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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Spotify won't stay running when idle

On my Galaxy S4, Spotify doesn't resume playing music from my playlist (set to random playback) after it has been left idle for a while. Basically, the application is removed from the active memory and I have to re-launch the app, re-select the playl...

Regular

On my Galaxy S4, Spotify doesn't resume playing music from my playlist (set to random playback) after it has been left idle for a while. Basically, the application is removed from the active memory a...

jsb04070

Newbie

7833 Views

8 replies

3 likes

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Spotify does not sync offline tracks in CoolPad F1 phone with Custom ROM

Hello all, Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without internet connection and upon closing and reoppening the application ...

Casual Listener

Hello all,   Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without intern...

arpaktiko2

Casual Listener

683 Views

2 replies

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Solved!! Will Spotify still be there?

I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks

Casual Listener

I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks

user-removed

Not applicable

923 Views

5 replies

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Solved!! Mobile app won't upgrade my account to Unlimited on Android

I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I use my tablet or phone, I have to listen to commerc...

Newbie

I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I ...

Josh

Community Legend

818 Views

1 replies

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Solved!! Spotify on ios is different than on my android phone

When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a trial. On my android phone, I don't have premium a...

Newbie

When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a...

Peter__

Community Legend

13869 Views

2 replies

0 likes

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Problem with shuffle songs

I apologize in advanced if this ? has already been asked. I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature. I have well over 100 different artists but at the rate I am going,...

Newbie

I apologize in advanced if this ? has already been asked.    I am constantly adding music to my Galaxy s4. 1 problem I am expercing is the lack of variety when I use the shuffle feature...

Rodrigo

Community Legend

371 Views

1 replies

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Solved!! deleting my account

I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated

Newbie

I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated

Jordi

Community Legend

532 Views

1 replies

0 likes

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Spotify design.

Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of place on Android. Thanks!!

Visitor

Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of p...

Osyx

Roadie

2142 Views

4 replies

0 likes

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Solved!! Spotify does not find offline music after disconnecting / connecting the SD card

Description When I disconnect my SD card and connect it again Spotify cannot access downloaded songs. All playlists and the offline data are still on the SD card are still available but Spotify does not realize that these songs are downloaded. I need...

Casual Listener

Description When I disconnect my SD card and connect it again Spotify cannot access downloaded songs. All playlists and the offline data are still on the SD card are still available but Spotify doe...

Ja1207

Newbie

14600 Views

16 replies

2 likes

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Solved!! Spotify Wont Launch on my Nexus 7 (2013)

Description When I launch Spotify, I get the bar across the top and the menu icon (3 lines) on the left. (image) Spoify never passes this. Eventually I get the "Spotify isn't responding". I have uninstalled, reinstalled, rebooted, etc and nothing can...

Music Fan

Description When I launch Spotify, I get the bar across the top and the menu icon (3 lines) on the left. (image)  Spoify never passes this.  Eventually I get the "Spotify isn't responding...

champs777

Music Fan

2492 Views

9 replies

0 likes

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Nexus 10 playback stops at EXACTLY 12 seconds

I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it stops at 12 seconds exactly. The progress bar for the...

Newbie

I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it st...

393 Views

0 replies

0 likes

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Equalizer on HTC One M8

I recently read an article saying that Spotify finally put an equalizer setting in the iOS version of the app. It mentioned it was an exclusive update to iOS only to later correct itself saying, "The Android version has always had an equalizer". I'm ...

Casual Listener

I recently read an article saying that Spotify finally put an equalizer setting in the iOS version of the app. It mentioned it was an exclusive update to iOS only to later correct itself saying, "The...

pepepepe

Newbie

4004 Views

2 replies

0 likes

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Corrupted album

Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs. The whole album of Dragonland, Holy War, is corrupted, the songs are partially cut during playing. I tried o...

Newbie

Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs.   The whole album of Dragonland, Holy War, is co...

Peter__

Community Legend

401 Views

1 replies

0 likes

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Distortions during playback

Hello, I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole time. I did nothing with it but reducing the CPU's voltage (devic...

Regular

Hello,   I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole tim...

S3cret91

Regular

738 Views

4 replies

0 likes

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Spotify starts playing music randomly after shutdown and even after pausing

Hi! This is a problem that has occurred before that might've disappeared with some updates. But now it's back again and it's so annoying and embarrassing So, I listen to music on my way to work in my headphones - I get to work, unplug the headphones ...

Casual Listener

Hi!   This is a problem that has occurred before that might've disappeared with some updates. But now it's back again and it's so annoying and embarrassing 😞   So, I listen to mu...

Peter__

Community Legend

633 Views

1 replies

0 likes

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Switching from normal to high quality downloads

I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything manually again or will Spotify do it automatically?

Regular

I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything m...

SuperWisdom

Community Legend

2216 Views

5 replies

0 likes

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Bug -- song playing bar disappears on Android

You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.

Roadie

You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.

DoinK

Casual Listener

383 Views

1 replies

0 likes

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Using mobile data even when device mobile data off when streaming via bluetooth

I cannot describe how pissed I am. So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages saying I was approaching my limits, at a crazy speed. I stopped us...

Casual Listener

I cannot describe how pissed I am.   So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages ...

Peter__

Community Legend

1189 Views

5 replies

0 likes

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Spotify 1.2.0.534 on Android 2.3.7 - broken images, playlists etc after update

Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I've no more playlists, cover images etc. The only w...

Newbie

Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I...

1166 Views

0 replies

0 likes

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Unable to Connect Mobile and Computer

The guide on how to connect devices to one another say that they must be on the same connection, my computer and my andriod smartphone are both using the same internet connection, but my phone is using WiFi, whereas my computer is using DSL. When I t...

Newbie

The guide on how to connect devices to one another say that they must be on the same connection, my computer and my andriod smartphone are both using the same internet connection, but my phone is usi...

Daniel

Community Legend

555 Views

1 replies

0 likes

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