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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6153 Views

0 replies

7 likes

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Canceling premium

So for the last semester my roommate has been mooching off my spotify premium on his android device. I asked him to log out and he will not do it, and I cannot do it because I don't know his password. My question is: If I cancel my subscription to Sp...

Casual Listener

So for the last semester my roommate has been mooching off my spotify premium on his android device. I asked him to log out and he will not do it, and I cannot do it because I don't know his password...

Austintruitt

Casual Listener

878 Views

9 replies

0 likes

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Help with downloading music to my android phone

How do you download music from within the spotify app to an android phone? I don't know how!

Newbie

How do you download music from within the spotify app to an android phone? I don't know how!

TBaby33

Newbie

48320 Views

4 replies

9 likes

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  • 4 replies
  • 9 likes

Strange experience...

Hello Spotify! Something strange just happened...: I cannot play the following tracks: Zappa: Sexual harassment in the workplace, Apostrophe. Chaka Khan: I'm every woman, plus several others... I have cheked with my son: The songs are still present o...

Newbie

Hello Spotify! Something strange just happened...: I cannot play the following tracks: Zappa: Sexual harassment in the workplace, Apostrophe. Chaka Khan: I'm every woman, plus several others... I h...

1134 Views

0 replies

0 likes

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aaghhhh....help!!!!!

Hi all This is slowly driving me mental.......my songs keep stopping and starting, it is really doing my head in. If i can't get this sorted I'm cancelling my subscription and going elsewhere. I saw someone on FB with the same problem. It's OK on my ...

Music Fan

Hi all This is slowly driving me mental.......my songs keep stopping and starting, it is really doing my head in.  If i can't get this sorted I'm cancelling my subscription and going elsewhere...

Peter__

Community Legend

867 Views

7 replies

0 likes

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Solved!! Local Files -- Album Art

Cannot figure this out. I've tried various tag editors, iTunes, various image sizes. No matter what I do, I cannot get embedded album art to work on the mobile side. It works fine on Windows or Ubuntu, but I get the generic album art on Android. Any ...

Visitor

Cannot figure this out. I've tried various tag editors, iTunes, various image sizes. No matter what I do, I cannot get embedded album art to work on the mobile side. It works fine on Windows or Ubunt...

jessieLmiller

Newbie

30746 Views

26 replies

0 likes

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My Droid doesn't show up in the Devices list anymore!

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi network in my house. My phone has shown up in the device ...

Casual Listener

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi networ...

estradasp

Newbie

2871 Views

6 replies

1 likes

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Solved!! Need Help...Stationed in Japan with a Japanese HTC EVO3 and cant get my Spotify back!!

Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently stationed at an Air Base in Japan and Soptify Mobi...

Casual Listener

Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently...

Marco

Community Legend

1739 Views

7 replies

0 likes

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Spotify App Not Working on Motorola Droid Razr

The Spotify app stopped working two days ago; I have premium service. I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with my Spotify log in. So, I try to reset the password to log ...

Casual Listener

The Spotify app stopped working two days ago; I have premium service.  I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with m...

Peter__

Community Legend

998 Views

2 replies

0 likes

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Android app doesn't recognize my premium user

SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?

Newbie

SIgned up about 3-4 hours ago and the android app doesnt recognise my priemum user credentials?

ainxe90

Newbie

552 Views

2 replies

0 likes

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Not keeping my playlists downloaded

I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?

Music Fan

I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?

CC268

Music Fan

570 Views

4 replies

0 likes

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can't open on android htc eos

i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in information it tells me it's incorrect, then i try through...

Casual Listener

i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in informa...

trishvos

Casual Listener

390 Views

1 replies

0 likes

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Solved!!Superuser Contribution Login Screen Lockout

Hi, I have read a variety of posts seeming to involve similar issues and no such luck with any resolutions suggested in replies or otherwise. I have a Samsung Galaxy S3 for T-mobile (not rooted). I have been paying for Spotify Premium for many months...

Newbie

Hi, I have read a variety of posts seeming to involve similar issues and no such luck with any resolutions suggested in replies or otherwise.   I have a Samsung Galaxy S3 for T-mobile (not r...

Carlitosway79er

Casual Listener

1188 Views

4 replies

0 likes

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Solved!! WTF!?

I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!

Casual Listener

I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!

Meister_Zeigler

Casual Listener

1101 Views

6 replies

0 likes

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Artist page wont load

I have premium and have had it for months, and I use it almost all day. As of this morning the "artists" page won't load out of the search. What I mean is if I search for example "stone temple pilots" it will bring me back the results but when I clic...

Casual Listener

I have premium and have had it for months, and I use it almost all day. As of this morning the "artists" page won't load out of the search. What I mean is if I search for example "stone temple pilots...

abcpnw1

Casual Listener

7952 Views

10 replies

2 likes

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  • 10 replies
  • 2 likes

Galaxy Nexus issues

Hi, I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work. I've looked on the fourm for a little bit but was unable to replicate some of the successes people have had with their phones w...

Newbie

Hi,   I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work.  I've looked on the fourm for a little bit but was unable to...

Liam

Community Legend

359 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify Premium account on Samsung Galaxy Note 10.1 4G

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet The problem is that I can hardly do anything because Premium membership is n...

Casual Listener

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet   The problem ...

Peter__

Community Legend

2601 Views

3 replies

0 likes

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galaxy nexus wont get download playlist

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared.Is quite annoying and I think you have been knowing this i...

Newbie

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared. ...

Peter__

Community Legend

319 Views

1 replies

0 likes

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I can't figure out how to get music from my computer onto my phone

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

Newbie

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

rstumpf

Casual Listener

786 Views

2 replies

0 likes

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What happens in case i loose my device?

Hi, i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices. So what is happening in case i got 1 song synced to 3 devices, then loose on of them and replace it?...

Newbie

Hi,   i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices.   So what is happening in cas...

Peter__

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
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Temporary Error when merging accounts. Please try again.

I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks

Newbie

I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks

Zoki

Newbie

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes