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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Specific Songs Cause the App to stop Outputting Sound

I've only noticed this with the song Helix Nebula by Anamanaguchi on my Galaxy S3, but I was wondering if anybody else ahd run into the issue. Basically, whenever the song comes on, by my choice or randomly, the next song and any other songs that att...

Regular

I've only noticed this with the song Helix Nebula by Anamanaguchi on my Galaxy S3, but I was wondering if anybody else ahd run into the issue.   Basically, whenever the song comes on, by my ch...

ninaj

Casual Listener

406 Views

2 replies

0 likes

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Trouble with single songs in playlists on mobile only.

I made a playlist of Florence + The Machine, and whethere it is downloaded for offline playability or not only one songs will not play all the way through. Girl With One Eye will play start to finish on my computer every time, but on my phone it stop...

Newbie

I made a playlist of Florence + The Machine, and whethere it is downloaded for offline playability or not only one songs will not play all the way through. Girl With One Eye will play start to finish...

ninaj

Casual Listener

433 Views

2 replies

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My phone says i don't have premium

Hi! I have currently got spotify premium. Then i wanted to do it on my android phone.I have synced the playlists i want, it shows up in my phone, but.. My phone says i dont have premium, when i have.. My phone is HTC One V. What to do?

Newbie

Hi!   I have currently got spotify premium. Then i wanted to do it on my android phone. I have synced the playlists i want, it shows up in my phone, but..   My phone says i dont have p...

Peter__

Community Legend

1905 Views

1 replies

1 likes

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Solved!! A few questions regarding

Just go to questions if you don't want an introduction I was subscribed to another service but I'm planning to leave.For the moment I'm testing Spotify and Deezer, but I'm in large favor of Spotify because it seems to have much more classical and wor...

Casual Listener

Just go to questions if you don't want an introduction 🙂   I was subscribed to another service but I'm planning to leave. For the moment I'm testing Spotify and Deezer, but I'm in large favo...

Peter__

Community Legend

857 Views

5 replies

1 likes

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After updating spotify - offline available playlists had to be downloaded again?

Hi all,after having installed the latest update of spotify app on my mobile all previously (offline available) playlists had to be downloaded again. That's pretty much data traffic and if you're on holiday quite troublesome.Did anything go wrong?

Regular

Hi all, after having installed the latest update of spotify app on my mobile all previously (offline available) playlists had to be downloaded again. That's pretty much data traffic and if you're on...

Ahcim

Regular

936 Views

9 replies

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Android app skipping every other song

This only seemed to happen since the last update - on my Android app (Galaxy S2) Spotify plays one song then always skips the next, so I can only listen to every other song unless I manually go back.This is very frustrating as I can never just let a ...

Newbie

This only seemed to happen since the last update - on my Android app (Galaxy S2) Spotify plays one song then always skips the next, so I can only listen to every other song unless I manually go back....

brittgords

Casual Listener

908 Views

5 replies

2 likes

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Spotify Premium not playing through headphones on Android phone

Description Spotify not playing through phone including headphones. I have cleared the data, removed the application, restarted the phone, reinstalled Spotify and no resolution to issue. What are the steps you took to get to the error/issue? 1. First...

Casual Listener

Description Spotify not playing through phone including headphones.  I have cleared the data, removed the application, restarted the phone, reinstalled Spotify and no resolution to issue. ...

AlexisP

Newbie

1198 Views

4 replies

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Cleared Spotify Cache and Data, and Redownloaded Spotify only to get white screen!

I have been having a lot of problems with my Spotify Premium Service on my Android Phone. At first it would randomly log out, and when I logged back in ALL MY SONGS WERE UNDOWNLOADED! To date I have redownloaded 700+ songs on my phone more than 5x. I...

Visitor

I have been having a lot of problems with my Spotify Premium Service on my Android Phone. At first it would randomly log out, and when I logged back in ALL MY SONGS WERE UNDOWNLOADED! To date I have ...

354 Views

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Kindle Fire and Lastfm

Does anyone know how to enter login information for Lastfm on the Kindle Fire? I've read that on other Android devices, all you have to do is hit enter when you've entered in the login and password info on the Settings screen. Unfortunately, there is...

Regular

Does anyone know how to enter login information for Lastfm on the Kindle Fire?   I've read that on other Android devices, all you have to do is hit enter when you've entered in the login and p...

archieleach

Regular

1494 Views

6 replies

0 likes

kindle fire
lastfm
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Track not available. But more specific.

Ok I have The premium subscription and this seems to an issue with one song at the moment, but it's still annoying enough to warrant a post. I start the song, "the other side" by nostalgia, and ten seconds into it I get the "track not available" erro...

Casual Listener

Ok I have The premium subscription and this seems to an issue with one song at the moment, but it's still annoying enough to warrant a post. I start the song, "the other side" by nostalgia, and ten s...

265 Views

0 replies

0 likes

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Can't play songs that spotify thinks I own

There are certain songs, for instance Alkaline Trio, which won't play and where Spotify suggests that I sync local the local files. The problem is I don't own this music! But just to make sure someone didn't load them on to my computer without my kno...

Newbie

There are certain songs, for instance Alkaline Trio, which won't play and where Spotify suggests that I sync local the local files.   The problem is I don't own this music!  But just to m...

312 Views

0 replies

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downloaded songs disapears in offlinemode

For some reason songs that have been downloaded are suddenly "undownloaded" when in offline mode. The song have all downloaded, then after a day or two in offline mode, some songs seem to need a redownload, so i need to go online with spotify and do ...

Newbie

For some reason songs that have been downloaded are suddenly "undownloaded" when in offline mode. The song have all downloaded, then after a day or two in offline mode, some songs seem to need a redo...

Peter__

Community Legend

400 Views

2 replies

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Android device not syncing without internet connection on wireless network

I've got both my phone and PC on the same wireless connection but I've noticed that no syncing happens from PC to Android phone if the wireless connection does not have a connection to the internet too. Is an internet connection on the wireless netwo...

Newbie

I've got both my phone and PC on the same wireless connection but I've noticed that no syncing happens from PC to Android phone if the wireless connection does not have a connection to the internet t...

250 Views

0 replies

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Songs Play, NO Sound! WTF?

I have an HTC DNA and the Spotify app has played fine until yesterday morning. The app plays but the sound doesn't come through the phone speaker, the jack, or through bluetooth connection. All other apps and sounds are working fine. I also tried rei...

Casual Listener

I have an HTC DNA and the Spotify app has played fine until yesterday morning. The app plays but the sound doesn't come through the phone speaker, the jack, or through bluetooth connection.  All...

Lars60

Newbie

497 Views

4 replies

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Spotify installed on Android phone, audio will not play

Spotify was working fine on my Android phone until a few days ago. Now, the software appears to be working fine but no audio will play. I already 1) checked the audio on other applications (such as YouTube) and it's working fine, 2) uninstalled then ...

Music Fan

Spotify was working fine on my Android phone until a few days ago. Now, the software appears to be working fine but no audio will play. I already 1) checked the audio on other applications (such as Y...

Lanesha

Casual Listener

1061 Views

3 replies

0 likes

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Battery drain bug under ICS

Under ICS Spotify triggers the service "Mediaserver" and makes it go wild.The service is needed for music-apps, but something is going wrong. Triggered by Spotify, the service drains battery very strong, the cellphone is going hot, you lose per hour ...

Casual Listener

Under ICS Spotify triggers the service "Mediaserver" and makes it go wild. The service is needed for music-apps, but something is going wrong. Triggered by Spotify, the service drains battery very s...

jk799

Regular

8088 Views

19 replies

9 likes

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Spotify no longer appears in "Phone Search" for google voice search

Before the latest update, I was able to use Google's voice search to play tracks on Spotify by saying things like "Play Surfer Rosa" but now it does not work, and Spotify does not appear in the list of applications to use for "Phone Search" in the Go...

Casual Listener

Before the latest update, I was able to use Google's voice search to play tracks on Spotify by saying things like "Play Surfer Rosa" but now it does not work, and Spotify does not appear in the list ...

seanonymous

Casual Listener

885 Views

1 replies

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Lyssna på spotify på mobilen

Hej!' Vi har spotify premium, men kan bara lyssna via datorn. Via mobiler har det slutat att fungera. Det slutade för ca en vecka sedan (samsung galaxy SII och SIII). Vad ska vi göra?

Newbie

Hej!'   Vi har spotify premium, men kan bara lyssna via datorn. Via mobiler har det slutat att fungera. Det slutade för ca en vecka sedan (samsung galaxy SII och SIII). Vad ska vi göra?

skaris

Regular

476 Views

1 replies

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Empty playlists. Only radio works, but not from playlists.

DescriptionPlaylists are empty on my Android device. Following all steps above do not help.What are the steps you took to get to the error/issue?Open Spotify on AndroidSelect a random playlist, synced or not.Open itIt's emptyWhat I expected to happen...

Visitor

Description Playlists are empty on my Android device. Following all steps above do not help. What are the steps you took to get to the error/issue? Open Spotify on Android Select a random playl...

295 Views

0 replies

0 likes

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I'm getting sick and tired of this. Offline files location.

I have a ricomagic hooked up to my telly which I mostly use for spotify.When I first installed it a couple of months ago I could only download to the internal memory (2gb)So to work around this, I swapped the external sd and internal memory. Voila, 3...

Casual Listener

I have a ricomagic hooked up to my telly which I mostly use for spotify. When I first installed it a couple of months ago I could only download to the internal memory (2gb) So to work around this, ...

Peter__

Community Legend

462 Views

3 replies

0 likes

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