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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375760 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

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'This track is not available' even though it's in my library.

So I was trying to get Selena Gomez's 'Slow Down' to be on my playlist. I understand that it is not available in Spotify's library (yet) at the moment, so I bought it from iTunes Music Store earlier and it did get registered with my desktop Spotify a...

Music Fan

So I was trying to get Selena Gomez's 'Slow Down' to be on my playlist. I understand that it is not available in Spotify's library (yet) at the moment, so I bought it from iTunes Music Store earlier ...

clh_hilary

Music Fan

1215 Views

10 replies

0 likes

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  • 10 replies
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Spotify app wrongly claiming "no internet connection available" with premium account

I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it will load my playlist, but then won't let me play an...

Regular

I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it w...

Whogivsachit

Casual Listener

1358 Views

13 replies

0 likes

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No sound from speakers when playing on Kindle Fire

I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or headphones in, and then silence. Other audio files pl...

Visitor

I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or he...

Joe

Community Legend

1161 Views

1 replies

0 likes

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APP on Galaxy Nexus and Nexus 7 Shows Blank White Screen

I'm running stock Android on both devices with the following versions:Sprint Galaxy Nexus: 4.2.1Nexus 7 16GB: 4.2.2 The app on both devices has been occasionally showing a completely blank white screen even when I open the menu in the toolbar or what...

Casual Listener

I'm running stock Android on both devices with the following versions: Sprint Galaxy Nexus: 4.2.1 Nexus 7 16GB: 4.2.2   The app on both devices has been occasionally showing a completely bla...

574 Views

0 replies

0 likes

  • 574 Views
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Widget Resume Fails often

On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the playing song and song queue in flash. This way you will still be able to play back what was playing when memory ...

Newbie

On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the  playing song and song queue in flash. This way yo...

412 Views

0 replies

0 likes

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Playlist in offline mode

Hey there!I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode.I use Spotify every day on my Android phone, and this is really irritating. I have tried to delete Spotify from my phone and ins...

Casual Listener

Hey there! I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode. I use Spotify every day on my Android phone, and this is really irritat...

Joe

Community Legend

1278 Views

10 replies

0 likes

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All of my downloaded songs (many, many hundreds) are now longer downloaded.

I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????

Newbie

I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????

Peter__

Community Legend

342 Views

1 replies

0 likes

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storage problem

When trying to access my spotify account on my tablet a message saying "no SD card found please make sure an SD card is inserted with sufficient space to store our data." I use a nexus 7, 32gb which is all internal storage, I have used spotify on her...

Newbie

When trying to access my spotify account on my tablet a message saying "no SD card found please make sure an SD card is inserted with sufficient space to store our data." I use a nexus 7, 32gb which...

Joe

Community Legend

775 Views

2 replies

1 likes

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  • 1 likes

Changing volume of Spotify App with changing connection quality

Dear Spotify Team, I noticed an annoying issue with change volume while streaming Spotify radio on my new Galaxy S4 in my car (Bluetooth). I used to use iPhone before and didn't have that problem. But since using the S4 I am experiencing volume chang...

Casual Listener

Dear Spotify Team,   I noticed an annoying issue with change volume while streaming Spotify radio on my new Galaxy S4 in my car (Bluetooth). I used to use iPhone before and didn't have that ...

527 Views

0 replies

0 likes

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Lock screen widget not working Galaxy S4

Without further due i fill in the template, please let me know if you need further info. === START OF TEMPLATE === DescriptionBasically when i use spotify and have the lock screen set to swype to unlock sometimes the spotify widget looks and work ok....

Gig Goer

Without further due i fill in the template, please let me know if you need further info.   === START OF TEMPLATE ===   Description Basically when i use spotify and have the lock screen...

vampyren

Gig Goer

6860 Views

6 replies

2 likes

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  • 6 replies
  • 2 likes

White screen and lost all downloaded tracks

Twice now since the last version release, on my Droid X, I have encountered the white screen, but was unable to recover, even after powering down and removing the battery. All tracks were lost. The app remained on the phone after I cleared all Spotif...

Music Fan

Twice now since the last version release, on my Droid X, I have encountered the white screen, but was unable to recover, even after powering down and removing the battery.  All tracks were lost....

jakester2014

Casual Listener

388 Views

1 replies

0 likes

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Spotify with high resolution for Google Nexus 10?

Many people will have the Nexus 7, Nexus 10 or other Android tablets after Christmas. What happens on the ipad even works on android tablets! I think it's time for aTablet optimised app! Do it for the loyal Spotify customers

Newbie

Many people will have the Nexus 7, Nexus 10 or other Android tablets after Christmas.     What happens on the ipad even works on android tablets!   I think it's time for aTab...

stonhans

Newbie

1794 Views

5 replies

3 likes

  • 1794 Views
  • 5 replies
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Server address

What is my server  IP address?

Newbie

What is my server  IP address?

Goodman

Spotify Legend

1210 Views

1 replies

0 likes

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Solved!! Why is premium needed even if the device has no mobile internet?

Hello community! heres my point. my nexus 7 doesnt have mobile internet, just wlan, and i dont even want offline playlists. I just want to use it at home and i dont see the point why premium is necessary, because i use unlimited and dont need the pre...

Visitor

Hello community! heres my point. my nexus 7 doesnt have mobile internet, just wlan, and i dont even want offline playlists. I just want to use it at home and i dont see the point why premium is...

user-removed

Not applicable

603 Views

2 replies

0 likes

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How do I organize downloaded items in folders?

I would like to organize my downloaded playlists on my android device. I already got my playlists organized on my PC with making folders. My android device synchronizes my folders with my PC, but not the downloaded files for playing offline. Spotify ...

Casual Listener

I would like to organize my downloaded playlists on my android device. I already got my playlists organized on my PC with making folders. My android device synchronizes my folders with my PC, but not...

tspecken

Casual Listener

705 Views

2 replies

0 likes

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disables downloaded songs when my signal/internet drops out

Hate that I pay extra for Spotify so I can play music on cell phone without a internet connection and it disables about half of my songs and even whole playlists when my signal drops out even if I have the playlist downloaded. Is there anything I can...

Newbie

Hate that I pay extra for Spotify so I can play music on cell phone without a internet connection and it disables about half of my songs and even whole playlists when my signal drops out even if I ha...

kumeinan

Casual Listener

853 Views

6 replies

0 likes

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Only some of the songs in three of my playlists are uploading to my Android Phone?

YES - I have tried restarting my phone and computer Yes - Ive tried to re download the app onto my phone. Yes - Ive logged out and lgged back in. Why do I have one Playlist that has over 2000 songs on my laptop and when I open my phone app it only ha...

Casual Listener

YES - I have tried restarting my phone and computer Yes - Ive tried to re download the app onto my phone.  Yes - Ive logged out and lgged back in.  Why do I have one Playlist that has over ...

Joe

Community Legend

633 Views

8 replies

0 likes

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Playlists don't load

Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of my playlists, even the offline-playlists, are stuck in...

Casual Listener

Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of m...

helmii_

Casual Listener

549 Views

2 replies

0 likes

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Solved!! HTC Desire S/Android 2.3.5 not compatible

Dear all, after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error note says "Your device is not compatible with this version."). Which is s...

Casual Listener

Dear all,   after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error not...

BlondeDevil87

Casual Listener

2293 Views

2 replies

0 likes

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Every few songs the playback pauses and I get a message that says 'the track is not available'

It actually does not pause mid song ... it usually waits until a song is over and then just stops before the next song plays. I am a premium member. Everytime this happens I have to go into the Spotify app on my phone and after a few seconds the next...

Newbie

It actually does not pause mid song ... it usually waits until a song is over and then just stops before the next song plays.  I am a premium member.  Everytime this happens I have to go in...

Joe

Community Legend

706 Views

4 replies

0 likes

  • 706 Views
  • 4 replies
  • 0 likes