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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6034 Views

0 replies

7 likes

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  • 7 likes

old car stereo and samsung s3

Help! I have a car stereo that I use a usb cable to listen to my ipod through, it also has a (AUX although I dont even know what that means) and cant seem to hook up my s3 to play spotify through, even tho the cable hooks up fine. It sais its not sup...

Newbie

Help! I have a car stereo that I use a usb cable to listen to my ipod through, it also has a (AUX although I dont even know what that means) and cant seem to hook up my s3 to play spotify through, ev...

dawis

Music Fan

980 Views

1 replies

0 likes

Samsung galaxy S3 sony car stereo
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Android sync over wifi

Hello! I have a bit of a problem when it comes to syncing; I currently run a dual router setup, since the wifi isn't working on the old one, and they are setup so that my computer works as a middle man between the routers, giving internet access to m...

Casual Listener

Hello!   I have a bit of a problem when it comes to syncing;   I currently run a dual router setup, since the wifi isn't working on the old one, and they are setup so that my computer w...

Maverik12345

Newbie

957 Views

3 replies

0 likes

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Unable to remove playlists on HTC One X

I have a set of playlists synced to my HTC One X. I've tried removing or changing these playlists both on the phone itself and in the Spotify desktop app. It certainly looks like it's doing something and the playlists temporarily disappear from the p...

Regular

I have a set of playlists synced to my HTC One X. I've tried removing or changing these playlists both on the phone itself and in the Spotify desktop app.   It certainly looks like it's doing ...

caledoniaman

Regular

477 Views

1 replies

0 likes

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  • 1 replies
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Offline Mode (How To)?

Hi Guys, I'm new to spotify and wondered if someone could please clear up some confusion regarding offline mode for me before i go ahead and experiment. I have the spotify application installed on my android phone and on my desktop computer. What i w...

Casual Listener

Hi Guys,   I'm new to spotify and wondered if someone could please clear up some confusion regarding offline mode for me before i go ahead and experiment.   I have the spotify applicati...

Goodman

Spotify Legend

731 Views

2 replies

0 likes

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Not working!

I bought premium and tries playing songs and its still telling me I'm not a member

Casual Listener

I bought premium and tries playing songs and its still telling me I'm not a member

Peter__

Community Legend

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
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Music playing but no sound after upgrade & reinstall.

I recently upgraded to Premium on my GS3.After syncing a song or playlist, song will "play" but there is no sound. Same for radio and everything else. "Playing" but no sound. I think a refund is in order for the days lost.

Newbie

I recently upgraded to Premium on my GS3. After syncing a song or playlist, song will "play" but there is no sound.   Same for radio and everything else.  "Playing" but no sound.  ...

Peter__

Community Legend

673 Views

3 replies

1 likes

  • 673 Views
  • 3 replies
  • 1 likes

Store downloaded songs on SD galaxy s3 Spotifyversion: 0.5.9.29

Hi! I'm wondering if anyone else is having problem in the latest release of Spotify on Android?I almost recently acquired the Samsung Galaxy S3, and I can't download the songs to the SD card.This bothers me A LOT, as I can only store approximately 60...

Casual Listener

Hi!   I'm wondering if anyone else is having problem in the latest release of Spotify on Android? I almost recently acquired the Samsung Galaxy S3, and I can't download the songs to the SD ca...

CYBERHIPPIECHIC

Casual Listener

4588 Views

4 replies

0 likes

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  • 4 replies
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Solved!! My premium doesn't work on my android

Hi,I have had Spotify premium for more than a year. I recently had to get my phone repaired and got it back today, and I had to reinstall a lot of apps on it, including Spotify. My problem is now that I can't listen to any songs on my phone, because ...

Newbie

Hi, I have had Spotify premium for more than a year. I recently had to get my phone repaired and got it back today, and I had to reinstall a lot of apps on it, including Spotify. My problem is now t...

meahtenoha

Spotify

553 Views

3 replies

0 likes

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No connection and crash on SG note 10

From this morning when i launch the soft, they ask me to connect. I try it 3 times because the soft do not reconize my log (thanks fcebook) and when i'm log the app crash. It's impossible to launch the soft. I uninstall an reinstall the app. Erase th...

Newbie

From this morning when i launch the soft, they ask me to connect. I try it 3 times because the soft do not reconize my log (thanks fcebook) and when i'm log the app crash.    It's impossi...

238 Views

0 replies

0 likes

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How is the bandwidth used while frequently skipping songs on a radio streaming?

I have done some search here but I did not found an answer to this. When I’m listening to streaming on a radio station and I don’t know the song that’s proposed, as anyone, I might listen to it a little bit for a few seconds until I decide what to do...

Regular

I have done some search here but I did not found an answer to this.   When I’m listening to streaming on a radio station and I don’t know the song that’s proposed, as anyone, I might listen to...

tr32ck

Regular

2134 Views

5 replies

0 likes

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  • 5 replies
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Lockscreen controls appears once in twenty !

Hi, Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic... I have a rooted Google/LG Nexus 4 (with Paranoid Android), I don't think that my phone is the problem, because I...

Regular

Hi,   Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic...   I have a rooted Google/LG Nexus 4 (with Par...

Stekern

Casual Listener

641 Views

1 replies

0 likes

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  • 1 replies
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No sound when playing on htc one s

Hi - when I try to play any track in Spotify the track starts but no sound. I've tried to check if my speakers and/or earphones were faulty, but they are fine. I've also logged in and out countless times, and reinstalled Spotify at least twice to no ...

Regular

Hi - when I try to play any track in Spotify the track starts but no sound. I've tried to check if my speakers and/or earphones were faulty, but they are fine. I've also logged in and out countless t...

brazibabe

Regular

817 Views

6 replies

1 likes

  • 817 Views
  • 6 replies
  • 1 likes

No Login Possible

Hi guys, This morning on my bike I listened to some music on Spotify with no problem, but now I can't login anymore. The app on my Galaxy S3 wants me to login, so i click on Login With FB, after that it says it needs to converge my account with my FB...

Newbie

Hi guys,   This morning on my bike I listened to some music on Spotify with no problem, but now I can't login anymore. The app on my Galaxy S3 wants me to login, so i click on Login With FB, a...

licenced

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
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Long local files don't seek properly

I cannot use the slider properly on one of my songs, which is 53 minutes long. The song plays correctly, but the total duration appears as 1:53 and the slider behaves accordingly. The elapsed time shows correctly. Screenshot This is an mp3 file, 49 M...

Regular

I cannot use the slider properly on one of my songs, which is 53 minutes long. The song plays correctly, but the total duration appears as 1:53 and the slider behaves accordingly. The elapsed time sh...

363 Views

0 replies

0 likes

  • 363 Views
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Mysterious sound between the songs

Sometimes a very high noise is heard between songs which is dangeorus to your hearing, It is really high much higher than the volume used. Has it anything to do with settings or is it because the device has lost connection? This is really annoying sp...

Newbie

Sometimes a very high noise is heard between songs which is dangeorus to your hearing, It is really high much higher than the volume used. Has it anything to do with settings or is it because the dev...

tasham9

Casual Listener

568 Views

3 replies

0 likes

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A malfunction after update Samsung galaxy s2

Hey folks, I've been having this problem with my phone app after I updated Android on my phone.Well, the failure is like this: I open the app, what used to be playlists and stuff like that, is entirely white. All I get to do in the app anymore is loo...

Music Fan

Hey folks, I've been having this problem with my phone app after I updated Android on my phone. Well, the failure is like this: I open the app, what used to be playlists and stuff like that, is en...

Joe

Community Legend

2379 Views

31 replies

0 likes

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  • 31 replies
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EQ GOES OFF

On my Samusng G2 I love love the eq on your app. But it turns off when I go to other aps or text. I hate that. Any help ?

Casual Listener

On my  Samusng G2 I love love the eq on your app. But it turns off when I go to other aps or text. I hate that. Any help ?

Peter__

Community Legend

484 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Spotify doesn´t start after upgrading my Samsung SII to android-version 4.1.2

The mobile had a total reset and then I installed Spotify Premium från Google play. When startin spotify I see Spotify on top of display but the rest of display is blank? I don´t see any log in fields at all.

Newbie

The mobile had a total reset and then I installed Spotify Premium från Google play. When startin spotify I see Spotify on top of display but the rest of display is blank? I don´t see any log in field...

189 Views

0 replies

0 likes

  • 189 Views
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Nexus 4 PlayBack Pausing

I am have installed Spotify on Nexus 4 (from Google Play Store) Android 4.2.2. I am getting behavior when i am listening to the radio, or playlist the song will play just fine, finish, but when it comes to loading the next song it does not happend on...

Casual Listener

I am have installed Spotify on Nexus 4 (from Google Play Store) Android 4.2.2.  I am getting behavior when i am listening to the radio, or playlist the song will play just fine, finish, but when...

Liam

Community Legend

1021 Views

5 replies

0 likes

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Solved!! Android: "The track is not available" - But fine on PC

Hi I have spoitfy on both my laptop and mobile and i am a premium user.. everything is fine with the account and they have the cash.. Now i like to use my spotify to play tracks from the database and my own tunes given to me. Now i have put 2 tracks ...

Casual Listener

Hi   I have spoitfy on both my laptop and mobile and i am a premium user.. everything is fine with the account and they have the cash.. 🙂   Now i like to use my spotify to play tra...

keyloves

Casual Listener

2505 Views

3 replies

0 likes

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