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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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HELP: What is the best way to get my offline tracks onto my 32 gb card?

I tried the clear cache, un install, reinstall and yet the spotify app continues to put the downloaded tunes onto my internal storage of 5 gbs instead of my 32 gb card (29 gbs free) card. I miss the daysof being able to select for ourselves the sd ca...

Roadie

I tried the clear cache, un install, reinstall and yet the spotify app continues to put the downloaded tunes onto my internal storage of 5 gbs instead of my 32 gb card (29 gbs free) card. I miss the ...

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Solved!! I can't get rid of Starred songs that I have deleted from my desktop app

So I have Spotify on my desktop. I used to have around slightly over a thousand songs starred.Getting sick of it, I removed all of them and started again.Problem is, my phone still says I have a metric butt ton of songs still starred, when I don't. I...

Casual Listener

So I have Spotify on my desktop. I used to have around slightly over a thousand songs starred. Getting sick of it, I removed all of them and started again. Problem is, my phone still says I hav...

Henaree

Casual Listener

710 Views

2 replies

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Who ever is in charge of the mobile Spotify applications, read this!

Please read the comments in this thread:http://www.swedroid.se/officiella-apparna-for-twitter-och-spotify-uppdateras/#comments (It's in Swedish fyi, men det borde väl inte vara något problem?) I need to know what the problem is. What's taking so long...

Music Fan

Please read the comments in this thread: http://www.swedroid.se/officiella-apparna-for-twitter-och-spotify-uppdateras/#comments   (It's in Swedish fyi, men det borde väl inte vara något probl...

nikee93

Music Fan

784 Views

4 replies

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Can't Login at Galaxy S2

Hi today I went to the gym and Spotify didn't worked at my Handy, but it still works on my PC. I reinstalled the App, changed password but it still doesn't works always shown "wrong username/wrong password" I login via facebook any help?

Casual Listener

Hi today I went to the gym and Spotify didn't worked at my Handy, but it still works on my PC. I reinstalled the App, changed password but it still doesn't works always shown "wrong username/wrong pa...

Noxplode

Casual Listener

371 Views

1 replies

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Help: "Now playing" popup showing wrong song

I'm using a Samsung Galaxy Note 10.1, unrooted. When a new song begins, the "Now playing" popup is consistently wrong, usually showing the details of the song that just ended rather than the new one beginning like it should. Any suggestions?

Regular

I'm using a Samsung Galaxy Note 10.1, unrooted. When a new song begins, the "Now playing" popup is consistently wrong, usually showing the details of the song that just ended rather than the new one ...

691 Views

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Now playing
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Ext sd card storage working

I've seen some comment that the feature whereby the app would choose the location with most avail storage upon install wasn't working. Possibly that was in 5.12 and fixed since then. I have Android 4.1.2 on an S3. This morning I had 5.13.63 and the s...

Casual Listener

I've seen some comment that the feature whereby the app would choose the location with most avail storage upon install wasn't working. Possibly that was in 5.12 and fixed since then. I have Android 4...

KevinH51

Casual Listener

857 Views

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Solution for Spotify on Tablets (Landscape Mode)

Hi All, There is a way of using the official Spotify application and forcing it to landscape. I came across and application today called GMD Smart Rotate, and it has the ability to force all applications to landscape. It comes in a free and pro versi...

Casual Listener

Hi All,   There is a way of using the official Spotify application and forcing it to landscape. I came across and application today called GMD Smart Rotate, and it has the ability to force a...

Joe

Community Legend

3560 Views

2 replies

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music stops playing

anytime im listening to a playlist, or the radio, after every song, the music stops playing. when i go back to the app, it says the song is playing, but their is no sound. if i want to keep listening, i have to skip to the next song. after that song,...

Newbie

anytime im listening to a playlist, or the radio, after every song, the music stops playing. when i go back to the app, it says the song is playing, but their is no sound. if i want to keep listening...

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Help, spotify on android

I`we downloded spotify on my Nexus tablet, but I cant seem to get it to play. Not even sure if i got it right either.. Wel, am I supposed to use the "radio" button to play my lists? When ever I try to "radio" a list, all I get is: sorry, can not radi...

Regular

I`we downloded spotify on my Nexus tablet, but I cant seem to get it to play. Not even sure if i got it right either.. Wel, am I supposed to use the "radio" button to play my lists? When ever I try t...

lashes

Regular

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Shuffle

Hi! Shuffle use to work on my playlist, but it stopped working about a week ago on both my Droid Razor app or my computer. It just goes in the order I put my starred playlist, from one song to the next. Please help! Thank you, Jess

Newbie

Hi! Shuffle use to work on my playlist, but it stopped working about a week ago on both my Droid Razor app or my computer. It just goes in the order I put my starred playlist, from one song to the ...

Peter__

Community Legend

294 Views

1 replies

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Playlist issues

Hi. Newbie here....installed Spotify on my PC with no issues. Imported all my tracks and playlists from Itunes--works like a charm. I then downloaded the Android mobile app and logged in. I'm on a 48 hr. premium trial, which as I understand it means ...

Newbie

Hi.  Newbie here....installed Spotify on my PC with no issues.  Imported all my tracks and playlists from Itunes--works like a charm.  I then downloaded the Android mobile app and logg...

278 Views

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Solved!! Won't login on Samsung Galaxy S III

Hey I had the "No internet connection available" problem, so I tried to solve it by reinstalling Spotify. Well, I did that, but now it won't let me login. I've tried to reboot, force stop the app, changing internet settings, nothing works. Any help? ...

Casual Listener

Hey   I had the "No internet connection available" problem, so I tried to solve it by reinstalling Spotify. Well, I did that, but now it won't let me login. I've tried to reboot, force sto...

lukasskywalker

Casual Listener

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Solved!! trial trouble for android phone

when i got my Huawei android phone, i installed the spotify app, it gave me 10 day free trial, this was like 2 months ago, well today i upgraded my account to premium trial, and i will continue to pay for it when the trial runs out. but my phone didn...

Casual Listener

when i got my Huawei android phone, i installed the spotify app, it gave me 10 day free trial, this was like 2 months ago, well today i upgraded my account to premium trial, and i will continue to pa...

Rseyda4

Casual Listener

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Solved!! Deselecting Playlists to Sync

I accidentally clicked the "Sync All Playlists" to my phone. When I then clicked the Sync Manually option, ALL of my playlists, including every iTunes playlist on my PC, remained checked, and Spotify is trying to download 45,000 songs to my phone. I ...

Casual Listener

I accidentally clicked the "Sync All Playlists" to my phone. When I then clicked the Sync Manually option, ALL of my playlists, including every iTunes playlist on my PC, remained checked, and Spotify...

avh

Casual Listener

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2 replies

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Playlist shows as "loading"

Hi I've just started using Spotify on my android version 2.3.3, annoyingly the one playlist that i really want to listen to won't load. I've tried deleting and reinstalling the app, and clearing the cache. I though maybe it's because there are a lot ...

Casual Listener

Hi   I've just started using Spotify on my android version 2.3.3, annoyingly the one playlist that i really want to listen to won't load. I've tried deleting and reinstalling the app, and clea...

Joe

Community Legend

361 Views

1 replies

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Spotify suddenly stopped working on my mobile device.

Can anybody help me out here? So I'm a premium member for spotify and regularly use it for my andriod device(Verizon Razor). Yesterday it was working just fine. I've had absolutely no problems playing spotify up until today, which is very strange to ...

Casual Listener

Can anybody help me out here? So I'm a premium member for spotify and regularly use it for my andriod device(Verizon Razor). Yesterday it was working just fine. I've had absolutely no problems playin...

jholguin101

Casual Listener

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Spotify Android App missing playlist

Hi All, Just picked up an HTC One today and downloaded Spotify. It does not seem to have all of my playlists on the app. Not sure if this is because it takes some time or because something is wrong with the app. Any pointers? Thanks,SA

Casual Listener

Hi All,   Just picked up an HTC One today and downloaded Spotify. It does not seem to have all of my playlists on the app. Not sure if this is because it takes some time or because something i...

user-removed

Not applicable

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Solved!! Unable to log in on Galaxy S3

Got Spotify Premium and happily used it on my S3 until a few weeks ago but it will now no longer log me in. Or at least it seems to log in (using Facebook) for a second before kicking me out to the login/signup page again. Tried uninstalling the app ...

Casual Listener

Got Spotify Premium and happily used it on my S3 until a few weeks ago but it will now no longer log me in. Or at least it seems to log in (using Facebook) for a second before kicking me out to the l...

TonyRAnderson

Newbie

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8 replies

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Installing Spotify app on an Android device w/o Google Play

Apparently, even though I have an Android device, I can't install the Spotify app. From what I've been able to gather, you have to get it from Google Play. I can't access Google Play because my device didn't come with it pre-loaded. Is there a way to...

Casual Listener

Apparently, even though I have an Android device, I can't install the Spotify app.  From what I've been able to gather, you have to get it from Google Play.  I can't access Google Play beca...

Nightgaunt

Casual Listener

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Spotify Keeps Deleting My Downloaded Playlists

Hi, I've been a Spotify premium user for a long time now, and recently, I've been having issues on my mobile device. I have an HTC EVO 4G LTE on the Sprint network, with a custom MeanBean ROM installed. I can download my playlists just fine, but rand...

Casual Listener

Hi,    I've been a Spotify premium user for a long time now, and recently, I've been having issues on my mobile device. I have an HTC EVO 4G LTE on the Sprint network, with a custom Mea...

uoakari

Casual Listener

912 Views

2 replies

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