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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376118 Views

541 replies

34 likes

Account
Free
  • 376118 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7554 Views

0 replies

7 likes

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Solved!! Spotify free on Kindle Fire HDX

I tried to use Spotify on a Kindle Fire HDX, and considering it's a tablet, I was hoping that I'd be able to use the free version of Spotify where I can play any track. Unfortunately, it's saying my Kindle Fire is a moble device and not a tablet, whi...

Regular

I tried to use Spotify on a Kindle Fire HDX, and considering it's a tablet, I was hoping that I'd be able to use the free version of Spotify where I can play any track.  Unfortunately, it's sayi...

Stilgar345

Newbie

35994 Views

81 replies

7 likes

  • 35994 Views
  • 81 replies
  • 7 likes

Others can't add music to collaborative playlist

Hi So I made my Spotify account when I was in the US and I currently work in Mexico. My workgroup in Mexico wanted to make a collaborative playlist so I made it and told them to add their music. At first they could not find it until I linked it direc...

Newbie

Hi   So I made my Spotify account when I was in the US and I currently work in Mexico. My workgroup in Mexico wanted to make a collaborative playlist so I made it and told them to add their mu...

764 Views

0 replies

0 likes

collaborative
country
mexico
US
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Sound stops after 1 song on playlists/radio

I've used Spotify on this same android phone for over a year now, and its been fine up until this point.I reset my phone to factory this week and now Spotify is malfunctioning. I have done this once before in the past and had no problems with Spotify...

Casual Listener

I've used Spotify on this same android phone for over a year now, and its been fine up until this point. I reset my phone to factory this week and now Spotify is malfunctioning. I have done this o...

JayeLee

Casual Listener

723 Views

2 replies

1 likes

  • 723 Views
  • 2 replies
  • 1 likes

Can't find song

I accidentally removed a song I really liked from my music and I just can't find it anymore. I'm not sure about the title and I don't remember lyrics, album name or artist and I didn't find it anywhere I searched. Is there a way to get it back? Or is...

Newbie

I accidentally removed a song I really liked from my music and I just can't find it anymore. I'm not sure about the title and I don't remember lyrics, album name or artist and I didn't find it a...

Taylor

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
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Solved!! play list stops when screen saver turns on

Never had this issue before with Spotify just started couple weeks ago. When I listen to a play list and my screen saver turns on my music will stop at end of the song. I have to open my screen again for next song to start.Here is the kicker. If I am...

Casual Listener

Never had this issue before with Spotify just started couple weeks ago. When I listen to a play list and my screen saver turns on my music will stop at end of the song. I have to open my screen again...

cobol74

Casual Listener

7186 Views

6 replies

0 likes

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  • 6 replies
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Music randomly stopping

Music randomly stopping. Had this issue before,i uninstalled spotify as the support team told me and it worked for a little while but now it's doing it again.help?

Newbie

Music randomly stopping. Had this issue before,i uninstalled spotify as the support team told me and it worked for a little while but now it's doing it again.help?

237 Views

0 replies

0 likes

  • 237 Views
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Solved!! Track is currently unavailable, ALL OF THEM!

Hello, my spotify has been working so well for the 2 years of premium usage, but now I cant play any tracks on my HTC sensation; Track is unavailable, it says.They were all synched and downloaded for offline usage, but now theyre all useless. Theyre ...

Casual Listener

Hello, my spotify has been working so well for the 2 years of premium usage, but now I cant play any tracks on my HTC sensation; Track is unavailable, it says. They were all synched and downloaded f...

tonyforshage

Newbie

15893 Views

8 replies

0 likes

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  • 8 replies
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Local Files artwork missing on Android version

Hi, I've had this problem for a while now, and I'm not too sure of how to solve it. I have some local files saved to a playlist which i uploaded to spotify via my computer. I'm able to see the albun artwork on the desktop version, but everytime i ope...

Newbie

Hi,   I've had this problem for a while now, and I'm not too sure of how to solve it. I have some local files saved to a playlist which i uploaded to spotify via my computer. I'm able to see t...

254 Views

0 replies

0 likes

  • 254 Views
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Playing local files on android spotify app

I got spotify earlier today, and after setting up all my playlists on the desktop app, downloaded the mobile app as well. I have some local files on the desktop (taylor swift and a couple others), so when viewing these from my phone, they are greyed ...

Regular

I got spotify earlier today, and after setting up all my playlists on the desktop app, downloaded the mobile app as well. I have some local files on the desktop (taylor swift and a couple others), so...

froomepong

Regular

1700 Views

13 replies

0 likes

Local files for Spotify Mobile
  • 1700 Views
  • 13 replies
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Spotify will not play in my car

I have a 2016 Hyundai Elantra and a Samsung S5. My phone is connected to the car via blutooth and everything seems to work except Spotify. It will connect and show that the songs are playing and I can even play and pause through the dash, but there i...

Casual Listener

I have a 2016 Hyundai Elantra and a Samsung S5. My phone is connected to the car via blutooth and everything seems to work except Spotify. It will connect and show that the songs are playing and I ca...

kbrooksc

Community Legend

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
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Songs not playable on Samsung Galaxy S5 Neo

Hello everyone, got the Problem that the Spotify App can be used on Laptop and Samsung Tablett, but not on my Samsung Galaxy S5 Neo. While checking the connected devices on the Laptop, it shows me the massage," Galaxy S5 Neo - only Premium Users" (se...

Newbie

Hello everyone,   got the Problem that the Spotify App can be used on Laptop and Samsung Tablett, but not on my Samsung Galaxy S5 Neo. While checking the connected devices on the Laptop, it sh...

438 Views

0 replies

0 likes

  • 438 Views
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issue: unsaving song from lockscreen doesn't work

Device: Oneplus TwoOperating System Version: Android 5.1.1 / OxygenOS 2.2.0Spotify Version: 4.7.0.878Description: When in lockscreen you can save and unsave songs. Saving songs works ('+' changes into a tick 'v') but unsaving a song (tick 'v' changin...

Visitor

Device:  Oneplus Two Operating System Version:  Android 5.1.1 / OxygenOS 2.2.0 Spotify Version:  4.7.0.878 Description:  When in lockscreen you can save and unsave songs. S...

220 Views

0 replies

0 likes

  • 220 Views
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volume fading during whole song

Hi, the volume fades in and out during the entire song on my Samsung S6 edge+. it is pretty annoying. Any help? Thanks!

Newbie

Hi, the volume fades in and out during the entire song on my Samsung S6 edge+.  it is pretty annoying.  Any help?  Thanks!

318 Views

0 replies

3 likes

  • 318 Views
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  • 3 likes

Solved!! Spotify don't save offline Music at SD-Card

Hay,i have Spotify Premium since 2 days, because i want to save my music offline on my smartphone and i hate advertisment. But it every time i download my playlists, it saves my music at my internal storage. I have a sdcard with 5,7GB free space. At ...

Casual Listener

Hay, i have Spotify Premium since 2 days, because i want to save my music offline on my smartphone and i hate advertisment.   But it every time i download my playlists, it saves my music at m...

MaximH

Casual Listener

953 Views

4 replies

0 likes

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  • 4 replies
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Solved!! How to use Spotify with 2 different Facebook accounts

Is it possible to use Spotify with 2 different Facebook accounts? I mean, that I can upload music on Facebook with another Facebook account?

Casual Listener

Is it possible to use Spotify with 2 different Facebook accounts? I mean, that I can upload music on Facebook with another Facebook account?

onedestiny

Casual Listener

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
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Entire library is missing

I have premium simply because of the offline feature but this is the second time my entire library has been deleted. The only songs there are songs I added from discover weekly. I refuse to pay for a feature that I can't even use.

Casual Listener

I have premium simply because of the offline feature but this is the second time my entire library has been deleted. The only songs there are songs I added from discover weekly. I refuse to pay for a...

495 Views

0 replies

0 likes

Android
library malfunction
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  • 0 likes

Spotify is being extremely glitchy lately.

Alright so starting about 2 weeks ago spotify started just pausing the music often enough that it became an annoyence. It happens with/without earphones and/or bluetooth speakers. It can happen 5 time in 20 minute or it can be the entire day without ...

Newbie

Alright so starting about 2 weeks ago spotify started just pausing the music often enough that it became an annoyence. It happens with/without earphones and/or bluetooth speakers. It can happen 5 tim...

ElusiveHalcyon

Gig Goer

2819 Views

1 replies

1 likes

album art
Android
Premium user
random pausing
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  • 1 replies
  • 1 likes

Solved!! Songs say they're playing but there's no sound?

I just updated my spotify mobile, and nothing will play! I've tried playlists and searching for songs, I've also tried logging out and re-installing spotify. I definitely have premium and my phone plays non-spotify sounds. I only have spotify for mob...

Casual Listener

I just updated my spotify mobile, and nothing will play! I've tried playlists and searching for songs, I've also tried logging out and re-installing spotify. I definitely have premium and my phone pl...

K_Ivanov

Newbie

9223 Views

11 replies

0 likes

  • 9223 Views
  • 11 replies
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Connecting to a device

Twice my phone has randomly connected to someone else's device and I want to know how to prevent this. The other device is someone I don't even know. It's almost as if my Spotify is being hijacked.

Newbie

Twice my phone has randomly connected to someone else's device and I want to know how to prevent this. The other device is someone I don't even know. It's almost as if my Spotify is being hijacked.

Bittencourt

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
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Download over cellular option has gone - help please!

My phone keeps downloading saved playlists over my data.The option to turn this off has disappeared on the settings list on the side.Any idea how to solve this? Cheers.

Newbie

My phone keeps downloading saved playlists over my data. The option to turn this off has disappeared on the settings list on the side. Any idea how to solve this?   Cheers.

Eddidaz

Casual Listener

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes