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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6078 Views

0 replies

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Release Notes - Spotify for Android (0.6.0.20)

What's new in this version: Fixed: Some users were getting stuck on a white screen at startup. Fixed: Some users were unable to start the app. Note: If you're having trouble with an update, please always make sure to go through the [Android] Troubles...

Spotify Legend

What's new in this version:   Fixed: Some users were getting stuck on a white screen at startup. Fixed: Some users were unable to start the app.   Note: If you're having troub...

Goodman

Spotify Legend

1935 Views

11 replies

1 likes

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Android White Screen

Hi Marco here,can anyone help me out what happen to the android app on my galaxy downloads fine then it just goes white, [EDIT- Moved to Android section and changed subject]

Casual Listener

Hi Marco here,can anyone help me out what happen to the android app on my galaxy downloads fine then it just goes white,   [EDIT- Moved to Android section and changed subject]

jonarvid

Casual Listener

601 Views

2 replies

0 likes

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Certain songs do not show up on mobile

Hey guys, I've tried looking for a solution online but I can't seem to find any. I'll try to explain my situation as best as I can so hopefully one of you can help me out. Okay, so I am premium member and I have a playlist enabled for offline. There'...

Newbie

Hey guys, I've tried looking for a solution online but I can't seem to find any. I'll try to explain my situation as best as I can so hopefully one of you can help me out. Okay, so I am premium membe...

615 Views

0 replies

0 likes

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Solved!! Serious problem with volume - ear damage alert!!!

I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear damage is very possible. Any ideas om what could cause...

Music Fan

I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear ...

Lmbux

Newbie

11360 Views

38 replies

2 likes

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Starred playlist gone in offline mode

First some info: Samsung Galaxy S2 (Model GT-I9100) Android Version: 4.2.1 Spotify Version: 0.6.0.17 The issue: When I enable offline mode, all my songs in my starred list (which is downloaded) does not show up. If I disabe offline mode and start pla...

Regular

First some info: Samsung Galaxy S2 (Model GT-I9100) Android Version: 4.2.1 Spotify Version: 0.6.0.17   The issue: When I enable offline mode, all my songs in my starred list (which i...

Jogex

Regular

849 Views

2 replies

0 likes

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playlist sync bug ?

Don't know how to explain this but my playlists does not sync anymore, just for fun i tested to add 2000 songs with the desktop client i can see them in the desktop client but my android app still shows the old playlists.New playlist can be found but...

Casual Listener

Don't know how to explain this but my playlists does not sync anymore, just for fun i tested to add 2000 songs with the desktop client i can see them in the desktop client but my android app still sh...

Joe

Community Legend

484 Views

4 replies

0 likes

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Streaming spotify to bluetooth speaker

Can you stream spotify from android device to a bluetooth speaker? If so, what's the audio quality and is it bug-free? I'm thinking of buying a samsung da-e670 to be able to stream from both iphone and android. Anyone tried it?

Newbie

Can you stream spotify from android device to a bluetooth speaker? If so, what's the audio quality and is it bug-free? I'm thinking of buying a samsung da-e670 to be able to stream from both iphon...

user-removed

Not applicable

10375 Views

2 replies

0 likes

bluetooth stream android da-e670
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Audio Effects on Samsung Galaxy S4

Hi there - hoping someone can help. I am using Spotify on my Galaxy S4 and have switched on the Audio Effects which makes a massive different to the sound. It seems that when I open some other apps, including just switching to a web browser and also ...

Visitor

Hi there - hoping someone can help.   I am using Spotify on my Galaxy S4 and have switched on the Audio Effects which makes a massive different to the sound.   It seems that when I ...

Stemag64

Music Fan

13643 Views

36 replies

0 likes

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Starred playlist empty on android app

Since last update my starred playlist is empty on android app ?? Other playlists are OK.

Visitor

Since last update my starred playlist is empty on android app ?? Other playlists are OK.

Joe

Community Legend

2896 Views

15 replies

0 likes

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Playlists won't download

Not sure why! I have a Samsung Galaxy Note 2 with 8 GB of available space, I also have 7 GB of space on my external Micro SD card and playlists won't download! It seems to be stuck on 'Downloading 0%' while I'm connected to wifi and using 4G. Any hel...

Gig Goer

Not sure why! I have a Samsung Galaxy Note 2 with 8 GB of available space, I also have 7 GB of space on my external Micro SD card and playlists won't download!   It seems to be stuck on 'Downl...

Joe

Community Legend

743 Views

2 replies

0 likes

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Are downloaded playlists stored as Apps or Audio in Storage?

I am getting the new S4 (probably) and am worried about the internal storage capacity so I have a quick question: When you download a playlist and check storage which catagory are the downloaded files stored? I had like 350 songs downloaded, checked ...

Music Fan

I am getting the new S4 (probably) and am worried about the internal storage capacity so I have a quick question: When you download a playlist and check storage which catagory are the downloaded file...

treap

Roadie

1031 Views

5 replies

0 likes

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Where are downloaded filed stored on Galaxy S3?

I just started using Spotify premium and feel like a kid in a candy store. I downloaded 14 songs last night, and would like to find them on my phone. Does anyone know how I can find them on my Samsung Galaxy S3? Thanks. Petrocelli

Music Fan

I just started using Spotify premium and feel like a kid in a candy store.   I downloaded 14 songs last night, and would like to find them on my phone.  Does anyone know how I can find ...

Joe

Community Legend

19097 Views

7 replies

0 likes

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Solved!! Search failed

I can't search music neither on my iPhone nor my computer.When i try to search on my iPhone it simply says: This search failed, please try again later.What to do?

Casual Listener

I can't search music neither on my iPhone nor my computer. When i try to search on my iPhone it simply says: This search failed, please try again later. What to do?

Hallis

Casual Listener

1482 Views

2 replies

0 likes

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Can't search for music

On my Samsung Galaxy SII (any possible software up to date) I can't no longer use the search function. I tried the following three search terms: Halestorm The Rockford Heroes Iron Maiden And Spotify just says: "No search results. Please try another s...

Casual Listener

On my Samsung Galaxy SII (any possible software up to date) I can't no longer use the search function. I tried the following three search terms:   Halestorm The Rockford Heroes Iron Maid...

kriko

Casual Listener

571 Views

2 replies

2 likes

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Solved!! Can't enter last.fm credentials

Hi, I'm using the Spotify app (version 0.6.0.17) on a Nexus 7 and it won't let me enter my last.fm credentials. Nothing shows up when I try to type in the fields - when I select a field the keyboard pops up with a "done" button but then a second late...

Newbie

Hi,   I'm using the Spotify app (version 0.6.0.17) on a Nexus 7 and it won't let me enter my last.fm credentials. Nothing shows up when I try to type in the fields - when I select a field th...

Joe

Community Legend

3327 Views

15 replies

1 likes

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Can't use downloaded playlist in offline mode, no songs displayed on the playlist

Hi, I have LG Optimus L9 with android 4.1.2 I have downloaded a playlist (slightly over 500 tracks) and when I am in offline mode and open the playlist there are no songs there. I have to go to online mode and open the playlist again for tracks to re...

Regular

Hi,   I have LG Optimus L9 with android 4.1.2   I have downloaded a playlist (slightly over 500 tracks) and when I am in offline mode and open the playlist there are no songs there....

CyclopsPL

Regular

741 Views

4 replies

1 likes

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Solved!! HTC One

Good Morning, Just a quick questions, are you able to get Spotify on the brand new HTC One? I am thinking about upgrading my phone and would hate to be with Spotify. Cheers!

Gig Goer

Good Morning,   Just a quick questions, are you able to get Spotify on the brand new HTC One?   I am thinking about upgrading my phone and would hate to be with Spotify.   Cheers!

Hinal1977

Casual Listener

8963 Views

22 replies

0 likes

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Impossible de synchroniser les playlists. Nouvelle tentative e cours...

Bonjour ! Sur mon PC, j'ai des playlist avec environ 1200 musiques. Mais lorsque je les synchronises sur mon Galaxy S4, toutes les musiques ne sont pas synchronié (online ou offline). Sur mon PC, voici le nombre de musiques que j'ai dans mes playlist...

Casual Listener

Bonjour !   Sur mon PC, j'ai des playlist avec environ 1200 musiques.   Mais lorsque je les synchronises sur mon Galaxy S4, toutes les musiques ne sont pas synchronié (online ou off...

Dylaan128

Casual Listener

612 Views

2 replies

0 likes

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Blank Screen Galaxy S4 - ATT

Hi Just got the new galaxy S4 - everytime I login I see my lists for less than a bit of a second - then the screen is blank and the app is unresponsive - I followed the troubleshooting instuctions available on the site - still with the same issue Wha...

Music Fan

Hi Just got the new galaxy S4 - everytime I login I see my lists for less than a bit of a second - then the screen is blank and the app is unresponsive - I followed the troubleshooting instuctions av...

weelox

Casual Listener

3316 Views

9 replies

0 likes

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Not downloading all songs in a playlist

I am new to Spotify so this may be something very obvious, on my HTC One app I have told it to download a playlist and it only seems to download half the songs, the other half 'aren't available', does it only download songs that spotify has in it's l...

Casual Listener

I am new to Spotify so this may be something very obvious, on my HTC One app I have told it to download a playlist and it only seems to download half the songs, the other half 'aren't available'...

Joe

Community Legend

4094 Views

7 replies

0 likes

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