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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6427 Views

0 replies

7 likes

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Artist page wont load

I have premium and have had it for months, and I use it almost all day. As of this morning the "artists" page won't load out of the search. What I mean is if I search for example "stone temple pilots" it will bring me back the results but when I clic...

Casual Listener

I have premium and have had it for months, and I use it almost all day. As of this morning the "artists" page won't load out of the search. What I mean is if I search for example "stone temple pilots...

abcpnw1

Casual Listener

7976 Views

10 replies

2 likes

  • 7976 Views
  • 10 replies
  • 2 likes

Galaxy Nexus issues

Hi, I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work. I've looked on the fourm for a little bit but was unable to replicate some of the successes people have had with their phones w...

Newbie

Hi,   I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work.  I've looked on the fourm for a little bit but was unable to...

Liam

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium account on Samsung Galaxy Note 10.1 4G

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet The problem is that I can hardly do anything because Premium membership is n...

Casual Listener

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet   The problem ...

Peter__

Community Legend

2608 Views

3 replies

0 likes

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  • 3 replies
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galaxy nexus wont get download playlist

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared.Is quite annoying and I think you have been knowing this i...

Newbie

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared. ...

Peter__

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

I can't figure out how to get music from my computer onto my phone

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

Newbie

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

rstumpf

Casual Listener

789 Views

2 replies

0 likes

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  • 2 replies
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What happens in case i loose my device?

Hi, i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices. So what is happening in case i got 1 song synced to 3 devices, then loose on of them and replace it?...

Newbie

Hi,   i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices.   So what is happening in cas...

Peter__

Community Legend

295 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Temporary Error when merging accounts. Please try again.

I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks

Newbie

I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks

Zoki

Newbie

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
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Spotify on Android won't let me log in

I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in. I log in using my Facebook account. I click "login via FB" and it acts like it's logging me in, I see my playlists f...

Newbie

I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in.  I log in using my Facebook account.  I click "login vi...

David

Spotify Legend

3692 Views

4 replies

0 likes

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Better Distinguishment Between Clean and Explicit Songs

On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album. There is no tag or label or anything that will alert you as to the censorship or lack thereof. It would be nice if an [Explicit] label s...

Visitor

On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album.  There is no tag or label or anything that will alert you as to the censorship o...

498 Views

0 replies

0 likes

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downloading playlist

Just got up and running and finally downloading playbill..Some ???? 1. just one at a time? 2. process seems long any way to shorten? 3. with android to download must you be plug-in to PC.? Any help would be greatly appreciated,please keep in mind I'm...

Visitor

Just got  up and running and finally downloading playbill..Some ???? 1.   just one at a time? 2.   process seems long any way to shorten? 3.   with android to...

licenced

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Streaming an playlist already synced as offline

Hi, Quick question on Spotify Mobile. I have streaming set to Extreme quality and download set to Normal quality. I have then downloaded a playlist. Now what happens if I select to play that playlist and my mobile device has WiFi connection (e.g. at ...

Newbie

Hi,   Quick question on Spotify Mobile. I have streaming set to Extreme quality and download set to Normal quality. I have then downloaded a playlist. Now what happens if I select to play th...

licenced

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Spotify doesn't work on my android

I have Spotify Premium, but lately all the songs have been grey. I can't play them. I've bought it for this month.. Why won't the tracks play?

Newbie

I have Spotify Premium, but lately all the songs have been grey. I can't play them. I've bought it for this month.. Why won't the tracks play?

Peter__

Community Legend

764 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs keep playing without sound

Please help! I got spotify premium and a sony ericsson xperia. About a week ago something happened with my spotify on my mobile because there isn't any sound anymore when I'm playing songs. The song (doesn't mather witch song i choose) playes, the ti...

Newbie

Please help! I got spotify premium and a sony ericsson xperia.    About a week ago something happened with my spotify on my mobile because there isn't any sound anymore when I'm playing...

ConorReed

Casual Listener

1614 Views

6 replies

0 likes

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  • 6 replies
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can't play music from sdcard in spotify

Samsung : i have music on sdcard and I've saved them in lists in Spotify, before I could play them without any problems but now it's impossible. Help

Casual Listener

Samsung : i have music on sdcard and I've saved them in lists in Spotify, before I could play them without any problems but now it's impossible. Help

licenced

Community Legend

1522 Views

1 replies

2 likes

  • 1522 Views
  • 1 replies
  • 2 likes

How do I do to remove downloaded music from my internal storage

Hi, I've been wondering how do I do to remove downloaded playlists. I mean, I know there is an option that allows to remove it, but I have noticed that the files are still somewhere on my phone tacking up space. Please, how do I do to delete the file...

Newbie

Hi,   I've been wondering how do I do to remove downloaded playlists. I mean, I know there is an option that allows to remove it, but I have noticed that the files are still somewhere on my ...

Peter__

Community Legend

838 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Synchronization error Android (Galaxy Nexus Jelly Bean 4.2.1)

Hi everyone, everytime I start the spotify app I get a "synchronization error" and all playlists disappear on my Galaxy Nexus. When I try to synchronize the phone with the desktop my Wlan gets a connectivity error and I have to reconnect the wifi sti...

Casual Listener

Hi everyone,   everytime I start the spotify app I get a "synchronization error" and all playlists disappear on my Galaxy Nexus. When I try to synchronize the phone with the desktop my Wla...

Peter__

Community Legend

336 Views

2 replies

0 likes

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  • 2 replies
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Playlist greys out after some inactivity on Android phones

Hi, This is mainly to point out a potential bug that annoys me. After pausing a playlist for some time, upon unlocking the phone there is no content of the active playlist and it has to be reloaded. A small thing but it disturbs the otherwise very ni...

Newbie

Hi, This is mainly to point out a potential bug that annoys me. After pausing a playlist for some time, upon unlocking the phone there is no content of the active playlist and it has to be reload...

licenced

Community Legend

569 Views

1 replies

1 likes

  • 569 Views
  • 1 replies
  • 1 likes

Phone no longer boots after installing Spotify

Installed on ICS on Verizon HTC Rezound. Phone will no longer boot. Did this happen to anyone else? Any ideas?

Newbie

Installed on ICS on Verizon HTC Rezound.  Phone will no longer boot.  Did this happen to anyone else?  Any ideas?

Goodman

Spotify Legend

327 Views

1 replies

0 likes

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  • 1 replies
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playlists lost during upgrade to premium

I activated my spotify premium trial and then when using spotify on my phone my playlists i made on the free version have gone and i've got all my old playlists i had on itunes appearing, i havent been able to check if they're showing on my computer....

Visitor

I activated my spotify premium trial and then when using spotify on my phone my playlists i made on the free version have gone and i've got all my old playlists i had on itunes appearing, i havent b...

th3ryanoceros

Casual Listener

465 Views

3 replies

0 likes

  • 465 Views
  • 3 replies
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Downloads only viewed as individual tracs?

Can only view my albums as individual tracs as opposed to viewing as complete albums as on my laptop. Is the only solution to create a playlist for each album to avoid having to screen thru hundreds of tracs to find an album? Thanks for your assistan...

Casual Listener

Can only view my albums as individual tracs as opposed to viewing as complete albums as on my laptop.  Is the only solution to  create a playlist for each album to avoid having to screen th...

licenced

Community Legend

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes