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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27273 Views
  • 59 replies
  • 23 likes
  • 27273 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870115 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870115 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24686 Views
  • 3 replies
  • 0 likes
  • 24686 Views
  • 3 replies
  • 0 likes

where can i get help from spotify?!

I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.

  • Music Fan
  • I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.
  • MichaelJerzak
  • Composer
  • 532 Views
  • 2 replies
  • 0 likes
  • 532 Views
  • 2 replies
  • 0 likes

Solved!! save spotify playlist on actual phone memory

I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3

  • Casual Listener
  • I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3
  • txboy9891
  • Casual Listener
  • 534 Views
  • 4 replies
  • 0 likes
  • 534 Views
  • 4 replies
  • 0 likes

NO SD CARD found for phones without SD Card

I am using HTC ONE which does not have SD card slow after upgrade to KITKAT spotify stopped working ... i uninstalled cleared data reinstalled new apparently fixed version still get a message NO SD CARD FOUND we dont have a space to writeh date - and...

  • Casual Listener
  • I am using HTC ONE which does not have SD card slow   after upgrade to KITKAT spotify stopped working ... i uninstalled cleared data reinstalled new apparently fixed version   still...
  • ankboss
  • Newbie
  • 451 Views
  • 4 replies
  • 0 likes
  • 451 Views
  • 4 replies
  • 0 likes

No playlists available in offline mode/unable to open Spotify without internet/mobile connection

I have a Samsung Galaxy Note 2 (and. ver 4.3). Since update of Spotify in May (?) I have no playlists available in offline mode (seem to be downloading, but the next time I open Spotiy they are gone) and I am also unable to open Spotify without inter...

  • Casual Listener
  •  I have a Samsung Galaxy Note 2 (and. ver 4.3).   Since update of Spotify in May (?) I have no playlists available in offline mode (seem to be downloading, but the next time I ope...
  • rofryden
  • Casual Listener
  • 338 Views
  • 2 replies
  • 1 likes
  • 338 Views
  • 2 replies
  • 1 likes

Spotify not working on my nexus 4

I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks

  • Casual Listener
  • I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks
  • princietom
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

app doesnt work

Can someone help me? I had spotify on my Phone and now the app doesnt work. I get a announcement that spotify has stopped. And then i get a Black screen. I already removed the app.and downloaded again. But the problem is still there

  • Casual Listener
  • Can someone help me? I had spotify on my Phone and now the app doesnt work. I get a announcement that spotify has stopped. And then i get a Black screen. I already removed the app.and downloaded agai...
  • Rodrigo
  • Community Legend
  • 549 Views
  • 4 replies
  • 0 likes
  • 549 Views
  • 4 replies
  • 0 likes

Spotify uses 650 MB telephone memory

On my htc with 4 GB telephone memory around 650 MB is used by spotify, which is quilte a lot. I haven't Any downloaded songs. How can I limit the amount of memory used by spotify?

  • Casual Listener
  • On my htc with 4 GB telephone memory around 650 MB is used by spotify, which is quilte a lot. I haven't Any downloaded songs. How can I limit the amount of memory used by spotify?
  • Rodrigo
  • Community Legend
  • 950 Views
  • 3 replies
  • 0 likes
  • 950 Views
  • 3 replies
  • 0 likes

Android 2.1 and official app

Hello, I've old phone with Android 2.1 (Sony Xperia E15i). The phone is just excellent for my needs, but recently Spotify App has been updated and works with Android 2.3+. I'll not upgrade my phone, so I can't use Spotify any longer. Any chances for ...

  • Casual Listener
  • Hello, I've old phone with Android 2.1 (Sony Xperia E15i). The phone is just excellent for my needs, but recently Spotify App has been updated and works with Android 2.3+. I'll not upgrade my phone...
  • Mariusz_s
  • Casual Listener
  • 4209 Views
  • 6 replies
  • 1 likes
  • 4209 Views
  • 6 replies
  • 1 likes

Problem with shuffle songs

I apologize in advanced if this ? has already been asked. I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature. I have well over 100 different artists but at the rate I am going,...

  • Newbie
  • I apologize in advanced if this ? has already been asked.    I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature...
  • Rodrigo
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Spotify the unit is not compatible with this version The app store

My Android phone model: HTC Gratia A6380 doesnt seem too work with spotify Is there any way too get this fixed so I can have spotify

  • Casual Listener
  • My Android phone model: HTC Gratia A6380 doesnt seem too work with spotify Is there any way too get this fixed so I can have spotify
  • Rodrigo
  • Community Legend
  • 937 Views
  • 3 replies
  • 0 likes
  • 937 Views
  • 3 replies
  • 0 likes

Denon AVR 1713 and Android Galaxy tablet pro

is there any way that Ican stream spotify from my android tablet to my Denon AVR 1713 reciver?It works fine with my Iphone. All DNLA apps I tryied has worked, but Spotify won't find my denon device.

  • Newbie
  • is there any way that Ican stream spotify from my android tablet to my Denon AVR 1713 reciver? It works fine with my Iphone.  All DNLA apps I tryied has worked, but Spotify won't find my den...
  • Freddyshake
  • Newbie
  • 2151 Views
  • 2 replies
  • 1 likes
  • 2151 Views
  • 2 replies
  • 1 likes

Stop downloading to phone

I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's internal memory. In my account, I have removed the p...

  • Casual Listener
  • I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's...
  • jsloat
  • Casual Listener
  • 27268 Views
  • 4 replies
  • 1 likes
  • 27268 Views
  • 4 replies
  • 1 likes

Spotify Offline Mode - How does it work?

Hi! If I get a phone that supports mobile Spotify, and I download playlists to play when Im offline, does my phone need to be 'awake', or can I let it go into standby while its playing? I would like to know to estimate battery time while playing offl...

  • Newbie
  • Hi!   If I get a phone that supports mobile Spotify, and I download playlists to play when Im offline, does my phone need to be 'awake', or can I let it go into standby while its playing? I ...
  • Josh
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! how do I add Spotify friends

I cant add my friend I tried searching for his playlist on search but it doesnt come up with anything? How do I add him ass a friend so I can share my music and listen to his? Anyone?

  • Newbie
  • I cant add my friend I tried searching for his playlist on search but it doesnt come up with anything? How do I add him ass a friend so I can share my music and listen to his? Anyone?
  • pnc
  • Community Legend
  • 1022 Views
  • 1 replies
  • 0 likes
  • 1022 Views
  • 1 replies
  • 0 likes

YMCMB DJ STEVIE J APPREACIATION/5

2014 appreciation stevie j v5

  • Newbie
  • 2014 appreciation stevie j v5
  • Merik
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

why I don't have my all music, only playlists on Android?

After connecting to my computer I have only playlist, can't look for albums and artists. What to do?

  • Newbie
  • After connecting to my computer I have only playlist, can't look for albums and artists. What to do?
  • Peter__
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Logging in Facebook Galaxy S4 - string of numbers can't share

I'm sure this has been covered and I apologize if it has a simple fix. I log in through Facebook but my user name is a string of numbers, no pic, can't add my friends, or share music/play lists. The best I've seen trying to search an answer is mods l...

  • Visitor
  • I'm sure this has been covered and I apologize if it has a simple fix. I log in through Facebook but my user name is a string of numbers, no pic, can't add my friends, or share music/play lists. The ...
  • Peter__
  • Community Legend
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes

Skips songs, Z2 Tablet

Just got my new Sony Z2 tablet (wifi only), all updated and fresh installed including Spotify. Then i go to settings and put "extreme quality" on, Spotify often, like every 2nd song, it start playing next song for 1-2 seconds and then skips to next d...

  • Regular
  • Just got my new Sony Z2 tablet (wifi only), all updated and fresh installed including Spotify. Then i go to settings and put "extreme quality" on, Spotify often, like every 2nd song, it start playi...
  • Peter__
  • Community Legend
  • 933 Views
  • 13 replies
  • 0 likes
  • 933 Views
  • 13 replies
  • 0 likes

Solved!! Release Notes - Spotify for Android (1.1.2)

Android Release Notes What's new in version 1.1.2 New: Playback stops when you swipe the app from the Recent Tasks list. New: Play the same song over and over by tapping the repeat button twice. Now available for Premium users and free users on table...

  • Spotify Legend
  • Android Release Notes What's new in version 1.1.2 New: Playback stops when you swipe the app from the Recent Tasks list. New: Play the same song over and over by tapping the repeat butto...
  • Goodman
  • Spotify Legend
  • 3589 Views
  • 14 replies
  • 1 likes
  • 1.1.2
    Android
    Release Notes
  • 3589 Views
  • 14 replies
  • 1 likes

Spotify does not sync offline tracks in CoolPad F1 phone with Custom ROM

Hello all, Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without internet connection and upon closing and reoppening the application ...

  • Casual Listener
  • Hello all,   Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without intern...
  • arpaktiko2
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes