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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196209 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196209 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538014 Views

78 replies

3 likes

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  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444139 Views

565 replies

37 likes

Account
Free
  • 444139 Views
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  • 37 likes

Spotify app wrongly claiming "no internet connection available" with premium account

I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it will load my playlist, but then won't let me play an...

Regular

I've just bought a samsung s3 and installed spotify app on it. When I log in, I can't play any music or search for any songs as it says "no internet connection available". About 20% of the time, it w...

Whogivsachit

Casual Listener

1709 Views

13 replies

0 likes

  • 1709 Views
  • 13 replies
  • 0 likes

No sound from speakers when playing on Kindle Fire

I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or headphones in, and then silence. Other audio files pl...

Visitor

I just went through hell exchanging my Kindle twice thinking that the speaker jack didn't work--only to find out it's a problem on with Spotify. It plays Spotify just fine until I plus speakers or he...

Joe

Community Legend

1212 Views

1 replies

0 likes

  • 1212 Views
  • 1 replies
  • 0 likes

APP on Galaxy Nexus and Nexus 7 Shows Blank White Screen

I'm running stock Android on both devices with the following versions:Sprint Galaxy Nexus: 4.2.1Nexus 7 16GB: 4.2.2 The app on both devices has been occasionally showing a completely blank white screen even when I open the menu in the toolbar or what...

Casual Listener

I'm running stock Android on both devices with the following versions: Sprint Galaxy Nexus: 4.2.1 Nexus 7 16GB: 4.2.2   The app on both devices has been occasionally showing a completely bla...

633 Views

0 replies

0 likes

  • 633 Views
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  • 0 likes

Widget Resume Fails often

On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the playing song and song queue in flash. This way you will still be able to play back what was playing when memory ...

Newbie

On the android app, the widget is often unable to continue playing while it still shows which song was playing. Maybe you can persist the  playing song and song queue in flash. This way yo...

466 Views

0 replies

0 likes

  • 466 Views
  • 0 replies
  • 0 likes

Playlist in offline mode

Hey there!I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode.I use Spotify every day on my Android phone, and this is really irritating. I have tried to delete Spotify from my phone and ins...

Casual Listener

Hey there! I'v had Spotify Premium for a long time now. But the last month some of my playlist's want load in offline mode. I use Spotify every day on my Android phone, and this is really irritat...

Joe

Community Legend

1451 Views

10 replies

0 likes

  • 1451 Views
  • 10 replies
  • 0 likes

All of my downloaded songs (many, many hundreds) are now longer downloaded.

I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????

Newbie

I listen offline most of the day and had quite a bit of playlists downloaded. This morning the playlists are all still there, but none are downloaded! Please tell me there is a way to restore????

Peter__

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

storage problem

When trying to access my spotify account on my tablet a message saying "no SD card found please make sure an SD card is inserted with sufficient space to store our data." I use a nexus 7, 32gb which is all internal storage, I have used spotify on her...

Newbie

When trying to access my spotify account on my tablet a message saying "no SD card found please make sure an SD card is inserted with sufficient space to store our data." I use a nexus 7, 32gb which...

Joe

Community Legend

862 Views

2 replies

1 likes

  • 862 Views
  • 2 replies
  • 1 likes

Changing volume of Spotify App with changing connection quality

Dear Spotify Team, I noticed an annoying issue with change volume while streaming Spotify radio on my new Galaxy S4 in my car (Bluetooth). I used to use iPhone before and didn't have that problem. But since using the S4 I am experiencing volume chang...

Casual Listener

Dear Spotify Team,   I noticed an annoying issue with change volume while streaming Spotify radio on my new Galaxy S4 in my car (Bluetooth). I used to use iPhone before and didn't have that ...

560 Views

0 replies

0 likes

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Lock screen widget not working Galaxy S4

Without further due i fill in the template, please let me know if you need further info. === START OF TEMPLATE === DescriptionBasically when i use spotify and have the lock screen set to swype to unlock sometimes the spotify widget looks and work ok....

Gig Goer

Without further due i fill in the template, please let me know if you need further info.   === START OF TEMPLATE ===   Description Basically when i use spotify and have the lock screen...

vampyren

Gig Goer

7032 Views

6 replies

2 likes

  • 7032 Views
  • 6 replies
  • 2 likes

White screen and lost all downloaded tracks

Twice now since the last version release, on my Droid X, I have encountered the white screen, but was unable to recover, even after powering down and removing the battery. All tracks were lost. The app remained on the phone after I cleared all Spotif...

Music Fan

Twice now since the last version release, on my Droid X, I have encountered the white screen, but was unable to recover, even after powering down and removing the battery.  All tracks were lost....

jakester2014

Casual Listener

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Spotify with high resolution for Google Nexus 10?

Many people will have the Nexus 7, Nexus 10 or other Android tablets after Christmas. What happens on the ipad even works on android tablets! I think it's time for aTablet optimised app! Do it for the loyal Spotify customers

Newbie

Many people will have the Nexus 7, Nexus 10 or other Android tablets after Christmas.     What happens on the ipad even works on android tablets!   I think it's time for aTab...

stonhans

Newbie

1904 Views

5 replies

3 likes

  • 1904 Views
  • 5 replies
  • 3 likes

Server address

What is my server  IP address?

Newbie

What is my server  IP address?

Goodman

Spotify Legend

1255 Views

1 replies

0 likes

  • 1255 Views
  • 1 replies
  • 0 likes

Solved!! Why is premium needed even if the device has no mobile internet?

Hello community! heres my point. my nexus 7 doesnt have mobile internet, just wlan, and i dont even want offline playlists. I just want to use it at home and i dont see the point why premium is necessary, because i use unlimited and dont need the pre...

Visitor

Hello community! heres my point. my nexus 7 doesnt have mobile internet, just wlan, and i dont even want offline playlists. I just want to use it at home and i dont see the point why premium is...

user-removed

Not applicable

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes

How do I organize downloaded items in folders?

I would like to organize my downloaded playlists on my android device. I already got my playlists organized on my PC with making folders. My android device synchronizes my folders with my PC, but not the downloaded files for playing offline. Spotify ...

Casual Listener

I would like to organize my downloaded playlists on my android device. I already got my playlists organized on my PC with making folders. My android device synchronizes my folders with my PC, but not...

tspecken

Casual Listener

769 Views

2 replies

0 likes

  • 769 Views
  • 2 replies
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disables downloaded songs when my signal/internet drops out

Hate that I pay extra for Spotify so I can play music on cell phone without a internet connection and it disables about half of my songs and even whole playlists when my signal drops out even if I have the playlist downloaded. Is there anything I can...

Newbie

Hate that I pay extra for Spotify so I can play music on cell phone without a internet connection and it disables about half of my songs and even whole playlists when my signal drops out even if I ha...

kumeinan

Casual Listener

984 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Only some of the songs in three of my playlists are uploading to my Android Phone?

YES - I have tried restarting my phone and computer Yes - Ive tried to re download the app onto my phone. Yes - Ive logged out and lgged back in. Why do I have one Playlist that has over 2000 songs on my laptop and when I open my phone app it only ha...

Casual Listener

YES - I have tried restarting my phone and computer Yes - Ive tried to re download the app onto my phone.  Yes - Ive logged out and lgged back in.  Why do I have one Playlist that has over ...

Joe

Community Legend

824 Views

8 replies

0 likes

  • 824 Views
  • 8 replies
  • 0 likes

Playlists don't load

Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of my playlists, even the offline-playlists, are stuck in...

Casual Listener

Hi! After the last update, my playlists are stuck in loading-mode. They work fine if I'm online, but if I start Spotify when I'm offline (which is 90% of time when using it on my Android), all of m...

helmii_

Casual Listener

621 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! HTC Desire S/Android 2.3.5 not compatible

Dear all, after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error note says "Your device is not compatible with this version."). Which is s...

Casual Listener

Dear all,   after I have lost my previous smartphone I wanted to install Spotify on my "new" HTC Desire S/Android 2.3.5. Unfortunately it seems my device is not compatible (error not...

BlondeDevil87

Casual Listener

2365 Views

2 replies

0 likes

  • 2365 Views
  • 2 replies
  • 0 likes

Every few songs the playback pauses and I get a message that says 'the track is not available'

It actually does not pause mid song ... it usually waits until a song is over and then just stops before the next song plays. I am a premium member. Everytime this happens I have to go into the Spotify app on my phone and after a few seconds the next...

Newbie

It actually does not pause mid song ... it usually waits until a song is over and then just stops before the next song plays.  I am a premium member.  Everytime this happens I have to go in...

Joe

Community Legend

833 Views

4 replies

0 likes

  • 833 Views
  • 4 replies
  • 0 likes

No sync SpotifyPremium in SamsungGalaxyS2 w/ Android

My SpotifyPremium does not syncronize ths Starred PlayList with my laptop Spotify one; there are about 740songs and none of them are syncronized. Why? Can help? MOBILE: SpotifyPremium v.0.6.2.64 Mobile: SamsungGalaxyS2 Android v.4.0.3 LAPTOP: LaptopS...

Newbie

My SpotifyPremium does not syncronize ths Starred PlayList with my laptop Spotify one; there are about 740songs and none of them are syncronized. Why? Can help?   MOBILE: SpotifyPremium v....

Joe

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes