Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So, I bought a smartphone this weekend. A Samsung Galaxy S3 Mini. I Installed spotify on it, and that's where the drama began. At home I use Spotify on my desktop. No problems at all, but the android app is just crappy. Already contacted Spotify abou...
So, I bought a smartphone this weekend. A Samsung Galaxy S3 Mini. I Installed spotify on it, and that's where the drama began. At home I use Spotify on my desktop. No problems at all, but ...
Community Legend
1970 Views
9 replies
0 likes
This is simplest functionality any music app should have, the ability to rearrange music in playlists on your phone. So why is it that I can only do it on the desktop version but not the mobile app? I also looked around and it appears iPhone users CA...
This is simplest functionality any music app should have, the ability to rearrange music in playlists on your phone. So why is it that I can only do it on the desktop version but not the mobile app...
Community Legend
1777 Views
8 replies
3 likes
I had no real issues with my textmessaging on my HTC One S until I installed Spotify. It takes ages to write a text and ages to send or receive one as well. Has anyone had this problem? I assume it is because of Spotify since it occured at the same t...
I had no real issues with my textmessaging on my HTC One S until I installed Spotify. It takes ages to write a text and ages to send or receive one as well. Has anyone had this problem? I assume it i...
Community Legend
445 Views
3 replies
0 likes
I am trying to sync a song which is not avaible in my location (UK) I have the song as a local file and add it to the playlist that i have downloaded on my phone. The problem is that the song on my phone is a now a live version of the song that is av...
I am trying to sync a song which is not avaible in my location (UK) I have the song as a local file and add it to the playlist that i have downloaded on my phone. The problem is that the song on my p...
Casual Listener
452 Views
2 replies
0 likes
I've been using spotify premium for a long time now but a couple of days ago it started to make all my tracks unavailable when I go offline, sometimes it works for a couple of minutes, then its gone again. What's happening, this is very annoying when...
I've been using spotify premium for a long time now but a couple of days ago it started to make all my tracks unavailable when I go offline, sometimes it works for a couple of minutes, then its gone ...
Regular
598 Views
3 replies
0 likes
The 8th of February, I got spotfiy premium in one of those gift cards. It turned out to work perfectly on my computer, but when I downloaded the Spotify app, and the 48 hours free trial expired, the premium that I bought, suddenly stopped working. Ha...
The 8th of February, I got spotfiy premium in one of those gift cards. It turned out to work perfectly on my computer, but when I downloaded the Spotify app, and the 48 hours free trial expired, the ...
Community Legend
406 Views
1 replies
0 likes
Hi, this month I actually have not paid for premium and so, I left the Spotify app alone. Today I ran out of data so I checked the usage. In about 3 days the Spotify app, not downloading or doing anything inperticular used almost 400mb of cellular da...
Hi, this month I actually have not paid for premium and so, I left the Spotify app alone. Today I ran out of data so I checked the usage. In about 3 days the Spotify app, not downloading or doing any...
Community Legend
874 Views
3 replies
0 likes
My issue is rather specific as it pertains only to one album. Cage - Depart From Me. I have the album locally and I can listen to every track on Spotify on my Mac. The tracks Nothing Left To Say, I Lost It In Havertown, Teenage Hands, Look At What Yo...
My issue is rather specific as it pertains only to one album. Cage - Depart From Me. I have the album locally and I can listen to every track on Spotify on my Mac. The tracks Nothing Left To Say, I L...
Casual Listener
426 Views
2 replies
0 likes
I have spotify on my android phone. How do I sign out when I want to stop listening? I've been using "forcestop" on the app, but I don't think that's probably the best way. Thanks!
I have spotify on my android phone. How do I sign out when I want to stop listening? I've been using "forcestop" on the app, but I don't think that's probably the best way. Thanks!
Community Legend
8044 Views
5 replies
0 likes
Just installed Spotify on my Android Samsung Galaxy S2. Have premium account. I get an error msg: unable to login. Either the Username or Password is incorrect. However both ARE correct. Now I start to get pissed. What do I do to fix this?
Just installed Spotify on my Android Samsung Galaxy S2. Have premium account. I get an error msg: unable to login. Either the Username or Password is incorrect. However both ARE correct. Now I start ...
Community Legend
526 Views
1 replies
0 likes
So, I've uninstalled and reinstalled the app, uninstalled and reinstalled on my computer, yet no matter what I do, my PC CAN NOT FIND MY DEVICE. And very very rarely, after downloading an entire playlist, my PC will find my device and start syncing a...
So, I've uninstalled and reinstalled the app, uninstalled and reinstalled on my computer, yet no matter what I do, my PC CAN NOT FIND MY DEVICE. And very very rarely, after downloading an entire play...
294 Views
0 replies
0 likes
First off, i really like what spotify is doing. It was my first time using a service like this and i immediatly went for the full plan because it stroked me as very good value, still does. If it worked, which it doesn't. Sorry if this sounds harsh, i...
First off, i really like what spotify is doing. It was my first time using a service like this and i immediatly went for the full plan because it stroked me as very good value, still does. If it work...
Casual Listener
560 Views
6 replies
0 likes
Hi, I was wondering if anyone out there could help me sort this problem. I have just downloaded a few mp3 files on my laptop. Imported the tracks into my local files and moved the tracks into my playlist folder in my laptop. The problem is I can play...
Hi, I was wondering if anyone out there could help me sort this problem. I have just downloaded a few mp3 files on my laptop. Imported the tracks into my local files and moved the tracks i...
Casual Listener
598 Views
4 replies
0 likes
Just paid to be a premium member and I'm not getting the premium benifits
Just paid to be a premium member and I'm not getting the premium benifits
Community Legend
330 Views
1 replies
0 likes
I have just bought premium but on my mobile and on my computer it still says i am on free and wont givde me anything from premium Why is this?
I have just bought premium but on my mobile and on my computer it still says i am on free and wont givde me anything from premium Why is this?
Community Legend
298 Views
2 replies
0 likes
Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na.Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the track bar will move. If I first hit pause and then pl...
Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na. Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the ...
Community Legend
275 Views
1 replies
0 likes
My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, she has no computer), and it gets to about 22% and j...
My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, s...
Community Legend
313 Views
1 replies
0 likes
Hi, I use my spotify everyday and I've always listened to my starred playlist but since yesterday, my starred playlist is only showing "Loading" on my mobile device. I have synced and resynced but nothing is happening.
Hi, I use my spotify everyday and I've always listened to my starred playlist but since yesterday, my starred playlist is only showing "Loading" on my mobile device. I have synced and resy...
Casual Listener
288 Views
2 replies
0 likes
I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify with the same account I use on my PC and iPad. Is this ...
I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify wit...
Community Legend
1304 Views
14 replies
0 likes
Hello!The crossfade on Android doesn't work fine in this case:If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfade should start the mix), the audio it's paused around a 1...
Hello! The crossfade on Android doesn't work fine in this case: If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfad...
Community Legend
772 Views
1 replies
0 likes
