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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can't access spotifuggle from my android

Apparently I'm running out of storage space because the disc is almost full so I can't access spotify on my phone. The message says I need to deselect playlists to create space. How do I do this?! Please help!

Casual Listener

Apparently I'm running out of storage space because the disc is almost full so I can't access spotify on my phone. The message says I need to deselect playlists to create space. How do I do this...

Peter__

Community Legend

388 Views

3 replies

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Spotify control with earphones samsung galaxy s4

hello to everybody, i use spotify with my new samsung galaxy s4 the control in my earphones (original that comes with s4) doesn't respond correctly to commands,for example only the volume up and down works, if in my devices storage give none song onl...

Newbie

hello to everybody, i use spotify with my new samsung galaxy s4   the control in my earphones (original that comes with s4) doesn't respond correctly to commands, for example only the v...

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Sharing and scrobbling

Is it somehow possible to hide what I'm listening via mobile in spotify but to still be able to scrobble to last.fm? Or should I head to the new ideas section?

Roadie

Is it somehow possible to hide what I'm listening via mobile in spotify but to still be able to scrobble to last.fm? Or should I head to the new ideas section?

user-removed

Not applicable

298 Views

1 replies

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Not all tracks in playlist syncing to device

I'm having an issue where the songs in my playlist won't sync to my GS3. It's only downloading about 45% of the playlist and saying it's complete but it's not.

Casual Listener

I'm having an issue where the songs in my playlist won't sync to my GS3. It's only downloading about 45% of the playlist and saying it's complete but it's not.

katiebug324

Casual Listener

381 Views

2 replies

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Solved!! Android app not loading playlist with over 400 songs

I am trying out Spotify and comparing it to my Rhapsody subscription. One of the playlists I am recreating has over 400 songs, but it does not load on my Android app (Playlists page). If I create new playlists, they appear just fine (both before the ...

Casual Listener

I am trying out Spotify and comparing it to my Rhapsody subscription.  One of the playlists I am recreating  has over 400 songs, but it does not load on my Android app (Playlists page).&nbs...

stuart_w

Casual Listener

769 Views

2 replies

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" not logged in on fb"

Every single time I try to subscribe to premium, it cuts me short just after "Confirm purchase" screen. It takes me back to facebook and says I'm not logged in; even though I am because I can even see my new notifications. I've tried subscribing thro...

Newbie

Every single time I try to subscribe to premium, it cuts me short just after "Confirm purchase" screen. It takes me back to facebook and says I'm not logged in; even though I am because I can even se...

Joe

Community Legend

471 Views

1 replies

0 likes

Premium payment
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Tracks sync very slowly

Sync of tracks between my desktop and Andoid tablet is extremely slow on wifi is there any way to find out why? I have a Nexus 7 tablet, a Windows 7 desktop PC and wifi.

Regular

Sync of tracks between my desktop and Andoid tablet is extremely slow on wifi is there any way to find out why?   I have a Nexus 7 tablet, a Windows 7 desktop PC and wifi.

265 Views

0 replies

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Solved!! Samsung Galaxy S 3 does not show up in desktop client for syncing

Hello, I recently moved from a Verizon Galaxy Nexus to a Verizon Galaxy S3, and I cannot sync my spotify tracks with my desktop client. I have the desktop app open (windows 7 SP1 x64) and I have the client opened on the phone. Both are connected to t...

Casual Listener

Hello,   I recently moved from a Verizon Galaxy Nexus to a Verizon Galaxy S3, and I cannot sync my spotify tracks with my desktop client.  I have the desktop app open (windows 7 SP1 x64...

hnomad

Casual Listener

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8 replies

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When will Android have volume leveling feature?

When will Android have an option to level the volume between tracks recorded at different levels? This feature is available on the Windows application. Take a listen to the album "Jack Takes the Floor" by Jack Elliott, one of the lowest volume record...

Music Fan

When will Android have an option to level the volume between tracks recorded at different levels?  This feature is available on the Windows application.   Take a listen to the album "Ja...

Taylor

Community Legend

1091 Views

1 replies

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can't download anymore songs, have 300

I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Android tablet it says it can't download anymore, there's abou...

Regular

I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Androi...

Joe

Community Legend

1941 Views

3 replies

0 likes

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No sound

There is no sound. My device is fine, tested other music. Last played music on Saturday, all was good, now nothing. The song is playing but no sound. I have OFFLINE on too.

Newbie

There is no sound. My device is fine, tested other music. Last played music on Saturday, all was good, now nothing. The song is playing but no sound. I have OFFLINE on too.  

Joe

Community Legend

298 Views

1 replies

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Spotify randomly plays music and not in the task list when it does.

Currently sitting in a class having a lecture on social psychology and suddenly my phone starts playing Teddybears Sthlm - Cobrastyle by itself. It is a song I've listen to before and have on a playlist, but it wasn't on the last playlist I've listen...

Casual Listener

Currently sitting in a class having a lecture on social psychology and suddenly my phone starts playing Teddybears Sthlm - Cobrastyle by itself. It is a song I've listen to before and have on a playl...

Joe

Community Legend

334 Views

1 replies

0 likes

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memory full, but it's not full

Hi there, My phone is saying that it can't sync anymore music because the memory is full. It is true that it has filled up my memory card, but my actual phone still has 10gb of data, so why isn't spotify downloading into that memory and how do I make...

Newbie

Hi there,   My phone is saying that it can't sync anymore music because the memory is full. It is true that it has filled up my memory card, but my actual phone still has 10gb of data, so wh...

Joe

Community Legend

928 Views

1 replies

1 likes

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The white screen

Understanding there are numerous posts about the white screen problem with spotify, I just figured I'd throw some possible light on the subject for both user and creator. I've been having the same problem and have run some tests. Spotify runs perfect...

Casual Listener

Understanding there are numerous posts about the white screen problem with spotify, I just figured I'd throw some possible light on the subject for both user and creator.  I've been having the s...

487 Views

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White screen on Android

Samsung S3 GWas running fine but now getting the white screen of death. Reinstalled, reboot, etc = no change. Started about a week ago. Help! Spot still runs ok on laptop during this. Need tunes bad.....rich

Newbie

Samsung S3 G Was running fine but now getting the white screen of death. Reinstalled, reboot, etc = no change. Started about a week ago. Help! Spot still runs ok on laptop during this. Need tunes ba...

Jimmyspotify

Regular

3217 Views

14 replies

1 likes

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Solved!! galaxy s2 downloaded playlist that was working fine now won't play offline

hi there ive got a playlist that ive had downloaded for offline use on my galaxy s2 and has been working fine. suddenly it no longer plays offline, i set to offline mode and goto the playlist, which still shows is downloaded, but then when i open it ...

Casual Listener

hi there   ive got a playlist that ive had downloaded for offline use on my galaxy s2 and has been working fine. suddenly it no longer plays offline, i set to offline mode and goto the playl...

vaineh

Casual Listener

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2 replies

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Spotify App will not even open anymore on my HTC EVO .

.. I am a premium member and can not even get help through Spotify when I told Spotify on the phone that I was havign a problem the CS Tech simply told me that I had no tasked the right way. I HAVE A SMART PHONE ...I PAY FOR PREMIUM ACCOUNT JUST TO L...

Newbie

.. I am a premium member and can not even get help through Spotify   when I told Spotify on the phone that I was havign a problem the CS Tech simply told me that I had no tasked the right wa...

Peter__

Community Legend

390 Views

2 replies

0 likes

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Radio feature won't change genres

OK, I've read several post on shuffling your playlist and such but haven't come across this specfic issue.I have 700 songs in my Starred folder and when I chose the Radio feature, especially when listening on my Samsung Note it tends to stay stuck on...

Music Fan

OK, I've read several post on shuffling your playlist and such but haven't come across this specfic issue. I have 700 songs in my Starred folder and when I chose the Radio feature, especially when l...

Peter__

Community Legend

466 Views

1 replies

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Solved!! Seriously flawed offline data management

Hi, it seems to me that the Spotify app has serious problems in handling downloaded data when we delete some offline playlists. More precisely: 1) it seems to me that downloaded data is placed in the cache and the space occupied by an offline playlis...

Music Fan

Hi,   it seems to me that the Spotify app has serious problems in handling downloaded data when we delete some offline playlists. More precisely:   1) it seems to me that downloaded...

tompabes

Music Fan

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2 replies

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Followers on desktop mistmatch with Android friends

First off, theres a mismatch with the name alone. On desktop version theyre called followers, on android theyre called friends. Secondly, my friends list on android is completely off compared to my followers list on desktop. Ive added and removed ple...

Casual Listener

First off, theres a mismatch with the name alone. On desktop version theyre called followers, on android theyre called friends.   Secondly, my friends list on android is completely off compa...

Joe

Community Legend

333 Views

1 replies

0 likes

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