Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Syncing problem to SD card (Android)

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card always gets corrupted and I need to format.Ok so I...

  • Casual Listener
  • I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card...
  • Xersize
  • Newbie
  • 1089 Views
  • 3 replies
  • 0 likes
  • Android 4.1.2
    Android App
    SD-card
    sdcard
  • 1089 Views
  • 3 replies
  • 0 likes

Android app keeps loosing music

I keep having to format my SD card because the app looses 20Gb of music where is the fix

  • Visitor
  • I keep having to format my SD card because the app looses 20Gb of music where is the fix
  • Daniel
  • Community Legend
  • 736 Views
  • 10 replies
  • 0 likes
  • 736 Views
  • 10 replies
  • 0 likes

My playlist sync correctly but then they appear in offline mode

Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, then i synchronize it with my phone and as soon is it finishes...

  • Visitor
  • Hi guys,   I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, ...
  • user-removed
  • Not applicable
  • 603 Views
  • 12 replies
  • 0 likes
  • 603 Views
  • 12 replies
  • 0 likes

Spotify Doesn't work after update

Hi, after updating to the latest version of spotify, now when I try to access the app crash with a black screen. I've tried reinstalling it several time, formatting the sd in which is installed and even reinstalling the old version (that now says tha...

  • Regular
  • Hi, after updating to the latest version of spotify, now when I try to access the app crash with a black screen. I've tried reinstalling it several time, formatting the sd in which is installed and...
  • Daniel
  • Community Legend
  • 1038 Views
  • 11 replies
  • 0 likes
  • 1038 Views
  • 11 replies
  • 0 likes

subsciption cancelation

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

  • Newbie
  • I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.
  • Daniel
  • Community Legend
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Solved!! Installing while avoiding Google Play

Hi, I recently got an Android phone and would like to install it while avoiding Google Play, as I already have an account tied to a non-Gmail address and I'd like to keeep it that way. It doesn't seem to allow signing in through the GP app store with...

  • Casual Listener
  • Hi, I recently got an Android phone and would like to install it while avoiding Google Play, as I already have an account tied to a non-Gmail address and I'd like to keeep it that way. It doesn't see...
  • Daniel
  • Community Legend
  • 3834 Views
  • 4 replies
  • 0 likes
  • 3834 Views
  • 4 replies
  • 0 likes

spotify stops after certain local files / ALL Platforms

I found that on all my devices (laptop, android or ipod) that spotify stops after the playback of certain local files . always on the same files , These Files have all one thing in common . the length info for that track seems sort of mixed up in any...

  • Music Fan
  • I found that on all my  devices (laptop, android or ipod)  that spotify stops after the playback of certain local files .   always on  the same files ,   These Files...
  • dinomight
  • Spotify Star
  • 1113 Views
  • 4 replies
  • 0 likes
  • 1113 Views
  • 4 replies
  • 0 likes

Solved!! App won't remember playlist sorting

Hello, unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). Please make it work like the desktop version, because changing th...

  • Gig Goer
  • Hello,   unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). &...
  • schuhumi
  • Gig Goer
  • 1511 Views
  • 4 replies
  • 1 likes
  • 1511 Views
  • 4 replies
  • 1 likes

Mobile App - Can see my private messages

Is there anyway i can see my personal messages on my android spotify app?

  • Visitor
  • Is there anyway i can see my personal messages on my android spotify app?
  • Daniel
  • Community Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium does not work on my mobile

Hej, Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? Vyshnia

  • Casual Listener
  • Hej,   Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? &n...
  • dtorrese011
  • Newbie
  • 639 Views
  • 6 replies
  • 1 likes
  • 639 Views
  • 6 replies
  • 1 likes

Premium Account Does Not Work

I am very frustrated this morning. I tried several times to upgrade to premium in July 2014, and did not appear to be successful -- my account still says, "FREE." However, I did give my credit card information. I was told that no transaction went thr...

  • Visitor
  • I am very frustrated this morning.  I tried several times to upgrade to premium in July 2014, and did not appear to be successful -- my account still says, "FREE."     However, I d...
  • Merik
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Como eliminó mi cuenta

Quiero eliminar mi cuenta, como debo de hacer? Si en la pagina no sale esa opcion

  • Newbie
  • Quiero eliminar mi cuenta, como debo de hacer? Si en la pagina no sale esa opcion
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

saving playlist to sd card instead of galaxys4

HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists over??

  • Newbie
  • HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists...
  • patallen9
  • Newbie
  • 5459 Views
  • 6 replies
  • 0 likes
  • 5459 Views
  • 6 replies
  • 0 likes

Galaxy S1 Plus (9001) app won't work after lastest update

Had to uninstall the app as it keeps crashing the phone, can get past the log in screen but then it just crashes

  • Gig Goer
  • Had to uninstall the app as it keeps crashing the phone, can get past the log in screen but then it just crashes
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Solved!! How to reload a playlist on my android phone?

Hi, I have downloaded one of my playlist (created on my desktop) on my android phone, but the wifi connection was not very good at the time, resulting in a very poor quality / lot of noise. I would like to reload the playlist on my phone, but I canno...

  • Casual Listener
  • Hi,   I have downloaded one of my playlist (created on my desktop) on my android phone, but the wifi connection was not very good at the time, resulting in a very poor quality / lot of ...
  • Sth1958
  • Casual Listener
  • 927 Views
  • 2 replies
  • 0 likes
  • 927 Views
  • 2 replies
  • 0 likes

Solved!! album offline problem

Hi. I have a premium account that I use on my computer, my Android tablet and my Android phone. I have saved lots of albums that I want to make available offline on my Android devices. However, on my phone it sometimes doesn't let me. On certain albu...

  • Casual Listener
  • Hi. I have a premium account that I use on my computer, my Android tablet and my Android phone. I have saved lots of albums that I want to make available offline on my Android devices. However, on my...
  • Daniel
  • Community Legend
  • 593 Views
  • 3 replies
  • 0 likes
  • 593 Views
  • 3 replies
  • 0 likes

album loses progress after 15 minutes of inactivity

LG Optimus G e975, Android 4.4.2, Spotify 1.4.0.631 If I am playing through a saved (and downloaded) album, and I pause for 15 minutes or so, when I return to Spotify I get the message "This track is not available" and the player shows that there is ...

  • Casual Listener
  • LG Optimus G e975, Android 4.4.2, Spotify 1.4.0.631   If I am playing through a saved (and downloaded) album, and I pause for 15 minutes or so, when I return to Spotify I get the message "Th...
  • Daniel
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Imported new U2 album to Spotify will not allow offline play on mobile device

I can play the album from the desktop version of Spotify, I created a new playlist added the new U2 album to it, then went to my Samsung S4 clicked on the new playlist and ensured play offline was enabled, I see all the songs in the playlist but they...

  • Newbie
  • I can play the album from the desktop version of Spotify, I created a new playlist added the new U2 album to it, then went to my Samsung S4 clicked on the new playlist and ensured play offline was en...
  • Josh
  • Community Legend
  • 1152 Views
  • 2 replies
  • 0 likes
  • 1152 Views
  • 2 replies
  • 0 likes

Android Storage

Following error occurs "SYNCING ERROR - Offline syncing has stopped as there's no space left on this device". Also cannot download apps to device as insufficient storage. App is showing 4.4gb and I think much of this must be Spotify. I have a 16GB SD...

  • Casual Listener
  • Following error occurs "SYNCING ERROR - Offline syncing has stopped as there's no space left on this device". Also cannot download apps to device as insufficient storage. App is showing 4.4gb and I t...
  • Daniel
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! there is a way to play spotify music in an adroid music player?

hello there, i use spotify premium, but i find the music player awful, i have poweramp installed in my device, there is a way to play the offline songs with poweramp?

  • Casual Listener
  • hello there, i  use spotify premium, but i find the music player awful, i have poweramp installed in my device, there is a way to play the offline songs with poweramp?
  • HopelessFaith
  • Casual Listener
  • 442 Views
  • 2 replies
  • 1 likes
  • 442 Views
  • 2 replies
  • 1 likes