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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Feature Request: Do not create "Liked from Radio"

Hey, I'm new here in Spotify community. I have a feature request, hope it's the right forum here. If I here radio with Android, there will be created automatically a new list, the "Liked from Radio" list. I don't need that, this "feature" is annoying...

Music Fan

Hey,   I'm new here in Spotify community. I have a feature request, hope it's the right forum here.   If I here radio with Android, there will be created automatically a new list, t...

bepeppered

Music Fan

591 Views

3 replies

0 likes

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Android App Frustrations/Rants

I am tired of waiting for an update that will do anything more than nothing. So I thought I would be nice to give a wakeup call to Spotify. Post here if you are dissatisfied with the app in any way including: Bugs Play button stops working Crashes Bu...

Music Fan

I am tired of waiting for an update that will do anything more than nothing.  So I thought I would be nice to give a wakeup call to Spotify.  Post here if you are dissatisfied with the&nbsp...

Dollg123

Newbie

2542 Views

16 replies

12 likes

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Are spotify apps (on the sidebar) available for mobile phones?

Helloooooo everyone, Newly-upgraded Spotify Premium subscriber here! I just signed up for spotify premium last week and am loving it. So many songs and artists at my fingertips, and no ads too! I wasn't a huge spotify user before (more of an iTunes g...

Regular

Helloooooo everyone,   Newly-upgraded Spotify Premium subscriber here! I just signed up for spotify premium last week and am loving it. So many songs and artists at my fingertips, and no ads...

idanby

Regular

554 Views

2 replies

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Availability of Android APK for those with phones locked to other countries?

Hi, I'm an exchange student living in Netherlands and purchased Spotify Premium. Unfortunately I realized afterwards that I cannot use it on my phone. My problem is that my phone is from Canada and it is locked to the Canadian store. Would it be poss...

Visitor

Hi, I'm an exchange student living in Netherlands and purchased Spotify Premium. Unfortunately I realized afterwards that I cannot use it on my phone. My problem is that my phone is from Canada ...

licenced

Community Legend

960 Views

1 replies

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Spotify Mobile Premium doesn't work

Hello All together, @1st: my english isn't very good ( i'm a german) @2nd: i have a spotify premium account i pay for it 6 months or 7 months and i have yesterday the problem that my mobile version of spotify do not play the songs that i have saved. ...

Newbie

Hello All together,   @1st: my english isn't very good ( i'm a german) @2nd: i have a spotify premium account i pay for it   6 months or 7 months and  i  have  yes...

304 Views

0 replies

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Cannot stop a playlist from downloading on Android hpone

I have an Android phone on which I have several playlists trhat are downloaded so I can listen to them offline I want to change some of those playlists so that they are no longer available offline. I've tried clicking Delete in the context menu of th...

Regular

I have an Android phone on which I have several playlists trhat are downloaded so I can listen to them offline I want to change some of those playlists so that they  are no longer available of...

caledoniaman

Regular

3552 Views

9 replies

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Please fire your Android Dev team.

Are you guys serious? Half of the bugs on this forum could easliy be fixed with in a week. You guys don't update anyone on what you are working on. I've ended my premium sub because of this. Terrible terrible customer support with all the revenue you...

Casual Listener

Are you guys serious? Half of the bugs on this forum could easliy be fixed with in a week. You guys don't update anyone on what you are working on. I've ended my premium sub because of this. Terrible...

Peter__

Community Legend

781 Views

5 replies

0 likes

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Android Won't Download Playlists

So here's the deal: Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times to figure out that mess. I finally got things back to normal when Spo...

Newbie

So here's the deal:    Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times t...

332 Views

0 replies

1 likes

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Is the "Radio is not available when offline" bug EVER going to be fixed?

Hello, I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version on the market, I've tried uninstalling/reinstalling Spotify (w...

Newbie

Hello,   I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version ...

455 Views

0 replies

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Apple headphones with remote and mic—skip songs, control volume

Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs. Spotify on Android doesn't work with them—all I can do is play/pause musc. You can't skip or control volu...

Casual Listener

Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs.   Spotify on Android doesn't work with t...

dweeler

Casual Listener

3391 Views

3 replies

2 likes

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Spotify läuft nicht auf HTC One V

Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts. Eine Fehlermeldung bekomme ich nicht. Auch Deinstal...

Newbie

Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts....

berlinsteg

Newbie

312 Views

1 replies

0 likes

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Won't let me log in

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "new to spotify? start here! and if youre already an m...

Newbie

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "ne...

Cubsrock13

Newbie

13863 Views

33 replies

3 likes

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Offline content (Premium) doesn't work

I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times. And, the few songs I have been able to save to off...

Newbie

I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times....

366 Views

0 replies

2 likes

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Yeah! A new Update... what was fixed... NOTHING!

Updating an app with nonsense stuff like EULA updates and completely ignoring bugs and missing features that are reported FOR MONTHS from HUNDREDS of PAYING customers.Congratulations Spotify, you do an amazing job in showing us customers the finger.T...

Regular

Updating an app with nonsense stuff like EULA updates and completely ignoring bugs and missing features that are reported FOR MONTHS from HUNDREDS of PAYING customers. Congratulations Spotify, you...

261 Views

0 replies

0 likes

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PLEASE ANSWER QUESTION ABOUT DOWNLOADING PLAYLIST

What's supposed to happen when I press 'download playlist' on my android phone?

Newbie

What's supposed to happen when I press 'download playlist' on my android phone?

Pergolaattori

Casual Listener

501 Views

4 replies

0 likes

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Android Free Features

What are the features for the mobile USA free Spotify?

Newbie

What are the features for the mobile USA free Spotify?

Peter__

Community Legend

692 Views

1 replies

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Car Dock Apps Media Controls

Hello, I use my cell phone to listen music while driving and have been using different Car Dock Apps such as "CarHome Ultra" and "Car Dashboard" for it. They all have Media Controls (Play/Pause, Next, Previous) as well as shortcuts for Artist/Playlis...

Newbie

Hello,   I use my cell phone to listen music while driving and have been using different Car Dock Apps such as "CarHome Ultra" and "Car Dashboard" for it. They all have Media Controls (Play/...

ogarza

Music Fan

3399 Views

3 replies

4 likes

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Free spotify on wifi only tablets

I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet would be their best bet, however if I buy them an Andr...

Newbie

I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet wou...

Peter__

Community Legend

3511 Views

1 replies

0 likes

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Galaxy S3 Vibrates to music AFTER UPDATE

Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play store. Once you download it, add it to the homescree...

Newbie

Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play s...

642 Views

0 replies

0 likes

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Downloaded offline playlist not showing as available

I have selected a few playlists to download so i can listen to them offline. When i am offline they are not showing as available. So when i was back online i click on download to make available offline. The playlist is still not showing up as availab...

Newbie

I have selected a few playlists to download so i can listen to them offline.   When i am offline they are not showing as available.  So when i was back online i click on download to mak...

Elram

Newbie

558 Views

2 replies

1 likes

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