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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

The white screen

Understanding there are numerous posts about the white screen problem with spotify, I just figured I'd throw some possible light on the subject for both user and creator. I've been having the same problem and have run some tests. Spotify runs perfect...

  • Casual Listener
  • Understanding there are numerous posts about the white screen problem with spotify, I just figured I'd throw some possible light on the subject for both user and creator.  I've been having the s...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

White screen on Android

Samsung S3 GWas running fine but now getting the white screen of death. Reinstalled, reboot, etc = no change. Started about a week ago. Help! Spot still runs ok on laptop during this. Need tunes bad.....rich

  • Newbie
  • Samsung S3 G Was running fine but now getting the white screen of death. Reinstalled, reboot, etc = no change. Started about a week ago. Help! Spot still runs ok on laptop during this. Need tunes ba...
  • Jimmyspotify
  • Regular
  • 2745 Views
  • 14 replies
  • 1 likes
  • 2745 Views
  • 14 replies
  • 1 likes

Solved!! galaxy s2 downloaded playlist that was working fine now won't play offline

hi there ive got a playlist that ive had downloaded for offline use on my galaxy s2 and has been working fine. suddenly it no longer plays offline, i set to offline mode and goto the playlist, which still shows is downloaded, but then when i open it ...

  • Casual Listener
  • hi there   ive got a playlist that ive had downloaded for offline use on my galaxy s2 and has been working fine. suddenly it no longer plays offline, i set to offline mode and goto the playl...
  • vaineh
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Spotify App will not even open anymore on my HTC EVO .

.. I am a premium member and can not even get help through Spotify when I told Spotify on the phone that I was havign a problem the CS Tech simply told me that I had no tasked the right way. I HAVE A SMART PHONE ...I PAY FOR PREMIUM ACCOUNT JUST TO L...

  • Newbie
  • .. I am a premium member and can not even get help through Spotify   when I told Spotify on the phone that I was havign a problem the CS Tech simply told me that I had no tasked the right wa...
  • Peter__
  • Community Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Radio feature won't change genres

OK, I've read several post on shuffling your playlist and such but haven't come across this specfic issue.I have 700 songs in my Starred folder and when I chose the Radio feature, especially when listening on my Samsung Note it tends to stay stuck on...

  • Music Fan
  • OK, I've read several post on shuffling your playlist and such but haven't come across this specfic issue. I have 700 songs in my Starred folder and when I chose the Radio feature, especially when l...
  • Peter__
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Seriously flawed offline data management

Hi, it seems to me that the Spotify app has serious problems in handling downloaded data when we delete some offline playlists. More precisely: 1) it seems to me that downloaded data is placed in the cache and the space occupied by an offline playlis...

  • Music Fan
  • Hi,   it seems to me that the Spotify app has serious problems in handling downloaded data when we delete some offline playlists. More precisely:   1) it seems to me that downloaded...
  • tompabes
  • Music Fan
  • 989 Views
  • 2 replies
  • 0 likes
  • 989 Views
  • 2 replies
  • 0 likes

Followers on desktop mistmatch with Android friends

First off, theres a mismatch with the name alone. On desktop version theyre called followers, on android theyre called friends. Secondly, my friends list on android is completely off compared to my followers list on desktop. Ive added and removed ple...

  • Casual Listener
  • First off, theres a mismatch with the name alone. On desktop version theyre called followers, on android theyre called friends.   Secondly, my friends list on android is completely off compa...
  • Joe
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Cant Sync My Local Files on Android

When I go to sync playlists to my Galaxy S3 on my computer, the little checkbox unchecks a half second after i click it, and my phone says "must be a premium subscriber to download music." This happens to local files in playlists too.

  • Casual Listener
  • When I  go to sync playlists to my Galaxy S3 on my computer, the little checkbox unchecks a half second after i click it, and my phone says "must be a premium subscriber to download music." This...
  • Joe
  • Community Legend
  • 414 Views
  • 5 replies
  • 0 likes
  • 414 Views
  • 5 replies
  • 0 likes

local files will not sync to spotify mobile

Spotify local files are not available on my android mobile

  • Newbie
  • Spotify local files are not available on my android mobile
  • Joe
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

My spotify stopped working since the new update :(?

So, a couple of days ago there was a new update for spotify on my phone (samsung galaxy y pro), when i updated spotify it stopped working like i could no longer click the spotify button since my phone screen would just turn black for no reason ive ha...

  • Regular
  • So, a couple of days ago there was a new update for spotify on my phone (samsung galaxy y pro), when i updated spotify it stopped working like i could no longer click the spotify button since my phon...
  • Joe
  • Community Legend
  • 1381 Views
  • 33 replies
  • 0 likes
  • 1381 Views
  • 33 replies
  • 0 likes

Android White Screen

Hi Marco here,can anyone help me out what happen to the android app on my galaxy downloads fine then it just goes white, [EDIT- Moved to Android section and changed subject]

  • Casual Listener
  • Hi Marco here,can anyone help me out what happen to the android app on my galaxy downloads fine then it just goes white,   [EDIT- Moved to Android section and changed subject]
  • jonarvid
  • Casual Listener
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android 0.6.0.17

What's new in this version: New: Now you can filter and sort your playlists and tracks. Fixed: When returning to your playlist view, you’ll always go back to the same position. Fixed: No more crashing when faced with special character$ in usernames. ...

  • Spotify Legend
  • What's new in this version:   New: Now you can filter and sort your playlists and tracks. Fixed: When returning to your playlist view, you’ll always go back to the same position.  F...
  • Goodman
  • Spotify Legend
  • 3328 Views
  • 32 replies
  • 3 likes
  • 3328 Views
  • 32 replies
  • 3 likes

Certain songs do not show up on mobile

Hey guys, I've tried looking for a solution online but I can't seem to find any. I'll try to explain my situation as best as I can so hopefully one of you can help me out. Okay, so I am premium member and I have a playlist enabled for offline. There'...

  • Newbie
  • Hey guys, I've tried looking for a solution online but I can't seem to find any. I'll try to explain my situation as best as I can so hopefully one of you can help me out. Okay, so I am premium membe...
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
  • 0 replies
  • 0 likes

playlist sync bug ?

Don't know how to explain this but my playlists does not sync anymore, just for fun i tested to add 2000 songs with the desktop client i can see them in the desktop client but my android app still shows the old playlists.New playlist can be found but...

  • Casual Listener
  • Don't know how to explain this but my playlists does not sync anymore, just for fun i tested to add 2000 songs with the desktop client i can see them in the desktop client but my android app still sh...
  • Joe
  • Community Legend
  • 340 Views
  • 4 replies
  • 0 likes
  • 340 Views
  • 4 replies
  • 0 likes

Playlists won't download

Not sure why! I have a Samsung Galaxy Note 2 with 8 GB of available space, I also have 7 GB of space on my external Micro SD card and playlists won't download! It seems to be stuck on 'Downloading 0%' while I'm connected to wifi and using 4G. Any hel...

  • Gig Goer
  • Not sure why! I have a Samsung Galaxy Note 2 with 8 GB of available space, I also have 7 GB of space on my external Micro SD card and playlists won't download!   It seems to be stuck on 'Downl...
  • Joe
  • Community Legend
  • 601 Views
  • 2 replies
  • 0 likes
  • 601 Views
  • 2 replies
  • 0 likes

Are downloaded playlists stored as Apps or Audio in Storage?

I am getting the new S4 (probably) and am worried about the internal storage capacity so I have a quick question: When you download a playlist and check storage which catagory are the downloaded files stored? I had like 350 songs downloaded, checked ...

  • Music Fan
  • I am getting the new S4 (probably) and am worried about the internal storage capacity so I have a quick question: When you download a playlist and check storage which catagory are the downloaded file...
  • treap
  • Roadie
  • 746 Views
  • 5 replies
  • 0 likes
  • 746 Views
  • 5 replies
  • 0 likes

Rubbish Application

I am premium customer, i-e you charge 9.99 per month for me to use your service. I would think you would be under some sort of SLA for this service? I primarily subscribed to Premium because I want to use it when I am out and about. Your application ...

  • Newbie
  • I am premium customer, i-e you charge 9.99 per month for me to use your service. I would think you would be under some sort of SLA for this service? I primarily subscribed to Premium because I want...
  • scoobyclub
  • Music Fan
  • 656 Views
  • 2 replies
  • 0 likes
  • 656 Views
  • 2 replies
  • 0 likes

Solved!! Search failed

I can't search music neither on my iPhone nor my computer.When i try to search on my iPhone it simply says: This search failed, please try again later.What to do?

  • Casual Listener
  • I can't search music neither on my iPhone nor my computer. When i try to search on my iPhone it simply says: This search failed, please try again later. What to do?
  • Hallis
  • Casual Listener
  • 1287 Views
  • 2 replies
  • 0 likes
  • 1287 Views
  • 2 replies
  • 0 likes

Possible solution to Desktop not syncing Local Files to Android Device

Peter suggested to change the SSID on your router and to turn off 802.11n mode (so it's only B and/or G). I just did this after trying everything else I could think of (and what other people suggested) and it worked flawlessly! MacBook Pro running 10...

  • Casual Listener
  • Peter suggested to change the SSID on your router and to turn off 802.11n mode (so it's only B and/or G).  I just did this after trying everything else I could think of (and what other peop...
  • jmaneto
  • Regular
  • 637 Views
  • 5 replies
  • 0 likes
  • 637 Views
  • 5 replies
  • 0 likes

Can't search for music

On my Samsung Galaxy SII (any possible software up to date) I can't no longer use the search function. I tried the following three search terms: Halestorm The Rockford Heroes Iron Maiden And Spotify just says: "No search results. Please try another s...

  • Casual Listener
  • On my Samsung Galaxy SII (any possible software up to date) I can't no longer use the search function. I tried the following three search terms:   Halestorm The Rockford Heroes Iron Maid...
  • kriko
  • Casual Listener
  • 455 Views
  • 2 replies
  • 2 likes
  • 455 Views
  • 2 replies
  • 2 likes