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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4472 Views

0 replies

6 likes

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Can't use downloaded playlist in offline mode, no songs displayed on the playlist

Hi, I have LG Optimus L9 with android 4.1.2 I have downloaded a playlist (slightly over 500 tracks) and when I am in offline mode and open the playlist there are no songs there. I have to go to online mode and open the playlist again for tracks to re...

Regular

Hi,   I have LG Optimus L9 with android 4.1.2   I have downloaded a playlist (slightly over 500 tracks) and when I am in offline mode and open the playlist there are no songs there....

CyclopsPL

Regular

717 Views

4 replies

1 likes

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  • 1 likes

Solved!! Phone keeps re downloading the last 23% of playlist

I am A premium user with a Galaxy S3 and a Nexus 10. My Nexus has no issues, plenty of storage space available and never has to download songs over again. My phone has plenty of external space and a fair bit on the phone itself, but every time I go o...

Casual Listener

I am A premium user with a Galaxy S3 and a Nexus 10. My Nexus has no issues, plenty of storage space available and never has to download songs over again. My phone has plenty of external space and a ...

thebagemenace

Casual Listener

898 Views

6 replies

0 likes

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Impossible de synchroniser les playlists. Nouvelle tentative e cours...

Bonjour ! Sur mon PC, j'ai des playlist avec environ 1200 musiques. Mais lorsque je les synchronises sur mon Galaxy S4, toutes les musiques ne sont pas synchronié (online ou offline). Sur mon PC, voici le nombre de musiques que j'ai dans mes playlist...

Casual Listener

Bonjour !   Sur mon PC, j'ai des playlist avec environ 1200 musiques.   Mais lorsque je les synchronises sur mon Galaxy S4, toutes les musiques ne sont pas synchronié (online ou off...

Dylaan128

Casual Listener

596 Views

2 replies

0 likes

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Nexus 4 Bugs V 0.5.13.63

-Spotify randomly logs me out. -When logging in or out my playlists are all deleted -When playlists are supposedly downloaded "The download bar reaches 100% and dissapperars" only a couple songs are. -The login button changes from "login" to "logging...

Casual Listener

-Spotify randomly logs me out. -When logging in or out my playlists are all deleted -When playlists are supposedly downloaded "The download bar reaches 100% and dissapperars" only a couple songs ...

treap

Roadie

683 Views

3 replies

0 likes

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Not downloading all songs in a playlist

I am new to Spotify so this may be something very obvious, on my HTC One app I have told it to download a playlist and it only seems to download half the songs, the other half 'aren't available', does it only download songs that spotify has in it's l...

Casual Listener

I am new to Spotify so this may be something very obvious, on my HTC One app I have told it to download a playlist and it only seems to download half the songs, the other half 'aren't available'...

Joe

Community Legend

4065 Views

7 replies

0 likes

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Spotify App forgets what it was doing

I'm running the Spotify Android App on an HTC One X with Jellybean (4.1.1). When I go back to it after a brief period of inactivity (e.g. pause the music, go into the grocery store, do my shopping, go back to my car and open Spotify again), I find th...

Visitor

I'm running the Spotify Android App on an HTC One X with Jellybean (4.1.1). When I go back to it after a brief period of inactivity (e.g. pause the music, go into the grocery store, do my shopping, g...

Scott00

Regular

2321 Views

10 replies

3 likes

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Duplicate accounts - spotify v facebook - connection problems

Hi there,I've had problems for the last few months with my spotify not working. I've been a premium subscriber for quite a while and let my subscription lapse as I was so frustrated with the lack of android support.I previously had issues on my andro...

Casual Listener

Hi there, I've had problems for the last few months with my spotify not working. I've been a premium subscriber for quite a while and let my subscription lapse as I was so frustrated with the lack...

Peter__

Community Legend

862 Views

6 replies

0 likes

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Smart Rotator App

Now, not only do we not have landscape mode, but since this new update, the Smart Rotator app no longer works. Well, it tries to work, but it crashes the Spotify app in such a way that I have to reboot my phone. Crazy. I don't really expect an answer...

Music Fan

Now, not only do we not have landscape mode, but since this new update, the Smart Rotator app no longer works.  Well, it tries to work, but it crashes the Spotify app in such a way that I have t...

user-removed

Not applicable

971 Views

10 replies

0 likes

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Solved!! Playlist appearing differently on Android vs OSX vs Tablet

Hi there, I don't know if this problem is associated with all of my playlists as I'm too worried to do anything to them. However, my main playlist has not been updating correctly. So this morning I created a brand new playlist called NEW and moved al...

Regular

Hi there, I don't know if this problem is associated with all of my playlists as I'm too worried to do anything to them.   However, my main playlist has not been updating correctly. So this mo...

keeno79

Regular

767 Views

5 replies

0 likes

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Solved!! I installed spotify but it doesnt appear in my apps

I have a samsung s3 and I went to the play store to install soptify . I did that and then it said that it would be sent to my mobile shortly but although it now says installed on the play store I've been waiting for half an hour and nothing has appea...

Casual Listener

I have a samsung s3 and I went to the play store to install soptify . I did that and then it said that it would be sent  to my mobile shortly but although it now says installed on the play store...

Liam

Community Legend

1130 Views

3 replies

0 likes

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Solved!! Android App not loading properly

Up until about 10 minutes ago I've had no real complaints about the Spotify Android app. the app now ceases to load properly. I am running ICS 4.04 on a Galaxy Nexus (VzW). The beta app loads but all I get is a white canvas. The Google Play Store app...

Newbie

Up until about 10 minutes ago I've had no real complaints about the Spotify Android app.  the app now ceases to load properly.  I am running ICS 4.04 on a Galaxy Nexus (VzW).  The beta...

EdLSP

Newbie

2034 Views

5 replies

0 likes

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Title is not available

Hi all, I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus) but it is available on my pc(win 8)!!That's really strange. I took a day ago the premium trial, but if i can't play the music of my pl...

Casual Listener

Hi all,   I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus)  but it is available on my pc(win 8)!! That's really strange. I took...

Peter__

Community Legend

541 Views

3 replies

0 likes

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Solved!! Verizon Galaxy Nexus, White Screen, Help?

Hello all, I'm getting a completely white screen when I try to open up the spotify app. The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's what it is supposed to be called, but it's the one that op...

Regular

Hello all, I'm getting a completely white screen when I try to open up the spotify app.  The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's...

Frankiep505

Newbie

3077 Views

17 replies

0 likes

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Spotify won't stream via bluetooth - then won't work when disconnected

I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, but there is no sound. If I then disconnect from Blu...

Newbie

I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, b...

495 Views

0 replies

0 likes

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only a white screen showing when installed on android phone

hi my problem is I recently had my htc v fixed, so I installed spotify back on to my phone. It said it was successful. When I opened it all I get is a white screen. I have uninstalled it and reinstalled a couple of times but same problem. Anyone here...

Newbie

hi   my problem is I recently had my htc v fixed,  so I installed spotify back on to my phone.  It said it was successful.  When I opened it all I get is a white screen. &nbsp...

f2k

Regular

1316 Views

2 replies

0 likes

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Starred playlist stuck on "Loading..." (Works on desktop)

DescriptionWhen I load spotify on my android samsung galaxy s3 my starred playlist gets stuck on "Loading..." Has never worked despite hours of use. What are the steps you took to get to the error/issue?1. Login2. Notice all playlists say "Loading......

Casual Listener

Description When I load spotify on my android samsung galaxy s3 my starred playlist gets stuck on "Loading..." Has never worked despite hours of use. What are the steps you took to get to the erro...

inflames1

Newbie

768 Views

4 replies

0 likes

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Solved!! playlist shows up, but songs aren't syncing

So when I make a new playlist on the computer, it will show up on my phone, but the songs themselves won't. I'm connected to the same wifi as my computer and i've tried logging in and out of the app, but that's not working.. Idk what to do. so, for e...

Casual Listener

So when I make a new playlist on the computer, it will show up on my phone, but the songs themselves won't. I'm connected to the same wifi as my computer and i've tried logging in and out of the app,...

vermilleon

Casual Listener

779 Views

2 replies

0 likes

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playlists seem to get 'stuck' while syncing on my Droid HTC incredible......suggestions?

i typically have no trouble syncing my playlists to listen offline, but recently i havent been able to snyc more than one, maybe two songs. i havent reched the max, im connected to wifi, im a paying premium member....what gives? it just continually s...

Newbie

i typically have no trouble syncing my playlists to listen offline, but recently i havent been able to snyc more than one, maybe two songs. i havent reched the max, im connected to wifi, im a paying ...

MichaelJerzak

Composer

335 Views

2 replies

0 likes

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sync problem

hello! when i try to sync a playlist with my android device, spotify always selects all music. it is not possible for me to sync a single playlist. can anyone help me?

Casual Listener

hello!   when i try to sync a playlist with my android device, spotify always selects all music. it is not possible for me to sync a single playlist.   can anyone help me?

Froze-T

Casual Listener

406 Views

3 replies

0 likes

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Free Trial

I just signed up for the premium free trial and my mobile app still says that I am using the free version. I created both accounts by logging into my Facebook account. I would like to be able to use to the premium account through my IPhone app!

Newbie

I just signed up for the premium free trial and my mobile app still says that I am using the free version. I created both accounts by logging into my Facebook account. I would like to be able to use ...

Taylor

Community Legend

353 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes