Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195323 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536804 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
441176 Views
565 replies
37 likes
Hello. Having issues since last update on my Nexus 4 and my galaxy tab 10.1 Problem: music stops playing and app shows "no internet connection", i have no problem with connection at all (both wifi and 3g). When this happens on my nexus 4 device the l...
Hello. Having issues since last update on my Nexus 4 and my galaxy tab 10.1 Problem: music stops playing and app shows "no internet connection", i have no problem with connection at al...
493 Views
0 replies
0 likes
I am a new user of spotify, I signed up because I want access to my music but don't want five million devices. I also can't keep all my music on my computer (I have over 7,000 songs) and it takes up too much space and slows my computer down. Here is ...
I am a new user of spotify, I signed up because I want access to my music but don't want five million devices. I also can't keep all my music on my computer (I have over 7,000 songs) and it takes up ...
Music Fan
896 Views
1 replies
0 likes
I'm running out of options to fix this problem, where, since the last update, the app has totally destabilized. Uninstalled several times with no luck. Running an 4.2.2 on a brand new S4, shouldn't be an issue. Only started happening after the upgrad...
I'm running out of options to fix this problem, where, since the last update, the app has totally destabilized. Uninstalled several times with no luck. Running an 4.2.2 on a brand new S4, shouldn't b...
Music Fan
15853 Views
4 replies
0 likes
Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.
Spotify, please add an exit option! it's so annoying I can't close the app when I want it to.
Community Legend
1624 Views
7 replies
1 likes
I have an S4 and I am paying for premium. Spotify offline mode is not working. The following iterations keeps happenning: -Install spotify -Download the playlists -Eventually close spotify -Re-open the app, at this point Spotify starts resyncing some...
I have an S4 and I am paying for premium. Spotify offline mode is not working. The following iterations keeps happenning: -Install spotify -Download the playlists -Eventually close spotify ...
Newbie
2625 Views
7 replies
0 likes
Since the most recent Android update I've been desynced for the first time ever, and I've got a post on the thread to get wiped on all my devices (no idea how may have synced, don't think over three) to take care of that. But, in addition, more distr...
Since the most recent Android update I've been desynced for the first time ever, and I've got a post on the thread to get wiped on all my devices (no idea how may have synced, don't think over three)...
Roadie
891 Views
6 replies
0 likes
Hello.This problem only seems to occur when I play one specific song that I synced from my local files to the mobile version. It will play for a few seconds and then report back with that error. Any help?
Hello. This problem only seems to occur when I play one specific song that I synced from my local files to the mobile version. It will play for a few seconds and then report back with that error. ...
587 Views
0 replies
0 likes
I have just installed Spotify on my HTC One. I have a premium account so I downloaded my Playlists and switched my account to play offline. The problem is that when I add tracks to my playlists they do not download into my playlist on my HTC One. I h...
I have just installed Spotify on my HTC One. I have a premium account so I downloaded my Playlists and switched my account to play offline. The problem is that when I add tracks to my playlists they ...
Community Legend
455 Views
1 replies
0 likes
Whats New does not give a list of top artists or songs. On Android. Why?
Whats New does not give a list of top artists or songs. On Android. Why?
Regular
783 Views
4 replies
0 likes
The view of Recommended Albums at the top of the What's New page is frequently failing to be displayed (I saw it a couple of times but not for a while). The similar New Releases section at the bottom is fine. Samsung Galaxy SII running ICS. Spotify f...
The view of Recommended Albums at the top of the What's New page is frequently failing to be displayed (I saw it a couple of times but not for a while). The similar New Releases section at the b...
Community Legend
1233 Views
5 replies
1 likes
Please - I'm begging the community - does anyone know where I can download the previous version? The one where they introduced landscape (0.6.2, I think)? I'm going to be using google navigation for many hours this weekend (8+ hours), and the new ver...
Please - I'm begging the community - does anyone know where I can download the previous version? The one where they introduced landscape (0.6.2, I think)? I'm going to be using google navigation fo...
Music Fan
654 Views
2 replies
0 likes
So basically I have premium on my phone seemed to work fine for a while I don't have many apps open at the same time it's not my battery life and when I change sound quality to high songs go for 2 minutes. So when I am on an app like Google or instag...
So basically I have premium on my phone seemed to work fine for a while I don't have many apps open at the same time it's not my battery life and when I change sound quality to high songs go for 2 mi...
Community Legend
502 Views
1 replies
0 likes
Hi, I updated Spotify on my Samsung Galaxy S3 and now I can't log myself in anymore. the software always crashes (" a facebook error occured, please try it again " ) . I am a premium user and I pay that amount of money so I can use Spotify on my phon...
Hi, I updated Spotify on my Samsung Galaxy S3 and now I can't log myself in anymore. the software always crashes (" a facebook error occured, please try it again " ) . I am a premium us...
Community Legend
432 Views
1 replies
0 likes
Description When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't syncOther playlists are "Loading..."Random No Internet Connection messageNo search, what's new, music or playlists What are th...
Description When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't sync Other playlists are "Loading..." Random No Internet Conne...
Regular
838 Views
3 replies
0 likes
I have a Premium account and all was great in the world when listening on my iPhone. I now have a Google Nexus 4 and every time I try and re-start the app after closing it previously it asks me to login again. This is infuriating! It also means that ...
I have a Premium account and all was great in the world when listening on my iPhone. I now have a Google Nexus 4 and every time I try and re-start the app after closing it previously it asks me to ...
Community Legend
667 Views
1 replies
0 likes
So, I'm making this new thread as I want to point some things out about the new version, if you have anything else to point out please feel free to reply So, here goes: The notification is not expanded by default. I'm almost certain this is possible,...
So, I'm making this new thread as I want to point some things out about the new version, if you have anything else to point out please feel free to reply 🙂 So, here goes: The...
683 Views
0 replies
0 likes
Hello, I have a new HTC ONE and spotify on it. The problem is when I am in wi-fi, my tracks stops playing about 1 min after I lock the phone. When I unlocked it, it immidiately connectes and continue playing. Also my downloads stops when the phone is...
Hello, I have a new HTC ONE and spotify on it. The problem is when I am in wi-fi, my tracks stops playing about 1 min after I lock the phone. When I unlocked it, it immidiately connectes and contin...
Regular
888 Views
2 replies
0 likes
Hi all,I have some issues while using Spotify on my HTC One X. It seems to have hard times when I am using it. When I watch a CPU Spy, it tells me that once Spotify is activated, it is using 1000-1500 MHz, which is very much for one app.. The result ...
Hi all, I have some issues while using Spotify on my HTC One X. It seems to have hard times when I am using it. When I watch a CPU Spy, it tells me that once Spotify is activated, it is using 1000...
Music Fan
3260 Views
11 replies
1 likes
When I connect my S4 via USB cable it only plays the music app. I can have Spotify running, and it will play it via the S4 speaker but will not play through my car speakers. My car is a Toyota Camry 2013. How do I fix this?
When I connect my S4 via USB cable it only plays the music app. I can have Spotify running, and it will play it via the S4 speaker but will not play through my car speakers. My car is a Toyota Camry ...
Community Legend
1035 Views
1 replies
0 likes
When Spotify is opened when an internet connection is not available, folder contents cannot be accessed and will remain inaccessible until an internet connection is made in online mode. Folders are greyed out Song count reads "Loading ..,." Folder ca...
When Spotify is opened when an internet connection is not available, folder contents cannot be accessed and will remain inaccessible until an internet connection is made in online mode...
Community Legend
1193 Views
6 replies
0 likes
