Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27898 Views
  • 59 replies
  • 23 likes
  • 27898 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870426 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870426 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Solved!! Can't play songs on Android that I imported locally from my computer

I've read from many places that if Spotify doesn't have songs in its database that I want, as a Premium user I can upload my own files from my computer to "fill in the gaps." I tried doing this, but after I upload the songs onto my computer, I can on...

  • Regular
  • I've read from many places that if Spotify doesn't have songs in its database that I want, as a Premium user I can upload my own files from my computer to "fill in the gaps." I tried doing this, but ...
  • LitrioN
  • Gig Goer
  • 8103 Views
  • 13 replies
  • 0 likes
  • 8103 Views
  • 13 replies
  • 0 likes

Last played track not available on restart

Hi, Whenever I have a track playing and I remove the headphones so the music stops I lose the track that was playing. It seems that after a while the app closes itself so I can't see the album art on the widget. when I open the app for a second I can...

  • Newbie
  • Hi,   Whenever I have a track playing and I remove the headphones so the music stops I lose the track that was playing. It seems that after a while the app closes itself so I can't see the a...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Some Local Songs are available, some aren't

Hey Guys I've got a Problem. Some of my Local Files won't play on my Mobile Phone and i just added some new files to my playlist and my Phone immediatelly started to download them and they're available to play but some other aren't even if i add them...

  • Casual Listener
  • Hey Guys I've got a Problem.  Some of my Local Files won't play on my Mobile Phone and i just added some new files to my playlist and my Phone immediatelly started to download them and they'r...
  • DanielINH
  • Casual Listener
  • 610 Views
  • 4 replies
  • 0 likes
  • 610 Views
  • 4 replies
  • 0 likes

Spotify Premium only plays one song on Samsung Galaxy S3

I have spent a lot of time already reading threads here in the community and I cannot get an answer for my problem. I have a 7-day trial of Spotify Premium, but I cannot get any playlist to play more than one song. I have uninstalled and reinstalled ...

  • Casual Listener
  • I have spent a lot of time already reading threads here in the community and I cannot get an answer for my problem.   I have a 7-day trial of Spotify Premium, but I cannot get any playlist t...
  • 400 Views
  • 0 replies
  • 0 likes
  • Mobile
    one
    shuffle
    single
    stops
  • 400 Views
  • 0 replies
  • 0 likes

Friend listened to not showing on Android Spotify

Basically "the right bar" of the desktop Spotify that shows what are my friends listened to isn't showing or cannot be found in the Android App, maybe it hasnt been implemented yet, but it will be nice to have that feature. currently the "Activity" o...

  • Newbie
  • Basically "the right bar" of the desktop Spotify that shows what are my friends listened to isn't showing or cannot be found in the Android App, maybe it hasnt been implemented yet, but it will be ni...
  • Bistany22
  • Gig Goer
  • 1475 Views
  • 1 replies
  • 2 likes
  • 1475 Views
  • 1 replies
  • 2 likes

Your Music disappeared except for Followed artists & playlists on my android lg g2

Yesterday my Your Music: Songs and Albums disappeared. They had already been downloaded long ago for offline listening, and I had been listening to them without problem for a while. This has happend twice since I copied my Starred music over to the M...

  • Casual Listener
  • Yesterday my Your Music: Songs and Albums disappeared.  They had already been downloaded long ago for offline listening, and I had been listening to them without problem for a while.  This ...
  • desiter
  • Newbie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wont Launch on my Nexus 7 (2013)

Description When I launch Spotify, I get the bar across the top and the menu icon (3 lines) on the left. (image) Spoify never passes this. Eventually I get the "Spotify isn't responding". I have uninstalled, reinstalled, rebooted, etc and nothing can...

  • Music Fan
  • Description When I launch Spotify, I get the bar across the top and the menu icon (3 lines) on the left. (image)  Spoify never passes this.  Eventually I get the "Spotify isn't responding...
  • champs777
  • Music Fan
  • 1861 Views
  • 9 replies
  • 0 likes
  • 1861 Views
  • 9 replies
  • 0 likes

where can i get help from spotify?!

I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.

  • Music Fan
  • I have a problem I need help from Spotify from? I'm a premium member but won't be for long if there's no way to get help from Spotify directly.
  • MichaelJerzak
  • Composer
  • 535 Views
  • 2 replies
  • 0 likes
  • 535 Views
  • 2 replies
  • 0 likes

Solved!! save spotify playlist on actual phone memory

I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3

  • Casual Listener
  • I want spotify to store offline music on the actual phone memory not in my sd card how can i set that up? I have a galaxy s3
  • txboy9891
  • Casual Listener
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

NO SD CARD found for phones without SD Card

I am using HTC ONE which does not have SD card slow after upgrade to KITKAT spotify stopped working ... i uninstalled cleared data reinstalled new apparently fixed version still get a message NO SD CARD FOUND we dont have a space to writeh date - and...

  • Casual Listener
  • I am using HTC ONE which does not have SD card slow   after upgrade to KITKAT spotify stopped working ... i uninstalled cleared data reinstalled new apparently fixed version   still...
  • ankboss
  • Newbie
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

No playlists available in offline mode/unable to open Spotify without internet/mobile connection

I have a Samsung Galaxy Note 2 (and. ver 4.3). Since update of Spotify in May (?) I have no playlists available in offline mode (seem to be downloading, but the next time I open Spotiy they are gone) and I am also unable to open Spotify without inter...

  • Casual Listener
  •  I have a Samsung Galaxy Note 2 (and. ver 4.3).   Since update of Spotify in May (?) I have no playlists available in offline mode (seem to be downloading, but the next time I ope...
  • rofryden
  • Casual Listener
  • 351 Views
  • 2 replies
  • 1 likes
  • 351 Views
  • 2 replies
  • 1 likes

Spotify not working on my nexus 4

I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks

  • Casual Listener
  • I can't play any music off my nexus 4 phone. I've paid my premium subscription fee. Please tell me why it won't play music off my phone.... Thanks
  • princietom
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

app doesnt work

Can someone help me? I had spotify on my Phone and now the app doesnt work. I get a announcement that spotify has stopped. And then i get a Black screen. I already removed the app.and downloaded again. But the problem is still there

  • Casual Listener
  • Can someone help me? I had spotify on my Phone and now the app doesnt work. I get a announcement that spotify has stopped. And then i get a Black screen. I already removed the app.and downloaded agai...
  • Rodrigo
  • Community Legend
  • 552 Views
  • 4 replies
  • 0 likes
  • 552 Views
  • 4 replies
  • 0 likes

Spotify uses 650 MB telephone memory

On my htc with 4 GB telephone memory around 650 MB is used by spotify, which is quilte a lot. I haven't Any downloaded songs. How can I limit the amount of memory used by spotify?

  • Casual Listener
  • On my htc with 4 GB telephone memory around 650 MB is used by spotify, which is quilte a lot. I haven't Any downloaded songs. How can I limit the amount of memory used by spotify?
  • Rodrigo
  • Community Legend
  • 952 Views
  • 3 replies
  • 0 likes
  • 952 Views
  • 3 replies
  • 0 likes

Android 2.1 and official app

Hello, I've old phone with Android 2.1 (Sony Xperia E15i). The phone is just excellent for my needs, but recently Spotify App has been updated and works with Android 2.3+. I'll not upgrade my phone, so I can't use Spotify any longer. Any chances for ...

  • Casual Listener
  • Hello, I've old phone with Android 2.1 (Sony Xperia E15i). The phone is just excellent for my needs, but recently Spotify App has been updated and works with Android 2.3+. I'll not upgrade my phone...
  • Mariusz_s
  • Casual Listener
  • 4214 Views
  • 6 replies
  • 1 likes
  • 4214 Views
  • 6 replies
  • 1 likes

Problem with shuffle songs

I apologize in advanced if this ? has already been asked. I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature. I have well over 100 different artists but at the rate I am going,...

  • Newbie
  • I apologize in advanced if this ? has already been asked.    I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature...
  • Rodrigo
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Spotify the unit is not compatible with this version The app store

My Android phone model: HTC Gratia A6380 doesnt seem too work with spotify Is there any way too get this fixed so I can have spotify

  • Casual Listener
  • My Android phone model: HTC Gratia A6380 doesnt seem too work with spotify Is there any way too get this fixed so I can have spotify
  • Rodrigo
  • Community Legend
  • 939 Views
  • 3 replies
  • 0 likes
  • 939 Views
  • 3 replies
  • 0 likes

Denon AVR 1713 and Android Galaxy tablet pro

is there any way that Ican stream spotify from my android tablet to my Denon AVR 1713 reciver?It works fine with my Iphone. All DNLA apps I tryied has worked, but Spotify won't find my denon device.

  • Newbie
  • is there any way that Ican stream spotify from my android tablet to my Denon AVR 1713 reciver? It works fine with my Iphone.  All DNLA apps I tryied has worked, but Spotify won't find my den...
  • Freddyshake
  • Newbie
  • 2158 Views
  • 2 replies
  • 1 likes
  • 2158 Views
  • 2 replies
  • 1 likes

Stop downloading to phone

I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's internal memory. In my account, I have removed the p...

  • Casual Listener
  • I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's...
  • jsloat
  • Casual Listener
  • 27276 Views
  • 4 replies
  • 1 likes
  • 27276 Views
  • 4 replies
  • 1 likes

Spotify Offline Mode - How does it work?

Hi! If I get a phone that supports mobile Spotify, and I download playlists to play when Im offline, does my phone need to be 'awake', or can I let it go into standby while its playing? I would like to know to estimate battery time while playing offl...

  • Newbie
  • Hi!   If I get a phone that supports mobile Spotify, and I download playlists to play when Im offline, does my phone need to be 'awake', or can I let it go into standby while its playing? I ...
  • Josh
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes