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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify app wont play local files

Hello,i'm using the spotify app since almost a year and i never had any problems. A few minutes ago, i downloaded some songs, which arent available at spotify, so i could listen to them of course.But somehow they wont play, it always says : this trac...

Casual Listener

Hello, i'm using the spotify app since almost a year and i never had any problems.  A few minutes ago, i downloaded some songs, which arent available at spotify, so i could listen to them of c...

p4pou

Casual Listener

521 Views

2 replies

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278mb data in the background?? REALLY??

Ok, just had a warning from Orange that I had exceeded my 1gb data limit for the month. How is this possible I thought? I've not used the net a massive amount surely?... only to check and discover that Spotify has used 278mb of background data in the...

Music Fan

Ok, just had a warning from Orange that I had exceeded my 1gb data limit for the month. How is this possible I thought? I've not used the net a massive amount surely?... only to check and discover th...

Paris1933

Music Fan

640 Views

2 replies

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How do I delete a playlist from Android Device?

I wanted to sync some playlists to my phone, but it told me that I've got no memory left. I checked the weight of Spotify, it was almost 2GB, no playlists synced [I've cancelled/"deleted" them all, but aparently they were still in the memory, althoug...

Regular

I wanted to sync some playlists to my phone, but it told me that I've got no memory left. I checked the weight of Spotify, it was almost 2GB, no playlists synced [I've cancelled/"deleted" them all, b...

osaka

Regular

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5 replies

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Solved!! offline music on external SD card on android 4.1

i've changend my phone from android 4.0 to 4.1 ...now i can't store the offline music on external sd card - why? will this problem be solved with the next update? for example the deezer app uses the external sd card. maybe i will go to deezer with my...

Casual Listener

i've changend my phone from android 4.0 to 4.1 ...now i can't store the offline music on external sd card - why? will this problem be solved with the next update? for example the deezer app uses the ...

Joe

Community Legend

1937 Views

3 replies

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Downloading Playlist Errors

I keep having to re-download my playlists multiple times...why? After the download is finished, I open the list it restarts the download again. Thoughts or suggestions? Any help is appreciated. I have the Samsung Galaxy S2 ith Jellybean from Sprint.

Casual Listener

I keep having to re-download my playlists multiple times...why?  After the download is finished, I open the list it restarts the download again. Thoughts or suggestions?  Any help is apprec...

smelico

Community Legend

507 Views

3 replies

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Offline playlist - some songs won't sync

Anyone else having this problem? I have a list on around 406 songs on my phone, I added a few 5 more tracks on this list last night, but my phone says that I havent added any new songs to the playlist. This isn't only a problem with my phone tho, it ...

Casual Listener

Anyone else having this problem? I have a list on around 406 songs on my phone, I added a few 5 more tracks on this list last night, but my phone says that I havent added any new songs to the playlis...

Vin-hair

Casual Listener

493 Views

2 replies

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One song stops playback

Hi there! I've been using Spotify happily on my Galaxy S2 now for over a year. I decided it was time to put together a classical playlist, but Spotify on my phone seems to have a disliking of Vivaldi's Four Seasons. Every time I attempt to play Anton...

Regular

Hi there!   I've been using Spotify happily on my Galaxy S2 now for over a year. I decided it was time to put together a classical playlist, but Spotify on my phone seems to have a disliking o...

Joe

Community Legend

438 Views

4 replies

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Playlist on Computer will not sync/show up on phone. but starred songs will sync instantly

Description When I add a new playlist on my computer spotify, the playlist does not add on my mobile spotify. I can add playlists on my mobile spotify but they will also not sync to my computer. If I "star" a song on my computer, that song will insta...

Casual Listener

Description When I add a new playlist on my computer spotify, the playlist does not add on my mobile spotify. I can add playlists on my mobile spotify but they will also not sync to my computer. ...

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0 replies

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Can't access spotifuggle from my android

Apparently I'm running out of storage space because the disc is almost full so I can't access spotify on my phone. The message says I need to deselect playlists to create space. How do I do this?! Please help!

Casual Listener

Apparently I'm running out of storage space because the disc is almost full so I can't access spotify on my phone. The message says I need to deselect playlists to create space. How do I do this...

Peter__

Community Legend

384 Views

3 replies

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Spotify control with earphones samsung galaxy s4

hello to everybody, i use spotify with my new samsung galaxy s4 the control in my earphones (original that comes with s4) doesn't respond correctly to commands,for example only the volume up and down works, if in my devices storage give none song onl...

Newbie

hello to everybody, i use spotify with my new samsung galaxy s4   the control in my earphones (original that comes with s4) doesn't respond correctly to commands, for example only the v...

1013 Views

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Sharing and scrobbling

Is it somehow possible to hide what I'm listening via mobile in spotify but to still be able to scrobble to last.fm? Or should I head to the new ideas section?

Roadie

Is it somehow possible to hide what I'm listening via mobile in spotify but to still be able to scrobble to last.fm? Or should I head to the new ideas section?

user-removed

Not applicable

295 Views

1 replies

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Not all tracks in playlist syncing to device

I'm having an issue where the songs in my playlist won't sync to my GS3. It's only downloading about 45% of the playlist and saying it's complete but it's not.

Casual Listener

I'm having an issue where the songs in my playlist won't sync to my GS3. It's only downloading about 45% of the playlist and saying it's complete but it's not.

katiebug324

Casual Listener

380 Views

2 replies

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Solved!! Android app not loading playlist with over 400 songs

I am trying out Spotify and comparing it to my Rhapsody subscription. One of the playlists I am recreating has over 400 songs, but it does not load on my Android app (Playlists page). If I create new playlists, they appear just fine (both before the ...

Casual Listener

I am trying out Spotify and comparing it to my Rhapsody subscription.  One of the playlists I am recreating  has over 400 songs, but it does not load on my Android app (Playlists page).&nbs...

stuart_w

Casual Listener

763 Views

2 replies

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" not logged in on fb"

Every single time I try to subscribe to premium, it cuts me short just after "Confirm purchase" screen. It takes me back to facebook and says I'm not logged in; even though I am because I can even see my new notifications. I've tried subscribing thro...

Newbie

Every single time I try to subscribe to premium, it cuts me short just after "Confirm purchase" screen. It takes me back to facebook and says I'm not logged in; even though I am because I can even se...

Joe

Community Legend

466 Views

1 replies

0 likes

Premium payment
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Tracks sync very slowly

Sync of tracks between my desktop and Andoid tablet is extremely slow on wifi is there any way to find out why? I have a Nexus 7 tablet, a Windows 7 desktop PC and wifi.

Regular

Sync of tracks between my desktop and Andoid tablet is extremely slow on wifi is there any way to find out why?   I have a Nexus 7 tablet, a Windows 7 desktop PC and wifi.

262 Views

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Solved!! Samsung Galaxy S 3 does not show up in desktop client for syncing

Hello, I recently moved from a Verizon Galaxy Nexus to a Verizon Galaxy S3, and I cannot sync my spotify tracks with my desktop client. I have the desktop app open (windows 7 SP1 x64) and I have the client opened on the phone. Both are connected to t...

Casual Listener

Hello,   I recently moved from a Verizon Galaxy Nexus to a Verizon Galaxy S3, and I cannot sync my spotify tracks with my desktop client.  I have the desktop app open (windows 7 SP1 x64...

hnomad

Casual Listener

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8 replies

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When will Android have volume leveling feature?

When will Android have an option to level the volume between tracks recorded at different levels? This feature is available on the Windows application. Take a listen to the album "Jack Takes the Floor" by Jack Elliott, one of the lowest volume record...

Music Fan

When will Android have an option to level the volume between tracks recorded at different levels?  This feature is available on the Windows application.   Take a listen to the album "Ja...

Taylor

Community Legend

1085 Views

1 replies

1 likes

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can't download anymore songs, have 300

I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Android tablet it says it can't download anymore, there's abou...

Regular

I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Androi...

Joe

Community Legend

1936 Views

3 replies

0 likes

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No sound

There is no sound. My device is fine, tested other music. Last played music on Saturday, all was good, now nothing. The song is playing but no sound. I have OFFLINE on too.

Newbie

There is no sound. My device is fine, tested other music. Last played music on Saturday, all was good, now nothing. The song is playing but no sound. I have OFFLINE on too.  

Joe

Community Legend

298 Views

1 replies

0 likes

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Spotify randomly plays music and not in the task list when it does.

Currently sitting in a class having a lecture on social psychology and suddenly my phone starts playing Teddybears Sthlm - Cobrastyle by itself. It is a song I've listen to before and have on a playlist, but it wasn't on the last playlist I've listen...

Casual Listener

Currently sitting in a class having a lecture on social psychology and suddenly my phone starts playing Teddybears Sthlm - Cobrastyle by itself. It is a song I've listen to before and have on a playl...

Joe

Community Legend

330 Views

1 replies

0 likes

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