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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393631 Views

546 replies

35 likes

Account
Free
  • 393631 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8336 Views

0 replies

7 likes

  • 8336 Views
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  • 7 likes

facebook you little demon

My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password to my old account. Second problem is that i cant p...

Newbie

My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password...

user-removed

Not applicable

429 Views

2 replies

0 likes

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  • 2 replies
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Local Files do not show in my Samsung S5

Hey!I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorites and other playlists... please someone?

Newbie

Hey! I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorit...

Rodrigo

Community Legend

716 Views

2 replies

0 likes

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  • 2 replies
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Spotify Connection

I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button it doen't give me any options please help me.

Regular

I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button...

Daniel

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Solved!! LG G2 w/ KitKat - No playlists appear or load...

Good evening all, I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in the mobile app. Even having the link shared to me doesn't load anyt...

Visitor

Good evening all,   I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in t...

user-removed

Not applicable

939 Views

4 replies

0 likes

  • 939 Views
  • 4 replies
  • 0 likes

adding/removing albums.

I can't add or remove albums from my music in the android app. save button goes green but doesn't actually save.

Casual Listener

I can't add or remove albums from my music in the android app. save button goes green but doesn't actually save.

Daniel

Community Legend

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

The radio option has disappeared

Hello everyone,I'm using the free version of Spotify. Suddenly the radio option has disappeared from the side menu in my app.I'm currently using Samsung Galaxy s3 version 4.3 and the app's version is 1.4.0.631 How can I fix that? I've tried to instal...

Casual Listener

Hello everyone, I'm using the free version of Spotify.  Suddenly the radio option has disappeared from the side menu in my app. I'm currently using Samsung Galaxy s3 version 4.3 and the app's...

Daniel

Community Legend

644 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Umusic add

I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?

Newbie

I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?

kbrooksc

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
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Tablet version won't let me choose the songs

Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just fine. I tried uninstalling and installing again bu...

Visitor

Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just...

user-removed

Not applicable

1083 Views

4 replies

1 likes

  • 1083 Views
  • 4 replies
  • 1 likes

Spotify now thinks I am in the US, and won't let me change my country...

OKSo I tried to log in to Spotify, but each time it would log in for a split second, tell me I was offline (I wasn't), and then log back out. After reading a post on troubleshooting, I cleared the cache and data for the app. I then tried to log in ag...

Casual Listener

OK So I tried to log in to Spotify, but each time it would log in for a split second, tell me I was offline (I wasn't), and then log back out. After reading a post on troubleshooting, I cleared th...

Daniel

Community Legend

1251 Views

3 replies

0 likes

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  • 3 replies
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Local Files wont download to APP

I am unable to download local files to the playlists on my app on my Andriod phone. The tracks just say "Track not available" both in offline and online mode. My device will not show up on the spotify on my desktop even though we are connected to the...

Casual Listener

I am unable to download local files to the playlists on my app on my Andriod phone.  The tracks just say "Track not available" both in offline and online mode.  My device will not show up o...

robinelinor

Casual Listener

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
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Everytime... Won't fit.

I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song won't fit...

Newbie

I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song w...

user-removed

Not applicable

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Solved!! So where's the magic

The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your presented with a context menu... Am I missing something h...

Gig Goer

The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your pres...

user-removed

Not applicable

748 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

How to store offline music on the external SD card on Samsung S4

Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old posts that were dated in 2012 and I'm not sure they are up to date. They are also vague. Please help.

Casual Listener

Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old  posts that were dated in 2012 and I'm not sure they are up to date. They are also vagu...

ronny87x

Newbie

1587 Views

2 replies

0 likes

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Multiple Bugs

Xperia Z1, all software (Android and Spotify) at latest version. Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one in the list. Later, it'll just turn up again. No idea what changes i...

Newbie

Xperia Z1, all software (Android and Spotify) at latest version.   Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one i...

ahvenan

Music Fan

485 Views

1 replies

1 likes

  • 485 Views
  • 1 replies
  • 1 likes

Unable to browse playlists

So everything was working just fine ever since I became a premium user (a few months now). Well I was trying to download 3 playlists so I could listen offline. Got the error that said not enough space, came on here, and figured it was trying to insta...

Casual Listener

So everything was working just fine ever since I became a premium user (a few months now).  Well I was trying to download 3 playlists so I could listen offline.  Got the error that said not...

Daniel

Community Legend

420 Views

1 replies

1 likes

  • 420 Views
  • 1 replies
  • 1 likes

Gives me premium, starts downloading then puts me back on free then repeats?

I would love to know why I pay for a premium membership and I get that premium membership for about an hour when it decides that I dont have a premium anymore, I have a free membership and quits downloading my music. Then it decides that I actually d...

Newbie

I would love to know why I pay for a premium membership and I get that premium membership for about an hour when it decides that I dont have a premium anymore, I have a free membership and quits down...

Daniel

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Playlists deleted randomly

I have used Spoifty for over a year now with many different phones (all Androids). It was working fine today until I made a new playlist on my computer and it didn't show up on my phone. I tried making it available in offline mode, tried force stoppi...

Newbie

I have used Spoifty for over a year now with many different phones (all Androids). It was working fine today until I made a new playlist on my computer and it didn't show up on my phone. I tried maki...

Daniel

Community Legend

1432 Views

2 replies

1 likes

  • 1432 Views
  • 2 replies
  • 1 likes

Solved!! Spotify crashes when I change a song

Hi! I'm a premium user of spotify and I'm having some troubles. When I play a song it stars normally, but when I change it the whole system crashes and I have to restart my phone. I deleted data and cache, also reinstalled the appAny help? Thank you

Regular

Hi! I'm a premium user of spotify and I'm having some troubles. When I play a song it stars normally, but when I change it the whole system crashes and I have to restart my phone. I deleted data an...

Zeno_NZ

Casual Listener

7250 Views

14 replies

0 likes

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  • 14 replies
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Kindle fire Hdx Problems with Spotify

Got a Ue Mini boom speaker by logitech and Spotify skips and I lose out on a sec or so of the song and then it comes back any suggestions or should I return the Bluetooh speaker? Any suggestions or great bluetooh speaker you recommend let me know Tha...

Regular

Got a Ue Mini boom speaker by logitech and Spotify skips and I lose out on a sec or so of the song and then it comes back any suggestions or should I return the Bluetooh speaker? Any suggestions ...

Alan8

Regular

582 Views

2 replies

0 likes

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  • 2 replies
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Queue Bug

Last night I was hanging outside listening to an album and decided to queue up the next album. Worked fine. That album was coming to an end so I queued up another album. Well the album I was currently listening to ended up being queued a dozen times....

Roadie

Last night I was hanging outside listening to an album and decided to queue up the next album. Worked fine. That album was coming to an end so I queued up another album. Well the album I was currentl...

Daniel

Community Legend

924 Views

3 replies

1 likes

  • 924 Views
  • 3 replies
  • 1 likes