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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 7254 Views
  • 39 replies
  • 16 likes
  • 7254 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861926 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861926 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22642 Views
  • 3 replies
  • 0 likes
  • 22642 Views
  • 3 replies
  • 0 likes

Solved!! Bug Reports

So after 8 hours of playing music the song playing tab disappeared and it is consistent that I don't know why. Just wanted to tell someone hope this helps

  • Newbie
  • So after 8 hours of playing music the song playing tab disappeared and it is consistent that I don't know why. Just wanted to tell someone hope this helps
  • Peter__
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Spotify Very Slow and causing phone restart

Since the last update, Spotify takes around 5-10 minutes just to allow me to do anything (view playlists, play a song, view or search for items). I thought it was my phone so I completely uninstalled and reinstalled. That did not work. Tried restorin...

  • Casual Listener
  • Since the last update, Spotify takes around 5-10 minutes just to allow me to do anything (view playlists, play a song, view or search for items).  I thought it was my phone so I completely unins...
  • DrewBohannon
  • Newbie
  • 1059 Views
  • 7 replies
  • 0 likes
  • 1059 Views
  • 7 replies
  • 0 likes

spotify seaeching not working on android 3.2

nothing that work or change. textboard also

  • Regular
  • nothing that work or change. textboard also
  • discoikungshamn
  • Spotify Legend
  • 440 Views
  • 8 replies
  • 0 likes
  • 440 Views
  • 8 replies
  • 0 likes

Problems not playing with Alcatel OneTouch 983

I'm running the latest version of Spotify available on my Alcatel OneTouch 983 that currently has Android 2.3.7.I had Spotify working beofre (about a year ago) but the latest version doesn't seem to work at all. I can access my files but can't play a...

  • Regular
  • I'm running the latest version of Spotify available on my Alcatel OneTouch 983 that currently has Android 2.3.7. I had Spotify working beofre (about a year ago) but the latest version doesn't seem...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Solved!! Sync'ed Local Files: no volume when Playing, no error message.

Hello! On the latest version I have run into a strange problem. I can sync a Playlist containing only Local Files, and it shows 100% Complete. But when I try to play the songs, only the first 209 songs actually work. The rest does not give an error m...

  • Music Fan
  • Hello! On the latest version I have run into a strange problem. I can sync a Playlist containing only Local Files, and it shows 100% Complete. But when I try to play the songs, only the first&nbs...
  • MrGlenn
  • Music Fan
  • 2662 Views
  • 3 replies
  • 0 likes
  • 2662 Views
  • 3 replies
  • 0 likes

Your Music

After the last Update in the menu it sais YOUR MUSIC but why does it not say MY MUSIC or something like that, it makes it more personal as it is My mobile with the music I decided to listen so it is more MY music than Your music..... It's just a litt...

  • Music Fan
  • After the last Update in the menu it sais YOUR MUSIC but why does it not say MY MUSIC or something like that, it makes it more personal as it is My mobile with the music I decided to listen so it is ...
  • HansStrik
  • Music Fan
  • 336 Views
  • 5 replies
  • 1 likes
  • 336 Views
  • 5 replies
  • 1 likes

bug

Theres a bug on my spotify. The filter is gone on my playlist section.

  • Visitor
  • Theres a bug on my spotify. The filter is gone on my playlist section.
  • dinomight
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! icon definition

I searched the spotify documentation and this forum and can't seem to find my answer. After you select a playlist, start playing a song, then slide the song display up so you can see the album art, there's two icons on the upper right of the screen. ...

  • Newbie
  • I searched the spotify documentation and this forum and can't seem to find my answer. After you select a playlist, start playing a song, then slide the song display up so you can see the album art, t...
  • sassysu11
  • Newbie
  • 99853 Views
  • 2 replies
  • 1 likes
  • 99853 Views
  • 2 replies
  • 1 likes

Solved!! Spotify not working on Samsung 3 mini

Spotify is just not working on my Samsung S3 mini. When I'm not on wifi songs take between 10 and 25 seconds to start that's if the tracks I've downloaded are available, most of the tracks when off-line are marked as 'not available' When I'm back on ...

  • Regular
  • Spotify is just not working on my Samsung S3 mini.  When I'm not on wifi songs take between 10 and 25 seconds to start that's if the tracks I've downloaded are available, most of the tracks...
  • kenyard
  • Casual Listener
  • 849 Views
  • 3 replies
  • 0 likes
  • 849 Views
  • 3 replies
  • 0 likes

Android Downloaded Playlists

In the old version of spotify mobile there was an option to show only downloaded playlists. Has this option been removed from the latest update. If not please could you show me where it is. Many thanks

  • Visitor
  • In the old version of spotify mobile there was an option to show only downloaded playlists. Has this option been removed from the latest update. If not please could you show me where it is.  M...
  • Peter__
  • Community Legend
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes

Solved!! Cant see what user contributed to a shared playlist.

Ive recently Changed from an Iphone to Android and one thing thats bugging me is that i cant see which one of my friends put what tune into a shared playlist that i created. I have to go onto the laptop or back to my Iphone. I was hoping this would g...

  • Casual Listener
  • Ive recently Changed from an Iphone to Android and one thing thats bugging me is that i cant see which one of my friends put what tune into a shared playlist that i created. I have to go onto the lap...
  • Peter__
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Bug when viewing album queue

See screenshot. Using a Nexus 5. http://imgur.com/JQspbQ8

  • Casual Listener
  • See screenshot. Using a Nexus 5. http://imgur.com/JQspbQ8
  • Peter__
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Problems with using spotify on several devices

Hey Forum! I'm using spotify on my Android phone, my laptop, my stationary computer and my girlfriend uses it on her Android phone too. The problem is that spotify works differently on each device. On my Android phone everything works just fine and s...

  • Casual Listener
  • Hey Forum!   I'm using spotify on my Android phone, my laptop, my stationary computer and my girlfriend uses it on her Android phone too. The problem is that spotify works differently on each ...
  • Peter__
  • Community Legend
  • 1455 Views
  • 9 replies
  • 0 likes
  • 1455 Views
  • 9 replies
  • 0 likes

How to turn player off?

How do I turn the player off, on a Galaxy tab? How do I shut it down? And how do I listen through Chrone by logging in? Where to click? Roland And why is it so complicated even to find out how to post in the community...?

  • Music Fan
  • How do I turn the player off, on a Galaxy tab? How do I shut it down?  And how do I listen through Chrone by logging in? Where to click?     Roland   And why is it so ...
  • rolllex
  • Music Fan
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Buggy Widget

Hi, I noticed that every once in a while, the widget would bug out and look like this: This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III running 4.4.2. If I hit the CD cover pic and the app starts, and then I back out the w...

Screenshot
  • Music Fan
  • Hi,   I noticed that every once in a while, the widget would bug out and look like this:     This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Speicher angeblich "voll"

Hi,
Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden.

Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Habe mich schon öfters neu angemeldet. Außerdem den Support kontaktiert und dort sag...

  • Casual Listener
  • Hi, <br>Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden. <br><br>Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Hab...
  • 1056 Views
  • 0 replies
  • 1 likes
  • 1056 Views
  • 0 replies
  • 1 likes

Solved!! Shuffle complete catalog of artist

Where is the shuffle artist button? I'm on a premium account and living in the year 2014.

  • Regular
  • Where is the shuffle artist button? I'm on a premium account and living in the year 2014.
  • Peter__
  • Community Legend
  • 1890 Views
  • 6 replies
  • 1 likes
  • 1890 Views
  • 6 replies
  • 1 likes

Dont see two way communication in messages

When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this expected behavior or a bug?

  • Visitor
  • When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this...
  • Peter__
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Spotify thinks it's offline after a few seconds and restarts

Hello, I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen shows up for a short time, about 1 second, then the UI resets...

  • Newbie
  • Hello,   I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen...
  • Peter__
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with username 3. below settings -> take premium 4. click on take premium...

  • Regular
  • What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with userna...
  • Peter__
  • Community Legend
  • 618 Views
  • 10 replies
  • 0 likes
  • 618 Views
  • 10 replies
  • 0 likes