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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5315 Views

0 replies

6 likes

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spotify taking up memory on my phones storage card

I dwonloaded spotify, the main app was ok about 15mb, but then I noticed spotify was using 9mb on my storage and then when I added tracks to a playlist via my desktop computer , the amount of storage spotify was using on my phone went up, is this rig...

Roadie

I dwonloaded spotify, the main app was ok about 15mb, but then I noticed spotify was using 9mb on my storage and then when I added tracks to a playlist via my desktop computer , the amount of storage...

Joe

Community Legend

1752 Views

3 replies

0 likes

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  • 3 replies
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Spotify has made playing music almost impossible - so why pay for it?

So I got a 3 month premium trial from Virgin Media. Happy days. I downloaded the app, logged in, did a search for a track, selected it and... where's the "Play" button? Okay, so maybe its a bug in the app. So I loaded the browser version, logged in, ...

Newbie

So I  got a 3 month premium trial from Virgin Media. Happy days. I downloaded the app, logged in, did a search for a track, selected it and... where's the "Play" button?   Okay, so mayb...

Joe

Community Legend

338 Views

1 replies

0 likes

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  • 1 replies
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Low, painful stuttering tone in bewteen songs

Hi there, Lately as I play music while sweeping away at my custodial job I have been encountering a problem when loading songs. I am experience a low, stuttering noise that is painful to the ear. So painful, in fact, that I have ripped my headphones ...

Visitor

Hi there, Lately as I play music while sweeping away at my custodial job I have been encountering a problem when loading songs. I am experience a low, stuttering noise that is painful to the ear....

user-removed

Not applicable

409 Views

2 replies

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Errore clamoroso

carissimi, l'errore clamoroso del vostro staff riguarda l'artista Will Johnson. Quello che voi riportate come componente del supergruppo Jay Farrar .... etc. con il cd New Multitudes non lo è assolutamente. Il Will Johnson di New Multitudes è il lead...

Newbie

carissimi, l'errore clamoroso del vostro staff riguarda l'artista Will Johnson. Quello che voi riportate come componente del supergruppo Jay Farrar .... etc. con il cd New Multitudes non lo è assolut...

Adam

Roadie

345 Views

1 replies

0 likes

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Installation problem

Hi, I am trying to help my retired neighbour with his phone. Due to service the phone is missing some of the apps he used to have and he does at the moment not have his account-info for google, i.e. no access to google market. I thought that it was p...

Newbie

Hi,   I am trying to help my retired neighbour with his phone. Due to service the phone is missing some of the apps he used to have and he does at the moment not have his account-info for go...

Liam

Community Legend

673 Views

4 replies

0 likes

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Wont download

I recently recieved my replacement phone from T Mobile. HTC One S. Im guessing the play store is down, I cant get into it to download Spotify. When I google it, it just says its alrady installed. Help!!

Newbie

I recently recieved my replacement phone from T Mobile. HTC One S. Im guessing the play store is down, I cant get into it to download Spotify. When I google it, it just says its alrady installed. Hel...

Joe

Community Legend

457 Views

2 replies

0 likes

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access to offline playlists

If I download playlists for offline access from one account to my Android device are they then available if I'm logged in on a different Spotify account on the same device?

Casual Listener

If I download playlists for offline access from one account to my Android device are they then available if I'm logged in on a different Spotify account on the same device?

Joe

Community Legend

691 Views

5 replies

0 likes

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Solved!! Can't enter last.fm credentials

Hi, I'm using the Spotify app (version 0.6.0.17) on a Nexus 7 and it won't let me enter my last.fm credentials. Nothing shows up when I try to type in the fields - when I select a field the keyboard pops up with a "done" button but then a second late...

Newbie

Hi,   I'm using the Spotify app (version 0.6.0.17) on a Nexus 7 and it won't let me enter my last.fm credentials. Nothing shows up when I try to type in the fields - when I select a field th...

Joe

Community Legend

3269 Views

15 replies

1 likes

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Solved!! All music clips like a vinyl record would jump making Spotify unusable..

Description When playing any music via Spotify whether I'm online or offline the tracks skip/jump as though I am listening to a vinyl record that is scratched What are the steps you took to get to the error/issue? Has been happening for the last few ...

Music Fan

  Description When playing any music via Spotify whether I'm online or offline the tracks skip/jump as though I am listening to a vinyl record that is scratched   What are the steps...

Joe

Community Legend

1596 Views

15 replies

0 likes

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Solved!! Alternative App Store

Is the Spotify Android App available from an app store other than Google Play? I live in China and have a Galaxy S3, which blocks Google Play even with a vpn. I am able to download apps from my US Amazon Android App Store account, but I do not see th...

Casual Listener

Is the Spotify Android App available from an app store other than Google Play?  I live in China and have a Galaxy S3, which blocks Google Play even with a vpn.  I am able to download apps f...

GordonH

Newbie

7132 Views

4 replies

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organize your offline playlists

Hi I want to write an android app which has access to your downloaded playlists and organize the songs in these playlists by album or artist. Is there already something like that or if I'm successful is it legal to upload it to the play store? I don'...

Casual Listener

Hi I want to write an android app which has access to your downloaded playlists and organize the songs in these playlists by album or artist. Is there already something like that or if I'm successful...

Peter__

Community Legend

829 Views

3 replies

0 likes

Android App
copyright
organization
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Grey Playlists Offline?

Hi, When i go offline on the spotify android app why do the folders in the playlists go to a light grey colour as if they have been disabled even though all the albums in the playlists have been downloaded. Also even though the list looks grey and 't...

Casual Listener

Hi,   When i go offline on the spotify android app why do the folders in the playlists go to a light grey colour as if they have been disabled even though all the albums in the playlists hav...

Joe

Community Legend

629 Views

2 replies

0 likes

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Playlist Synchronisation

Hello, I have the problem that my Spotify playlist are not synchronising on my andriod app. I tried to log out and log out many times, but it's not downloading all songs of the playlists. Any ideas?

Newbie

Hello,   I have the problem that my Spotify playlist are not synchronising on my andriod app. I tried to log out and log out many times, but it's not downloading all songs of the playlist...

Joe

Community Legend

523 Views

1 replies

0 likes

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Spotify stops music when I add the current song to a playlist

HiI have a problem with Spotify app for Android. If I try to add the song that is being played to another playlist then Spotify stops the music. But it's not a simple pause, it's like a crash, because the buttons doesn't work properly at this moment ...

Gig Goer

Hi I have a problem with Spotify app for Android. If I try to add the song that is being played to another playlist then Spotify stops the music. But it's not a simple pause, it's like a crash, b...

Joe

Community Legend

778 Views

2 replies

0 likes

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New Browse Option

I have not received the new Browse option and just wondering how many people have? i have not received it on the web player or my android player. I have two devices and neither one has received it. Any way to manually update this? I have been waiting...

Casual Listener

I have not received the new Browse option and just wondering how many people have?  i have not received it on the web player or my android player.  I have two devices and neither one has re...

Taylor

Community Legend

652 Views

1 replies

1 likes

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No spotifyapp abroad?

Hi all, I just recently moved to India and before coming here i bought Spotify premium so I could listen to music. Although I didnt think of downloading the app to my phone while I was back home, and now when I am here, I just cant find the spotify a...

Casual Listener

Hi all, I just recently moved to India and before coming here i bought Spotify premium so I could listen to music. Although I didnt think of downloading the app to my phone while I was back home, and...

Joe

Community Legend

608 Views

3 replies

0 likes

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Part of offline playlist turn to gray

Hi, Hope this point was not previously repsond before. I've cherched but find nothing accurrate. Here is my configuration : - Spotify premium. - My music is on a Sharecenter NAS. - I managed playlist from my PC, link to the NAS by network cable. - I ...

Casual Listener

Hi,    Hope this point was not previously repsond before. I've cherched but find nothing accurrate.   Here is my configuration : - Spotify premium. - My music is on a Share...

ypoisson

Casual Listener

513 Views

2 replies

0 likes

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Starred playlist empty on android app

Since last update my starred playlist is empty on android app ?? Other playlists are OK.

Visitor

Since last update my starred playlist is empty on android app ?? Other playlists are OK.

Joe

Community Legend

2844 Views

15 replies

0 likes

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Spotify goes online on its own

Even though I constantly put spotify on offline mode (for etc while I work, or go to sleep), it is on online mode the next time I put the app on again. It is eating up all my internet data every month! And that is such a bother. Anybody with the same...

Casual Listener

Even though I constantly put spotify on offline mode (for etc while I work, or go to sleep), it is on online mode the next time I put the app on again. It is eating up all my internet data every mont...

Joe

Community Legend

663 Views

3 replies

0 likes

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Does spotify work on Samsung Galaxy Pocket?

I'm considering on buying Galaxy Pocket, but will Spotify work on it?

Newbie

I'm considering on buying Galaxy Pocket, but will Spotify work on it?

Mjolnir

Casual Listener

2304 Views

4 replies

0 likes

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