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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6264 Views

0 replies

7 likes

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Spotify Playlist Won't Download?

I have a Verizon Samsung Galaxy Nexus and I am trying to download a 300 song playlist. I have 29GB left on the phone, yet anytime I try to download it says I am out of space. Sometimes it will download 3 or 4 songs and then just stops. I have tried o...

Music Fan

I have a Verizon Samsung Galaxy Nexus and I am trying to download a 300 song playlist. I have 29GB left on the phone, yet anytime I try to download it says I am out of space. Sometimes it will downlo...

Marco

Community Legend

1810 Views

9 replies

0 likes

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Nook HD- How to Remove Downloaded Tracks from Hard Drive

Greetings (and apologies if this has been previously addressed), I recently installed Spotify on my Nook HD and unwittingly selected "download playlist" and 131 songs downloaded to my Nook's rather limited storage space. Streaming the tracks is more ...

Newbie

Greetings (and apologies if this has been previously addressed),   I recently installed Spotify on my Nook HD and unwittingly selected "download playlist" and 131 songs downloaded to my Nook...

481 Views

0 replies

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Not all local files sync to my galaxy s3

Hey folks, I have a weird problem. Just bought an audio book, transferred it to my pc (mp3-format) via iTunes and created an offline playlist in spotify (PC). I started to sync this new playlist to my android phone to be available offline, but round ...

Casual Listener

Hey folks,   I have a weird problem. Just bought an audio book, transferred it to my pc (mp3-format) via iTunes and created an offline playlist in spotify (PC). I started to sync this new pl...

369 Views

0 replies

0 likes

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Spotify App makes my phone Frozen/Unresponsive over and over!!!!

I don't know if this is a problem for everyone, but its a serious problem for me. Almost once every few minutes Spotify makes my phone completely freeze! It happens only if I skip a part of a song, or move through my tracks to fast. I know its going ...

Newbie

I don't know if this is a problem for everyone, but its a serious problem for me.   Almost once every few minutes Spotify makes my phone completely freeze!  It happens only ...

jasonmasque

Newbie

3815 Views

7 replies

2 likes

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Store Music to SD Card and not Phone Data Partition on HTC EVO 4G LTE

I recently got an HTC EVO 4G LTE from Sprint and cannot figure out how to get music transferred to the SD card on the phone. I know there are other topics like this on the forums, but I think this one merits another here. Anyway... The EVO has two st...

Visitor

I recently got an HTC EVO 4G LTE from Sprint and cannot figure out how to get music transferred to the SD card on the phone. I know there are other topics like this on the forums, but I think this on...

licenced

Community Legend

2630 Views

1 replies

0 likes

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Nexus 7 Intermittent Page Loading Bug

This only seems to happen on every every other search query. I'll search for something, click its page which will then load. Immediately after loading, the spinning circle loading icon thingy will pop up and the page won't be visible. I have to go ba...

Newbie

This only seems to happen on every every other search query. I'll search for something, click its page which will then load. Immediately after loading, the spinning circle loading icon thingy will po...

290 Views

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Solved!! Can't reconnect android device after ejecting it

Yesterday I ejected my android device from Spotify, and now I can't have it show on the devices tab. I've already reinstalled the app, so I don't think that'll do. Any ideas are welcome.Thanks,Fábio Neves

Visitor

Yesterday I ejected my android device from Spotify, and now I can't have it show on the devices tab. I've already reinstalled the app, so I don't think that'll do. Any ideas are welcome. Thanks, ...

Peter__

Community Legend

624 Views

2 replies

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Solved!! Feature Request: Do not create "Liked from Radio"

Hey, I'm new here in Spotify community. I have a feature request, hope it's the right forum here. If I here radio with Android, there will be created automatically a new list, the "Liked from Radio" list. I don't need that, this "feature" is annoying...

Music Fan

Hey,   I'm new here in Spotify community. I have a feature request, hope it's the right forum here.   If I here radio with Android, there will be created automatically a new list, t...

bepeppered

Music Fan

610 Views

3 replies

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Android App Frustrations/Rants

I am tired of waiting for an update that will do anything more than nothing. So I thought I would be nice to give a wakeup call to Spotify. Post here if you are dissatisfied with the app in any way including: Bugs Play button stops working Crashes Bu...

Music Fan

I am tired of waiting for an update that will do anything more than nothing.  So I thought I would be nice to give a wakeup call to Spotify.  Post here if you are dissatisfied with the&nbsp...

Dollg123

Newbie

2573 Views

16 replies

12 likes

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Are spotify apps (on the sidebar) available for mobile phones?

Helloooooo everyone, Newly-upgraded Spotify Premium subscriber here! I just signed up for spotify premium last week and am loving it. So many songs and artists at my fingertips, and no ads too! I wasn't a huge spotify user before (more of an iTunes g...

Regular

Helloooooo everyone,   Newly-upgraded Spotify Premium subscriber here! I just signed up for spotify premium last week and am loving it. So many songs and artists at my fingertips, and no ads...

idanby

Regular

585 Views

2 replies

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Availability of Android APK for those with phones locked to other countries?

Hi, I'm an exchange student living in Netherlands and purchased Spotify Premium. Unfortunately I realized afterwards that I cannot use it on my phone. My problem is that my phone is from Canada and it is locked to the Canadian store. Would it be poss...

Visitor

Hi, I'm an exchange student living in Netherlands and purchased Spotify Premium. Unfortunately I realized afterwards that I cannot use it on my phone. My problem is that my phone is from Canada ...

licenced

Community Legend

970 Views

1 replies

0 likes

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Spotify Mobile Premium doesn't work

Hello All together, @1st: my english isn't very good ( i'm a german) @2nd: i have a spotify premium account i pay for it 6 months or 7 months and i have yesterday the problem that my mobile version of spotify do not play the songs that i have saved. ...

Newbie

Hello All together,   @1st: my english isn't very good ( i'm a german) @2nd: i have a spotify premium account i pay for it   6 months or 7 months and  i  have  yes...

313 Views

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Cannot stop a playlist from downloading on Android hpone

I have an Android phone on which I have several playlists trhat are downloaded so I can listen to them offline I want to change some of those playlists so that they are no longer available offline. I've tried clicking Delete in the context menu of th...

Regular

I have an Android phone on which I have several playlists trhat are downloaded so I can listen to them offline I want to change some of those playlists so that they  are no longer available of...

caledoniaman

Regular

3572 Views

9 replies

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Please fire your Android Dev team.

Are you guys serious? Half of the bugs on this forum could easliy be fixed with in a week. You guys don't update anyone on what you are working on. I've ended my premium sub because of this. Terrible terrible customer support with all the revenue you...

Casual Listener

Are you guys serious? Half of the bugs on this forum could easliy be fixed with in a week. You guys don't update anyone on what you are working on. I've ended my premium sub because of this. Terrible...

Peter__

Community Legend

792 Views

5 replies

0 likes

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Android Won't Download Playlists

So here's the deal: Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times to figure out that mess. I finally got things back to normal when Spo...

Newbie

So here's the deal:    Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times t...

337 Views

0 replies

1 likes

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Is the "Radio is not available when offline" bug EVER going to be fixed?

Hello, I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version on the market, I've tried uninstalling/reinstalling Spotify (w...

Newbie

Hello,   I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version ...

457 Views

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Apple headphones with remote and mic—skip songs, control volume

Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs. Spotify on Android doesn't work with them—all I can do is play/pause musc. You can't skip or control volu...

Casual Listener

Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs.   Spotify on Android doesn't work with t...

dweeler

Casual Listener

3421 Views

3 replies

2 likes

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Spotify läuft nicht auf HTC One V

Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts. Eine Fehlermeldung bekomme ich nicht. Auch Deinstal...

Newbie

Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts....

berlinsteg

Newbie

317 Views

1 replies

0 likes

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Won't let me log in

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "new to spotify? start here! and if youre already an m...

Newbie

Hey, everytime i try to log in on my samsung phone, in the spotify app, it wont let me log in. It logs in for like 3 seconds and it will not stay for long and keeps sending me to a page that says "ne...

Cubsrock13

Newbie

13974 Views

33 replies

3 likes

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