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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6801 Views

0 replies

7 likes

  • 6801 Views
  • 0 replies
  • 7 likes

Spotify stopped streaming over T-Mobile 4G Sony Experia phone

I've called T-Mobile multiple times and they said to contact Spotify with this issue. Spotify is no longer streaming over 4G on my Sony experia. I've tried uninstalling and installing the app, clearing the cached data etc. It is still showing as no i...

Casual Listener

I've called T-Mobile multiple times and they said to contact Spotify with this issue. Spotify is no longer streaming over 4G on my Sony experia. I've tried uninstalling and installing the app, cleari...

alina0805

Casual Listener

597 Views

3 replies

0 likes

  • 597 Views
  • 3 replies
  • 0 likes

Chromecast 2nd Generation support

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not detecting any devices as it would detect my ps3 I un...

Regular

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not d...

iicoolj

Regular

789 Views

1 replies

0 likes

Chromecast Android
  • 789 Views
  • 1 replies
  • 0 likes

Subscription

I cancelled my subscription last month, and for some reason it charged me again, over drawing an old bank account and now I have to pay a fee. I'm not paying for this and I want it fixed but there's no other way to contact Spotify people. What do I d...

Casual Listener

I cancelled my subscription last month, and for some reason it charged me again, over drawing an old bank account and now I have to pay a fee. I'm not paying for this and I want it fixed but there's ...

Dallybar21

Casual Listener

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

All Playlists stuck on repeat

All of playlists are stuck on repeat... I had premium version, bt my card expired and I didn't realize it before my subscription was cancelled. Now I can only listen to one song on repeat I can skip them, but it doesn't change automatically. How can ...

Newbie

All of playlists are stuck on repeat... I had premium version, bt my card expired and I didn't realize it before my subscription was cancelled. Now I can only listen to one song on repeat I can skip ...

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

massive background data & stalling & false 'no internet connection'

Brief description of the issue:not sure how long this has been happening but noticed it about three days ago . if i listen to 500mb of songs then there is an almost equal amount of background data. therefore i am losing twice as much of my allotted d...

Regular

Brief description of the issue:not sure how long this has been happening but noticed it about three days ago . if i listen to 500mb of songs then there is an almost equal amount of background data. t...

moonh8sun

Regular

725 Views

3 replies

0 likes

background data
  • 725 Views
  • 3 replies
  • 0 likes

Would Spotify be able to play on a 2G data plan?

Quick question guys. Right now I have an unlimited everything plan, and as such I have unlimited 4G LTE data. I stream a lot of music throughout the day through Spotify, but there's a good chance I'll have to change my plan to something that isn't un...

Newbie

Quick question guys. Right now I have an unlimited everything plan, and as such I have unlimited 4G LTE data. I stream a lot of music throughout the day through Spotify, but there's a good chance I'l...

TheSeeker

Gig Goer

10308 Views

1 replies

0 likes

  • 10308 Views
  • 1 replies
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Pago erróneo doble

Hace poco tuve que actualizar los datos de mi tarjeta de crédito porque cambié el plástico. Este mes (noviembre) ya lo tenía pago y cuando actualicé los datos mencionados, me volvieron a cargar el cargo mensual. O sea, me cobraron doble. Y cuando veo...

Newbie

Hace poco tuve que actualizar los datos de mi tarjeta de crédito porque cambié el plástico. Este mes (noviembre) ya lo tenía pago y cuando actualicé los datos mencionados, me volvieron a cargar el ca...

Iselovg_perez

Casual Listener

940 Views

4 replies

0 likes

Pago
  • 940 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account billing

Hi, I have had spotify for about a year now through my phone plan, FIDO. For the last few months I have been getting charged for spotify seperately. I was wondering how I can stop this, but also how to get reimbursed for the previous charges. I shoul...

Newbie

Hi,   I have had spotify for about a year now through my phone plan, FIDO. For the last few months I have been getting charged for spotify seperately. I was wondering how I can stop this, but ...

jean3601

Community Legend

729 Views

3 replies

0 likes

  • 729 Views
  • 3 replies
  • 0 likes

Spotify not working on samsung s5 for months

Hello, the app isn't working since Oct and I would like spotify to refund my money. How can I do that?

Newbie

Hello, the app isn't working since Oct and I would like spotify to refund my money. How can I do that?

Puckelito

Regular

692 Views

2 replies

0 likes

Crash
Samsung S5
  • 692 Views
  • 2 replies
  • 0 likes

All Filled Up Error message whe ntrying to download new album on mobile

Hi,My mobile: HTC One This one is driving me crazy for afew days already. When I try to download new album (I have no albums downloaded at the moment) all I can see is this message: "All Filled Up. Epic collection, friend, There's no more room in You...

Newbie

Hi, My mobile: HTC One   This one is driving me crazy for afew days already. When I try to download new album (I have no albums downloaded at the moment) all I can see is this message: "All F...

542 Views

0 replies

0 likes

  • 542 Views
  • 0 replies
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logging on to android phone

I logged off of Spotify on my Samsung Galaxy 5 and now I can't log back on. I can log onto Spotify on my desktop but not onto my phone. When I try to log on with my phone I get a message saying"Unable to login. Either username or password is incorrec...

Casual Listener

I logged off of Spotify on my Samsung Galaxy 5 and now I can't log back on. I can log onto Spotify on my desktop but not onto my phone. When I try to log on with my phone I get a message saying"Unabl...

Nico

Community Legend

386 Views

3 replies

0 likes

  • 386 Views
  • 3 replies
  • 0 likes

Spotify randomly crashes - android (Samsung G6)

Hey,So recently Spotify started crashing randomly in the middle of a song, it might be after 10 minutes or after 30 minutes. I have reinstalled spotify and tried different playlists, none works. I also tried deleting the local files which was a solut...

Regular

Hey, So recently Spotify started crashing randomly in the middle of a song, it might be after 10 minutes or after 30 minutes. I have reinstalled spotify and tried different playlists, none works. I ...

devinj93

Regular

787 Views

7 replies

5 likes

  • 787 Views
  • 7 replies
  • 5 likes

How to pay through Google play store

Soo I was looking through different questions on here and iv seen that you can pay through play store but when I tried I could not find a option for the is the because on a Android? Can you help?

Casual Listener

Soo I was looking through different questions on here and iv seen that you can pay through play store but when I tried I could not find a option for the is the because on a Android? Can you help?

1151 Views

0 replies

1 likes

Premium payment
  • 1151 Views
  • 0 replies
  • 1 likes

Shuttle Play does nothing when I press it

Hi there This might be a silly question but I'm on a free account and can't seem to get Shuffle Play to work whether on playlists or songs I've saved - my understanding is I should still be able to stream random songs on a free account? Downloaded Sp...

Newbie

Hi there   This might be a silly question but I'm on a free account and can't seem to get Shuffle Play to work whether on playlists or songs I've saved - my understanding is I should still be ...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Android app doesn't pause when bluetooth connection is lost

I use bluetooth headphones and bluetooth in my car when using spotify from my Nexus 5 (2013) running android 6.0. For over almost two years with the Spotify Android app, I've been in the habit of expecting that the app will recognize when the bluetoo...

Music Fan

I use bluetooth headphones and bluetooth in my car when using spotify from my Nexus 5 (2013) running android 6.0.   For over almost two years with the Spotify Android app, I've been in the hab...

lunchboxdc

Music Fan

1688 Views

2 replies

6 likes

  • 1688 Views
  • 2 replies
  • 6 likes

Solved!! Não consigo entrar no spotify pelo app no android

Boa tarde,À dois dias tento acessar minha conta e não consigo.Colocando nome de usuário e senha para logar, a seguinte mensagem é passada: "voce ja criou uma conta com este endereço de email spotify"Mas eu estou tentando logar, e nao fazer uma conta ...

Newbie

Boa tarde, À dois dias tento acessar minha conta e não consigo. Colocando nome de usuário e senha para logar, a seguinte mensagem é passada: "voce ja criou uma conta com este endereço de email spot...

Clavaroide

Newbie

7559 Views

5 replies

2 likes

  • 7559 Views
  • 5 replies
  • 2 likes

Egregious negligence on behalf Spotify. Can't save to SD card.

There is absolutely no way to save to SD card on my Zenfone 2. Your solutions are so roundabout and nonsensical that they're pushing me towards dropping my premium subscription. I've been a loyal customer for years but this is complete bull. Please h...

Casual Listener

There is absolutely no way to save to SD card on my Zenfone 2. Your solutions are so roundabout and nonsensical that they're pushing me towards dropping my premium subscription. I've been a loyal cus...

nicolaconte310

Casual Listener

578 Views

2 replies

0 likes

Lack of customer service
  • 578 Views
  • 2 replies
  • 0 likes

spotify?

I see all these questions AND answers from users. where's spotify?

Newbie

I see all these questions AND answers from users. where's spotify?

OviiiOne

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

app wont auto play over car BT :/

hi team,would be really cool if this worked the app just wont auto play a selected playlist when connecting to car BT have to do it manuallythanksdan btw - htc m8 4.4.2 and car is vw mk6 using rns 510 unit

Visitor

hi team, would be really cool if this worked 😕 the app just wont auto play a selected playlist when connecting to car BT 😞 have to do it manually thanks dan   btw - htc m8 4.4.2 and car...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Probleme mit Lokaler Musik Android

Hallo, ich habe ein Problem mit meiner Lokalen Musik auf meinem Android Gerät.Ich habe die Quelle auf meinem Computer hinzugefügt, die Lokale Musik in meine Playlist eingefügt und kann diese auf meinem PC hören, alles gut.Jedoch werden diese Lieder d...

Casual Listener

Hallo,   ich habe ein Problem mit meiner Lokalen Musik auf meinem Android Gerät. Ich habe die Quelle auf meinem Computer hinzugefügt, die Lokale Musik in meine Playlist eingefügt und kann die...

Der_Klaine

Newbie

1279 Views

6 replies

1 likes

  • 1279 Views
  • 6 replies
  • 1 likes