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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4160 Views

0 replies

6 likes

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[Andriod] Spotify crashes when logging in after creating folders on Desktop app.

https://community.spotify.com/t5/Newcomers-and-Contribution/iOS-and-Android-Apps-won-t-open/td-p/1259846 ^^So similar to the issue in this post: Started to mess with the folders option on my desktop Spotify App - created folders & one was the same as...

Visitor

https://community.spotify.com/t5/Newcomers-and-Contribution/iOS-and-Android-Apps-won-t-open/td-p/1259846   ^^So similar to the issue in this post:   Started to mess with the folders opt...

560 Views

0 replies

0 likes

android 5.1
crashing app
folders
LG G4
logging in issues
  • 560 Views
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A Few Different Issues I am having

I am having problems with playback on my Android device. After nearly every song that plays the music stops playing but the time track bar continues to progress as if it is playing. If I pause and play the song it will restart it and play audio but n...

Visitor

     I am having problems with playback on my Android device. After nearly every song that plays the music stops playing but the time track bar continues to progress as if it is playin...

user-removed

Not applicable

339 Views

1 replies

0 likes

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Being Charged $4.99, But Still Spotify Free

I was recently charged $4.99 for Spotify, but still only Spotify Free service. If I'm not gonna receive anything different, I want my money back.

Newbie

I was recently charged $4.99 for Spotify, but still only Spotify Free service. If I'm not gonna receive anything different, I want my money back.

kbrooksc

Community Legend

297 Views

1 replies

0 likes

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Delete account

I want to stop listen to music from spotify.I dont know how to delete/end my account/deal with spotify.Please help mekjell

Visitor

I want to stop listen to music from spotify. I dont know how to delete/end my account/deal with spotify. Please help me kjell

kbrooksc

Community Legend

391 Views

1 replies

0 likes

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Solved!! Intent to use spotify connect

is there any intent to make the spotify application connect to a remote device (like a chromecast) from an external application? This will be really great with hardware, having the possibility of automating this tasks with Tasker or for example using...

Regular

is there any intent to make the spotify application connect to a remote device (like a chromecast) from an external application?   This will be really great with hardware, having the possibili...

kbrooksc

Community Legend

1357 Views

1 replies

0 likes

developers
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After 29 days Spotify deletes my downloaded songs????

I'm a premimum member...meaning I pay every month for Spotify no matter if I log into my account or not. And after 29 days of not logging in they delete all of my downloaded songs???? The reason I went premimum in the first place was so I could downl...

Casual Listener

I'm a premimum member...meaning I pay every month for Spotify no matter if I log into my account or not. And after 29 days of not logging in  they delete all of my downloaded songs???? The reaso...

Bittencourt

Spotify Star

381 Views

1 replies

0 likes

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Browse option is gone

My "Browse " option is completely gone. I have tried to go to settings and fix but have had no success.

Newbie

My "Browse " option is completely gone. I have tried to go to settings and fix but have had no success.

292 Views

0 replies

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Solved!! Grrrrrr

So I'm playing Spotify thru ps3 and when I play a playlist it is playing extremely fast maybe 30s each song and then its going offline!! This is extremely fustrating, considering I pay for premium, sort your **bleep** out Spotify otherwise I have no ...

Casual Listener

So I'm playing Spotify thru ps3 and when I play a playlist it is playing extremely fast maybe 30s each song and then its going offline!! This is extremely fustrating, considering I pay for premium, s...

sharzbaiz2012

Casual Listener

468 Views

1 replies

0 likes

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songs are playing, but no sound

When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, then it works fine..until the next song. Has this hap...

Newbie

When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, th...

Jclark840

Casual Listener

3127 Views

8 replies

4 likes

Web Player
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Can't connect on my andoid phone

Hello, In first I would tell you i'm french, and I doesn't have a good english, so I wil try to explain my problem clearly. I have buy the offer 3 mounth for 0,99€ the 31/12/2015. But the last week, I must full reset my mobilphone. Later, I've downlo...

Newbie

Hello,    In first I would tell you i'm french, and I doesn't have a good english, so I wil try to explain my problem clearly.  I have buy the offer 3 mounth for 0,99€ the 31/1...

294 Views

0 replies

0 likes

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Songs wont Continuously Play

Never had this problem before butfor the last two weeks my songs stop after every track. I have an LG smart phone and premium account. I tried re installing the app and it still is doing this.

Newbie

Never had this problem before butfor the last two weeks my songs stop after every track. I have an LG smart phone and premium account. I tried re installing the app and it still is doing this.

Musemer

Newbie

395 Views

1 replies

0 likes

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Spotify widget constantly crashes

Hello, Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify. The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) Artwork, title, artist, buttons disappear. Has anybody else had this p...

Roadie

Hello,   Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify.   The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) A...

navaira

Roadie

295 Views

1 replies

0 likes

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Solved!! Spotify Premium > Downloads verschwinden und Songs brechen ab / Downloads disappear, songs interrupt

Spotify Version 4.5.0.820Premium AccountMobile Phone: Galaxy Note 4 / Android 5.1.1 Songs (as well as Albums or Playlists) start downloading on my mobile after touching the download button, they are offline available after a relatively long time of d...

Casual Listener

Spotify Version 4.5.0.820 Premium Account Mobile Phone: Galaxy Note 4 / Android 5.1.1   Songs (as well as Albums or Playlists) start downloading on my mobile after touching the download butt...

JensGeiger1972

Casual Listener

2482 Views

1 replies

0 likes

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Manual Android download from m.spotify.com is out of date

I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually download the SpotifyAndriod.apk direct. Spotify - if you are ...

Newbie

I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually downl...

confiq

Newbie

6883 Views

1 replies

3 likes

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black screen when launching the app

Hello,Since the upgrade, I have a black screen when i try to launch the android app.Re install doesn't change anything.What can I do to solve the problem?Thx

Newbie

Hello, Since the upgrade, I have a black screen when i try to launch the android app. Re install doesn't change anything. What can I do to solve the problem? Thx

365 Views

0 replies

0 likes

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Browse button missing

Today i noticed the button browse its missing, does anyone know how to fix this??

Newbie

Today i noticed the button browse its missing, does anyone know how to fix this??

zaska

Casual Listener

862 Views

1 replies

3 likes

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Solved!! Autostart Spotify when Headphones plugged in

Hi, I've got an HTC One M8 with Android 5.0.1.Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones?Thanks in advance

Newbie

Hi, I've got an HTC One M8 with Android 5.0.1. Is there any possibility to set Spotify to autonomously start playing music as soon as I plug in my headphones? Thanks in advance

navaira

Roadie

14868 Views

1 replies

0 likes

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SD card doesn't work in another device

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I should do? Sorry for my english.

Casual Listener

I had a Motorola phone and I save my musics from Spotify in my SD and now I need my musics in another android device (samsung tab) but the Spotify doesn't recognizes the musics in SD card. What I sho...

360 Views

0 replies

0 likes

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i've been hacked!

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be appreciated. Thanks.Stefan

Newbie

Some Anonymous douche has hacked my account. Please let me know a phonenumber I can reach you at (Swedish).. I dont like this at all. Plus, a decent customer service instead of forums would be apprec...

CUTTING

Music Fan

249 Views

1 replies

0 likes

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I pay for Spotify but keeps giving me free

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly?Sincerely,Shon Horace

Newbie

I've tried several times to log out and log back in to get my account to sync but its not working. What else can be done to get my account yo work properly? Sincerely, Shon Horace

CUTTING

Music Fan

235 Views

1 replies

0 likes

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