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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5589 Views

0 replies

7 likes

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Can't see new playlist on my Samsung S3. This is a first.

I created a playlist, then created another modified playlist from the original with a modified name. It shows up on my laptop, but not on my phone. Waited overnight to see if it would appear eventually, but it did not. Rename it. Still no show. Why c...

Casual Listener

I created a playlist, then created another modified playlist from the original with a modified name. It shows up on my laptop, but not on my phone. Waited overnight to see if it would appear eventual...

Daniel

Community Legend

530 Views

1 replies

0 likes

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Last play position lost if closing app

Hi all! On Android app (updated to last version, of course) I notice an annoying problem: if the app itself is closed (or phone restarted and so on), when re-opening it doesn't "remember" last playing position! This is very bothering, and I don't thi...

Music Fan

Hi all! On Android app (updated to last version, of course) I notice an annoying problem: if the app itself is closed (or phone restarted and so on), when re-opening it doesn't "remember" last playin...

Daniel

Community Legend

371 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Android Equalizer

When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app... Thanks in advance.

Casual Listener

When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app...   Thanks in advance.

tspecken

Casual Listener

237304 Views

6 replies

9 likes

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  • 6 replies
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Unable to sync Facebook, user name string of #s, no pic.

Hi, I'm on a Galaxy S4. A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over to a new account, one that was not signed in through Fac...

Casual Listener

Hi, I'm on a Galaxy S4.  A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over...

JFe138

Casual Listener

451 Views

2 replies

0 likes

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Solved!! Your Music not working

Hi, "Your Music" is not working on the android app here. I think it is because my Username ends with/contains a '+'. I tried on 3 different Phones (Galaxy S3, Ascend P6 and LG G3), Spotify tells me "You've removed all the Songs from this album", alto...

Casual Listener

Hi,    "Your Music" is not working on the android app here. I think it is because my Username ends with/contains a '+'. I tried on 3 different Phones (Galaxy S3, Ascend P6 and LG G...

Hanswurscht

Casual Listener

615 Views

2 replies

0 likes

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Won't let me log in

Every time I try to log into Spotify it keeps saying that I'm trying to log in from a different country and it won't let me do anything after that. I've tried resetting my password but it hasn't worked at all. I've even tried uninstalling and reinsta...

Visitor

Every time I try to log into Spotify it keeps saying that I'm trying to log in from a different country and it won't let me do anything after that. I've tried resetting my password but it hasn't work...

Daniel

Community Legend

1345 Views

1 replies

0 likes

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Solved!! Built in Equalizer for Android PLEASE?!?!!?

iOS Spotify just received an update with built in EQ, why has this not been implemented in Spotify for Android? What is the ETA on this? I am a paying user and would like to have the same option.

Regular

iOS Spotify just received an update with built in EQ, why has this not been implemented in Spotify for Android?   What is the ETA on this?  I am a paying user and would like to have the...

Gills

Newbie

13467 Views

11 replies

2 likes

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Bug or intended feature?

Hi guys, So, I am using my Android phone connected via BT to my Radio in a car and listening to my own music on a way to work. Every day stereotype, I was always happy. Today morning however, something weird happened. First four songs from my playlis...

Casual Listener

Hi guys,    So, I am using my Android phone connected via BT to my Radio in a car and listening to my own music on a way to work. Every day stereotype, I was always happy.   To...

Joe

Community Legend

772 Views

6 replies

0 likes

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Issues with Android UI context menu touch area

Hi, I've been using Spotify on a number of different sized android devices for about 3 months, and there is a very specific UI niggle that I've experienced on every device I've used it on (so far, 4.0", 4.7", 8.9" and 10.1" screen devices). The conte...

Casual Listener

Hi,  I've been using Spotify on a number of different sized android devices for about 3 months, and there is a very specific UI niggle that I've experienced on every device I've used it o...

cearalc

Newbie

1668 Views

8 replies

9 likes

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Solved!! Android app not working

Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?

Casual Listener

Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?

Pmiller1208

Casual Listener

3204 Views

4 replies

0 likes

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Last played track not available on restart

Hi, Whenever I have a track playing and I remove the headphones so the music stops I lose the track that was playing. It seems that after a while the app closes itself so I can't see the album art on the widget. when I open the app for a second I can...

Newbie

Hi,   Whenever I have a track playing and I remove the headphones so the music stops I lose the track that was playing. It seems that after a while the app closes itself so I can't see the a...

341 Views

0 replies

0 likes

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Spotify Premium only plays one song on Samsung Galaxy S3

I have spent a lot of time already reading threads here in the community and I cannot get an answer for my problem. I have a 7-day trial of Spotify Premium, but I cannot get any playlist to play more than one song. I have uninstalled and reinstalled ...

Casual Listener

I have spent a lot of time already reading threads here in the community and I cannot get an answer for my problem.   I have a 7-day trial of Spotify Premium, but I cannot get any playlist t...

507 Views

0 replies

0 likes

Mobile
one
shuffle
single
stops
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Location of Downloaded Tracks

Hi i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my device, as it's filling up quick and as a result I am having addit...

Casual Listener

Hi   i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my devi...

wq

Casual Listener

10179 Views

2 replies

0 likes

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Spotify connect stops working when i lock screen on second device.

Hi All. I am experiencing an issue when using Spotify connect and i would like to check whether its normal or not. Situation: I have my Galaxy Tab2 with Spotify connected to my home theater and then i have spotify on my Android phone. I started using...

Casual Listener

Hi All.  I am experiencing an issue when using Spotify connect and i would like to check whether its normal or not.   Situation: I have my Galaxy Tab2 with Spotify connected to my h...

mroki12

Newbie

2414 Views

5 replies

0 likes

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Problems with Android App

Hi there, since the latest update I am having a lot of problems with the android app on the Samsung galaxy s4. - It is extremly slow (spotify green wheel spinning and spinning), songs / albums, artists take ages to load or do not load - songs start t...

Newbie

Hi there, since the latest update I am having a lot of problems with the android app on the Samsung galaxy s4.   - It is extremly slow (spotify green wheel spinning and spinning), songs / ...

tate_101

Regular

7390 Views

12 replies

10 likes

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  • 10 likes

Friend listened to not showing on Android Spotify

Basically "the right bar" of the desktop Spotify that shows what are my friends listened to isn't showing or cannot be found in the Android App, maybe it hasnt been implemented yet, but it will be nice to have that feature. currently the "Activity" o...

Newbie

Basically "the right bar" of the desktop Spotify that shows what are my friends listened to isn't showing or cannot be found in the Android App, maybe it hasnt been implemented yet, but it will be ni...

Bistany22

Gig Goer

1631 Views

1 replies

2 likes

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Solved!! Can't play songs on Android that I imported locally from my computer

I've read from many places that if Spotify doesn't have songs in its database that I want, as a Premium user I can upload my own files from my computer to "fill in the gaps." I tried doing this, but after I upload the songs onto my computer, I can on...

Regular

I've read from many places that if Spotify doesn't have songs in its database that I want, as a Premium user I can upload my own files from my computer to "fill in the gaps." I tried doing this, but ...

LitrioN

Gig Goer

9216 Views

13 replies

0 likes

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where can i get help from spotify?!

I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.

Music Fan

I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.

MichaelJerzak

Composer

731 Views

2 replies

0 likes

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Solved!! save spotify playlist on actual phone memory

I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3

Casual Listener

I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3

txboy9891

Casual Listener

819 Views

4 replies

0 likes

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Spotify not working on my nexus 4

I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks

Casual Listener

I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks

princietom

Casual Listener

564 Views

2 replies

0 likes

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