Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48259 Views
  • 66 replies
  • 25 likes
  • 48259 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880532 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880532 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26957 Views
  • 4 replies
  • 0 likes
  • 26957 Views
  • 4 replies
  • 0 likes

Solved!! Samsung Galaxy S3

Hi someone please help me because I am tearing my hair out and I am paying a tenner a month as well as having a 64gb memory card. All I want to do is to synch my files onto my memory card and I have read around on the forums but I do not get the SD c...

  • Newbie
  • Hi someone please help me because I am tearing my hair out and I am paying a tenner a month as well as having a 64gb memory card.   All I want to do is to synch my files onto my memory card ...
  • Peter__
  • Community Legend
  • 24913 Views
  • 21 replies
  • 1 likes
  • 24913 Views
  • 21 replies
  • 1 likes

Can't download music

Hi, I can't download music to my phone nor my computer (winsows) for some reason. I got a premium account, I've re-installed it and it's always worked before. I can click download on some of the songs in my download folder but nothing else, ie I can'...

  • Casual Listener
  • Hi, I can't download music to my phone nor my computer (winsows) for some reason. I got a premium account, I've re-installed it and it's always worked before. I can click download on some of the so...
  • Joe
  • Community Legend
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

Store downloaded songs on SD galaxy s3 Spotifyversion: 0.5.9.29

Hi! I'm wondering if anyone else is having problem in the latest release of Spotify on Android?I almost recently acquired the Samsung Galaxy S3, and I can't download the songs to the SD card.This bothers me A LOT, as I can only store approximately 60...

  • Casual Listener
  • Hi!   I'm wondering if anyone else is having problem in the latest release of Spotify on Android? I almost recently acquired the Samsung Galaxy S3, and I can't download the songs to the SD ca...
  • CYBERHIPPIECHIC
  • Casual Listener
  • 4472 Views
  • 4 replies
  • 0 likes
  • 4472 Views
  • 4 replies
  • 0 likes

Delete "leftovers" from former installation.

I experienced a strange error. I don't know what happened but when I opened the app yesterday it would only show me a blank white screen with the menue bar. nothing more or less. I restarted the phone and killed the app. nothing worked.so I went to t...

  • Casual Listener
  • I experienced a strange error. I don't know what happened but when I opened the app yesterday it would only show me a blank white screen with the menue bar. nothing more or less. I restarted the phon...
  • Taylor
  • Community Legend
  • 786 Views
  • 1 replies
  • 0 likes
  • bug
    songs
  • 786 Views
  • 1 replies
  • 0 likes

Solved!! Trouble syncing playlists with the spotify app?

Hey all, I have a Samsung Galaxy s3, recently got the Spotify premium upgrade. Gotta couple long car rides the coming weekends. Well, I went on my computer and made some playlists I'm pretty stoked about, but for some reason the songs aren't showing ...

  • Casual Listener
  • Hey all,   I have a Samsung Galaxy s3, recently got the Spotify premium upgrade. Gotta couple long car rides the coming weekends. Well, I went on my computer and made some playlists I'm pr...
  • Warzone303
  • Casual Listener
  • 696 Views
  • 5 replies
  • 0 likes
  • 696 Views
  • 5 replies
  • 0 likes

Tracks unavailable

Hello. I was interested in listening to and obtaining Hawthorne Heights cd - HOPE, but it does not appear when searched on the app. A google search returned the results of the cd, but when I opened it, it merely said that the tracks were unavailable,...

  • Regular
  • Hello. I was interested in listening to and obtaining Hawthorne Heights cd - HOPE, but it does not appear when searched on the app. A google search returned the results of the cd, but when I opened i...
  • Joe
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Where does Spotify automatically store its dowloads on smartphone?

Hello, If this Q is silly, I apologise in advance. I suspect this is due to my phone, but I am having downloading all my selected playlists due to storage. I recenly upgraded my phone with an 32gb SD card, but it does not seem to stroe the music ther...

  • Music Fan
  • Hello,   If this Q is silly, I apologise in advance.   I suspect this is due to my phone, but I am having downloading all my selected playlists due to storage. I recenly upgraded my...
  • Joe
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Pleeaaase add sorting your collected music by artist/album !!!!!

Sorry, but right now it is so annoying. I tested out an alternative streaming service (R..o) and have to say: "it is so lovely to have this option and a clean design again!". Playlists and stuff are nice, but I usually listen by album. And as it is r...

  • Music Fan
  •   Sorry, but right now it is so annoying. I tested out an alternative streaming service (R..o) and have to say: "it is so lovely to have this option and a clean design again!". Playlists and s...
  • MissOwl
  • Music Fan
  • 369 Views
  • 1 replies
  • 2 likes
  • 369 Views
  • 1 replies
  • 2 likes

No Radio for HTC One

Hey everybody, I have a HTC One and a premium account of spotify but I can't use the radio function. If I open the spotify app there are just my playlists but no radio function. Please help me Thanks

  • Casual Listener
  • Hey everybody,   I have a HTC One and a premium account of spotify but I can't use the radio function. If I open the spotify app there are just my playlists but no radio function. &nbsp...
  • Peter__
  • Community Legend
  • 498 Views
  • 5 replies
  • 0 likes
  • 498 Views
  • 5 replies
  • 0 likes

Solved!! SD Card - 32MB enough?

After scouring the Spotify message board it seemed the consensus was that a 32GB SD card was more than enough to store 3333 tracks offline at extreme quality. So, I bought a 32GB card and began to sync my 3100 track playlist. Download stopped at abou...

  • Regular
  • After scouring the Spotify message board it seemed the consensus was that a 32GB SD card was more than enough to store 3333 tracks offline at extreme quality. So, I bought a 32GB card and began to sy...
  • Peter__
  • Community Legend
  • 1278 Views
  • 3 replies
  • 0 likes
  • 1278 Views
  • 3 replies
  • 0 likes

'This track is not available' even though it's in my library.

So I was trying to get Selena Gomez's 'Slow Down' to be on my playlist. I understand that it is not available in Spotify's library (yet) at the moment, so I bought it from iTunes Music Store earlier and it did get registered with my desktop Spotify a...

  • Music Fan
  • So I was trying to get Selena Gomez's 'Slow Down' to be on my playlist. I understand that it is not available in Spotify's library (yet) at the moment, so I bought it from iTunes Music Store earlier ...
  • clh_hilary
  • Music Fan
  • 872 Views
  • 10 replies
  • 0 likes
  • 872 Views
  • 10 replies
  • 0 likes

Spotify app wrongly claiming "no internet connection available" with premium account

I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it will load my playlist, but then won't let me play an...

  • Regular
  • I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it w...
  • Whogivsachit
  • Casual Listener
  • 950 Views
  • 13 replies
  • 0 likes
  • 950 Views
  • 13 replies
  • 0 likes

No sound from speakers when playing on Kindle Fire

I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or headphones in, and then silence. Other audio files pl...

  • Visitor
  • I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or he...
  • Joe
  • Community Legend
  • 1059 Views
  • 1 replies
  • 0 likes
  • 1059 Views
  • 1 replies
  • 0 likes

APP on Galaxy Nexus and Nexus 7 Shows Blank White Screen

I'm running stock Android on both devices with the following versions:Sprint Galaxy Nexus: 4.2.1Nexus 7 16GB: 4.2.2 The app on both devices has been occasionally showing a completely blank white screen even when I open the menu in the toolbar or what...

  • Casual Listener
  • I'm running stock Android on both devices with the following versions: Sprint Galaxy Nexus: 4.2.1 Nexus 7 16GB: 4.2.2   The app on both devices has been occasionally showing a completely bla...
  • 463 Views
  • 0 replies
  • 0 likes
  • 463 Views
  • 0 replies
  • 0 likes

Widget Resume Fails often

On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the playing song and song queue in flash. This way you will still be able to play back what was playing when memory ...

  • Newbie
  • On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the  playing song and song queue in flash. This way yo...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Playlist in offline mode

Hey there!I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode.I use Spotify every day on my Android phone, and this is really irritating. I have tried to delete Spotify from my phone and ins...

  • Casual Listener
  • Hey there! I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode. I use Spotify every day on my Android phone, and this is really irritat...
  • Joe
  • Community Legend
  • 819 Views
  • 10 replies
  • 0 likes
  • 819 Views
  • 10 replies
  • 0 likes

All of my downloaded songs (many, many hundreds) are now longer downloaded.

I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????

  • Newbie
  • I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????
  • Peter__
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

storage problem

When trying to access my spotify account on my tablet a message saying "no SD card found please make sure an SD card is inserted with sufficient space to store our data." I use a nexus 7, 32gb which is all internal storage, I have used spotify on her...

  • Newbie
  • When trying to access my spotify account on my tablet a message saying "no SD card found please make sure an SD card is inserted with sufficient space to store our data." I use a nexus 7, 32gb which...
  • Joe
  • Community Legend
  • 636 Views
  • 2 replies
  • 1 likes
  • 636 Views
  • 2 replies
  • 1 likes

Changing volume of Spotify App with changing connection quality

Dear Spotify Team, I noticed an annoying issue with change volume while streaming Spotify radio on my new Galaxy S4 in my car (Bluetooth). I used to use iPhone before and didn't have that problem. But since using the S4 I am experiencing volume chang...

  • Casual Listener
  • Dear Spotify Team,   I noticed an annoying issue with change volume while streaming Spotify radio on my new Galaxy S4 in my car (Bluetooth). I used to use iPhone before and didn't have that ...
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

Lock screen widget not working Galaxy S4

Without further due i fill in the template, please let me know if you need further info. === START OF TEMPLATE === DescriptionBasically when i use spotify and have the lock screen set to swype to unlock sometimes the spotify widget looks and work ok....

  • Gig Goer
  • Without further due i fill in the template, please let me know if you need further info.   === START OF TEMPLATE ===   Description Basically when i use spotify and have the lock screen...
  • vampyren
  • Gig Goer
  • 6586 Views
  • 6 replies
  • 2 likes
  • 6586 Views
  • 6 replies
  • 2 likes