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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34836 Views
  • 64 replies
  • 25 likes
  • 34836 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873589 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873589 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25454 Views
  • 3 replies
  • 0 likes
  • 25454 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium account on Samsung Galaxy Note 10.1 4G

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet The problem is that I can hardly do anything because Premium membership is n...

  • Casual Listener
  • I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet   The problem ...
  • Peter__
  • Community Legend
  • 2368 Views
  • 3 replies
  • 0 likes
  • 2368 Views
  • 3 replies
  • 0 likes

Galaxy Nexus issues

Hi, I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work. I've looked on the fourm for a little bit but was unable to replicate some of the successes people have had with their phones w...

  • Newbie
  • Hi,   I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work.  I've looked on the fourm for a little bit but was unable to...
  • Liam
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

galaxy nexus wont get download playlist

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared.Is quite annoying and I think you have been knowing this i...

  • Newbie
  • Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared. ...
  • Peter__
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

What happens in case i loose my device?

Hi, i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices. So what is happening in case i got 1 song synced to 3 devices, then loose on of them and replace it?...

  • Newbie
  • Hi,   i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices.   So what is happening in cas...
  • Peter__
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Temporary Error when merging accounts. Please try again.

I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks

  • Newbie
  • I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks
  • Zoki
  • Newbie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Better Distinguishment Between Clean and Explicit Songs

On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album. There is no tag or label or anything that will alert you as to the censorship or lack thereof. It would be nice if an [Explicit] label s...

  • Visitor
  • On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album.  There is no tag or label or anything that will alert you as to the censorship o...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

How do I do to remove downloaded music from my internal storage

Hi, I've been wondering how do I do to remove downloaded playlists. I mean, I know there is an option that allows to remove it, but I have noticed that the files are still somewhere on my phone tacking up space. Please, how do I do to delete the file...

  • Newbie
  • Hi,   I've been wondering how do I do to remove downloaded playlists. I mean, I know there is an option that allows to remove it, but I have noticed that the files are still somewhere on my ...
  • Peter__
  • Community Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Spotify doesn't work on my android

I have Spotify Premium, but lately all the songs have been grey. I can't play them. I've bought it for this month.. Why won't the tracks play?

  • Newbie
  • I have Spotify Premium, but lately all the songs have been grey. I can't play them. I've bought it for this month.. Why won't the tracks play?
  • Peter__
  • Community Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Premium "License to listen offline expired"

So i've upgraded to Premium, I wish to listen to a playlist offline. I'm able to login to Spotify for Ubuntu 12.04 (review version) and use the offline mode. However when i try and 'Sync' to my HTC device the phone app does **bleep** all. Spotify on ...

  • Visitor
  • So i've upgraded to Premium, I wish to listen to a playlist offline.   I'm able to login to Spotify for Ubuntu 12.04 (review version) and use the offline mode. However when i try and 'Sync' ...
  • tbagfish
  • Newbie
  • 1165 Views
  • 5 replies
  • 0 likes
  • 1165 Views
  • 5 replies
  • 0 likes

mobile device keeps "pausing" playback

not actually pausing, but on specific/particular songs, the music stops being audible.

  • Casual Listener
  • not actually pausing, but on specific/particular songs, the music stops being audible.
  • ngleichman
  • Casual Listener
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Phone no longer boots after installing Spotify

Installed on ICS on Verizon HTC Rezound. Phone will no longer boot. Did this happen to anyone else? Any ideas?

  • Newbie
  • Installed on ICS on Verizon HTC Rezound.  Phone will no longer boot.  Did this happen to anyone else?  Any ideas?
  • Goodman
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Are spotify apps (on the sidebar) available for mobile phones?

Helloooooo everyone, Newly-upgraded Spotify Premium subscriber here! I just signed up for spotify premium last week and am loving it. So many songs and artists at my fingertips, and no ads too! I wasn't a huge spotify user before (more of an iTunes g...

  • Regular
  • Helloooooo everyone,   Newly-upgraded Spotify Premium subscriber here! I just signed up for spotify premium last week and am loving it. So many songs and artists at my fingertips, and no ads...
  • idanby
  • Regular
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Cannot remove radio station

This has been posted in the Mac and Windows forums, just thought I'd add it here as well. It wouldn't be so bad if there was magically a Maroon 5 radio station waiting for me when I first launched Spotify Radio. This is not a feature request, this is...

  • Casual Listener
  • This has been posted in the Mac and Windows forums, just thought I'd add it here as well. It wouldn't be so bad if there was magically a Maroon 5 radio station waiting for me when I first launched Sp...
  • Clemferguson
  • Newbie
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Spotify Playlist Won't Download?

I have a Verizon Samsung Galaxy Nexus and I am trying to download a 300 song playlist. I have 29GB left on the phone, yet anytime I try to download it says I am out of space. Sometimes it will download 3 or 4 songs and then just stops. I have tried o...

  • Music Fan
  • I have a Verizon Samsung Galaxy Nexus and I am trying to download a 300 song playlist. I have 29GB left on the phone, yet anytime I try to download it says I am out of space. Sometimes it will downlo...
  • Marco
  • Community Legend
  • 1404 Views
  • 9 replies
  • 0 likes
  • 1404 Views
  • 9 replies
  • 0 likes

using Spotify unlimited on an android device

I have a wifi only (no 3g) android device that i want to use in the home with with spotify and airport connected speakers. Whenever I load spotify ( I have unlimited) it tells me i need premium. given the device has the same access & portability as a...

  • Newbie
  • I have a wifi only (no 3g)  android device that i want to use in the home with with spotify and airport connected speakers. Whenever I load spotify  ( I have unlimited) it tells me i need p...
  • Peter__
  • Community Legend
  • 1232 Views
  • 5 replies
  • 0 likes
  • 1232 Views
  • 5 replies
  • 0 likes

Please fire your Android Dev team.

Are you guys serious? Half of the bugs on this forum could easliy be fixed with in a week. You guys don't update anyone on what you are working on. I've ended my premium sub because of this. Terrible terrible customer support with all the revenue you...

  • Casual Listener
  • Are you guys serious? Half of the bugs on this forum could easliy be fixed with in a week. You guys don't update anyone on what you are working on. I've ended my premium sub because of this. Terrible...
  • Peter__
  • Community Legend
  • 639 Views
  • 5 replies
  • 0 likes
  • 639 Views
  • 5 replies
  • 0 likes

My free 30 days trial expired after 2 days after my 2 day phone trial expired.

My free 30 days trial expired after 2 days after my 2 day phone trial expired. I did not know what to do after that so i just sign up with my credit card once more and am now affraid im will be billed two times a mounth, I have recived two receipts.

  • Newbie
  • My free 30 days trial expired after 2 days after my 2 day phone trial expired. I did not know what to do after that so i just sign up with my credit card once more and am now affraid im will be bille...
  • Peter__
  • Community Legend
  • 547 Views
  • 2 replies
  • 0 likes
  • 547 Views
  • 2 replies
  • 0 likes

Playlist won't stay in Downloaded playlists list

I have been experiencing a problem with the latest Android app for the past month (I suspect the problem has been there since the latest version was released but I only just noticed it recently). The problem is that any playlists downloaded (set to o...

  • Community Legend
  • I have been experiencing a problem with the latest Android app for the past month (I suspect the problem has been there since the latest version was released but I only just noticed it recently). &...
  • twedd61
  • Newbie
  • 872 Views
  • 4 replies
  • 2 likes
  • 872 Views
  • 4 replies
  • 2 likes

Preguntas sobre cuenta premium

Hola a todos, necesito saber cuanto tiempo dura el pago de la mensualidad de spotify premium, lo que.quiero saber si cuando se esta hacercando el dia pago, se hace como pago automatico o si hay que pagarlo manuelmente o si te dan las 2 opciones, nece...

  • Newbie
  • Hola a todos, necesito saber cuanto tiempo dura el pago de la mensualidad de spotify premium, lo que.quiero saber si cuando se esta hacercando el dia pago, se hace como pago automatico o si hay que ...
  • 581 Views
  • 0 replies
  • 0 likes
  • 581 Views
  • 0 replies
  • 0 likes