Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375421 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi there,I've had problems for the last few months with my spotify not working. I've been a premium subscriber for quite a while and let my subscription lapse as I was so frustrated with the lack of android support.I previously had issues on my andro...
Hi there, I've had problems for the last few months with my spotify not working. I've been a premium subscriber for quite a while and let my subscription lapse as I was so frustrated with the lack...
Community Legend
987 Views
6 replies
0 likes
Now, not only do we not have landscape mode, but since this new update, the Smart Rotator app no longer works. Well, it tries to work, but it crashes the Spotify app in such a way that I have to reboot my phone. Crazy. I don't really expect an answer...
Now, not only do we not have landscape mode, but since this new update, the Smart Rotator app no longer works. Well, it tries to work, but it crashes the Spotify app in such a way that I have t...
Not applicable
1143 Views
10 replies
0 likes
Hi there, I don't know if this problem is associated with all of my playlists as I'm too worried to do anything to them. However, my main playlist has not been updating correctly. So this morning I created a brand new playlist called NEW and moved al...
Hi there, I don't know if this problem is associated with all of my playlists as I'm too worried to do anything to them. However, my main playlist has not been updating correctly. So this mo...
Regular
856 Views
5 replies
0 likes
I have a samsung s3 and I went to the play store to install soptify . I did that and then it said that it would be sent to my mobile shortly but although it now says installed on the play store I've been waiting for half an hour and nothing has appea...
I have a samsung s3 and I went to the play store to install soptify . I did that and then it said that it would be sent to my mobile shortly but although it now says installed on the play store...
Community Legend
1223 Views
3 replies
0 likes
Up until about 10 minutes ago I've had no real complaints about the Spotify Android app. the app now ceases to load properly. I am running ICS 4.04 on a Galaxy Nexus (VzW). The beta app loads but all I get is a white canvas. The Google Play Store app...
Up until about 10 minutes ago I've had no real complaints about the Spotify Android app. the app now ceases to load properly. I am running ICS 4.04 on a Galaxy Nexus (VzW). The beta...
Newbie
2118 Views
5 replies
0 likes
Hi all, I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus) but it is available on my pc(win 8)!!That's really strange. I took a day ago the premium trial, but if i can't play the music of my pl...
Hi all, I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus) but it is available on my pc(win 8)!! That's really strange. I took...
Community Legend
601 Views
3 replies
0 likes
Hello all, I'm getting a completely white screen when I try to open up the spotify app. The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's what it is supposed to be called, but it's the one that op...
Hello all, I'm getting a completely white screen when I try to open up the spotify app. The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's...
Newbie
3315 Views
17 replies
0 likes
I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, but there is no sound. If I then disconnect from Blu...
I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, b...
524 Views
0 replies
0 likes
hi my problem is I recently had my htc v fixed, so I installed spotify back on to my phone. It said it was successful. When I opened it all I get is a white screen. I have uninstalled it and reinstalled a couple of times but same problem. Anyone here...
hi my problem is I recently had my htc v fixed, so I installed spotify back on to my phone. It said it was successful. When I opened it all I get is a white screen.  ...
Regular
1374 Views
2 replies
0 likes
DescriptionWhen I load spotify on my android samsung galaxy s3 my starred playlist gets stuck on "Loading..." Has never worked despite hours of use. What are the steps you took to get to the error/issue?1. Login2. Notice all playlists say "Loading......
Description When I load spotify on my android samsung galaxy s3 my starred playlist gets stuck on "Loading..." Has never worked despite hours of use. What are the steps you took to get to the erro...
Newbie
837 Views
4 replies
0 likes
So when I make a new playlist on the computer, it will show up on my phone, but the songs themselves won't. I'm connected to the same wifi as my computer and i've tried logging in and out of the app, but that's not working.. Idk what to do. so, for e...
So when I make a new playlist on the computer, it will show up on my phone, but the songs themselves won't. I'm connected to the same wifi as my computer and i've tried logging in and out of the app,...
Casual Listener
826 Views
2 replies
0 likes
i typically have no trouble syncing my playlists to listen offline, but recently i havent been able to snyc more than one, maybe two songs. i havent reched the max, im connected to wifi, im a paying premium member....what gives? it just continually s...
i typically have no trouble syncing my playlists to listen offline, but recently i havent been able to snyc more than one, maybe two songs. i havent reched the max, im connected to wifi, im a paying ...
Composer
360 Views
2 replies
0 likes
hello! when i try to sync a playlist with my android device, spotify always selects all music. it is not possible for me to sync a single playlist. can anyone help me?
hello! when i try to sync a playlist with my android device, spotify always selects all music. it is not possible for me to sync a single playlist. can anyone help me?
Casual Listener
458 Views
3 replies
0 likes
I just signed up for the premium free trial and my mobile app still says that I am using the free version. I created both accounts by logging into my Facebook account. I would like to be able to use to the premium account through my IPhone app!
I just signed up for the premium free trial and my mobile app still says that I am using the free version. I created both accounts by logging into my Facebook account. I would like to be able to use ...
Community Legend
382 Views
1 replies
0 likes
Hi since upgrading to the latest android version i cannot seem to sync any playlists to the phone as every time the app closes it brings up an unknown error and it has de-synced all my playlists which is now becoming quite frustrating as i have about...
Hi since upgrading to the latest android version i cannot seem to sync any playlists to the phone as every time the app closes it brings up an unknown error and it has de-synced all my playlists whic...
Casual Listener
1142 Views
4 replies
0 likes
Hi people, Ive got a HTC Sensation and been using spotify happily for the past year. Now however (for the past month or so), whenever i sync new songs onto my offline playlists, they eventually (usually within the next 10 - 30 mins, or after closing/...
Hi people, Ive got a HTC Sensation and been using spotify happily for the past year. Now however (for the past month or so), whenever i sync new songs onto my offline playlists, they event...
Newbie
4008 Views
17 replies
1 likes
I just love the update Now i can finally hear old songs that i added long time ago with just search them and not actoually looking after them in playlists with over 1000 songs in Thanks Spotify for making this nice update! But my problem now is that ...
I just love the update 😄 Now i can finally hear old songs that i added long time ago with just search them and not actoually looking after them in playlists with over 1000 songs in 😛 Than...
Not applicable
556 Views
1 replies
1 likes
Hi, I have bee a premium member for years and now suddenly when I try to login to my mobile and laptop Spotify it says that I do not have that anymore..?? On my Tablets it works just fine. What should I do?
Hi, I have bee a premium member for years and now suddenly when I try to login to my mobile and laptop Spotify it says that I do not have that anymore..?? On my Tablets it works just fine....
Community Legend
323 Views
2 replies
0 likes
Can't play any radio stations. keeps loading. Galaxy Note2 N7100 android 4.1.2 based on Preempt.
Can't play any radio stations. keeps loading. Galaxy Note2 N7100 android 4.1.2 based on Preempt.
Community Legend
318 Views
1 replies
0 likes
After creating a new Playlist I copied an already existing Playlist into it and deleted my old one. There are 547 titles in it and I can play all the tracks without any problems on my Pc. However on my Android phone i had to update my playlist and no...
After creating a new Playlist I copied an already existing Playlist into it and deleted my old one. There are 547 titles in it and I can play all the tracks without any problems on my Pc. However on ...
Casual Listener
405 Views
2 replies
0 likes
