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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14538 Views
  • 54 replies
  • 17 likes
  • 14538 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864462 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864462 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23285 Views
  • 3 replies
  • 0 likes
  • 23285 Views
  • 3 replies
  • 0 likes

i still cant log in

At first i couldnt log in because i didnt have premium but now when i do it still wont log in??? I dont like to pay for stuff that wont work...

  • Casual Listener
  • At first i couldnt log in because i didnt have premium but now when i do it still wont log in??? I dont like to pay for stuff that wont work...
  • licenced
  • Community Legend
  • 377 Views
  • 5 replies
  • 0 likes
  • 377 Views
  • 5 replies
  • 0 likes

This app sucks!

I had the Iphone and was paying for the app and when i switched to android i started paying again yesterday.... the app wont even work at all! ive restarted my phone, took the battery out, uninstalled the app and reinstalled it, shut it down completl...

  • Newbie
  • I had the Iphone and was paying for the app and when i switched to android i started paying again yesterday.... the app wont even work at all! ive restarted my phone, took the battery out, uninstalle...
  • neo-x
  • Community Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Offline

Can anyone confirm that when i have spotify online that any songs I play that are synced to my iPhone are played from the device (as they are when in offline mode) and not via my 3G allowance.

  • Regular
  • Can anyone confirm that when i have spotify online that any songs I play that are synced to my iPhone are played from the device (as they are when in offline mode) and not via my 3G allowance.
  • neo-x
  • Community Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Unable to sync playlist/music to SD card (Using Premium)

I'm unable to sync my playlist/music to my SD card on my android device. It is only allowing me to save my music on my internal memory and I am running out of space. Is there any possible way I can sync my music to my SD card on my devices or to crea...

  • Casual Listener
  • I'm unable to sync my playlist/music to my SD card on my android device. It is only allowing me to save my music on my internal memory and I am running out of space. Is there any possible way I can s...
  • neo-x
  • Community Legend
  • 4189 Views
  • 7 replies
  • 3 likes
  • 4189 Views
  • 7 replies
  • 3 likes

FINALLY solved my local file syncing problem

I have a Samsung Galaxy S3. Like a lot of other people I had the file local file syncing issue. I could "download" files from Spotify's servers that weren't local files, but I couldn't get it to copy files from my computer to my device. I tried every...

  • Newbie
  • I have a Samsung Galaxy S3.  Like a lot of other people I had the file local file syncing issue.  I could "download" files from Spotify's servers that weren't local files, but I couldn't ge...
  • neo-x
  • Community Legend
  • 2228 Views
  • 3 replies
  • 2 likes
  • 2228 Views
  • 3 replies
  • 2 likes

Downloading Issues, International

Hi there, First, could someone knowledgeable have a look into this unaddressed issue: http://community.spotify.com/t5/Mobile-Android/Percentage-of-downloaded-tracks-reduced-after-every-app-start/m-p/137174 It seems to be unlike the other Android down...

  • Casual Listener
  •   Hi there,   First, could someone knowledgeable have a look into this unaddressed issue:   http://community.spotify.com/t5/Mobile-Android/Percentage-of-downloaded-tracks-red...
  • neo-x
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

How do I unsubribe from Sportify on my Samsung Galaxy S3?

Hi, I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all? Thanks

  • Newbie
  • Hi,   I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all?...
  • neo-x
  • Community Legend
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

I can't use my spotify in my android,

On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify every time, every day. Thanks

  • Newbie
  • On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify e...
  • user-removed
  • Not applicable
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

sin conexión a internet

Tengo Spotify Premiun, me han cobrado el recibo, exactamente ayer. Cuando intento buscar canciones o escuchar las playlist que he hecho, me dice: sin conexión a internet. Solo puedo escuchar las playlist descargadas. Tengo conexión wi-fi y también ta...

  • Newbie
  • Tengo Spotify Premiun, me han cobrado el recibo, exactamente ayer. Cuando intento buscar canciones o escuchar las playlist que he hecho, me dice: sin conexión a internet. Solo puedo escuchar las play...
  • carlengues
  • Casual Listener
  • 1168 Views
  • 2 replies
  • 5 likes
  • 1168 Views
  • 2 replies
  • 5 likes

synced local files

how can i get them OFF my phone. I have unselected the local files from the app on my mac. But it still says I have 10.1G used.

  • Regular
  • how can i get them OFF my phone.  I have unselected the local files from the app on my mac.  But it still says I have 10.1G used.  
  • licenced
  • Community Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

galaxy tablet

I have downloaded latest spotify on tomy galaxy tablet.however if i try to playin offlineit says my licence has expired. What does this mean.technically challenged so simple advice would be appreciated.thanks

  • Casual Listener
  • I have downloaded latest spotify on tomy galaxy tablet.however if i try to playin offlineit says my licence has expired. What does this mean.technically challenged so simple advice would be appreciat...
  • GOBLUE80
  • Music Fan
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

my phone won't sync all my playlists

I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I just bought one with 16GB. Can someone tell me what se...

  • Casual Listener
  • I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I jus...
  • Peter__
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

problem with playlist folder ???

Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify.The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. But , when I log on at Spotify on my Samsung galaxy S3 dev...

  • Regular
  • Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify. The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. B...
  • hansplas8
  • Regular
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Spotify crash? notification bar gone

Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time including the time. Does anyone know what caused thi...

  • Newbie
  • Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time i...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S3 Lags

Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope you can give me a hint to fix it. Sorry for my English, I...

  • Casual Listener
  • Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope yo...
  • greatfruut
  • Casual Listener
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

New version of Spotify not recognizing that a device is plugged in.

This is so freaking frustrating...what a piece of crap app...seriously. I've never had so many problems with one app in my life....it's laughable. The main problem is that it's finicky about recognizing my android device. When I run the latest versio...

  • Newbie
  • This is so freaking frustrating...what a piece of crap app...seriously.   I've never had so many problems with one app in my life....it's laughable.   The main problem is that it's ...
  • David
  • Spotify Legend
  • 1150 Views
  • 2 replies
  • 0 likes
  • 1150 Views
  • 2 replies
  • 0 likes

search within playlist etc

hello, is it not possible to search within one's own playlists (and own local downloaded tracks)? (premium member)

  • Roadie
  • hello, is it not possible to search within one's own playlists (and own local downloaded tracks)?    (premium member)
  • Peter__
  • Community Legend
  • 572 Views
  • 5 replies
  • 1 likes
  • 572 Views
  • 5 replies
  • 1 likes

Would Spotify be so kind as to prioritise landscape mode for Android tablets?

Seeing as the last thread was so cruelly closed because it had annoying capitals in the title (and the admin was seemingly unable to alter that), may I once again request that Spotify prioritise a landscape mode please? Paying Spotify subscirbers usi...

  • Casual Listener
  • Seeing as the last thread was so cruelly closed because it had annoying capitals in the title (and the admin was seemingly unable to alter that), may I once again request that Spotify prioritise a la...
  • neo-x
  • Community Legend
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

PLEASE ALLOW FOR LANDSCAPE VIEW TO BE USED ON ANDROID!!!!

I own a Asus Transformer prime with an attachable keyboard. Spotify only allows for portrait view which is EXTREMELY annoying on top of being a basic app feature. When I have my transformer attached to the keyboard since Spotify only allows for portr...

  • Newbie
  • I own a Asus Transformer prime with an attachable keyboard. Spotify only allows for portrait view which is EXTREMELY annoying on top of being a basic app feature. When I have my transformer attached ...
  • Goodman
  • Spotify Legend
  • 356 Views
  • 3 replies
  • 3 likes
  • 356 Views
  • 3 replies
  • 3 likes

Error synchronizing my mobile song with my computer's local file

An error occurred when I tried to synchronize that song "Fall for You" by Secondhand Serenade in the album "A Twist in My Story". As I know, this song is not available in my country - Germany, but I have this song in my laptop. So i put it into my pl...

  • Newbie
  • An error occurred when I tried to synchronize that song "Fall for You" by Secondhand Serenade in the album "A Twist in My Story". As I know, this song is not available in my country - Germany, but ...
  • Peter__
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes