Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35991 Views
  • 64 replies
  • 25 likes
  • 35991 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Spotify Voucher not accepted

Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.

  • Casual Listener
  • Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.
  • OviiiOne
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

premium

I paid for my renewal and spotify took the money off my account but its still saying i dont have premium i already tried restarting my phone

  • Newbie
  • I paid for my renewal and spotify took the money off my account but its still saying i dont have premium i already tried restarting my phone
  • JackHay
  • Music Fan
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Não consigo apagar músicas... Dont cantora erase musics

Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga

  • Newbie
  • Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

all downloaded playlist disappeared

nothing to see here message when selected down loaded listswhere did they all go? thanksDan

  • Visitor
  • nothing to see here message 😕 when selected down loaded lists where did they all go? 😞 thanks Dan
  • JackHay
  • Music Fan
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Spotify Causing my phone to be unresponsive.

I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium. Occasionally my phone will go unresponsive, screen wont turn on with any buttons, happening on both my phones, I have...

  • Regular
  • I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium.   Occasionally my phone will go unresponsive, screen wont t...
  • JackHay
  • Music Fan
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Voice input bug

Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention:When using the search function, I decided to use voice for the song I wanted. When I selected the song, it kept stopping, l...

  • Newbie
  • Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention: When using the search function, I decided to use voice for the song ...
  • 318 Views
  • 0 replies
  • 0 likes
  • Voice recognition bug
  • 318 Views
  • 0 replies
  • 0 likes

No puedo entrar a spotify

Estoy ligado a facebookComo borró datos para asociar facebook a otra cuenta si no me deja entrar a la cuenta de Spotify??

  • Newbie
  • Estoy ligado a facebook Como borró datos para asociar facebook a otra cuenta si no me deja entrar a la cuenta de Spotify??
  • 351 Views
  • 0 replies
  • 0 likes
  • Facebook
  • 351 Views
  • 0 replies
  • 0 likes

spotify app installation on Wiko Lenny

I can't install the Spotify App on my Wiko Lenny Android smartphone Android Verson 4.4.2. I try since three days via Google play Store and it doesn't work. What can be wrong?? I joined spotify premium family three days ago.Thank you for hints!

  • Newbie
  • I can't install the Spotify App on my Wiko Lenny Android smartphone Android Verson 4.4.2. I try since three days via Google play Store and it doesn't work. What can be wrong?? I joined spotify premiu...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Cancelar mi suscripcion

Como cancelo mi suscripcion

  • Casual Listener
  • Como cancelo mi suscripcion
  • user-removed
  • Not applicable
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Running on Sony Z5 Compact

Hi, I have a Sony Z5 Compact and have Spotify Premium but I can't find "Running" function. It is really annoying due it is a great function. Does anyone know if the function is available on Sony Z5 series? Have read that the function doesn't support ...

  • Regular
  • Hi,   I have a Sony Z5 Compact and have Spotify Premium but I can't find "Running" function. It is really annoying due it is a great function. Does anyone know if the function is available on ...
  • peddro123
  • Regular
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Bluetooth speaker disconnecting after one song

Spotify continues to play but nothing comes out of the phone or speaker. I know the speaker itself is fine because it never cuts off during google play use. Ver 4.4.0.1008

  • Casual Listener
  • Spotify continues to play but nothing comes out of the phone or speaker. I know the speaker itself is fine because it never cuts off during google play use. Ver 4.4.0.1008
  • 244 Views
  • 0 replies
  • 1 likes
  • 244 Views
  • 0 replies
  • 1 likes

Android Update Problems

Since the last "update" spotify hasn't been working on my phone. I log in and try to download my music and listen to music but when ever I move around the folders, the app glitches out and it semi restarts jumping through the log in screen again and ...

  • Regular
  • Since the last "update" spotify hasn't been working on my phone. I log in and try to download my  music and listen to music but when ever I move around the folders, the app glitches out and it s...
  • Sommerac
  • Newbie
  • 670 Views
  • 8 replies
  • 2 likes
  • 670 Views
  • 8 replies
  • 2 likes

Voice recognition not working on Androidauto

When I first received my car I could use the voice recognition to play a song, however, currently if I tried to it comes back with "Spotify doesn't seem to be working at the moment". Songs will play if I manually play them. Any fixes?

  • Newbie
  • When I first received my car I could use the voice recognition to play a song, however, currently if I tried to it comes back with "Spotify doesn't seem to be working at the moment". Songs will play ...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Solved!! Payment.

I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my money back and B. How to get premium.Thank you

  • Newbie
  • I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my mon...
  • Yolondaburt1
  • Newbie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Making Albums offline

Quick question. When you make an album offline (or 'download' it for offline use), how much mobile data does this use?

  • Regular
  • Quick question.  When you make an album offline (or 'download' it for offline use), how much mobile data does this use?
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Up Next queue deletes songs after editing

I tried moving a song and it got a weird graphical error where the two songs merged and then the app froze up and restarted I think. Afterwards I was able to move a song on the list but when I did that it deleted all the songs in my queue that were l...

  • Casual Listener
  • I tried moving a song and it got a weird graphical error where the two songs merged and then the app froze up and restarted I think. Afterwards I was able to move a song on the list but when I did th...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Songs repeating

Hi,I'm currently streaming the EDM radio and find its playing the same 20 - 30 songs all the time regardless of if I downvote or like them. Does anyone know if theres a solution for this ? Also when does the EDM playlists get new songs ?

  • Newbie
  • Hi, I'm currently streaming the EDM radio and find its playing the same 20 - 30 songs all the time regardless of if I downvote or like them.  Does anyone know if theres a solution for this...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Spotify doesn't download local files (although it says it does and it used to work that way)

Hello! A couple of days ago my playlists emptied on my phone, so I reinstalled the Spotify app. Then, as usual, I would open a playlist and click "Download", only to see the message that non-premium users can only download local files onto the phone....

  • Newbie
  • Hello!   A couple of days ago my playlists emptied on my phone, so I reinstalled the Spotify app. Then, as usual, I would open a playlist and click "Download", only to see the message that...
  • YOLOLandmine420
  • Newbie
  • 5618 Views
  • 12 replies
  • 1 likes
  • 5618 Views
  • 12 replies
  • 1 likes

Contraté premium, pero Spotify no se cobra.

Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?

  • Newbie
  • Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Contraté premium y sigo siendo.free

contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gustaria poder disfrutar lo que compre

  • Casual Listener
  • contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gu...
  • Lorenalvarez
  • Casual Listener
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes