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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373188 Views

540 replies

34 likes

Account
Free
  • 373188 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7443 Views

0 replies

7 likes

  • 7443 Views
  • 0 replies
  • 7 likes

Song found on desktop but not app

Hi,I found a song I really liked on my laptoo and put it into my stared playlist yet it isn't showing up when I go to play music through my HTC One (M8).Upon further inspection I found that the song wasn't showing up at all, even when I specifically ...

Casual Listener

Hi, I found a song I really liked on my laptoo and put it into my stared playlist yet it isn't showing up when I go to play music through my HTC One (M8). Upon further inspection I found that t...

Daniel

Community Legend

2026 Views

5 replies

0 likes

  • 2026 Views
  • 5 replies
  • 0 likes

I don't have the option to 2G/3G download

How can i download i don't have the 2G 3G option and i just signed up for the premium account

Newbie

How can i download i don't have the 2G 3G option and i just signed up for the premium account

Daniel

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

No internet connection

I've cleared the cache, data and uninstalled and re-installed the app. Still I cannot connect. I talked withT-Mobile and internet connection is not the problem. Help plz...

Casual Listener

I've cleared the cache, data and uninstalled and re-installed the app. Still I cannot connect. I talked withT-Mobile and internet connection is not the problem. Help plz...

Eli

Roadie

569 Views

4 replies

0 likes

  • 569 Views
  • 4 replies
  • 0 likes

Spotify design.

Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of place on Android. Thanks!!

Visitor

Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of p...

Osyx

Roadie

2164 Views

4 replies

0 likes

  • 2164 Views
  • 4 replies
  • 0 likes

Big delay between minimising Spotify and the music controls appearing in the notification shade?

Why is there a good two second delay between the Spotify app minimising and the music controls appearing in the notifications shade (i.e. the place where notifications go)? Other music apps don't have this issue - the controls appear literally starig...

Roadie

Why is there a good two second delay between the Spotify app minimising and the music controls appearing in the notifications shade (i.e. the place where notifications go)? Other music apps don't hav...

Amarro

Community Legend

660 Views

2 replies

0 likes

  • 660 Views
  • 2 replies
  • 0 likes

Progress bar starts progressing before music starts [bug]

On the Spotify Android app, the progress bar (i.e. the seconds passed when playing a song) will start moving as soon as a song is selected but often when streaming on a mobile connection the music doesn't actually start until a few seconds after that...

Roadie

On the Spotify Android app, the progress bar (i.e. the seconds passed when playing a song) will start moving as soon as a song is selected but often when streaming on a mobile connection the music do...

AlecRobertson

Roadie

1013 Views

2 replies

0 likes

  • 1013 Views
  • 2 replies
  • 0 likes

How do I stop Spotify from sending me notification?

Hello, Nexus 7 2013 premium user here. Since the last update, I keep getting notification of songs out of sudden from Spotify, when I'm not even listening to music, and the song doesn't seems to be in any of my playlist, so I see this as spam. I alre...

Casual Listener

Hello,   Nexus 7 2013 premium user here.   Since the last update, I keep getting notification of songs out of sudden from Spotify, when I'm not even listening to music, and the song...

hwa107

Casual Listener

4226 Views

3 replies

1 likes

Premium
  • 4226 Views
  • 3 replies
  • 1 likes

lg g3 5.0 - can't see any UI after install

Hey! I just installed spotify on my lg g3 and for some reason I can't see anything! just the background and spotily logo on the top left. can't login or do anything.. I have tried to reinstall, delete data and folder from android folder, still nothin...

Newbie

Hey! I just installed spotify on my lg g3 and for some reason I can't see anything! just the background and spotily logo on the top left. can't login or do anything.. I have tried to reinstal...

hidfalk

Newbie

1169 Views

2 replies

0 likes

  • 1169 Views
  • 2 replies
  • 0 likes

Spotify logging out Automatically on Android 5.0

Has anyone else come across this random issue where spotify logs out and all the music is gone on Android 5.0 when you close the app. It's happened so many times on my Nexus 5 that now I'm thinking of cancelling my subscription and going with Google'...

Casual Listener

Has anyone else come across this random issue where spotify logs out and all the music is gone on Android 5.0 when you close the app. It's happened so many times on my Nexus 5 that now I'm thinking o...

kartikb

Casual Listener

1006 Views

3 replies

0 likes

  • 1006 Views
  • 3 replies
  • 0 likes

android internet off line problem fixed

Add a new apn to fix the problem:http://support.t-mobile.com/docs/DOC-10361#networkIt works. Good luck!

Casual Listener

Add a new apn to fix the problem: http://support.t-mobile.com/docs/DOC-10361#network It works. Good luck!

Daniel

Community Legend

406 Views

1 replies

1 likes

  • 406 Views
  • 1 replies
  • 1 likes

Solved!! Spotify turns into a zombie state when connected to my car for to long.

I followed following instructions: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 (here is the template:) === START OF TEMPLATE === DescriptionPlease describe the problem When I listen to spotify on my cellph...

Regular

I followed following instructions:   http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082   (here is the template:)   === START OF TEMPL...

bamboomy

Regular

1406 Views

2 replies

0 likes

  • 1406 Views
  • 2 replies
  • 0 likes

When clicking on a song, nothing happens

Hi there, I just installed Spotify app on my adroid phone and when I click on a desired song, I can see that nothing happens. Only shuffle play is available. Then I upgraded to a premium 7-day trial and now the songs will play when I click on them. D...

Newbie

Hi there, I just installed Spotify app on my adroid phone and when I click on a desired song, I can see that nothing happens. Only shuffle play is available.   Then I upgraded to a premium 7...

Amarro

Community Legend

2027 Views

1 replies

0 likes

  • 2027 Views
  • 1 replies
  • 0 likes

Solved!! Samsung phone not syncing whatsoever to laptop

I have a Samsung Galaxly S4 and a MacBook Air and both are on the same network and online but they do not sync whatsoever. I make a change on my phone and nothing happens on my laptop and vise versa, and newly added local files from the past four to ...

Regular

I have a Samsung Galaxly S4 and a MacBook Air and both are on the same network and online but they do not sync whatsoever. I make a change on my phone and nothing happens on my laptop and vise versa,...

BlueMilotic

Regular

889 Views

3 replies

0 likes

  • 889 Views
  • 3 replies
  • 0 likes

Spotify Connect - Naming computer

I'm using Spotify Connect on my Android phone with my MacBook Air. The name of the Macbook is showing up as a long string of numbers and letters, not as the name of the computer. Any idea how to change this?

Regular

I'm using Spotify Connect on my Android phone with my MacBook Air. The name of the Macbook is showing up as a long string of numbers and letters, not as the name of the computer. Any idea how to chan...

GSJG

Regular

551 Views

2 replies

0 likes

  • 551 Views
  • 2 replies
  • 0 likes

"No internet connection"

I log in to Spotify. Try to listen to radio. "no internet connection. "Offline Playlist still works. Restart phone. Repeat. Same issue. Uninstall/reinstall. Repeat. Same issue. Gmail, Facebook, etc. still work. HTC one m8. Android 4.4.4.T-mobile. Unl...

Casual Listener

I log in to Spotify. Try to listen to radio. "no internet connection. " Offline Playlist still works. Restart phone. Repeat. Same issue. Uninstall/reinstall. Repeat. Same issue. Gmail, F...

DylanCristy

Regular

689 Views

5 replies

0 likes

  • 689 Views
  • 5 replies
  • 0 likes

[BUG]Adding to play queue when using connect

Someone has mentioned that queuing more than one track when using connect only adds one track to the queue. I have seen this myself today. Note 3 running android 4.4.2 and spotify 1.1.2.453 with pioneer speaker SMA1. Steps to reproduce: Play an album...

Community Legend

Someone has mentioned that queuing more than one track when using connect only adds one track to the queue. I have seen this myself today.   Note 3 running android 4.4.2 and spotify 1.1.2.45...

indieN8

Regular

938 Views

1 replies

0 likes

  • 938 Views
  • 1 replies
  • 0 likes

activity feed only shows MY activity in Android

I have spotify free on my Samsung Galaxy but the activity tab only shows my own activity?? Should it show my friends activity ?

Visitor

I have spotify free on my Samsung Galaxy but the activity tab only shows my own activity??   Should it show my friends activity ?

user-removed

Not applicable

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Solved!! Sound level inconsistent. (Galaxy S4)

Whenever I play a song on spotify the sound starts very low. This means that I have to up the level considerably to even hear the sound. Then, after about 30-90 seconds the sound jumps to normal levels again. This is very annoying plus it hurts me ea...

Casual Listener

Whenever I play a song on spotify the sound starts very low. This means that I have to up the level considerably to even hear the sound.      Then, after about 30-90 seconds the ...

AlibabaUK

Regular

9435 Views

7 replies

1 likes

  • 9435 Views
  • 7 replies
  • 1 likes

Solved!! Audio Effects>Bass Boost greyed out on Google Nexus 7, 2nd generation, running Android 4.3.1

Am a new user, just running the 30 day free trial of Premium. Have read the troubleshooting posts, tried uninstall (but could not find the referenced folder anywhere on device following uninstall), reinstalled, but still the Bass Boost slider on the ...

Casual Listener

Am a new user, just running the 30 day free trial of Premium.   Have read the troubleshooting posts, tried uninstall (but could not find the referenced folder anywhere on device following un...

bobgure

Newbie

21005 Views

8 replies

1 likes

  • 21005 Views
  • 8 replies
  • 1 likes

Solved!! Can't Sync Local Files

Hey Spotify-Community, I know I'm not the first with this problem but every solution that helped the other people didn't worked for me. My Device: Moto G 2nd Generation, Spotify Version 1.7.0.830 I tried to sync some local files but it didn't work. N...

Casual Listener

Hey Spotify-Community,   I know I'm not the first with this problem but every solution that helped the other people didn't worked for me.   My Device: Moto G 2nd Generation, Spotify...

Daniel

Community Legend

719 Views

5 replies

0 likes

  • 719 Views
  • 5 replies
  • 0 likes