Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857174 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857174 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21519 Views
  • 3 replies
  • 0 likes
  • 21519 Views
  • 3 replies
  • 0 likes

Storing offline songs on SD Card in Galaxy Note

Hi Spotify Community, has anyone fogured out how to store the offline files on SD Card? The FAQ solutions does not work with the latest app. It asks for you to select "more" and then settings but there is no longer a "More" option and no storage opti...

  • Visitor
  • Hi Spotify Community,   has anyone fogured out how to store the offline files on SD Card? The FAQ solutions does not work with the latest app. It asks for you to select "more" and then setti...
  • licenced
  • Community Legend
  • 1138 Views
  • 1 replies
  • 0 likes
  • 1138 Views
  • 1 replies
  • 0 likes

So... where'd the exit button go?

Samsung Epic 4g on Sprint. Just got the new update for Spotify Android. Looks nice, took a small bit of getting used to at first, but now I've noticed something. I cant find the **bleep** exit button, it's not where it used to be in the menu options,...

  • Newbie
  • Samsung Epic 4g on Sprint.   Just got the new update for Spotify Android.  Looks nice, took a small bit of getting used to at first, but now I've noticed something.   I cant fi...
  • licenced
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Odd playlist loading display issue in Android preview app

I have the new preview app installed on my Android phone and just noticed this odd little issue.I added two playlists to Spotify on my Mac, and then started the app on my phone.The new playlists showed there with the text "Loading" in place on the ti...

  • Roadie
  • I have the new preview app installed on my Android phone and just noticed this odd little issue. I added two playlists to Spotify on my Mac, and then started the app on my phone. The new playlists ...
  • alzoxp
  • Casual Listener
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

New Spotify App won't start on ICS

since the latest Update from the PlayStore my Spotify-Apps asks for Permission to access my facebook-profile after starting. If I press deny, the app asks again and again until I'm dumped on the login-screen again. Offline mode doesn't work anymore, ...

  • Newbie
  • since the latest Update from the PlayStore my Spotify-Apps asks for Permission to access my facebook-profile after starting. If I press deny, the app asks again and again until I'm dumped on the logi...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

New app upgrade for spotify.

My phone Lg optimus X2 used to run the old type of spotify app all fine playing all songs etc but when i updated the app yesterday i can no longr play anything when i try to open a playlist it just closes spotify down and i need to open it again. Wha...

  • Newbie
  • My phone Lg optimus X2 used to run the old type of spotify app all fine playing all songs etc but when i updated the app yesterday i can no longr play anything when i try to open a playlist it just c...
  • 2452 Views
  • 0 replies
  • 0 likes
  • 2452 Views
  • 0 replies
  • 0 likes

Cant play tracks on SDcard that is in playlist and they wont sync.

i have some of the music files on my phone, and since update spotify seem to know they are there but wont play them nor sync them from my computer. is there a way to play them or should i just delete the files and see if spotify will sync them after ...

  • Newbie
  • i have some of the music files on my phone, and since update spotify seem to know they are there but wont play them nor sync them from my computer.   is there a way to play them or should i ...
  • licenced
  • Community Legend
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Bravo Spotify, I applaud you!

So let us reflect. You had a working app which also contained all the features everybody was looking for. So then you decide to build a new app for reason x (probably a good one), okay nothing wrong with that. You put out a beta and your userbase giv...

  • Music Fan
  • So let us reflect. You had a working app which also contained all the features everybody was looking for. So then you decide to build a new app for reason x (probably a good one), okay nothing wrong ...
  • JefTistaert
  • Casual Listener
  • 1120 Views
  • 6 replies
  • 3 likes
  • 1120 Views
  • 6 replies
  • 3 likes

New ICS app downloads stuck after adding new to starred

Been stuck on 93% for a while now. If I cancel download it's gonna erase what's already downloaded and I'll be starting from zero, over 3G...

  • Newbie
  •   Been stuck on 93% for a while now.   If I cancel download it's gonna erase what's already downloaded and I'll be starting from zero, over 3G...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Solved!! Offline problems...what is spotify doing on that?. HELP...

I have a galaxy Tab 10.1 and also 8.9....bought they keep going offline and stay offline.....very irritating. And I have also a Samsung galaxy Player...not supported unfortunaly. I have it installed on my 8.9 and Player...but on Offline I can nog add...

  • Roadie
  • I have a galaxy Tab 10.1 and also 8.9....bought they keep going offline and stay offline.....very irritating. And I have also a Samsung galaxy Player...not supported unfortunaly. I have it installed ...
  • cfought
  • Regular
  • 4864 Views
  • 15 replies
  • 1 likes
  • 4864 Views
  • 15 replies
  • 1 likes

What was last version before current update and does anybody have it?

I know there is a 4.12.180 version floating around, but was this the very last version before the current update? Does anybody have a copy of the file of the very last version ? Thanks!

  • Casual Listener
  • I know there is a 4.12.180 version floating around, but was this the very last version before the current update? Does anybody have a copy of the file of the very last version ? Thanks!
  • neo-x
  • Community Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Premium but still showing offline status

Can anyone help me figure out why my phone is still showing an offline status even though my account is a premium account?? Please help as I have a long trip ahead. Thanks!

  • Newbie
  • Can anyone help me figure out why my phone is still showing an offline status even though my account is a premium account??   Please help as I have a long trip ahead.   Thanks!
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

New release without sound

Hi ! I have a Samsung Galaxy S2. While I have enjoyed my spotify premium account for a while now, I dont really care much for the latest release. This is because it is completely silent... Everything seems to be in working order; program starts, down...

  • Newbie
  • Hi !   I have a Samsung Galaxy S2. While I have enjoyed my spotify premium account for a while now, I dont really care much for the latest release. This is because it is completely silent......
  • StickyIcky
  • Music Fan
  • 600 Views
  • 2 replies
  • 0 likes
  • 600 Views
  • 2 replies
  • 0 likes

Bug: Subscriber count not updating

Every playlist I view shows 0 subscribers. This was working fine in the preview. Samsung Galaxy SII running ICS. Spotify for Android 0.5.0.1247

  • Community Legend
  • Every playlist I view shows 0 subscribers. This was working fine in the preview.   Samsung Galaxy SII running ICS. Spotify for Android 0.5.0.1247
  • licenced
  • Community Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

New release is exactly why Spotify should have released a second beta. RANT

I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly. It just beggars belief to me that Spotify didn't try and work out how we would feel about this before they released...

  • Roadie
  • I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly.   It just beggars belief to me that Spotify didn't try ...
  • licenced
  • Community Legend
  • 863 Views
  • 14 replies
  • 6 likes
  • 863 Views
  • 14 replies
  • 6 likes

missing feature landscape

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

  • Newbie
  • I miss the function of the app in landscape mode to make. This would be important for my Tablet.
  • neo-x
  • Community Legend
  • 646 Views
  • 8 replies
  • 3 likes
  • 646 Views
  • 8 replies
  • 3 likes

Reinstall Spotify from clean on new version

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and found that it was kicking out my SD card (unexpect...

  • Casual Listener
  • I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and...
  • Afront
  • Community Legend
  • 2619 Views
  • 4 replies
  • 0 likes
  • 2619 Views
  • 4 replies
  • 0 likes

Problem since last Spotify Android Update

Dear Spotify Coustomer Support!Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are available are my Starred lists but nothing else. What i can u...

  • Casual Listener
  • Dear Spotify Coustomer Support! Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are avai...
  • 332 Views
  • 0 replies
  • 1 likes
  • 332 Views
  • 0 replies
  • 1 likes

Won't Sync

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer, the phone turns up, but I can only sync local fil...

  • Regular
  • I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer...
  • Sweholy
  • Casual Listener
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

galaxy 2-no songs

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not really impressed as have used spotify for years and now ...

  • Visitor
  • i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not reall...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes