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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5458 Views

0 replies

7 likes

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Solved!! Starred Playlist not showing the same as desktop version.

I noticed that my starred playlist tracks show differently in my phone and desktop. My phone shows 1800 starred tracks and my desktop shows zero. I certainly don't want to sync 1800 tracks for offline to my phone. Can someone please help me figure th...

Casual Listener

I noticed that my starred playlist tracks show differently in my phone and desktop. My phone shows 1800 starred tracks and my desktop shows zero. I certainly don't want to sync 1800 tracks for offlin...

Goatshaver

Casual Listener

735 Views

7 replies

0 likes

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Solved!! My music won't appear!

Hi, My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the same thing: my computer doesn't detect it. If I make a playl...

Casual Listener

Hi,  My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the sa...

johaegeman

Newbie

105555 Views

18 replies

3 likes

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  • 3 likes

"Temporary error when merging accounts. Please try again!"

Seems to be the same problem many others have had. No solutions I saw helped my case, however. Among other steps, I have: - Reinstalled application - Reviewed settings in Spotify and Facebook This has been going on for a few days now. Don't want to g...

Newbie

Seems to be the same problem many others have had. No solutions I saw helped my case, however. Among other steps, I have: - Reinstalled application - Reviewed settings in Spotify and Facebook T...

Nizhoni

Casual Listener

496 Views

2 replies

0 likes

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sf

Hi when I first downloaded spotify i did through virginmedia as i was on top package jus for broadband i got it free and vip.. Also permanent. I've recently down graded on my package but is it fair that virgin are making me download it again but this...

Casual Listener

Hi when I first downloaded spotify i did through virginmedia as i was on top package jus for broadband i got it free and vip.. Also permanent. I've recently down graded on my package but is it fair t...

Joe

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Synchronization of my personal musics.

Hello. You said that or saying, there are no limits of synchronization of our personal musics on an android device. I was able to notice that it was false because in every synchronization the level of storage decreases. It is normal?That I shall have...

Casual Listener

Hello. You said that or saying, there are no limits of synchronization of our personal musics on an android device. I was able to notice that it was false because in every synchronization the lev...

Peter__

Community Legend

398 Views

3 replies

0 likes

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  • 3 replies
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Will not log in on my phone

Hey folks, Spotify has somehow logged out on my phone and when I try to log back in it flicks onto my account for a split second, then goes back to the start of the log in page...any ideas?Is a Samsung Galaxy S3...was working fine until yesterday aft...

Newbie

Hey folks, Spotify has somehow logged out on my phone and when I try to log back in it flicks onto my account for a split second, then goes back to the start of the log in page...any ideas?Is a&nbs...

licenced

Community Legend

584 Views

2 replies

0 likes

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  • 2 replies
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keep getting facebook pop up

When I try to log in from either of two android devices it asks for a second log in relating to Facebook. If I cancel, it logs me out, if I log in it logs me out.

Regular

When I try to log in from either of two android devices it asks for a second log in relating to Facebook. If I cancel, it logs me out, if I log in it logs me out.

licenced

Community Legend

1036 Views

3 replies

0 likes

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  • 3 replies
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Homescreen widget invisible on my S4

I just switched to a Samsung Galaxy S4, and when I try to add the home screen widget for Spotify, it's invisible. Has anybody experienced this, or have I just done something stupid?

Newbie

I just switched to a Samsung Galaxy S4, and when I try to add the home screen widget for Spotify, it's invisible. Has anybody experienced this, or have I just done something stupid? 

763 Views

0 replies

0 likes

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Periodic but very brief audio pops and cutouts

My device is a 32GB Samsung Galaxy Nexus on Verizon. Android version is 4.2.2 (Jelly Bean). Whether I'm streaming content over 4G LTE or WiFi *or* listening to content that I have downloaded onto the device, I periodically get cutouts in the audio. I...

Casual Listener

My device is a 32GB Samsung Galaxy Nexus on Verizon.   Android version is 4.2.2 (Jelly Bean).   Whether I'm streaming content over 4G LTE or WiFi *or* listening to content that I ha...

Chance1320

Casual Listener

395 Views

1 replies

0 likes

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How can I change Playlist order?

Hi, when I go to "Playlists" on my Android Phone I get all the "Downloads" listed on top, and my own Playlist Folders are at the bottom of the screen. I have to scroll all the way down for miles every time I want to listen to my Playlists as I have o...

Regular

Hi,   when I go to "Playlists"  on my Android Phone I get all the "Downloads" listed on top, and my own Playlist Folders are at the bottom of the screen. I have to scroll all the w...

dropdeaddiva06

Casual Listener

4320 Views

5 replies

0 likes

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Android app crashes while i scroll through playlist

Hey,So whenever I scroll through the songs in a playlist the app crashes. Also it doesn't save my login info and i have to relogin each time. I've tried reinstalling the all but it didn't change. I don't know if this is important but it seems to have...

Newbie

Hey, So whenever I scroll through the songs in a playlist the app crashes. Also it doesn't save my login info and i have to relogin each time. I've tried reinstalling the all but it didn't change....

Joe

Community Legend

447 Views

1 replies

0 likes

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  • 1 replies
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galaxy ace and tablet

Hi started having a problem logging in. Each time I go onto my spotify app, it asks me to log in via facebook. I do this and once logged in it goes to my play list for seconds then goes back to log in page. Whats the problem? Cheers bairdy

Visitor

Hi started having a problem logging in. Each time I go onto my spotify app, it asks me to log in via facebook. I do this  and once logged in it goes to my play list for seconds then goes back to...

236 Views

0 replies

0 likes

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Playing multiple playlists at once.

So... today I was out cutting grass and I was switching from one playlist to another, and I thought it was switching back to the previous playlist, but it turns out that both playlists were playing at the same time.I don't know how I got that to happ...

Newbie

So... today I was out cutting grass and I was switching from one playlist to another, and I thought it was switching back to the previous playlist, but it turns out that both playlists were playing a...

Liam

Community Legend

606 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playlist loading

Anyone having the playlistloading, nowadays?

Casual Listener

Anyone having the playlistloading, nowadays?

219 Views

0 replies

0 likes

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Problem with spotify app.

I can't open spotify app.

Music Fan

I can't open spotify app.

jacob_tullis

Music Fan

454 Views

2 replies

0 likes

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Premium not working

This applies to both my laptop and Android device. I paid just an hour ago, and all my playlists are still there but I cannot play any of them. When I try to re-download my playlists or play a song it says I need to upgrade to Premium, of which I alr...

Casual Listener

This applies to both my laptop and Android device. I paid just an hour ago, and all my playlists are still there but I cannot play any of them. When I try to re-download my playlists or play a song i...

Peter__

Community Legend

887 Views

6 replies

2 likes

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  • 6 replies
  • 2 likes

no premium

I brought Spotify premium today and at the spotify Website i have premium and on my smartphone is a notification, that i don't have premium -.-

Newbie

I brought Spotify premium today and at the spotify Website i have premium and on my smartphone is a notification, that i don't have premium -.-

user-removed

Not applicable

798 Views

9 replies

0 likes

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How to change playlist order and where is shuffle play?

I have a premium account. Neither online nor on my androir phone can I change the order of a playlist or use shuffle play. Those options do not appear. How come?

Casual Listener

I have a premium account. Neither online nor on my androir phone can I change the order of a playlist or use shuffle play. Those options do not appear. How come?

Mindyfromork

Casual Listener

1063 Views

5 replies

0 likes

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My account does not recognise PREMIUM

I think it is because I have made a duplicate account through Facebook. Any advise???

Newbie

I think it is because I have made a duplicate account through Facebook. Any advise???

Peter__

Community Legend

333 Views

2 replies

0 likes

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How do I get my playlists from my android to my computer?

I guess I did it backwards. But I started play lists on my android phone and do not see them on my computer. I would think they would show up everywhere as long as I am logged into my account.

Newbie

I guess I did it backwards.  But I started play lists on my android phone and do not see them on my computer.  I would think they would show up everywhere as long as I am logged into my acc...

punkchic4Christ

Newbie

431 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes