Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1144 Views

0 replies

4 likes

  • 1144 Views
  • 0 replies
  • 4 likes

Disabling Spotify Connect

I'm not sure when Spotify Connect was implimented but it is only bringing me frustration and driving up my data. I listen to spotify on my PC at work, and on my cell phone on the go. Now, when I play spotify at work, it is constantly streaming the sa...

Casual Listener

I'm not sure when Spotify Connect was implimented but it is only bringing me frustration and driving up my data. I listen to spotify on my PC at work, and on my cell phone on the go. Now, when I play...

mucinexd

Casual Listener

1215 Views

3 replies

9 likes

  • 1215 Views
  • 3 replies
  • 9 likes

my spotify premium

I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars

Casual Listener

I put in the code that i bought at best buy and it says its not valid. And theres no customer support line. Why did spotify steal my 30 dollars

Jordi

Community Legend

634 Views

4 replies

0 likes

  • 634 Views
  • 4 replies
  • 0 likes

Spotify mobile randomly starts playing in my car

I have my mobile phone paired with the Bluetooth radio on my Jeep. When I get into my Jeep and the devices connect, Spotify will randomly connect and start playing over Bluetooth. But, it will randomly start and stop playing. If I close the Spotify a...

Casual Listener

I have my mobile phone paired with the Bluetooth radio on my Jeep.  When I get into my Jeep and the devices connect, Spotify will randomly connect and start playing over Bluetooth.  But, it...

AshR

Spotify Legend

1043 Views

3 replies

0 likes

  • 1043 Views
  • 3 replies
  • 0 likes

unfortunately, spotify has stopped

This is the message I received when trying to open spotify. Then it freezes my phone for a few seconds and will display the message about 3 times after I pressed okay each time. I have reported it a couple times too

Newbie

This is the message I received when trying to open spotify. Then it freezes my phone for a few seconds and will display the message about 3 times after I pressed okay each time. I have reported it a...

MichaelW

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Spotify Connect

Much like many other posts here - please give us a way of disabling Spotify connect. My phone and desktop are very different things and places - it's *horribly* frustrating when I've carefully chosen and queued a handful of 'work' albums on my deskto...

Music Fan

Much like many other posts here - please give us a way of disabling Spotify connect. My phone and desktop are very different things and places - it's *horribly* frustrating when I've carefully chosen...

Carina

Community Legend

609 Views

1 replies

2 likes

  • 609 Views
  • 1 replies
  • 2 likes

Solved!! Headphone error

Hello, I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plugged in. It seems to only happen when I am out and about Londo...

Casual Listener

Hello,   I have a nexus 4. When I plug in my headphones to listen to spotify, goodle's speak-to-dial starts up and randomly comes on over and over again. but only when the headphones are plu...

mmm_Waffles

Casual Listener

740 Views

3 replies

0 likes

  • 740 Views
  • 3 replies
  • 0 likes

stop updating

We don't need or care for new features! You guys update one thing and **bleep** up another! Just stop! Now I can't share files via text messages with iOS devices! Also, I can't see or add friends within the app! You guys sure do know how to **bleep**...

Regular

We don't need or care for new features! You guys update one thing and **bleep** up another! Just stop! Now I can't share files via text messages with iOS devices! Also, I can't see or add friends wit...

Amarro

Community Legend

918 Views

10 replies

0 likes

  • 918 Views
  • 10 replies
  • 0 likes

Radio doesnt work with premium

Hi, hi i have premium.account but when i try to run radio on my Google Nexus 7 it keeps logging me out of service. I have already reinstalled apication, restarted tablet few Times but it doesnt work. Thanks for help and sorry for my bad English.

Newbie

Hi, hi i have premium.account but when i try to run radio on my Google Nexus 7 it keeps logging me out of service. I have already reinstalled apication, restarted tablet few Times but it doesnt work....

Tim80

Casual Listener

860 Views

8 replies

1 likes

  • 860 Views
  • 8 replies
  • 1 likes

Solved!! no sound

When I choose to play a song or shuffle my playlists the song is playing but no sound is produced. I have to tap the song repeatedly until it works properly. Please help!

Casual Listener

When I choose to play a song or shuffle my playlists the song is playing but no sound is produced. I have to tap the song repeatedly until it works properly. Please help!

jambed666

Casual Listener

674 Views

2 replies

0 likes

  • 674 Views
  • 2 replies
  • 0 likes

Solved!! Did anyone tried Ford Sync Applink?

Hi, I recently bought a Ford Fiesta KD SE from Brazil (I am argentinian and those cars comes from Brazil) and noticed that the Ford Sync Applink for spotify only works with iOS.Now, at the version 1.6, is available for android. I ran so fast to the c...

Casual Listener

Hi, I recently bought a Ford Fiesta KD SE from Brazil (I am argentinian and those cars comes from Brazil) and noticed that the Ford Sync Applink for spotify only works with iOS. Now, at the version ...

FYGonzalo

Casual Listener

867 Views

2 replies

0 likes

  • 867 Views
  • 2 replies
  • 0 likes

Solved!! android doesn't show connect icon

i have spotify premium, desktop version 0.9.4.13 and mobile android version 0.7.1.399 both are connected to my home wifi but when i am in the now playing screen on my phone i do not see an icon to connect to the desktop spotify. both are running usin...

Casual Listener

i have spotify premium, desktop version 0.9.4.13 and mobile android version 0.7.1.399   both are connected to my home wifi but when i am in the now playing screen on my phone i do not see an...

Amarro

Community Legend

2056 Views

7 replies

0 likes

Spotify connect remote
  • 2056 Views
  • 7 replies
  • 0 likes

Remove connection pc android

Hi! after an ugrade the songs I stream from my PC also stream on my android. I have not set up this feature and want no connection whatsoever between my phone and my PC. I have tried to look here how to disconnect this connection but can't find how t...

Gig Goer

Hi! after an ugrade the songs I stream from my PC also stream on my android. I have not set up this feature and want no connection whatsoever between my phone and my PC. I have tried to look here how...

gf4

Casual Listener

542 Views

2 replies

1 likes

Android
  • 542 Views
  • 2 replies
  • 1 likes

spotify + soundhound

http://www.spotify.com/de/blog/archives/2011/08/25/discover-with-soundhound-play-on-spotify/ was this function removed in the new version of the app?

Visitor

http://www.spotify.com/de/blog/archives/2011/08/25/discover-with-soundhound-play-on-spotify/   was this function removed in the new version of the app? 

Nacoc

Casual Listener

7990 Views

21 replies

0 likes

  • 7990 Views
  • 21 replies
  • 0 likes

Causing my galaxy s4 to restart

I had been having issues with my device restarting., and getting a notification that Spotify had stopped working even when I wasn't using it, nor was it running in the background. I tried everything to troubleshoot the phone itself but nothing would ...

Regular

I had been having issues with my device restarting., and getting a notification that Spotify had stopped working even when I wasn't using it, nor was it running in the background. I tried everything ...

kbrooksc

Community Legend

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Nexus 5>>> Spotify stopped working!! Please Help!

i have a Nexus 5 and have been a premium user for a long time. Haven't had much problem with the app but today after update from playstore ,spotify would tell me it stopped working after i click on the icon. I browesed most of the solutions available...

Casual Listener

i have a Nexus 5 and have been a premium user for a long time.   Haven't had much problem with the app but today after update from playstore ,spotify would tell me it stopped working af...

flightkb

Casual Listener

1219 Views

5 replies

0 likes

  • 1219 Views
  • 5 replies
  • 0 likes

Solved!! Please Allow to Disable Connect: Uses Mobile Data

I do not have Wi-Fi in my work office, so I leave my phone's mobile data on during the day. I would like to be able to disable Spotify Connect so that it doesn't use data when I'm only listening to it on my work computer. It's kind of pointless for m...

Visitor

I do not have Wi-Fi in my work office, so I leave my phone's mobile data on during the day. I would like to be able to disable Spotify Connect so that it doesn't use data when I'm only listening to i...

Amarro

Community Legend

2663 Views

3 replies

2 likes

  • 2663 Views
  • 3 replies
  • 2 likes

**Potential fix"** Local files will not sync.

*The solution did in the end turn out to be the anti-virus, despite altering all the neccesary settings it still seemed to block access - yet not the spotify-remote function for some strange reason. Which almsot lead me to belivie it was a flaw in th...

Casual Listener

*The solution did in the end turn out to be the anti-virus, despite altering all the neccesary settings it still seemed to block access - yet not the spotify-remote function for some strange reason. ...

742 Views

0 replies

0 likes

  • 742 Views
  • 0 replies
  • 0 likes

Spotify won't stay online - HTC One M8 T-Mobile US

I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet connection at all; if I log out I can't log back in; the...

Casual Listener

I have always had intermittent issues with Spotify not connecting to the internet when every other app on my phone could. Recently they have become constant - Spotify thinks there's no internet conne...

Peter__

Community Legend

9207 Views

12 replies

3 likes

  • 9207 Views
  • 12 replies
  • 3 likes

Solved!! Why does Spotify say that there is no Internet connection available when there is one (Samsung S4)

I have a Galaxy S4 with the latest updates and most recent Spotify, premium account. I can stream all day on wi-fi, but as soon as I am back on the mobile network things go south. One song plays then Spotify stops. If I try to pick another song (in a...

Regular

I have a Galaxy S4 with the latest updates and most recent Spotify, premium account. I can stream all day on wi-fi, but as soon as I am back on the mobile network things go south. One song plays then...

Peter__

Community Legend

74133 Views

20 replies

2 likes

  • 74133 Views
  • 20 replies
  • 2 likes

Solved!! Galaxy S3 doesn't find any playlists or songs

Hello, I recently upgraded to Premium, afterwards my pc was still containing the same playlists etc but suddenly my phone asked for a relog which I did. Now after I relogged, everything disappeared and Spotify can't find any playlists or songs.. Weir...

Casual Listener

Hello,   I recently upgraded to Premium, afterwards my pc was still containing the same playlists etc but suddenly my phone asked for a relog which I did. Now after I relogged, everything ...

TGol

Casual Listener

1167 Views

7 replies

0 likes

  • 1167 Views
  • 7 replies
  • 0 likes