Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'm using a HTC Senstion with Ice Cream Sandwich (official update) v4.0.3 and Sense 3.6. On Spotify Premium, have been for ages. I have the candidate release: https://www.spotify.com/se/blog/archives/2012/04/19/new-android-preview/ Its much, much nic...
I'm using a HTC Senstion with Ice Cream Sandwich (official update) v4.0.3 and Sense 3.6. On Spotify Premium, have been for ages. I have the candidate release: https://www.spotify.com/se...
Newbie
1026 Views
5 replies
0 likes
hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doanload them.
hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doan...
Community Legend
552 Views
3 replies
0 likes
Have the Galaxy S 4 and installed spotify. Went through my playlist and downloaded roughly 200 songs for offline use. Everything works great. I made a titanium backup of all my apps and data. I had to factory reset my phone. After the reset I restore...
Have the Galaxy S 4 and installed spotify. Went through my playlist and downloaded roughly 200 songs for offline use. Everything works great. I made a titanium backup of all my apps...
Community Legend
1103 Views
1 replies
0 likes
My accont dosn´t work on Android? Help
My accont dosn´t work on Android? Help
Community Legend
295 Views
1 replies
0 likes
First some info: Samsung Galaxy S2 (Model GT-I9100) Android Version: 4.2.1 Spotify Version: 0.6.0.17 The issue: When I enable offline mode, all my songs in my starred list (which is downloaded) does not show up. If I disabe offline mode and start pla...
First some info: Samsung Galaxy S2 (Model GT-I9100) Android Version: 4.2.1 Spotify Version: 0.6.0.17 The issue: When I enable offline mode, all my songs in my starred list (which i...
Regular
840 Views
2 replies
0 likes
Hello, I use my cell phone to listen music while driving and have been using different Car Dock Apps such as "CarHome Ultra" and "Car Dashboard" for it. They all have Media Controls (Play/Pause, Next, Previous) as well as shortcuts for Artist/Playlis...
Hello, I use my cell phone to listen music while driving and have been using different Car Dock Apps such as "CarHome Ultra" and "Car Dashboard" for it. They all have Media Controls (Play/...
Music Fan
3399 Views
3 replies
4 likes
My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device begins downloading the last 70% again. I am on the lat...
My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device beg...
Casual Listener
810 Views
5 replies
0 likes
Hi, I use spotify since one year on different devices without having any issues. I´ve used a htc sensation, motorola xoom in the past and since Feb of this year I hear music with a Nexus 7 and a Sony Xperia Z. All worked until yesterday. Yesterday my...
Hi, I use spotify since one year on different devices without having any issues. I´ve used a htc sensation, motorola xoom in the past and since Feb of this year I hear music wit...
Community Legend
2914 Views
23 replies
0 likes
Since the last update of Spotify, the app doesn't want to open (it stays in the white screen). Rebooting the phone and starting the app multiple times hasn't worked. I'm on a Samsung Galaxy Ace. I hope you can fix this problem, otherwise I can't list...
Since the last update of Spotify, the app doesn't want to open (it stays in the white screen). Rebooting the phone and starting the app multiple times hasn't worked. I'm on a Samsung Galaxy Ace. &n...
Community Legend
402 Views
1 replies
0 likes
Today I was surprised to see that my Spotify app was updated with landscape mode! This brought me to the realization that we now really need expanded notification controls so we don't have to enter the app everytime we want to change a song, or thumb...
Today I was surprised to see that my Spotify app was updated with landscape mode! This brought me to the realization that we now really need expanded notification controls so we don't have to enter t...
Community Legend
355 Views
1 replies
0 likes
I've filled up the capacity on my new Galaxy S4 internal storage. I've added a micro SD card, but it's becoming clearer that to use Spotify and sync local files to the device that it will be cumbersome, at the least, to manage this. So i'm thinking a...
I've filled up the capacity on my new Galaxy S4 internal storage. I've added a micro SD card, but it's becoming clearer that to use Spotify and sync local files to the device that it will be cumberso...
Community Legend
735 Views
1 replies
0 likes
I'm not talking about the sync files here. -Since I updated to the last version of Android yesterday I had to resync my offline playlist. -By then I discovered that it didn't find my local MP3 files on the external SD card, and instead started to syn...
I'm not talking about the sync files here. -Since I updated to the last version of Android yesterday I had to resync my offline playlist. -By then I discovered that it didn't find my loc...
Regular
1271 Views
2 replies
1 likes
App werkte prima tot de laatste update van gisteren. De liedjes die op mijn telefoon stonden gedownload staan nu aangegeven als niet gedownload, Wanneer ik de liedjes nu opnieuw binnen haal duurt het veel langer voor ze zijn gedownload. Als ik mijn t...
App werkte prima tot de laatste update van gisteren. De liedjes die op mijn telefoon stonden gedownload staan nu aangegeven als niet gedownload, Wanneer ik de liedjes nu opnieuw binnen ha...
320 Views
0 replies
0 likes
Long story short, I keep trying to download one particular playlist and every time I do I get this lovely message. I am an unlimited subscriber and I have been for the past year now. So I'm aware it will only sync local files on my desktop PC.However...
Long story short, I keep trying to download one particular playlist and every time I do I get this lovely message. I am an unlimited subscriber and I have been for the past year now. So I'm aw...
Community Legend
360 Views
1 replies
0 likes
I don't know if there are more people with this problem? But my playlists don't update anymore I for instance changed my favorites but on my android phone it does not reflect the songs I have in my desktop.
I don't know if there are more people with this problem? But my playlists don't update anymore I for instance changed my favorites but on my android phone it does not reflect the songs I have in my d...
Community Legend
965 Views
5 replies
0 likes
So i am not posting to cuase trouble.... I just really want Spotify to know why i am switching...... The android player is so bad i had to cancel my service a few time in the past just becuase i could bearly stand to use it. The Google player isnt pe...
So i am not posting to cuase trouble.... I just really want Spotify to know why i am switching...... The android player is so bad i had to cancel my service a few time in the past just becuase i coul...
Community Legend
1282 Views
10 replies
0 likes
Hi there, i am currently using a samsung s3 for spotify. And whenever i turn on spotify on my mobile without internet, no offline songs are available. I have to connect to the internet to get up all my songs, and after i connect to the internet and a...
Hi there, i am currently using a samsung s3 for spotify. And whenever i turn on spotify on my mobile without internet, no offline songs are available. I have to connect to the internet to get up all ...
Community Legend
389 Views
1 replies
0 likes
Hi - I've just logged in and noticed the email account registered to my spotify premium account is wrong, but I never noticed as I always logged in via Facebook. I tried to update it myself, but can only do this by entering my spotify password which ...
Hi - I've just logged in and noticed the email account registered to my spotify premium account is wrong, but I never noticed as I always logged in via Facebook. I tried to update it myself, but can ...
Community Legend
538 Views
1 replies
1 likes
I signed up for the 30 day free trial. I was charged for this and again as it supposedly had not worked the first time. Can you please sort this with a refund and I will cancel the subscription immediately.
I signed up for the 30 day free trial. I was charged for this and again as it supposedly had not worked the first time. Can you please sort this with a refund and I will cancel the subscription immed...
Casual Listener
556 Views
2 replies
0 likes
Recently when I play music through my Android Phone (Samsung Galaxy I9000) the music is sometimes interrupted by a loud, nerve-recking, belling noise. Sounds like when you put maximum volume on an amp and have the wire from that amp stuck in some pow...
Recently when I play music through my Android Phone (Samsung Galaxy I9000) the music is sometimes interrupted by a loud, nerve-recking, belling noise. Sounds like when you put maximum volume on an am...
Community Legend
2318 Views
3 replies
0 likes
