Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203461 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548639 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
456102 Views
571 replies
38 likes
Hi all, I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus) but it is available on my pc(win 8)!!That's really strange. I took a day ago the premium trial, but if i can't play the music of my pl...
Hi all, I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus) but it is available on my pc(win 8)!! That's really strange. I took...
Community Legend
722 Views
3 replies
0 likes
Hello all, I'm getting a completely white screen when I try to open up the spotify app. The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's what it is supposed to be called, but it's the one that op...
Hello all, I'm getting a completely white screen when I try to open up the spotify app. The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's...
Newbie
4061 Views
17 replies
0 likes
I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, but there is no sound. If I then disconnect from Blu...
I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, b...
580 Views
0 replies
0 likes
hi my problem is I recently had my htc v fixed, so I installed spotify back on to my phone. It said it was successful. When I opened it all I get is a white screen. I have uninstalled it and reinstalled a couple of times but same problem. Anyone here...
hi my problem is I recently had my htc v fixed, so I installed spotify back on to my phone. It said it was successful. When I opened it all I get is a white screen.  ...
Regular
1480 Views
2 replies
0 likes
DescriptionWhen I load spotify on my android samsung galaxy s3 my starred playlist gets stuck on "Loading..." Has never worked despite hours of use. What are the steps you took to get to the error/issue?1. Login2. Notice all playlists say "Loading......
Description When I load spotify on my android samsung galaxy s3 my starred playlist gets stuck on "Loading..." Has never worked despite hours of use. What are the steps you took to get to the erro...
Newbie
989 Views
4 replies
0 likes
So when I make a new playlist on the computer, it will show up on my phone, but the songs themselves won't. I'm connected to the same wifi as my computer and i've tried logging in and out of the app, but that's not working.. Idk what to do. so, for e...
So when I make a new playlist on the computer, it will show up on my phone, but the songs themselves won't. I'm connected to the same wifi as my computer and i've tried logging in and out of the app,...
Casual Listener
924 Views
2 replies
0 likes
i typically have no trouble syncing my playlists to listen offline, but recently i havent been able to snyc more than one, maybe two songs. i havent reched the max, im connected to wifi, im a paying premium member....what gives? it just continually s...
i typically have no trouble syncing my playlists to listen offline, but recently i havent been able to snyc more than one, maybe two songs. i havent reched the max, im connected to wifi, im a paying ...
Composer
457 Views
2 replies
0 likes
hello! when i try to sync a playlist with my android device, spotify always selects all music. it is not possible for me to sync a single playlist. can anyone help me?
hello! when i try to sync a playlist with my android device, spotify always selects all music. it is not possible for me to sync a single playlist. can anyone help me?
Casual Listener
618 Views
3 replies
0 likes
I just signed up for the premium free trial and my mobile app still says that I am using the free version. I created both accounts by logging into my Facebook account. I would like to be able to use to the premium account through my IPhone app!
I just signed up for the premium free trial and my mobile app still says that I am using the free version. I created both accounts by logging into my Facebook account. I would like to be able to use ...
Community Legend
500 Views
1 replies
0 likes
Hi since upgrading to the latest android version i cannot seem to sync any playlists to the phone as every time the app closes it brings up an unknown error and it has de-synced all my playlists which is now becoming quite frustrating as i have about...
Hi since upgrading to the latest android version i cannot seem to sync any playlists to the phone as every time the app closes it brings up an unknown error and it has de-synced all my playlists whic...
Casual Listener
1332 Views
4 replies
0 likes
Hi people, Ive got a HTC Sensation and been using spotify happily for the past year. Now however (for the past month or so), whenever i sync new songs onto my offline playlists, they eventually (usually within the next 10 - 30 mins, or after closing/...
Hi people, Ive got a HTC Sensation and been using spotify happily for the past year. Now however (for the past month or so), whenever i sync new songs onto my offline playlists, they event...
Newbie
4666 Views
17 replies
1 likes
I just love the update Now i can finally hear old songs that i added long time ago with just search them and not actoually looking after them in playlists with over 1000 songs in Thanks Spotify for making this nice update! But my problem now is that ...
I just love the update 😄 Now i can finally hear old songs that i added long time ago with just search them and not actoually looking after them in playlists with over 1000 songs in 😛 Than...
Not applicable
708 Views
1 replies
1 likes
Hi, I have bee a premium member for years and now suddenly when I try to login to my mobile and laptop Spotify it says that I do not have that anymore..?? On my Tablets it works just fine. What should I do?
Hi, I have bee a premium member for years and now suddenly when I try to login to my mobile and laptop Spotify it says that I do not have that anymore..?? On my Tablets it works just fine....
Community Legend
426 Views
2 replies
0 likes
Can't play any radio stations. keeps loading. Galaxy Note2 N7100 android 4.1.2 based on Preempt.
Can't play any radio stations. keeps loading. Galaxy Note2 N7100 android 4.1.2 based on Preempt.
Community Legend
398 Views
1 replies
0 likes
After creating a new Playlist I copied an already existing Playlist into it and deleted my old one. There are 547 titles in it and I can play all the tracks without any problems on my Pc. However on my Android phone i had to update my playlist and no...
After creating a new Playlist I copied an already existing Playlist into it and deleted my old one. There are 547 titles in it and I can play all the tracks without any problems on my Pc. However on ...
Casual Listener
522 Views
2 replies
0 likes
I've noticed folks have had this issue on their Nexus 7s. Is there a fix yet? I've tried all of the suggestions, complete uninstall and reinstall - wifi set to always on etc... The app works fine on my GS3 with no issues. Other streaming apps run fin...
I've noticed folks have had this issue on their Nexus 7s. Is there a fix yet? I've tried all of the suggestions, complete uninstall and reinstall - wifi set to always on etc... The app works fi...
Casual Listener
586 Views
2 replies
0 likes
Hey. My phone has this slot in the back into which I can place a small chip type thing. This allows my phone to store more stuff over the internal storage. I wonder if we could somehow tell spotify about this amazing new technology - and maybe they c...
Hey. My phone has this slot in the back into which I can place a small chip type thing. This allows my phone to store more stuff over the internal storage. I wonder if we could...
Casual Listener
502 Views
2 replies
0 likes
Thanks for the update and continued attention to your Android app. I like being able to sort playlists (now you should just add that function to the desktop app). I still miss a "Shuffle Playlist" function, however (and I know it's been requested els...
Thanks for the update and continued attention to your Android app. I like being able to sort playlists (now you should just add that function to the desktop app). I still miss a "Shuffle Pla...
Community Legend
783 Views
1 replies
1 likes
What's new in this version: - New: When you first install the app, Spotify will store your data in the most efficient location on your phone/device.- New: From within settings, you can clear all temporary data and downloaded tracks stored on your dev...
What's new in this version: - New: When you first install the app, Spotify will store your data in the most efficient location on your phone/device. - New: From within settings, you can clear all ...
Spotify Legend
24262 Views
83 replies
5 likes
- edited to include the correct url. /sigh- now working with genres that have a / I've been enjoying another service instead of Spotify in anticipation of leaving due to the recent changes here, but the genre lists in the competitor's service is limi...
- edited to include the correct url. /sigh - now working with genres that have a / I've been enjoying another service instead of Spotify in anticipation of leaving due to the ...
789 Views
0 replies
0 likes
