Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6879 Views

0 replies

7 likes

  • 6879 Views
  • 0 replies
  • 7 likes

No Login Possible

Hi guys, This morning on my bike I listened to some music on Spotify with no problem, but now I can't login anymore. The app on my Galaxy S3 wants me to login, so i click on Login With FB, after that it says it needs to converge my account with my FB...

Newbie

Hi guys,   This morning on my bike I listened to some music on Spotify with no problem, but now I can't login anymore. The app on my Galaxy S3 wants me to login, so i click on Login With FB, a...

licenced

Community Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Long local files don't seek properly

I cannot use the slider properly on one of my songs, which is 53 minutes long. The song plays correctly, but the total duration appears as 1:53 and the slider behaves accordingly. The elapsed time shows correctly. Screenshot This is an mp3 file, 49 M...

Regular

I cannot use the slider properly on one of my songs, which is 53 minutes long. The song plays correctly, but the total duration appears as 1:53 and the slider behaves accordingly. The elapsed time sh...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Mysterious sound between the songs

Sometimes a very high noise is heard between songs which is dangeorus to your hearing, It is really high much higher than the volume used. Has it anything to do with settings or is it because the device has lost connection? This is really annoying sp...

Newbie

Sometimes a very high noise is heard between songs which is dangeorus to your hearing, It is really high much higher than the volume used. Has it anything to do with settings or is it because the dev...

tasham9

Casual Listener

595 Views

3 replies

0 likes

  • 595 Views
  • 3 replies
  • 0 likes

A malfunction after update Samsung galaxy s2

Hey folks, I've been having this problem with my phone app after I updated Android on my phone.Well, the failure is like this: I open the app, what used to be playlists and stuff like that, is entirely white. All I get to do in the app anymore is loo...

Music Fan

Hey folks, I've been having this problem with my phone app after I updated Android on my phone. Well, the failure is like this: I open the app, what used to be playlists and stuff like that, is en...

Joe

Community Legend

2494 Views

31 replies

0 likes

  • 2494 Views
  • 31 replies
  • 0 likes

EQ GOES OFF

On my Samusng G2 I love love the eq on your app. But it turns off when I go to other aps or text. I hate that. Any help ?

Casual Listener

On my  Samusng G2 I love love the eq on your app. But it turns off when I go to other aps or text. I hate that. Any help ?

Peter__

Community Legend

495 Views

2 replies

2 likes

  • 495 Views
  • 2 replies
  • 2 likes

Spotify doesn´t start after upgrading my Samsung SII to android-version 4.1.2

The mobile had a total reset and then I installed Spotify Premium från Google play. When startin spotify I see Spotify on top of display but the rest of display is blank? I don´t see any log in fields at all.

Newbie

The mobile had a total reset and then I installed Spotify Premium från Google play. When startin spotify I see Spotify on top of display but the rest of display is blank? I don´t see any log in field...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Nexus 4 PlayBack Pausing

I am have installed Spotify on Nexus 4 (from Google Play Store) Android 4.2.2. I am getting behavior when i am listening to the radio, or playlist the song will play just fine, finish, but when it comes to loading the next song it does not happend on...

Casual Listener

I am have installed Spotify on Nexus 4 (from Google Play Store) Android 4.2.2.  I am getting behavior when i am listening to the radio, or playlist the song will play just fine, finish, but when...

Liam

Community Legend

1045 Views

5 replies

0 likes

  • 1045 Views
  • 5 replies
  • 0 likes

Solved!! Android: "The track is not available" - But fine on PC

Hi I have spoitfy on both my laptop and mobile and i am a premium user.. everything is fine with the account and they have the cash.. Now i like to use my spotify to play tracks from the database and my own tunes given to me. Now i have put 2 tracks ...

Casual Listener

Hi   I have spoitfy on both my laptop and mobile and i am a premium user.. everything is fine with the account and they have the cash.. 🙂   Now i like to use my spotify to play tra...

keyloves

Casual Listener

2531 Views

3 replies

0 likes

  • 2531 Views
  • 3 replies
  • 0 likes

All my downloaded playlists disappeared?

So I finally got through the arseache of downloading the old spotify so I could sync playlists to my sd card and left my phone downloading all night, it was still going this morning, and then the phone ran out of battery. I switched it back on, logge...

Casual Listener

So I finally got through the arseache of downloading the old spotify so I could sync playlists to my sd card and left my phone downloading all night, it was still going this morning, and then the pho...

user-removed

Not applicable

4276 Views

14 replies

1 likes

  • 4276 Views
  • 14 replies
  • 1 likes

Download fail on Nexus 4

The download of playlists on my Nexus 4 fails because Spotify thinks there is no free space left. But that's not true. The Android settings tell me that 10GB are free! I've done all the steps described in "Trouble shooting" but there is no improvemen...

Visitor

The download of playlists on my Nexus 4 fails because Spotify thinks there is no free space left. But that's not true. The Android settings tell me that 10GB are free! I've done all the steps describ...

user-removed

Not applicable

888 Views

2 replies

0 likes

  • 888 Views
  • 2 replies
  • 0 likes

Android external SD card storage on Galaxy Note II

I am using a Galaxy Note II, it is fantastic as it has a 16Gb internal memory (well, it came with a memory card of that size) and I have installed a 64Gb external card. So WHY CAN'T I USE THAT EXTERNAL CARD'S MEMORY TO STORE MY SPOTIFY FILES. My whol...

Regular

I am using a Galaxy Note II, it is fantastic as it has a 16Gb internal memory (well, it came with a memory card of that size) and I have installed a 64Gb external card.   So WHY CAN'T I...

davidjhardie

Regular

2396 Views

5 replies

1 likes

  • 2396 Views
  • 5 replies
  • 1 likes

Cant play premium

I just paid for premium service but it says I don't have a premium service.

Casual Listener

I just paid for premium service but it says I don't have a premium service. 😞

Peter__

Community Legend

508 Views

6 replies

0 likes

  • 508 Views
  • 6 replies
  • 0 likes

Song wont Sync properly

I can't figure out what the problem is. I have "Against All Odds" by Phil Collins on my Spotify and it originally came from iTunes. It works perfectly fine on my Spotify program on the computer, but for some odd reason on the cell phone app it switch...

Newbie

I can't figure out what the problem is. I have "Against All Odds" by Phil Collins on my Spotify and it originally came from iTunes. It works perfectly fine on my Spotify program on the computer, but ...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Spotify has stopped working on HTC One VX

My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a blank page that says Spotify. This is so unfair! The...

Casual Listener

My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a b...

blessedbe

Casual Listener

465 Views

3 replies

0 likes

  • 465 Views
  • 3 replies
  • 0 likes

is something up with spotify??

So I just set up my ZTE avid phone from metro PCs (don't laugh, it's actually decent) and as I signed on to spotify expecting for my account info to be present as it was on my previous mobile phone, I was greeted with a blank screen, just the spotify...

Newbie

So I just set up my ZTE avid phone from metro PCs (don't laugh, it's actually decent) and as I signed on to spotify expecting for my account info to be present as it was on my previous mobile phone, ...

Thedev

Community Legend

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

help please

Will clearing the data delete all my music off the app???

Casual Listener

Will clearing the data delete all my music off the app???

Liam

Community Legend

348 Views

2 replies

0 likes

  • 348 Views
  • 2 replies
  • 0 likes

my playlist wont stay downloaded

some of my playlists won't stay downloaded all the way most of the songs on the playlist will stay downloaded but any new song I add will download for the moment but won't stay downloaded it keeps having to redownload them when I open it back up, ple...

Casual Listener

some of my playlists won't stay downloaded all the way most of the songs on the playlist will stay downloaded but any new song I add will download for the moment but won't stay downloaded it keeps ha...

Peter__

Community Legend

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

albums loading to slowly in Android app

first of all, please add a feedback option in your mobile apps for premium customers. second of all, please research why albums take too long to load in the latest version of your Android app. I'm using the latest version with a stock SG3 with the la...

Regular

first of all, please add a feedback option in your mobile apps for premium customers. second of all, please research why albums take too long to load in the latest version of your Android app. I'm us...

Richard

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Issues Switching between the Way I Listen

Hi Guys,I am having issues with the Spotify Android App when I switch between the way I listen to them (If that makes sense lol)When Im at work, Im usually listening to songs through my Headphones, Then when I get into the work Car I listed to it thr...

Newbie

Hi Guys, I am having issues with the Spotify Android App when I switch between the way I listen to them (If that makes sense lol) When Im at work, Im usually listening to songs through my Headpho...

licenced

Community Legend

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Spotify Radio gets mute every song

Hi, I am using the latest Spotify on a Google Nexus S phone. When I try to listen to Classical Radio while on the cellular network using headphones, Spotify will show that the song is playing but nothing can be heard on headphones. Pausing and resumi...

Music Fan

Hi,   I am using the latest Spotify on a Google Nexus S phone. When I try to listen to Classical Radio while on the cellular network using headphones, Spotify will show that the song is play...

belegdol

Music Fan

1035 Views

10 replies

1 likes

  • 1035 Views
  • 10 replies
  • 1 likes