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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5022 Views

0 replies

6 likes

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Solved!! Android only local files synced

I made a playlist and I want to sync it with my android device (nexus 4), but I can't. It says: "Only local files synced". What do I have to do?

Casual Listener

I made a playlist and I want to sync it with my android device (nexus 4), but I can't. It says: "Only local files synced". What do I have to do?

fergc

Casual Listener

568 Views

3 replies

0 likes

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Play an launch

Can spotify play an luanch? its annoying haveing to choose music right off the bat. It should just start playing your last playlist.This way i can have a 3rd party program launch spotify when my bluetooth connects.This is pretty common feature.

Music Fan

Can spotify play an luanch? its annoying haveing to choose music right off the bat. It should just start playing your last playlist. This way i can have a 3rd party program launch spotify when my bl...

Taylor

Community Legend

444 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Liking a song stops music

DescriptionWhen I like a song it kicks me out of the radio saying "Sorry this radio station cannot be started please try another". If I go to my playlists I can see it created a second playlist called Liked From Radio with that one song in it.This ju...

Casual Listener

Description When I like a song it kicks me out of the radio saying "Sorry this radio station cannot be started please try another". If I go to my playlists I can see it created a second playlist cal...

rpcob

Casual Listener

487 Views

2 replies

0 likes

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Solved!! Additional space (microSDHC)

HiI'm running out of free space and I'm wondering if Spotify will automatically start downloading stuff on memory card (which I'm about to buy) when there is such a need.

Casual Listener

Hi I'm running out of free space and I'm wondering if Spotify will automatically start downloading stuff on memory card (which I'm about to buy) when there is such a need.

user-removed

Not applicable

796 Views

7 replies

0 likes

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Not loading radio stations and not maintaining connection with them since 4.1.2 update

I have been having problems connecting to radio stations since my Razr M was upgraded to 4.1.2. on the verizon network. Please update software.

Visitor

I have been having problems connecting to radio stations since my Razr M was upgraded to 4.1.2. on the verizon network.  Please update software.

339 Views

0 replies

1 likes

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Spotify pauses the music automaticl​y on Galaxy SIII (online and offline mode).

Hi, the subject says it. When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of it. THe music stops playing also in Offline mode. I just have ...

Casual Listener

Hi, the subject says it.   When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of ...

Goodman

Spotify Legend

3653 Views

12 replies

2 likes

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Droid RAZR completely not working

I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened before and was remedied by the normal troubleshooting a...

Newbie

I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened befo...

user-removed

Not applicable

367 Views

1 replies

0 likes

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Spotify wont synce playlist order.

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find a fi here before i decided to move back to mog.

Casual Listener

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find...

justusiv

Music Fan

349 Views

1 replies

0 likes

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Two issues, any solution?

So i just signed back up for spotify after about a year away.These problems seemed to be there when i left and are still here now. Wondering if there is any solutions.First is there a way to play my "stared" playlist without having to pick a song fir...

Music Fan

So i just signed back up for spotify after about a year away. These problems seemed to be there when i left and are still here now. Wondering if there is any solutions. First is there a way to play...

justusiv

Music Fan

564 Views

5 replies

0 likes

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The forum says I have lock screen controls... but I don't. Galaxy S3.

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen. Lock screen controls would be super awesome.

Regular

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen.    Lock screen controls would be s...

KeyserSoze

Regular

739 Views

2 replies

0 likes

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keeps logging me out

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password .having the same problem on my galaxy tab allso but still works fine on my pc

Newbie

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password . having the same problem on my gal...

licenced

Community Legend

599 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Premium unlimited skips not working

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. My settings are good and I also deleted and reinsta...

Casual Listener

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. ...

licenced

Community Legend

617 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cannot log-in on Droid through Facebook nor does the log-in accept U/P?

Hi, I cannot log-in to Spotify on my Droid through Facebook. I use the same username and password for Facebook and type it in manually to the app. No successs. I have uninstalled, shut phone off, restarted, reinstalled on 3 different occasions. Clear...

Casual Listener

Hi,   I cannot log-in to Spotify on my Droid through Facebook.   I use the same username and password for Facebook and type it in manually to the app.   No successs.   I h...

Peter__

Community Legend

561 Views

4 replies

0 likes

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music download barely visible

My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help

Newbie

My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help

AndreMyEgo

Newbie

415 Views

2 replies

0 likes

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  • 2 replies
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text in app too hard to read

It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!

Newbie

It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!

Off_the_Block

Regular

794 Views

4 replies

2 likes

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  • 2 likes

No internet connection

Hi, I've been running Spotify on my Atrix HD since I got the phone in early March. It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a couple weeks ago. When I logged in and tried downloading m...

Newbie

Hi, I've been running Spotify on my Atrix HD since I got the phone in early March.  It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a c...

brennen_herron

Music Fan

476 Views

2 replies

1 likes

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Solved!! nothing come when i search on chris de brugh?

nothing come when search on chris de brugh? Just weeks ago it still came up? Im useing smartphone samsung galaxy 3 and taplel samsung note 10.1 der is no problems finding chris de brugh on the desktop software?

Music Fan

nothing come when search on chris de brugh?   Just weeks ago it still came up?     Im useing smartphone samsung galaxy 3   and taplel samsung note 10.1   der is no p...

molle

Music Fan

736 Views

3 replies

0 likes

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The App deletes my playlists when I turn off my phone.

Hi, I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps deleting or partially deleting the playlists. I have one playli...

Casual Listener

Hi,   I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps del...

241 Views

0 replies

0 likes

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HTC ONE problems with s p o t i f y song name album ect not showing up...

Hi,Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased.Unfortunately, I came from an iphone which thru blue tooth always showed me the song name that was playing.Now with the HTC One the bluetooth con...

Casual Listener

Hi, Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased. Unfortunately, I came from an iphone which thru blue tooth always showed me the song name ...

307 Views

0 replies

0 likes

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Scrobbling in offline modus

Why doesn't Spotify does not scrobble to last.fm in offline mode, or caches it for release later?

Casual Listener

Why doesn't Spotify does not scrobble to last.fm in offline mode, or caches it for release later?

Peter__

Community Legend

923 Views

4 replies

1 likes

  • 923 Views
  • 4 replies
  • 1 likes