Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 14792 Views
  • 55 replies
  • 17 likes
  • 14792 Views
  • 55 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864655 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864655 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23324 Views
  • 3 replies
  • 0 likes
  • 23324 Views
  • 3 replies
  • 0 likes

Radio

how do i access the radio on my mobile (android)?  Can't find it...  

  • Newbie
  • how do i access the radio on my mobile (android)?  Can't find it...  
  • Richard
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Snap / noise at beginning of songs

Hi, I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming problems) there is a snap / noise. Anybody has a hint?

  • Visitor
  • Hi,   I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming pro...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Spotify not working on my phone

Hi Folks, Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not available' Spotify always worked on my Iphone. Not sure whats h...

  • Newbie
  • Hi Folks,   Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not a...
  • user-removed
  • Not applicable
  • 907 Views
  • 2 replies
  • 0 likes
  • 907 Views
  • 2 replies
  • 0 likes

Starred playlist never opens, see screenshot

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment and all I get is what's in the screenshot below, th...

  • Casual Listener
  • When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment ...
  • FrederikWinther
  • Casual Listener
  • 1082 Views
  • 4 replies
  • 0 likes
  • 1082 Views
  • 4 replies
  • 0 likes

Dear Spotify, I (WE) need solutions: Playlist is not downloading / stuck in the middle of it

Dear Spotify, This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and reinstall the app as you commended. Then I want to download a big on...

  • Casual Listener
  • Dear Spotify,   This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and rein...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Mobile App cuts out after 20 minutes (only stream, offline still works)

I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3). Everything works great, except after i stream music onto my phone while driving. After 15-20 minutes, no matter what, every time, it cuts out...

  • Casual Listener
  • I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3).  Everything works great, except after i stream music onto my phone while driving.&nbs...
  • DjDeso
  • Casual Listener
  • 956 Views
  • 6 replies
  • 0 likes
  • 956 Views
  • 6 replies
  • 0 likes

Improving stations screen glitches

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over. I'm using TG's CM7 on my Motorola Triumph.

  • Newbie
  • Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over.    I'm using TG's CM7 on my Motorola Triumph.
  • licenced
  • Community Legend
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

Extremely slow Sync on Android

Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify). I've been testing against another popular competing music service...

  • Newbie
  • Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify).   I'v...
  • licenced
  • Community Legend
  • 976 Views
  • 2 replies
  • 0 likes
  • 976 Views
  • 2 replies
  • 0 likes

Installation on the second android device of spotify stops spotify from playing any music

Hi, Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android phone (no it's not muted and audio works for other applications). It still ...

  • Casual Listener
  • Hi,      Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android ...
  • kelam86
  • Casual Listener
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Error on charge my playlist.

Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem. Can anybody help me. PD I've 12 playlist downloaded on my android. Is there a l...

  • Newbie
  • Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem.   Can anybody help ...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Spotify stops and I get a black screen and a message that Spotify been stopped

I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotify been stopped. I have cleared all data and uninsta...

  • Casual Listener
  • I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotif...
  • 456 Views
  • 0 replies
  • 0 likes
  • 456 Views
  • 0 replies
  • 0 likes

Solved!! Ready to cancel my subscription - Unable to sync music from home computer to Evo

I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is very frustrating that I am paying for a service bu...

  • Casual Listener
  • I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is...
  • Ang6107
  • Casual Listener
  • 1132 Views
  • 3 replies
  • 0 likes
  • 1132 Views
  • 3 replies
  • 0 likes

Spotify on PC doesnt find my Android

Hello. When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI.Now, im not trying to sync my playlists, but my local files. I have the latest version, my PC is on a Wire and my phone is on Wirele...

  • Newbie
  • Hello.   When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI. Now, im not trying to sync my playlists, but my local files. I have ...
  • Goodman
  • Spotify Legend
  • 1730 Views
  • 7 replies
  • 0 likes
  • 1730 Views
  • 7 replies
  • 0 likes

Spotify won't stream to Last.FM

Hi, I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong username or password but I have checked and edited it 10 times now a...

  • Casual Listener
  • Hi,   I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong user...
  • licenced
  • Community Legend
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

no sound at all for my htc hero s

Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it doesnt matter if its the first song or not i have abso...

  • Casual Listener
  • Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it d...
  • solarryis
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

android (samsung galaxy siii) won't go past login screen

Hi, I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all. I have searched for fixes and have tried checking for a space after my user name (there isn't one) and dow...

  • Casual Listener
  • Hi,   I am a spotify premium user and I uninstalled spotify on my android as it was permanently offline. when i reinstalled i can't login at all.   I have searched for fixes and&nbs...
  • David
  • Spotify Legend
  • 3162 Views
  • 9 replies
  • 0 likes
  • 3162 Views
  • 9 replies
  • 0 likes

The Android app is TERRIBLE!!!

Dear Spotify staff, I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better... My question is; can we see a update in the near future that solves all these bugs and ...

  • Regular
  • Dear Spotify staff,   I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better...   My question is; c...
  • neo-x
  • Community Legend
  • 1165 Views
  • 3 replies
  • 3 likes
  • 1165 Views
  • 3 replies
  • 3 likes

Solved!! Spotify will not open

I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the top left corner, but it does nothing whe you push it...

  • Casual Listener
  • I have a Motorola RAZR and I have had Spotify on it for 5-6 months with no issues. Now when I try to open it, I get a white screen that says Spotify on the top and has the little menu button on the t...
  • neo-x
  • Community Legend
  • 1377 Views
  • 3 replies
  • 0 likes
  • 1377 Views
  • 3 replies
  • 0 likes

**** Android app users, take action! -- here's how... ****

Everyone who is frustrated with the Spotify Android app, due either to its utter lack of quality or its utter lack of support, please consider taking the following two actions: 1.) File a report with the Better Business Bureau -- many reports have al...

  • Roadie
  • Everyone who is frustrated with the Spotify Android app, due either to its utter lack of quality or its utter lack of support, please consider taking the following two actions:   1.) File a ...
  • neo-x
  • Community Legend
  • 1584 Views
  • 37 replies
  • 0 likes
  • 1584 Views
  • 37 replies
  • 0 likes

Solved!! Transfer offline playlist from one android device to another?

Hi! I have bought a Dynavin system in my car with android. I have downloaded spotify, but I have some problems. My 3G modem is really bad, so I cant download offline playlist from it. And Wifi won't work. Therefore I was wondering if it's possible to...

  • Casual Listener
  • Hi!   I have bought a Dynavin system in my car with android. I have downloaded spotify, but I have some problems. My 3G modem is really bad, so I cant download offline playlist from it. And ...
  • NarreN92
  • Casual Listener
  • 2113 Views
  • 2 replies
  • 0 likes
  • 2113 Views
  • 2 replies
  • 0 likes