Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111183 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223702 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580873 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478299 Views
577 replies
40 likes
Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep. I'm on a Nexus 4 with the latest version of Spotify - 0.6.4.47
Noticed this a couple of times now -- when I'm on mobile data and using the radio or any form of streaming, the music stops and Spotify goes offline when the phone goes to sleep. I'm...
Casual Listener
562 Views
1 replies
0 likes
When I attempt to stream music from my Nexus 10 the sound cuts off when the tablet goes to sleep. Help!!
When I attempt to stream music from my Nexus 10 the sound cuts off when the tablet goes to sleep. Help!!
514 Views
0 replies
0 likes
i see repeated tracks in spotify how do I get rid of these tracks. when i right clicking the delete buttton is gray out this are all spotify tracks i am deealing with
i see repeated tracks in spotify how do I get rid of these tracks. when i right clicking the delete buttton is gray out this are all spotify tracks i am deeali...
Community Legend
1587 Views
7 replies
0 likes
I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.
I have payed for Spotify Premium for about a year now, and suddenly my Spotify tells me I cant listen offline bevise my trial has ended? Why is this happening? I have payed, and have receipts.
Community Legend
470 Views
1 replies
0 likes
Right, I've got a spotify premium account and have downloaded my songs to the device, yet when my phone loses internet connection, I am unable to listen to music. Not only does this stop me choosing a song (Can't even see them), but it also cuts out ...
Right, I've got a spotify premium account and have downloaded my songs to the device, yet when my phone loses internet connection, I am unable to listen to music. Not only does this stop m...
693 Views
0 replies
0 likes
Hi, I have just purchased spotify premium and would like to use the Equalizer. When I turn it on, I can hear noise in the background (high frequency soughing/squeling) that modulates with the music. When I turn the EQ off, it goes away. Hardware is G...
Hi, I have just purchased spotify premium and would like to use the Equalizer. When I turn it on, I can hear noise in the background (high frequency soughing/squeling) that modulates with the ...
Community Legend
5656 Views
5 replies
1 likes
Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the playlists as having the same amount of tracks as before I updat...
Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the p...
Casual Listener
1555 Views
7 replies
0 likes
Description When I try to login with my Spotify details (not Facebook) I'm not able to enter anything in the username field. What are the steps you took to get to the error/issue? 1. Open Spotify on android. 2.Choose to login with spotify details. 3....
Description When I try to login with my Spotify details (not Facebook) I'm not able to enter anything in the username field. What are the steps you took to get to the error/issue? 1. O...
Not applicable
781 Views
2 replies
0 likes
I was gonna go back to being a premium member and when i logged in on my phone and laptop, ALL of my playlist are missing! Can someone please restore them?? If not, I will return to Rhapsody who I left for Spotify to begin with! This is ridiculous! U...
I was gonna go back to being a premium member and when i logged in on my phone and laptop, ALL of my playlist are missing! Can someone please restore them?? If not, I will return to Rhapsody who I le...
Community Legend
397 Views
1 replies
0 likes
Hi there, I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could stream the music using the USB port, maybe through a third pa...
Hi there, I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could...
Not applicable
5290 Views
3 replies
1 likes
HTC One X Android 4.0.4 I can't log into spotify with the latest version with the latest facebook. I recently factory reset my phone and tried reloging in. Now nothing works. Is there a common problem going on? Preview works. Why in the world did it ...
HTC One X Android 4.0.4 I can't log into spotify with the latest version with the latest facebook. I recently factory reset my phone and tried reloging in. Now nothing works. ...
Newbie
6204 Views
11 replies
0 likes
Well I am now having this problem as well. I have Spotify Premium v 0.9.1.53 desktop and 0.6.4.47 on my mobile. Using a Samsung Galaxy S3 running Android version 4.1.2. Spotify found my phone with no problem until the last couple of days. Now it does...
Well I am now having this problem as well. I have Spotify Premium v 0.9.1.53 desktop and 0.6.4.47 on my mobile. Using a Samsung Galaxy S3 running Android version 4.1.2. Spotify ...
Community Legend
1710 Views
1 replies
1 likes
Hi, I have an HTC handset and a premium account. When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it. I have been a premium customer for some time now and this function has worked on previously owned H...
Hi, I have an HTC handset and a premium account. When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it. I have been a premium cus...
Community Legend
2049 Views
6 replies
0 likes
Hello,I want to use spotify for audiobooks.I make the playlists on my desktop and put them in the right order. But when i download the playlist on my android phone the order of the files are completely messed up...I dont want to sort anything i just ...
Hello, I want to use spotify for audiobooks. I make the playlists on my desktop and put them in the right order. But when i download the playlist on my android phone the order of the fi...
Casual Listener
1418 Views
4 replies
0 likes
I signed up Mar. 5 for a 30 day trial and have been frustrated by the bugs on my Galaxy Nexus and Transformer Prime . The app is very unstable as you all know. I have been posting and reading the complaints on the Android Market with no response from...
I signed up Mar. 5 for a 30 day trial and have been frustrated by the bugs on my Galaxy Nexus and Transformer Prime . The app is very unstable as you all know. I have been posting and reading the com...
Casual Listener
1721 Views
7 replies
1 likes
my premium isnt working with my phone. i have uninstalled, reinstalled, logged in, logged out, turned my phone on off taken the battery out and everything. i am so flustered and would love to be able to listten to music!!!
my premium isnt working with my phone. i have uninstalled, reinstalled, logged in, logged out, turned my phone on off taken the battery out and everything. i am so flustered and would love to be able...
Not applicable
728 Views
4 replies
0 likes
I'm using Spotify on an Android phone and am running into issues with 3rd part eq apps specifically with bass boost features. The app I am using is Android EQ, but I have tried others with the same result.The bass boost works fine for one or 2 tracks...
I'm using Spotify on an Android phone and am running into issues with 3rd part eq apps specifically with bass boost features. The app I am using is Android EQ, but I have tried others with the s...
Newbie
1140 Views
2 replies
0 likes
Nexus 4, newest android version, newest Spotify version.I sync a playlist, I made, called best of rock, and then, when I am sure it's finished syncing, I disconnect wifi and try to view the playlist, but when I click on it, there is nothing there (it...
Nexus 4, newest android version, newest Spotify version. I sync a playlist, I made, called best of rock, and then, when I am sure it's finished syncing, I disconnect wifi and try to view the playl...
Regular
1700 Views
8 replies
0 likes
Can anybody explain to me why about once a month my android devices come up with a "Syncing Error" and i then loose everything i have downloaded and have to do it all again.The devices do this within about a week of each other. Becoming a bit of a pa...
Can anybody explain to me why about once a month my android devices come up with a "Syncing Error" and i then loose everything i have downloaded and have to do it all again.The devices do this within...
Community Legend
971 Views
4 replies
0 likes
Help My downloaded playlists keep disappearing and reloading, I have used up huge amounts of broadband allowances without realising it. What is going on, I only have the downloaded lists on one device. Sometimes it cleans the list two or three times ...
Help My downloaded playlists keep disappearing and reloading, I have used up huge amounts of broadband allowances without realising it. What is going on, I only have the downloaded l...
Community Legend
888 Views
3 replies
0 likes
