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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114309 Views

26 replies

4 likes

  • 114309 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229808 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229808 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588780 Views

79 replies

3 likes

  • 588780 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484066 Views

580 replies

42 likes

Account
Free
  • 484066 Views
  • 580 replies
  • 42 likes

Issue with headphones and Galaxy s4

I got me an s4 a month back but I like to listen to my spotify account but I can't with headphones so it's a let down. When I plug in any headphones the music on spotify begins to act out. The music meaning the insturments comes fowards and pushes th...

Newbie

I got me an s4 a month back but I like to listen to my spotify account but I can't with headphones so it's a let down. When I plug in any headphones the music on spotify begins to act out. The music ...

Joe

Community Legend

1047 Views

2 replies

0 likes

  • 1047 Views
  • 2 replies
  • 0 likes

Spotify doesn't recognize phone

Hello, Since a few weeks Spotify doesn't recognize my phone anymore. I've tried uninstalling both the Windows program and the Android application but nothing worked. I've tried clearing the cache, data etc. but whatever I try Spotify just won't recog...

Casual Listener

Hello,   Since a few weeks Spotify doesn't recognize my phone anymore. I've tried uninstalling both the Windows program and the Android application but nothing worked. I've tried clearing th...

Joe

Community Legend

2637 Views

5 replies

0 likes

spotify android app offline recognize recognition
  • 2637 Views
  • 5 replies
  • 0 likes

Blank screen on Android S3

Hi, I have recently opened up the Spotify App. I get the black bar at the top but no menu options or playlists just a white area where there should be stuff! I am also unable to get the options settings. I have tried to restart my phone, also taken t...

Newbie

Hi, I have recently opened up the Spotify App.   I get the black bar at the top but no menu options or playlists just a white area where there should be stuff!   I am also unable to...

Joe

Community Legend

599 Views

2 replies

0 likes

  • 599 Views
  • 2 replies
  • 0 likes

Playlist-Folder

Hey guys, i try to keep it short: I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App). I mean cmon. No playlists-folders for the android app? I need to download every single album as a seper...

Newbie

Hey guys,   i try to keep it short:   I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App).   I mean cmon. No pla...

Joe

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Tracks not available robbie williams

Hi, I am a spotify premium user, unfortunately, I am not able to search the new Robbie Williams CD on both, my andorid and my notebook account . My friend with an Iphone does find the tracks on his account. How is this possible? Thank you, Hoa

Newbie

Hi,   I am a spotify premium user, unfortunately, I am not able to search the new Robbie Williams CD on both, my andorid and my notebook account . My friend with an Iphone does find &nb...

Joe

Community Legend

757 Views

3 replies

0 likes

  • 757 Views
  • 3 replies
  • 0 likes

Upgrade to premium but not working

I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?

Newbie

I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?

user-removed

Not applicable

1099 Views

4 replies

0 likes

  • 1099 Views
  • 4 replies
  • 0 likes

Play queue stops if playlist filter is engaged

Description What are the steps you took to get to the error/issue? 1. Select a playlist and play it 2. Open the same playlist, filter to find a track you want and queue up a track by long pressing and selecting "Queue." It is important that you do NO...

Casual Listener

Description     What are the steps you took to get to the error/issue? 1. Select a playlist and play it 2. Open the same playlist, filter to find a track you want and queue up...

JoeyC

Casual Listener

704 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify shuts down when opening different app

When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or whatever. Sometimes it directly stops and sometimes it s...

Casual Listener

When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or wha...

Joe

Community Legend

1106 Views

1 replies

0 likes

  • 1106 Views
  • 1 replies
  • 0 likes

Solved!! new account linked to facebook, say it has an account linked already

I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a spotify account connected to face book. I don't ge...

Casual Listener

I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a...

ssullivan777

Casual Listener

824 Views

2 replies

0 likes

  • 824 Views
  • 2 replies
  • 0 likes

Spotify premium doesn't work any more

My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks

Casual Listener

My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks

Peter__

Community Legend

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

Samsung S3 Equalizer from Spotify settings?

Last time I checked I could change my S3 EQ settings directly via Spoitify settings (swipe from left->settings->audio settings). Now this has disappeared also, and frankly without an EQ music sounds like s**t? Why cut this? I can't get to the EQ sett...

Newbie

Last time I checked I could change my S3 EQ settings directly via Spoitify settings (swipe from left->settings->audio settings). Now this has disappeared also, and frankly without an EQ music s...

Joe

Community Legend

911 Views

1 replies

0 likes

  • 911 Views
  • 1 replies
  • 0 likes

Can't play music properly over 3G

Hello, I've bought a phone subscription with 3G and a spotify premium account recently and I've been having trouble listening to spotify using 3G. Whever i try to play a playlist through 3G (not downloaded), it either doesn't play the music while i s...

Casual Listener

Hello,   I've bought a phone subscription with 3G and a spotify premium account recently and I've been having trouble listening to spotify using 3G. Whever i try to play a playlist through...

Joe

Community Legend

934 Views

2 replies

0 likes

  • 934 Views
  • 2 replies
  • 0 likes

My playlist

I am unable to go to offline on my playlist. It slides over but won't stay. How do I fix this? I am a premium user.

Newbie

I am unable to go to offline on my playlist. It slides over but won't stay. How do I fix this? I am a premium user.

Joe

Community Legend

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Spotify does not stay online/active

I have tried this on 2 S4's. When I used Googles music service whenever I would connect to Bluetooth in my car it the music would just start playing when I would press play on my dash. It didn't matter if the last time I used the service was 30 minut...

Casual Listener

I have tried this on 2 S4's. When I used Googles music service whenever I would connect to Bluetooth in my car it the music would just start playing when I would press play on my dash. It didn't matt...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

Question about 3G usage and solution to bluetooth listening.

First, my question. I am a premium user and i live out in BFE where 3G is barely supported. The only way I am able to download my playlists are by listening to each song go in and out until its over, which takes much longer than I would like. But hey...

Casual Listener

First, my question. I am a premium user and i live out in BFE where 3G is barely supported. The only way I am able to download my playlists are by listening to each song go in and out until its over,...

visimicus

Casual Listener

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Spotify radio - track stops playing in Android app

A track will suddenly stop playing when in radio mode on the Android app. several tracks will play no problem then it will suddenly stop mid-track. The console shows the pause button active, as it would be if it is still playing, but playback is stop...

Visitor

A track will suddenly stop playing when in radio mode on the Android app. several tracks will play no problem then it will suddenly stop mid-track. The console shows the pause button active, as it wo...

ldstrohl

Newbie

2442 Views

7 replies

4 likes

  • 2442 Views
  • 7 replies
  • 4 likes

Havent got all my Playlists on my mobile phone!

Hey Com, i got premium yesterday and downloaded just the app for my mobile phone (HTC One S). But here I got a Problem: I have 8 out of my 10 playlists! But where are the other two?! I need help! Dehd.

Casual Listener

Hey Com,   i got premium yesterday and downloaded just the app for my mobile phone (HTC One S). But here I got a Problem: I have 8 out of my 10 playlists! But where are the other two?! ...

Peter__

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Solved!! System notifications on Kindle Fire HD

I just started using Spotify on KIndle Fire HD. While Spotify was playing, the device made an audible notification sound when an email arrived despite "Mute All Notifications" being enabled. Has anyone encountered it? Do you know how to fix it? I kno...

Roadie

I just started using Spotify on KIndle Fire HD. While Spotify was playing, the device made an audible notification sound when an email arrived despite "Mute All Notifications" being enabled. Has anyo...

miskidomleka

Roadie

5205 Views

2 replies

0 likes

  • 5205 Views
  • 2 replies
  • 0 likes

keine internetverbindung / no Internetconnection; But i have connection to the internet very well

Hey all, I hope anybody can help me out in my problem. I pay for the premium-account, and can not use what I pay. When I'm on the 3G net, it is possible to use downloaded songs. I can not listen to radios, listen online songs or use other online fiut...

Newbie

Hey all,   I hope anybody can help me out in my problem. I pay for the premium-account, and can not use what I pay. When I'm on the 3G net, it is possible to use downloaded ...

lennardnimschik

Newbie

801 Views

1 replies

1 likes

  • 801 Views
  • 1 replies
  • 1 likes

Got a new SD card, now Spotify committed suicide.

Alright, so I've had Spotify for a few months now. Using a pretty crappy Verizion Lucid phone with a small 2GB micro SD for Spotify. I have a 640 song playlist that I listen to every day and barely fit on the card. Earlier today I accidently deleted ...

Newbie

Alright, so I've had Spotify for a few months now. Using a pretty crappy Verizion Lucid phone with a small 2GB micro SD for Spotify. I have a 640 song playlist that I listen to every day and barely f...

Joe

Community Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes