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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6110 Views

0 replies

7 likes

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Solved!! Music stops when phone sleeps... not streaming

I know it's not a wireless thing, because this happens even with songs that I've downloaded. I'm using a Motorola Atrix with Android, and I don't have any auto-task killing apps. I also run the phone on performance mode as far as the battery is conce...

Casual Listener

I know it's not a wireless thing, because this happens even with songs that I've downloaded.   I'm using a Motorola Atrix with Android, and I don't have any auto-task killing apps. I also ru...

Liam

Community Legend

1096 Views

5 replies

0 likes

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Spotify radio's album art and songs are grayed out

Hello. As the topic says, when I use radio in Android Spotify (I am a free user) the album art and song information is dark and very hard to see. I was wondering if anyone had a similar problem, and if there is a fix. I have attached a picture to sho...

Music Fan

Hello. As the topic says, when I use radio in Android Spotify (I am a free user) the album art and song information is dark and very hard to see. I was wondering if anyone had a similar problem, and ...

stegnersaurus

Music Fan

1223 Views

12 replies

0 likes

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Solved!! Unable to get spotify

Okay, so recentley my spotify hasn't been downloading the rest of the songs on my starred playlist. So I looked around the forum and tried a solution where I deleted the cache and uninstalled spotify and restarted my phone. Here is where the new prob...

Casual Listener

Okay, so recentley my spotify hasn't been downloading the rest of the songs on my starred playlist. So I looked around the forum and tried a solution where I deleted the cache and uninstalled spotify...

stanhort

Casual Listener

1710 Views

11 replies

0 likes

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Solved!! My songs are re-downloading everytime I open the Starred folder.

Kindle Fire first gen. Title says it all. Tried re-downloading Spotify to no avail. Anybody know anything else or able to point me in the right direction. Will be getting any updates for the Amazon store? Also having the problem where no albums are b...

Music Fan

Kindle Fire first gen. Title says it all. Tried re-downloading Spotify to no avail. Anybody know anything else or able to point me in the right direction. Will be getting any updates for the Amazon s...

user-removed

Not applicable

1438 Views

5 replies

0 likes

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  • 5 replies
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Two Accounts

Hi, Please excuse my ignorance of this subject I have just upgraded my account on my desktop to premium which should allow me to use it on my mobile, but I also previously opened a 48hour trial on my mobile using a different email address. The proble...

Newbie

Hi, Please excuse my ignorance of this subject I have just upgraded my account on my desktop to premium which should allow me to use it on my mobile, but I also previously opened a 48hour trial on ...

Peter__

Community Legend

338 Views

1 replies

0 likes

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I just need to ask a person from Spotify team :)

Hi. As the title says I need to ask someone from the Spotify team, and if someone want to discuss or something, it's okay for me I have an Samsung Galaxy S3 that runs Android of source, and I have a friend that has Iphone 4S and it runs on iOS someth...

Music Fan

Hi. As the title says I need to ask someone from the Spotify team, and if someone want to discuss or something, it's okay for me 😛   I have an Samsung Galaxy S3 that runs Android of sourc...

David

Spotify Legend

532 Views

3 replies

1 likes

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  • 1 likes

wifi disconnects whit bluetooth

Cuando conecto la tableta al sistema de sonido vía bluetooth, el wifi se desconecta. No es un problema de la tableta porque he probado con distintas y distintos teléfonos. ¿Alguna idea?.Gracias

Newbie

Cuando conecto la tableta al sistema de sonido vía bluetooth, el wifi se desconecta. No es un problema de la tableta porque he probado con distintas y distintos teléfonos. ¿Alguna idea?.Gracias

481 Views

0 replies

1 likes

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Solved!! See track / playlist length

Hi there. Is there any way to see: How far into a track I am Lengths of tracks in playlists Lengths of playlists Thanks.

Regular

Hi there.   Is there any way to see: How far into a track I am Lengths of tracks in playlists Lengths of playlists   Thanks.

user-removed

Not applicable

4921 Views

4 replies

1 likes

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Solved!! 0.5.9.28 APK

Hi,   Can anyone post the link to the latest apk release?   thanks.

Casual Listener

Hi,   Can anyone post the link to the latest apk release?   thanks.

hankiepankie23

Newbie

2188 Views

6 replies

0 likes

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Wrong song deleted from playlist

When I try to delete an "unavailable track" (grayed out) from my "Liked from Radio" playlist, it deletes the song below, but not the unavailable song. Steps to reproduce: Go to a playlist Find a song that is grayed out Long press that song until the ...

Casual Listener

When I try to delete an "unavailable track" (grayed out) from my "Liked from Radio" playlist, it deletes the song below, but not the unavailable song.   Steps to reproduce: Go to a playl...

490 Views

0 replies

0 likes

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how connect android with usb to my pc? not works

Some time I have my phone on Devices, other times it doesn't work. It's my problem ? Let me know how i can download music already downloaded offline and pass it on my phone, without downloading it one more time with my phone connection. thanks a lot ...

Newbie

Some time I have my phone on Devices, other times it doesn't work. It's my problem ? Let me know how i can download music already downloaded offline and pass it on my phone, without  downloadi...

Peter__

Community Legend

1345 Views

1 replies

0 likes

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Deleted playlists on ICS

Premium user now for about 2 years and it worked fine on my old HTC Desire running Android 2.2. Since upgrading to a Galaxy S3 running Jelly Bean though I've noticed random single tracks disappearing from playlists in offline mode (sometimes only hou...

Casual Listener

Premium user now for about 2 years and it worked fine on my old HTC Desire running Android 2.2. Since upgrading to a Galaxy S3 running Jelly Bean though I've noticed random single tracks disappearing...

Peter__

Community Legend

259 Views

1 replies

0 likes

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Spotify keeps logging me off

I have been using it on my HTC sensation for a while now on 4G, never have problems. This just started happening in the last week after an update. Itplays the song for a bit, then it just logs me off. I have tried everything, clearing data, reinstall...

Newbie

I have been using it on my HTC sensation for a while now on 4G, never have problems. This just started happening in the last week after an update. Itplays the song for a bit, then it just logs me off...

licenced

Community Legend

416 Views

1 replies

0 likes

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No sound for my tracks on my android

Three days ago and for no apparent reason the playback sound stopped on my Android smartphone. Other music programs I have play normally. Playlists transferred to my iPod also play normally. Tried uninstalling and reinstalling the app with no results...

Casual Listener

Three days ago and for no apparent reason the playback sound stopped on my Android smartphone. Other music programs I have play normally. Playlists transferred to my iPod also play normally...

licenced

Community Legend

354 Views

1 replies

0 likes

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playlists not playing

Hi! I have been using Spotify Premium on my android for months. However, it just stopped playing my tracks. It wont play either the downloaded ones or stream while online. I tried reinstalling, too! Can you help me?

Newbie

Hi! I have been using Spotify Premium on my android for months. However, it just stopped playing my tracks. It wont play either the downloaded ones or stream while online. I tried reinstalling, too! ...

licenced

Community Legend

356 Views

1 replies

0 likes

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Troubles on my Samsung Galaxy 3

I signed out this a.m. and now my App doesn't work to get me back in. I tried signing back in another way and my playlists still dont appear. I went to the troubleshooting guide, but if I erase the App as suggested, I will lose all my data. I put a l...

Newbie

I signed out this a.m. and now my App doesn't work to get me back in.  I tried signing back in another way and my playlists still dont appear.  I went to the troubleshooting guide, but if I...

licenced

Community Legend

324 Views

1 replies

0 likes

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Spotify App for Android SHOULD NOT be importing music files that is not able to play!

Spotify App for Android SHOULD NOT be importing music files that is not able to playback! At the moment, Spotify keeps synchronizing on Android devices ALACs (Apple Lossless Audio Codec) files, but it can't playback them, which disrupts playlists. It...

Music Fan

Spotify App for Android SHOULD NOT be importing music files that is not able to playback!   At the moment, Spotify keeps synchronizing on Android devices ALACs (Apple Lossless Audio Codec) f...

268 Views

0 replies

0 likes

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shuffle ALL songs in ALL playlists!!!

Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!?????That's just rubbish

Casual Listener

Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!????? That's just rubbish 😞

Peter__

Community Legend

7828 Views

20 replies

4 likes

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Android app version 0.5.9.28 (20th February 2013)

So there was a new version of the Android app released on Wednesday. Not a peep from anyone at Spotify (as usual) and no change at all in the "What's New" section on Google Play. If there really is no difference then why was there a release? Please s...

Community Legend

So there was a new version of the Android app released on Wednesday. Not a peep from anyone at Spotify (as usual) and no change at all in the "What's New" section on Google Play. If there really is n...

jms74

Music Fan

621 Views

3 replies

1 likes

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Share my audio using Bluetooh with another Premium user

Hello all: First to all, sorry for my English. I'm a premium user and I normally go to rollerblading using my Samsumg Galaxy SIII like a mp3 reproducing with Spotify. I have a friend that do that too, and we are interesting in share our playlists and...

Newbie

Hello all:   First to all, sorry for my English.   I'm a premium user and I normally go to rollerblading using my Samsumg Galaxy SIII like a mp3 reproducing with Spotify. I have a f...

licenced

Community Legend

336 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes