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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35658 Views
  • 64 replies
  • 25 likes
  • 35658 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873929 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873929 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25542 Views
  • 3 replies
  • 0 likes
  • 25542 Views
  • 3 replies
  • 0 likes

Not working on Bq Maxwell Lite 4.1

The app doesn't work on my tablet with the new updates

  • Casual Listener
  • The app doesn't work on my tablet with the new updates
  • Barnir
  • Newbie
  • 519 Views
  • 3 replies
  • 0 likes
  • 519 Views
  • 3 replies
  • 0 likes

Distortions during playback

Hello, I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole time. I did nothing with it but reducing the CPU's voltage (devic...

  • Regular
  • Hello,   I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole tim...
  • S3cret91
  • Regular
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

spotify stops playing song in random moments

Since june / 2014 (version 1.1.1.162) I am encounrering this annoying bug:Music pauses in different moments without any reason, sometimes I have to tap 'play' 10 times to finish listening one song. Really annoying. It happens with downloaded songs to...

  • Casual Listener
  • Since june / 2014 (version 1.1.1.162) I am encounrering this annoying bug: Music pauses in different moments without any reason, sometimes I have to tap 'play' 10 times to finish listening one son...
  • Steffenbeffen
  • Newbie
  • 1213 Views
  • 7 replies
  • 1 likes
  • 1213 Views
  • 7 replies
  • 1 likes

help please!

On my pc I can see all of my songs in a Playlist but in my phone I got 7 songs instead of all 500

  • Newbie
  • On my pc I can see all of my songs in a Playlist but in my phone I got 7 songs instead of all 500
  • user-removed
  • Not applicable
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Random 'downloading music' notification.

HelloRecently, my phone will randomly display 'downloading music' in the status bar.I'm not sure why. I'm not synchronized with a pc and am not subscribed to any offline playlists appart from my own.This isn't a big deal, more of a minor annoyance!

  • Visitor
  • Hello Recently, my phone will randomly display 'downloading music' in the status bar. I'm not sure why. I'm not synchronized with a pc and am not subscribed to any offline playlists appart from...
  • user-removed
  • Not applicable
  • 1732 Views
  • 1 replies
  • 0 likes
  • 1732 Views
  • 1 replies
  • 0 likes

Unable to remove old android version

I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all the time and can't stop the Android app from askin...

  • Casual Listener
  • I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all...
  • ski123
  • Newbie
  • 705 Views
  • 2 replies
  • 0 likes
  • 705 Views
  • 2 replies
  • 0 likes

Booting to white screen and will not open APP

I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the white screen so long it will force close the app wi...

  • Casual Listener
  • I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the ...
  • JvdB01
  • Gig Goer
  • 6630 Views
  • 11 replies
  • 0 likes
  • 6630 Views
  • 11 replies
  • 0 likes

Offline music and Last FM scrobbling

Hi, I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediately due to the "offline" fact but will my scrobbles be pushed once ...

  • Roadie
  • Hi,   I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediat...
  • user-removed
  • Not applicable
  • 1097 Views
  • 1 replies
  • 0 likes
  • 1097 Views
  • 1 replies
  • 0 likes

Won't download all songs on SGS II

I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got to around 77% but won't download anymore. Why is th...

  • Regular
  • I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got ...
  • ahvenan
  • Music Fan
  • 1446 Views
  • 17 replies
  • 0 likes
  • 1446 Views
  • 17 replies
  • 0 likes

Solved!! I saved 1500 songs but I don't want them all on my smartphone!

Hi! First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said that... I use to save a lot of artists and entire albums to list...

  • Visitor
  • Hi!   First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said th...
  • dinomight
  • Spotify Star
  • 3153 Views
  • 5 replies
  • 0 likes
  • 3153 Views
  • 5 replies
  • 0 likes

Solved!! Delete old offline playlists

When I delete a playlist that was marked to sync offline, Spotify doesn't seem to delete the music files in my phone's memory. I noticed this by deleting a playlist containing 500+ songs. It didn't free up any memory. Is there a way to delete these f...

  • Music Fan
  • When I delete a playlist that was marked to sync offline, Spotify doesn't seem to delete the music files in my phone's memory.   I noticed this by deleting a playlist containing 500+ songs. ...
  • elspotifyo
  • Regular
  • 1694 Views
  • 3 replies
  • 1 likes
  • 1694 Views
  • 3 replies
  • 1 likes

issue with local files

hi, i just added two local files from my pc to spotify and added them to a playlist. after that i synced my phone (htc one m8). on my pc the files work perfectly fine with spotify but on my phone the app keeps crashing or sometimes even going haywire...

  • Newbie
  • hi,   i just added two local files from my pc to spotify and added them to a playlist. after that i synced my phone (htc one m8). on my pc the files work perfectly fine with spotify but on...
  • dinomight
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

i use to love it now i dont

y does my spotify keep siping like a cd

  • Newbie
  • y does my spotify keep siping like a cd
  • dinomight
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashing after being closed and then re-opened

Hi! Recently I have had some issues with Spotify on my Android. After I exit the app and/or swipe it "away" from my recently used apps and later try to open it again it keeps crashing! Several messages appear with a text saying something like "Spotif...

  • Casual Listener
  • Hi!    Recently I have had some issues with Spotify on my Android. After I exit the app and/or swipe it "away" from my recently used apps and later try to open it again it keeps crashin...
  • argyre
  • Casual Listener
  • 549 Views
  • 2 replies
  • 1 likes
  • 549 Views
  • 2 replies
  • 1 likes

Suggested songs play on long playlists

Hi, I often get suggested songs playing while I listen to playlists that are long enough that they shouldn't have suggested songs (30 tracks, even 90+ tracks). Why is this? It is very irritating.

  • Casual Listener
  • Hi, I often get suggested songs playing while I listen to playlists that are long enough that they shouldn't have suggested songs (30 tracks, even 90+ tracks).  Why is this?  It is very irr...
  • Joe
  • Community Legend
  • 526 Views
  • 3 replies
  • 0 likes
  • 526 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Connect - stream to Mac mini from Android phone

Hi Any tips on how to use Spotify Connect on my android phone to play Spotify tunes on my Mac mini (which is plugged into an amp and used as stereo)? In the past I've used third party apps to remote control Spotify on the Mac. But now that that the S...

  • Regular
  • Hi   Any tips on how to use Spotify Connect on my android phone to play Spotify tunes on my Mac mini (which is plugged into an amp and used as stereo)?   In the past I've used third...
  • Joe
  • Community Legend
  • 3207 Views
  • 4 replies
  • 2 likes
  • 3207 Views
  • 4 replies
  • 2 likes

Sonos not recognizing my Spotify Premium Acct

I recently re-up graded to premium so I can use Spotify on my Sonos system but Sonos keeps telling me I have to upgrade. Ready to delete and write off this service out of sheer frustration. And, why didn't Spotify premium allow the full Playlist acce...

  • Newbie
  • I recently re-up graded to premium so I can use Spotify on my Sonos system but Sonos keeps telling me I have to upgrade. Ready to delete and write off this service out of sheer frustration. And, wh...
  • Joe
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Suggested songs completely irrelevant?

I have been suggested Lady Gaga five times today, some Chris Brown, basically every awful pop icon I can think of, in the middle of albums... albums artists such as the London Philharmonic Orchestra, Hans Zimmer and Darren Korb. This is past inconven...

  • Casual Listener
  • I have been suggested Lady Gaga five times today, some Chris Brown, basically every awful pop icon I can think of, in the middle of albums... albums artists such as the London Philharmonic Orchestra,...
  • dinomight
  • Spotify Star
  • 705 Views
  • 3 replies
  • 3 likes
  • 705 Views
  • 3 replies
  • 3 likes

my spotify downloads same songs on android daily

I use it every few days but for some reason my spotify downloads my songs every day!! Same ones over and over so it's using all my data and doesn't make sense I'm getting ready to cancel as saw older posts saying same thing and people were told it wa...

  • Regular
  • I use it every few days but for some reason my spotify downloads my songs every day!! Same ones over and over so it's using all my data and doesn't make sense I'm getting ready to cancel as saw older...
  • Peter__
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • downloads same music daily at huge data cost
  • 410 Views
  • 1 replies
  • 0 likes

how to move spotify to micro sd on tablet?

I want to move the Spotify app to my micro sd card in my Samsung tablet. Special app2sd apps won't work because they can't move the app. Any solutions anyone? Thanks!

  • Newbie
  • I want to move the Spotify app to my micro sd card in my Samsung tablet. Special app2sd apps won't work because they can't move the app. Any solutions anyone? Thanks!
  • Peter__
  • Community Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes