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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386503 Views

544 replies

34 likes

Account
Free
  • 386503 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8022 Views

0 replies

7 likes

  • 8022 Views
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Is Shuffle obliged when you play an album?

I am somewhat 'amazed' by the Android app. If you search for an album and want to play it, you can only choose Shuffle. Anybody got a clue how you can just play it (without saving it)? Sorry, this is the most stupid question I ever asked, but I reall...

Regular

I am somewhat 'amazed' by the Android app. If you search for an album and want to play it, you can only choose Shuffle. Anybody got a clue how you can just play it (without saving it)?   Sor...

Daniel

Community Legend

503 Views

3 replies

0 likes

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  • 3 replies
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android problem anuncios en cuenta unlimited porque???

Hola , en el android la cuenta unlimited odavia tiene anuncios ! Porque? Y como los puedo quitar . gracias nele

Casual Listener

Hola , en el android la cuenta unlimited odavia tiene anuncios !   Porque? Y como los puedo quitar . gracias nele

Daniel

Community Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Can't select song I want to play!

Hi,I've been having a problem with spotify. When I want to play a song, I try and click on the song and it doesn't do anything. All I have is a green shuffle button, and when I click on it sometimes it doesn't do anything or it plays I random song I ...

Newbie

Hi, I've been having a problem with spotify. When I want to play a song, I try and click on the song and it doesn't do anything. All I have is a green shuffle button, and when I click on it sometime...

Wesmanoz

Newbie

10069 Views

4 replies

0 likes

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offline sync problems

I have a 4G LTE phone and I signed up for Premium. When I switch available offline on, I get a message that says "Turn on 2G/3G syncing to download". How do I do that? Thanks Sue

Newbie

I have a 4G LTE phone and I signed up for Premium.  When I switch available offline on, I get a message that says "Turn on 2G/3G syncing to download".  How do I do that?   Thanks ...

dinomight

Spotify Star

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
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Solved!! Playing local MP3's on my S4

Hi, This may be obvious but not to me! I can get my local MP3's on Spotify easily enough on my laptop but how do I do it on my phone? I can see the tracks names on the phone but, obviously, they're "not available". Thanks!

Regular

Hi, This may be obvious but not to me!  I can get my local MP3's on Spotify easily enough on my laptop but how do I do it on my phone?  I can see the tracks names on the phone but, obviousl...

dinomight

Spotify Star

1084 Views

5 replies

0 likes

  • 1084 Views
  • 5 replies
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Please help me convert from Google Music All Access

It's been a couple years since I've used Spotify but I'm at my wits end with Google. All I want is ALL of the music I want to listen to synced to ALL of my devices easily. No small task of course. And Google Music does it but the app has so many quir...

Newbie

It's been a couple years since I've used Spotify but I'm at my wits end with Google. All I want is ALL of the music I want to listen to synced to ALL of my devices easily. No small task of course. An...

dinomight

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Controlling Macbook that is on WiFi with phone not on data

Hi all, I have an unusual situation where my Spotify Android app notifies me when my Macbook is on my WiFi network and is playing music. I can control what is playing on the Mac. What I'd to know is what quantity of mobile data does this consume? I'm...

Newbie

Hi all,   I have an unusual situation where my Spotify Android app notifies me when my Macbook is on my WiFi network and is playing music. I can control what is playing on the Mac.   ...

dinomight

Spotify Star

257 Views

1 replies

0 likes

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por que al sincronizar spotify desde mi androi a mi pc gasta internet?

al momento de sincronizar mi androi con mi pc e notado que gasta internet para descargar nuevamente las musicas que tengo descargadas en mi androi de spotify poes si es asi lo beo inutil esa opcion por que lo mismo me da ir nuevamente a mi lista de r...

Casual Listener

al momento de sincronizar mi androi con mi pc e notado que gasta internet para descargar nuevamente las musicas que tengo descargadas en mi androi  de spotify poes si es asi lo beo inutil esa op...

petrolobo

Casual Listener

525 Views

2 replies

0 likes

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  • 2 replies
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HELP!! I LOST ENTIRE PLAYLIST OUT OF NO WHERE

I LOST MY ENTIRE PLAY LIST AND DEBIT CARD NO LONGER ATTACHED TO THE ACCOUNT. I NEVER CANCELED MY SUBSCRIPTION.

Newbie

I LOST MY ENTIRE PLAY LIST AND DEBIT CARD NO LONGER ATTACHED TO THE ACCOUNT. I NEVER CANCELED MY SUBSCRIPTION.

Carina

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

"You're offline" always shown in search tab.

Even when I have access to Internet it "You're offline" is shown for a second and then my recent searches are shown. http://www.upload.ee/image/4367028/Screenshot_2014-11-18-20-17-24.png

Gig Goer

Even when I have access to Internet it "You're offline" is shown for a second and then my recent searches are shown. http://www.upload.ee/image/4367028/Screenshot_2014-11-18-20-17-24.png

orbit_89

Newbie

1007 Views

3 replies

0 likes

  • 1007 Views
  • 3 replies
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random Songs play but no sound and wont continue. I HAVE CHECKED VOLUME

I´m premium userHow do I fix the songs?And why does my playlist undownload?I have Downloaded the songs and Random songs plays but no sound. I cant fastforward or back in the songs, they just reset to 0.00 and keep playing until its done, After the so...

Newbie

I´m premium user How do I fix the songs? And why does my playlist undownload? I have Downloaded the songs  and Random  songs plays but no sound. I cant fastforward or back in the son...

RfurSwipe

Casual Listener

3333 Views

12 replies

1 likes

Bug Playlist
Bugged songs
Why does playlist undownload.
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Solved!! New Android bug?

I was working on my computer and had my phone connected to the same network. After a while i needed to place a call from my phone. I unlocked my phone and spotify i asked if i wanted to continue playing the song on my computer or on my phone i just i...

Gig Goer

I was working on my computer and had my phone connected to the same network. After a while i needed to place a call from my phone. I unlocked my phone and spotify i asked if i wanted to continue play...

LitrioN

Gig Goer

3381 Views

5 replies

0 likes

Android
bug
call
phone
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Delete/Remove from Play Queue confusion

When you're trying to remove songs from the Queue (because you can't clear the queue at the moment - separate issue) the UI is really confusing. You long press on a track (or press the tiny 3-dot button) and you're presented with the following: What ...

Casual Listener

When you're trying to remove songs from the Queue (because you can't clear the queue at the moment - separate issue) the UI is really confusing. You long press on a track (or press the tiny 3-do...

Rodrigo

Community Legend

564 Views

2 replies

0 likes

  • 564 Views
  • 2 replies
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Spotify connect

Can anyone tell me if spotify connect is available on amazon kindle fire app?

Newbie

Can anyone tell me if spotify connect is available on amazon kindle fire app?

Rodrigo

Community Legend

900 Views

1 replies

0 likes

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  • 1 replies
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Casting Music

Hi, I'm currently thinking of switching back from Google Play Music to Spotify. I wonder whether there is a "cast" button in the Spotify app like the one in Play Music, which let you play music on Sonos and Bluetooth devices.

Casual Listener

Hi, I'm currently thinking of switching back from Google Play Music to Spotify. I wonder whether there is a "cast" button in the Spotify app like the one in Play Music, which let you play music on ...

Carina

Community Legend

932 Views

3 replies

0 likes

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offline

hello my name is joao and my spotify is always offline even though I have internet on my phone do not know what to do already uninstalled it and installed it and have not changed anything, you guys could help me with this would be my carrier T-Mobile...

Newbie

hello my name is joao and my spotify is always offline even though I have internet on my phone do not know what to do already uninstalled it and installed it and have not changed anything, you guys c...

MichaelW

Community Legend

374 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Discover Tab still not available on Nexus 7

Does anyone using the Android App have Discover yet? My Nexus 7 still doesn't have it. I know the feature was slowly rolling out, but I don't know anyone who doesn't have it on any other device. I have the most up-to-date Android (4.3) on my OG Nexus...

Casual Listener

Does anyone using the Android App have Discover yet? My Nexus 7 still doesn't have it. I know the featur...

natalie26

Casual Listener

1309 Views

4 replies

0 likes

Nexus 7
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deleted tracks in device playlist and desktop keeps adding them to device

I have premium account and listen to music in my android device on offline mode. I edit my playlists in my device by deleting songs i don't want anymore but when I get my device online, it start downloading again the songs that are in my desktop play...

Casual Listener

I have premium account and listen to music in my android device on offline mode. I edit my playlists in my device by deleting songs i don't want anymore but when I get my device online, it start down...

Daniel

Community Legend

1207 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

xperia t2 ultra dual

Spotify just crashces on start on my new dual sim phone. ist this a known problem ?

Casual Listener

Spotify just crashces on start on my new dual sim phone.   ist this a known problem ?

geos_one

Casual Listener

475 Views

2 replies

0 likes

  • 475 Views
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songs wont remain synced on Samsung Galaxy Note 3

Hi, everytime i download my playlists for offline mode they appear downloaded until i go offline as soon as i leave my wifi zone at home all tracks are deleted. This has been happening for the past 3 weeks.

Casual Listener

Hi, everytime i download my playlists for offline mode they appear downloaded until i go offline as soon as i leave my wifi zone at home all tracks are deleted. This has been happening for the past 3...

Rodrigo

Community Legend

509 Views

6 replies

0 likes

  • 509 Views
  • 6 replies
  • 0 likes