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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5992 Views

0 replies

7 likes

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Solved!! Downloads don´t delete

Dear all I am using the premiuim service on my android phone. All is working well. But I just noticed a problem: When I want to delete a downloaded playlist I touch on the downloaded playlist and chose "do not download". I deleted today two playlist ...

Casual Listener

Dear all   I am using the premiuim service on my android phone. All is working well. But I just noticed a problem:   When I want to delete a downloaded playlist I touch on the downl...

Peter__

Community Legend

2254 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Cannot sync local files.

I'm on a school network, have tried reintalling, have updated everything, and even turned off my firewall. My GS3 will not show up under devices no matter what I do. When will we be able to sync over USB?

Regular

I'm on a school network, have tried reintalling, have updated everything, and even turned off my firewall. My GS3 will not show up under devices no matter what I do.   When will we be able t...

izfactor786

Gig Goer

1082 Views

10 replies

0 likes

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  • 0 likes

samsung galaxy ace - white screen

I have installed spotify on my samsung galaxy ace, and it installs fine. However, when I click on the app I just get a white screen and nothing happens. I have tried uninstalling and installing, as well as turning phone on and off (taking battery out...

Casual Listener

I have installed spotify on my samsung galaxy ace, and it installs fine. However, when I click on the app I just get a white screen and nothing happens. I have tried uninstalling and installing, as w...

Peter__

Community Legend

2524 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Radio playlist blocked

Hi, I used to listen at my favorite playlist on mode radio to discover new music with the same kind as my playlist. 1 week ago, i push on like button on a metal hardcore music. Since, i say throught that button, i like hardcore metal, when i launch m...

Casual Listener

Hi,   I used to listen at my favorite playlist on mode radio to discover new music with the same kind as my playlist. 1 week ago, i push on like button on a metal hardcore music. Since, i sa...

yorktronic

Casual Listener

586 Views

4 replies

0 likes

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  • 4 replies
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Songs Going for 30 Seconds

Hi everyone, I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length. Here is a list of albums I've noticed being affected: http://open.spotify.com/album/1W89VVRojPHYSDojhnAn70 http://open.s...

Regular

Hi everyone,   I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length.   Here is a list of albums I've noticed being aff...

Sam

Spotify

1683 Views

15 replies

0 likes

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[BUG] Changing password

Hi,I've discovered this issue which is clearly a bug. Yesterday I changed the password of my account, the desktop client promoted me for a new password when I started it.This morning however I discovered the mobile client for Android wasn't working i...

Music Fan

Hi, I've discovered this issue which is clearly a bug. Yesterday I changed the password of my account, the desktop client promoted me for a new password when I started it. This morning however ...

Peter__

Community Legend

316 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Login to Last.fm - where is the login button ?

I'm not sure that I have logged in to last.fm on my phone. Under the settings - Last.fm scrobbling I have entered my username and password, but where is the login button to click - or is there not a login button at all ? When I exit this setting, and...

Music Fan

I'm not sure that I have logged in to last.fm on my phone.   Under the settings - Last.fm scrobbling I have entered my username and password, but where is the login button to click - or is t...

Goodman

Spotify Legend

1545 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

premium

I just paid for the premium on my zte but every time i try to play a song from my playlist it tells me i have to have the premium. What do i do?

Newbie

I just paid for the premium on my zte but every time i try to play a song from my playlist it tells me i have to have the premium. What do i do?

Goodman

Spotify Legend

322 Views

1 replies

0 likes

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  • 1 replies
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Cannot login through my Samsung galaxy s2 (and ive already tried everything in the android post!)

Ive got a premium account, I've always connected via facebook, and now when I logtin it shows me my playlists and user area fort a second then a login pop-up come up with "try the premium account, recommentd this to friends" or something, and "log in...

Newbie

Ive got a premium account, I've always connected via facebook, and now when I logtin it shows me my playlists and user area fort a second then a login pop-up come up with "try the premium account, re...

licenced

Community Legend

363 Views

1 replies

0 likes

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  • 1 replies
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Local Song Files Wont Play On Android Device

My local song files wont play on my android device. However they play on my laptop. And I currently have Premium trial. How can I fix this?

Newbie

My local song files wont play on my android device. However they play on my laptop. And I currently have Premium trial. How can I fix this?

Peter__

Community Legend

320 Views

2 replies

0 likes

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  • 2 replies
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Playlists are stuck at 60% downloaded for weeks

I have a google nexus 7 that I attach to my radio in the car. The playlists all worked fine until avout 2 weeks ago. Now, all the playlist songs are gre and the device says "60" downloaded (or 40% or 25%). I have tried hard rebooting, un/reinstalling...

Newbie

I have a google nexus 7 that I attach to my radio in the car.  The playlists all worked fine until avout 2 weeks ago.  Now, all the playlist songs are gre and the device says "60" downloade...

Goodman

Spotify Legend

282 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Problem whit dowloading playlists

Hi! I have Spotify 0.5.5.13 and I can't download playlists to my Android phone (Android version 4.0.4).First I download via WiFi and minutes after the playlist is undownloaded. What's the problem!?!

Casual Listener

Hi! I have Spotify 0.5.5.13 and I can't download playlists to my Android phone (Android version 4.0.4). First I download via WiFi and minutes after the playlist is undownloaded.   Wh...

friggo

Casual Listener

348 Views

2 replies

0 likes

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Cannot search on my HTC One X

Can anyone help please? I have a premium account but except for one exception I have been unable to search for music on my mobile (or create radio stations,etc). I have an internet connection and everything else works fine. I am in online mode. It wo...

Music Fan

Can anyone help please?  I have a premium account but except for one exception I have been unable to search for music on my mobile (or create radio stations,etc).  I have an internet connec...

Goodman

Spotify Legend

368 Views

1 replies

0 likes

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  • 1 replies
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I don't unerstand why the android app fails so much!

Dear Spotify, I don't understand why the problems with the android app like the to much data use, landscape, playlists that doesn't match etc. can't be solved. I use android now for about 3 years and i use quite a lot op different apps. All of the ma...

Gig Goer

Dear Spotify,   I don't understand why the problems with the android app like the to much data use, landscape, playlists that doesn't match etc. can't be solved. I use android now for about ...

user-removed

Not applicable

410 Views

1 replies

0 likes

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  • 1 replies
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Mysterious Starred tracks

I have just had a clear out as I hit my starred tracks limit. I have removed my stars from every track on my desktop app, and this has transferred to my android app. Why then does it say that I have 17 starred tracks? Any help would be appreciated. T...

Music Fan

I have just had a clear out as I hit my starred tracks limit. I have removed my stars from every track on my desktop app, and this has transferred to my android app.   Why then does it say t...

markrth

Casual Listener

635 Views

4 replies

0 likes

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Songs missing on android

I had premium and canceled it for a day when it ended, then i paid through my phone and everything was kind of ok, but in one playlist called "water for the soul" some tracks are missing. it says 46 tracks but i just cant see some of them. I use face...

Newbie

I had premium and canceled it for a day when it ended, then i paid through my phone and everything was kind of ok, but in one playlist called "water for the soul" some tracks are missing. it says 46 ...

Goodman

Spotify Legend

280 Views

1 replies

0 likes

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  • 0 likes

Temporary fix for mobile playlist sorting

I found this method accidentally, not sure if anyone has yet posted this but I created a step by step guide on our blog: ISWiki.net The process worked for me. Let me know if it helps.

Visitor

I found this method accidentally, not sure if anyone has yet posted this but I created a step by step guide on our blog: ISWiki.net   The process worked for me. Let me know ...

249 Views

0 replies

0 likes

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Samsung Galaxy s3

Does Spotify work well with the galaxy s3, I have a iPhone 5 and I'm not sure whether spotify works best on my phone or the galaxy s3 ?! Please help any feedback would be awesome

Casual Listener

Does Spotify work well with the galaxy s3, I have a iPhone 5 and I'm not sure whether spotify works best on my phone or the galaxy s3 ?! Please help any feedback would be awesome

WakenBaken

Casual Listener

2030 Views

8 replies

0 likes

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Canceling premium

So for the last semester my roommate has been mooching off my spotify premium on his android device. I asked him to log out and he will not do it, and I cannot do it because I don't know his password. My question is: If I cancel my subscription to Sp...

Casual Listener

So for the last semester my roommate has been mooching off my spotify premium on his android device. I asked him to log out and he will not do it, and I cannot do it because I don't know his password...

Austintruitt

Casual Listener

878 Views

9 replies

0 likes

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Help with downloading music to my android phone

How do you download music from within the spotify app to an android phone? I don't know how!

Newbie

How do you download music from within the spotify app to an android phone? I don't know how!

TBaby33

Newbie

48318 Views

4 replies

9 likes

  • 48318 Views
  • 4 replies
  • 9 likes