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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48252 Views
  • 66 replies
  • 25 likes
  • 48252 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880529 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880529 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26954 Views
  • 4 replies
  • 0 likes
  • 26954 Views
  • 4 replies
  • 0 likes

Songs stop playing despite wireless connection

Songs will simply pause for no reason despite being on a really strong wireless connection. Not buffering, because I have to go back in the app and hit play every single time it does this. Also. when playing shuffle or radio, sometimes the minutes/pl...

  • Casual Listener
  • Songs will simply pause for no reason despite being on a really strong wireless connection. Not buffering, because I have to go back in the app and hit play every single time it does this. Also. when...
  • Liam
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Premium Spotify randomly skipping on my mobile

Spotify tends to skip when playing my offline tracks. There isn't any logic to it, it doesn't seem, and the tracks play fine when I'm on my laptop. It's makes a great service that I wouldn't mind paying for really difficult to enjoy and I'm starting ...

  • Newbie
  • Spotify tends to skip when playing my offline tracks. There isn't any logic to it, it doesn't seem, and the tracks play fine when I'm on my laptop. It's makes a great service...
  • Peter__
  • Community Legend
  • 669 Views
  • 2 replies
  • 0 likes
  • 669 Views
  • 2 replies
  • 0 likes

Mysterious Starred tracks

I have just had a clear out as I hit my starred tracks limit. I have removed my stars from every track on my desktop app, and this has transferred to my android app. Why then does it say that I have 17 starred tracks? Any help would be appreciated. T...

  • Music Fan
  • I have just had a clear out as I hit my starred tracks limit. I have removed my stars from every track on my desktop app, and this has transferred to my android app.   Why then does it say t...
  • markrth
  • Casual Listener
  • 509 Views
  • 4 replies
  • 0 likes
  • 509 Views
  • 4 replies
  • 0 likes

Spotify premium on phone star bug

Hey all. this is a small problem but for me its quite irritating. Alright so it all started with me getting my galaxy s3 and downloaded spotify on it. I then got spotify premium and started to log in on spotify on phone. I do not have any song starre...

  • Casual Listener
  • Hey all. this is a small problem but for me its quite irritating.   Alright so it all started with me getting my galaxy s3 and downloaded spotify on it. I then got spotify premium and starte...
  • markrth
  • Casual Listener
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

downloading music

hi everyone. I signed up for spotify a couple of weeks ago, I've been using the spotify app on my Android phone. At first download speeds were great whether over wifi or using 3g. Within the last few days, the download speeds have slowed considerably...

  • Newbie
  • hi everyone. I signed up for spotify a couple of weeks ago, I've been using the spotify app on my Android phone. At first download speeds were great whether over wifi or using 3g. Within the last few...
  • Peter__
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Listen to music from internal and external sd card at the same time

Is there a way to listen to music from my internal sd card and external sd card at the same time? Meaning I want to listen on my phone to both sd cards at the same time. I know how to transer music to both using the technique Helloworld124 posted. Bu...

  • Visitor
  • Is there a way to listen to music from my internal sd card and external sd card at the same time? Meaning I want to listen on my phone to both sd cards at the same time. I know how to ...
  • licenced
  • Community Legend
  • 1555 Views
  • 2 replies
  • 0 likes
  • 1555 Views
  • 2 replies
  • 0 likes

Issues Switching between the Way I Listen

Hi Guys,I am having issues with the Spotify Android App when I switch between the way I listen to them (If that makes sense lol)When Im at work, Im usually listening to songs through my Headphones, Then when I get into the work Car I listed to it thr...

  • Newbie
  • Hi Guys, I am having issues with the Spotify Android App when I switch between the way I listen to them (If that makes sense lol) When Im at work, Im usually listening to songs through my Headpho...
  • licenced
  • Community Legend
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Won't stop playing single genre of music

My android app somehow got stuck on the metal genre. I have maybe 20 metal tracks starred on my playlist (of ~2500 total). I'm selecting the playlist with all my starred tracks, but it keeps playing metal. Any way to reset?

  • Casual Listener
  • My android app somehow got stuck on the metal genre. I have maybe 20 metal tracks starred on my playlist (of ~2500 total). I'm selecting the playlist with all my starred tracks, but it keeps playing ...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Spotify ne marche plus sous android samsung s2

Spotify ne se connecte pas à internetJe n'arrive plus à lire mes playlist depuis mon samsung S2. même problème sur galaxy tab. Un écran vide apparait quand je veux rentrer dans un dossier ou une playlist. ça fait + d'une semaine que ça dure, j'ai un ...

  • Newbie
  • Spotify ne se connecte pas à internet Je n'arrive plus à lire mes playlist depuis mon samsung S2. même problème sur galaxy tab. Un écran vide apparait quand je veux rentrer dans un dossier ou une ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

help! wont play any songs!

Hi, I have the spotify android app and when I click on a song it won't play, there's no sound?! What's wrong? So disappointed cos I loved using it, but am seriously thinking of cancelling my subscription now

  • Casual Listener
  • Hi, I have the spotify android app and when I click on a song it won't play, there's no sound?! What's wrong? So disappointed cos I loved using it, but am seriously thinking of cancelling my subscrip...
  • Liam
  • Community Legend
  • 463 Views
  • 5 replies
  • 0 likes
  • 463 Views
  • 5 replies
  • 0 likes

Albums disappearing

Some of my favorite albums, in particular albums on Hollywood Records have disappearedin search ! Has anyone else noticed this??Demi Lovato - Don't ForgetBridgit Mendler - Hello My Name is...

  • Gig Goer
  • Some of my favorite albums, in particular albums on Hollywood Records have disappearedin search ! Has anyone else noticed this?? Demi Lovato - Don't Forget Bridgit Mendler - Hello My Name is...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

annoying Facebook ad

What's up with the annoying Spotify ad that opens when I open my Spotify Android app? It asks me if I would like to get suggestions for new music. There's a button "OK, thanks" and a checkbox I constantly uncheck because I don't want what is in it. P...

  • Roadie
  • What's up with the annoying Spotify ad that opens when I open my Spotify Android app? It asks me if I would like to get suggestions for new music. There's a button "OK, thanks" and a checkbox I ...
  • Dragongard
  • Music Fan
  • 1196 Views
  • 10 replies
  • 9 likes
  • 1196 Views
  • 10 replies
  • 9 likes

Solved!! Do not want playlist on mobile

I have a Spotify premium account. One of the playlists I have on my account, I do not want to be available on my mobile device (Samsung Skyrocket SII). How would I do this?

  • Regular
  • I have a Spotify premium account. One of the playlists I have on my account, I do not want to be available on my mobile device (Samsung Skyrocket SII). How would I do this? 
  • alliheartsmusic
  • Regular
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

data use while playing offline playlists

Anyone know what the deal is?I only listen to playlists that are available offline yet I seem to be using a hell of a lot of data.Should this be happening?Seems stupid if so.

  • Newbie
  • Anyone know what the deal is? I only listen to playlists that are available offline yet I seem to be using a hell of a lot of data. Should this be happening? Seems stupid if so.
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Offline Mode (How To)?

Hi Guys, I'm new to spotify and wondered if someone could please clear up some confusion regarding offline mode for me before i go ahead and experiment. I have the spotify application installed on my android phone and on my desktop computer. What i w...

  • Casual Listener
  • Hi Guys,   I'm new to spotify and wondered if someone could please clear up some confusion regarding offline mode for me before i go ahead and experiment.   I have the spotify applicati...
  • Goodman
  • Spotify Legend
  • 643 Views
  • 2 replies
  • 0 likes
  • 643 Views
  • 2 replies
  • 0 likes

Samsung GS3 - Spotify Mutes After Each Song While Using Headphones

As the title says, Spotify mutes after every song when I'm using headphones. It's driving me crazy! I have to pause the new song (that is playing without sound); unplug my headphones; replug my headphones; and then I can hit play again to get sound. ...

  • Newbie
  • As the title says, Spotify mutes after every song when I'm using headphones. It's driving me crazy! I have to pause the new song (that is playing without sound); unplug my headphones; replug my headp...
  • unfoundbug
  • Newbie
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Mysterious sound between the songs

Sometimes a very high noise is heard between songs which is dangeorus to your hearing, It is really high much higher than the volume used. Has it anything to do with settings or is it because the device has lost connection? This is really annoying sp...

  • Newbie
  • Sometimes a very high noise is heard between songs which is dangeorus to your hearing, It is really high much higher than the volume used. Has it anything to do with settings or is it because the dev...
  • tasham9
  • Casual Listener
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

am premium subscriber, but not showing on my cell phone

hi, i have a new cell phone (HTC DNA) and have downloaded Spotify and logged in as myself but am not able to access the premium subscription or any of my playlists. thanks.

  • Visitor
  • hi, i have a new cell phone (HTC DNA) and have downloaded Spotify and logged in as myself but am not able to access the premium subscription or any of my playlists. thanks.
  • Peter__
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Music playing but no sound after upgrade & reinstall.

I recently upgraded to Premium on my GS3.After syncing a song or playlist, song will "play" but there is no sound. Same for radio and everything else. "Playing" but no sound. I think a refund is in order for the days lost.

  • Newbie
  • I recently upgraded to Premium on my GS3. After syncing a song or playlist, song will "play" but there is no sound.   Same for radio and everything else.  "Playing" but no sound.  ...
  • Peter__
  • Community Legend
  • 624 Views
  • 3 replies
  • 1 likes
  • 624 Views
  • 3 replies
  • 1 likes

old car stereo and samsung s3

Help! I have a car stereo that I use a usb cable to listen to my ipod through, it also has a (AUX although I dont even know what that means) and cant seem to hook up my s3 to play spotify through, even tho the cable hooks up fine. It sais its not sup...

  • Newbie
  • Help! I have a car stereo that I use a usb cable to listen to my ipod through, it also has a (AUX although I dont even know what that means) and cant seem to hook up my s3 to play spotify through, ev...
  • dawis
  • Music Fan
  • 912 Views
  • 1 replies
  • 0 likes
  • Samsung galaxy S3 sony car stereo
  • 912 Views
  • 1 replies
  • 0 likes