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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Android Canada Issues

I'm not sure if this is an issue with just Canadian users or not. I've paid for premium service, desktop client works fine but the android app switches back to free promting me to upgrade. I need to log out, shut the app down and re-open it, 50% chan...

Regular

I'm not sure if this is an issue with just Canadian users or not. I've paid for premium service, desktop client works fine but the android app switches back to free promting me to upgrade. I need to ...

Zeaks

Regular

601 Views

4 replies

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Non premium, HTC one user stuck on Harry's add.

Hello, I am stuck on this add, and it will not move to the next song. I have listened to it multiple times, shut off my phone, and even uninstalled and reinstalled the app. It still keeps getting stuck. Any ideas how to fix this?

Newbie

Hello, I am stuck on this add, and it will not move to the next song. I have listened to it multiple times, shut off my phone, and even uninstalled and reinstalled the app. It still keeps getting st...

Daniel

Community Legend

346 Views

1 replies

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Ace Hardware advertisement freezes spotify

I've had this happen twice to me just now. An advertisement for Ace Hardware comes up, no sound plays during this ad and it stops at 30/30 seconds. Nothing I do gets music playing again except shutting the app down from recent apps and reopening.

Newbie

I've had this happen twice to me just now.   An advertisement for Ace Hardware comes up, no sound plays during this ad and it stops at 30/30 seconds.   Nothing I do gets music playi...

user-removed

Not applicable

530 Views

1 replies

0 likes

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My playlist is acting weird.

All of playlists our fine on my S4 but one of them only loads half the songs. The other half say "Loading...?" when you click the song it says the track was unavailable, I dont know what to do. Ive Restarted the phone, the app deleted the playlist re...

Newbie

All of playlists our fine on my S4 but one of them only loads half the songs. The other half say "Loading...?"   when you click the song it says the track was unavailable, I dont know what t...

Rodrigo

Community Legend

499 Views

1 replies

0 likes

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Need Help getting a username instead of facebook login!!!!

I can oinly login using my facebook and i no long have my facebook and its rediculous cnstantly deactivating my facebook. Can someone please help me get a username instead of a FB login.

Newbie

I can oinly login using my facebook and i no long have my facebook and its rediculous cnstantly deactivating my facebook. Can someone please help me get a username instead of a FB login. 

kbrooksc

Community Legend

730 Views

1 replies

0 likes

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Starred playlist

Hi. Im not sure how, but i managed to star 60-odd songs from a Garage Nation playlist. As it was a mistake i tried to delete them. As i only use android app i had to do this individually. I thought i had emptied the playlist buy it still showed as ho...

Visitor

Hi. Im not sure how, but i managed to star 60-odd songs from a Garage Nation playlist. As it was a mistake i tried to delete them. As i only use android app i had to do this individually. I thought i...

616 Views

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"number of tracks" missing from top of screen

In earlier versions of Spotify the program kept track of the numbe of tracks I had, am assuming so I could transfer to a flash drive or my ipod. How can I get this feature back??? It was nice to know that information. Please advise or let me know wha...

Casual Listener

In earlier versions of Spotify the program kept track of the numbe of tracks I had, am assuming so I could transfer to a flash drive or my ipod. How can I get this feature back???  It was nice t...

274 Views

0 replies

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Playing music on Android from my personal library

I'm testing spotify, coming from Google Music, one of the features I'm missing is being able to add my own music, for example a track I have and is not available on spotify. I'd like to add it to a playlist and be able to play it on my phone. Can I d...

Regular

I'm testing spotify, coming from Google Music, one of the features I'm missing is being able to add my own music, for example a track I have and is not available on spotify. I'd like to add it to a p...

dinomight

Spotify Star

644 Views

5 replies

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Offline mode how to?

I'm currently using Google Music as I was only able to get Spotify in my Country today. With Google Music I can set "stream on wifi only" and "download wifi only", then move a toggle "Downloaded" while I am in my car to only display music that is ava...

Regular

I'm currently using Google Music as I was only able to get Spotify in my Country today. With Google Music I can set "stream on wifi only" and "download wifi only", then move a toggle "Downloaded"&nbs...

user-removed

Not applicable

425 Views

1 replies

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Offline content disappears after reboot of device - SD card is not recognised from Spotify at boot

Hello @ all (but mainly all app developer for Android ), since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reboot the device, all my downloaded playlists are "gone" (Playlists stay b...

Regular

Hello @ all (but mainly all app developer for Android 😉 ),   since the last client update of the Android Spotify Client I have a really severe issue on my Galaxy S4: Every time I reb...

madmaxlax

Regular

1868 Views

14 replies

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Galaxy s5 not storing music in SD card

Hey I have loaded a 64gb card and my phone internal storage is now out of space cos all premium tracks are downloading to internal memory insured of SD card.. Ideas?

Regular

Hey I have loaded a 64gb card and my phone internal storage is now out of space cos all premium tracks are downloading to internal memory insured of SD card.. Ideas?

Daniel

Community Legend

3523 Views

3 replies

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Albums not saving

Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green and then returns to normal. I have not yet tried to s...

Music Fan

Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green an...

Thrakarht

Newbie

12764 Views

51 replies

4 likes

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I am really disappointed

Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.

Casual Listener

Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.

kbrooksc

Community Legend

539 Views

3 replies

0 likes

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Wont accept my login Andriod app

Hi I'm going crazy, I'm paying for premium and this is the second time the app is messed it up without naming its usual bugs on the andriod app. My problem today is it wont let me login, sign up or anything on the app. Steps I have taken to solve thi...

Regular

Hi I'm going crazy, I'm paying for premium and this is the second time the app is messed it up without naming its usual bugs on the andriod app. My problem today is it wont let me login, sign up or...

gtshin

Regular

693 Views

7 replies

0 likes

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moving app to SD card

I would like to move the app to my SD card because it will have all my songs available offline

Casual Listener

I would like to move the app to my SD card because it will have all my songs available offline

dinomight

Spotify Star

990 Views

6 replies

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All "your music" vanished from android app

All of a sudden, my spotify library went missing from android app version 1.2.0.534. It only shows artists that I follow, no artist that I saved music or an album to "my music", tough. Playlists are still available, but aint that strange? Is there a ...

Casual Listener

All of a sudden, my spotify library went missing from android app version 1.2.0.534. It only shows artists that I follow, no artist that I saved music or an album to "my music", tough. Playlists are ...

zerinoid

Casual Listener

586 Views

4 replies

0 likes

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Do I have to delete everything to get extreme quality???

So I was using Spotify free for a short while and have now upgraded to premuium. I had around 50 songs that I went to download so I set extreme quality and downloaded the songs. I have now listened to them and there is no difference in sound quailty....

Casual Listener

So I was using Spotify free for a short while and have now upgraded to premuium. I had around 50 songs that I went to download so I set extreme quality and downloaded the songs. I have now listened t...

kbrooksc

Community Legend

441 Views

1 replies

0 likes

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Option to turn volume leveling off?

I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical when you're listening in shuffle mode, but it sometimes degrades sound ...

Visitor

I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical ...

509 Views

0 replies

2 likes

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need to speak with someone

I could just be missing the contact customer service part, but I have looked all over for it. This is highly aggravating that we cannot send an email to someone and get our questions answered. I really do not care much for going to a forum and it bei...

Newbie

I could just be missing the contact customer service part, but I have looked all over for it.  This is highly aggravating that we cannot send an email to someone and get our questions answered.&...

SuperWisdom

Community Legend

443 Views

1 replies

0 likes

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Release Notes - Spotify for Android (1.3.0)

What's new in this version New: Our menus are more gorgeous than ever. New: Spotify now speaks Finnish. Fixes: Some Android L compatibility improvements. Fictitious: This app was a hand model in the eighties. Important to note This version only appli...

Spotify Legend

  What's new in this version   New: Our menus are more gorgeous than ever. New: Spotify now speaks Finnish. Fixes: Some Android L compatibility improvements. Fictitious: This ...

Goodman

Spotify Legend

2915 Views

13 replies

1 likes

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  • 1 likes