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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106903 Views

26 replies

3 likes

  • 106903 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216666 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216666 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570319 Views

78 replies

3 likes

  • 570319 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470140 Views

577 replies

40 likes

Account
Free
  • 470140 Views
  • 577 replies
  • 40 likes

No audio.

So, when I first click play on my Android devices, LG G3, LG optimus G, or even my Samsung Galaxy tab8, the music starts to play. After the song ends, as it should, it automatically goes to the next song in the playlist. However for some reason the a...

Regular

So, when I first click play on my Android devices, LG G3, LG optimus G, or even my Samsung Galaxy tab8, the music starts to play. After the song ends, as it should, it automatically goes to the next ...

MrBizradley

Regular

897 Views

5 replies

0 likes

  • 897 Views
  • 5 replies
  • 0 likes

trouble hearing music

I have a galaxy s4 and when I listen to the playlist of songs in online normal mode , passes a certain time my cell phone screen goes blank and give a few minutes to play the songs . What do I do?? I have to change any settings of spotify or my phone...

Newbie

I have a galaxy s4 and when I listen to the playlist of songs in online normal mode , passes a certain time my cell phone screen goes blank and give a few minutes to play the songs . What do I do?? I...

Daniel

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Volume Lowering by Itself When Playing Through Phone Speakers

After the most recent update, whenever I try to play a song over my speakers max volume on my Moto X Pure Edition, the volume will gradually lower itself to a headphone level even though I didn't touch the volume controls. I do not have any kind of E...

Newbie

After the most recent update, whenever I try to play a song over my speakers max volume on my Moto X Pure Edition, the volume will gradually lower itself to a headphone level even though I didn't tou...

Daniel

Community Legend

2559 Views

2 replies

0 likes

  • 2559 Views
  • 2 replies
  • 0 likes

Radio stations not working

Hi, My radio stations are not working (I have tried multiple stations and different devices Samsung Galaxy S6 and Microsoft surface).I have tried clearing the cache data, deleting the app, reinstalling the app, logging in and out, everything short of...

Newbie

  Hi,   My radio stations are not working (I have tried multiple stations and different devices Samsung Galaxy S6 and Microsoft surface). I have tried clearing the cache data, deleting ...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Solved!! Last.fm error

Hi, so this has been going on for quite a while and it's gone to the point where I'm kind of fed up. Whenever I open Spotify, I keep receiving a "last.fm error" where my "log in data" is wrong when I have not logged in in the first place. Of course I...

Casual Listener

Hi, so this has been going on for quite a while and it's gone to the point where I'm kind of fed up. Whenever I open Spotify, I keep receiving a "last.fm error" where my "log in data" is wrong when I...

Jordi

Community Legend

1833 Views

3 replies

0 likes

  • 1833 Views
  • 3 replies
  • 0 likes

Spotify crash with Network Stream Player DENON DNP 730AE

My Network Streamer Player DENON DNP 730AE Go crash when switching spotify other option of listening for example iOS airplay or Internet radio. To restart the network audio player must turn it off and disconnect the power. This problem is caused by i...

Visitor

My Network Streamer Player DENON DNP 730AE  Go crash when switching spotify other option of listening for example iOS airplay or Internet radio. To restart the network audio player must turn it ...

nspm

Casual Listener

949 Views

1 replies

0 likes

  • 949 Views
  • 1 replies
  • 0 likes

Solved!! Can login with browser but not with android app

Out of the blue yesterday my spotify instantly logged me out and when i tried to log back in ,it said "it appears you are trying to login from a different country". Then i tried to login and play music with chrome(on pc,web player and actual app) and...

Casual Listener

Out of the blue yesterday my spotify instantly logged me out and when i tried to log back in ,it said "it appears you are trying to login from a different country".   Then i tried to login and...

cvancek

Casual Listener

696 Views

2 replies

0 likes

  • 696 Views
  • 2 replies
  • 0 likes

Very very bad Help center!

I think you are guess yourself perfect! next time create a base for customer service! We paying the money, not else! I can't find any customer service on your platform. The problem is your some albums are very bad and has errors! how to report them? ...

Newbie

I think you are guess yourself perfect! next time create a base for customer service! We paying the money, not else! I can't find any customer service on your platform.   The problem is your s...

navaira

Roadie

1233 Views

10 replies

0 likes

  • 1233 Views
  • 10 replies
  • 0 likes

How delete offline music`?

Hey! Downloaded 2 playlists on to my phone to use in offline mode, but how can i delete the songs again, so i have free disc space again? Thanks!

Newbie

Hey!   Downloaded 2 playlists on to my phone to use in offline mode, but how can i delete the songs again, so i have free disc space again?   Thanks!  

upther

Casual Listener

7613 Views

6 replies

0 likes

  • 7613 Views
  • 6 replies
  • 0 likes

Solved!! green rectangle by songs on playlist

i have an rca 7 voyager tablet. on my playlist sometimes a green rectangle appears by the songs and it moves the songs around. when this happens i can't move the song to a different playlist. my questions are what is this, how did i get it on there a...

Newbie

i have an rca 7 voyager tablet.  on my playlist sometimes a green rectangle appears by the songs and it moves the songs around. when this happens i can't move the song to a different playlist. &...

Daniel

Community Legend

1876 Views

1 replies

0 likes

  • 1876 Views
  • 1 replies
  • 0 likes

no volume control on spotify premium 4.70.878 on Cube GT65 android tablet ? can anyone help please

I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of the home screen etc

Newbie

I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of...

Daniel

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Remove Album Cover on Lockscreen

Hello, when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the app is closed. I don't like that feature. I want to see my b...

Newbie

Hello,   when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the ...

ThePiKid

Casual Listener

2212 Views

2 replies

0 likes

  • 2212 Views
  • 2 replies
  • 0 likes

Problem with deleting Albums

Hi,I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode.Now I deleted some albums but the memory on my phone has still the same size?I checked in app if I just removed the albums from the list but they d...

Casual Listener

Hi, I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode. Now I deleted some albums but the memory on my phone has still the same size? I checked in ...

Daniel

Community Legend

717 Views

4 replies

0 likes

  • 717 Views
  • 4 replies
  • 0 likes

Radio vs Station

What is the difference between Radio and Stations?

Roadie

What is the difference between Radio and Stations?

Daniel

Community Legend

1266 Views

1 replies

1 likes

  • 1266 Views
  • 1 replies
  • 1 likes

Can't delete music and taking Up to much storage

There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account and trying to combine the 2 so that might help with ...

Newbie

There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account a...

Daniel

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Added songs on Android doesnt match Desktop

While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues. However when I look at my desktop it does not register that a new song has been added to Songs. How can I fix this?

Newbie

While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues.   However when I look at my desktop it does not register that a new song has been added...

Daniel

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Recalculate adapt sound.

Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on other post reinstalling or clearing cache doesn't work...

Newbie

Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on oth...

Daniel

Community Legend

1441 Views

1 replies

0 likes

  • 1441 Views
  • 1 replies
  • 0 likes

Can't untick one song repeat

Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help

Newbie

Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help

Daniel

Community Legend

1992 Views

1 replies

0 likes

  • 1992 Views
  • 1 replies
  • 0 likes

Solved!! can log in on the website but not on app

after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it

Casual Listener

after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it

Daniel

Community Legend

845 Views

2 replies

0 likes

  • 845 Views
  • 2 replies
  • 0 likes

Song keeps pausing

Hello, Since a short time my spotify randomlly pauses songs when played on my phone. This is only happening on my phone. On my pc and tablet it works fine. It happens at random time, when im typing. or my phone is laying on my desk. Also sometimes it...

Casual Listener

Hello,   Since a short time my spotify randomlly pauses songs  when played on my phone.  This is only happening on my phone. On my pc and tablet it works fine.  It happens at ...

arriej

Casual Listener

1000 Views

4 replies

0 likes

  • 1000 Views
  • 4 replies
  • 0 likes