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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1014 Views
  • 0 replies
  • 4 likes

Android Client won't let me stream my music!

Just recently purchased Premium (after a horrid incident with my Facebook being deactivated and being charged twice before being refunded (staff made it easy, the client didn't. :C)) and I've discovered that my Android client won't allow me to stream...

  • Casual Listener
  • Just recently purchased Premium (after a horrid incident with my Facebook being deactivated and being charged twice before being refunded (staff made it easy, the client didn't. :C)) and I've discove...
  • Peter__
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

dowloaded files

on the future do we intend to improve the limit of 3333 file dowload on the device ?P.S.once download an album ,for example W.A.Mozart ,idfi downolad other album ,i have problem with cover :paly a titele and see an other cover ...non didived by album...

  • Casual Listener
  • on the future do we intend to improve the limit of 3333 file dowload on the device ? P.S.once download an album ,for example W.A.Mozart ,idfi downolad other album ,i have problem with cover :paly a ...
  • gio_b
  • Casual Listener
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

No playing continuously

Any body figure out how to fix the "not continuosly" playing problem? its been working fine for over a year and a half.... and now for some reason it no longer works. Yes, I tried a clean install.

  • Visitor
  • Any body figure out how to fix the "not continuosly" playing problem? its been working fine for over a year and a half.... and now for some reason it no longer works. Yes, I tried a clean install.&nb...
  • 316 Views
  • 0 replies
  • 2 likes
  • 316 Views
  • 0 replies
  • 2 likes

Premium account not allowing me to play the downloaded tracks offline

For some reason today my both Android devices (Samsung Galaxy & Nexus 7) didn't allow me to play the downloaded tracks offline even though I'm up to date with my payments for the Premium subscription. Is it a bug or is a business decission to not all...

  • Casual Listener
  • For some reason today my both Android devices (Samsung Galaxy & Nexus 7)  didn't allow me to play the downloaded tracks offline even though I'm up to date with my payments for the Premium su...
  • u2space
  • Casual Listener
  • 705 Views
  • 6 replies
  • 0 likes
  • 705 Views
  • 6 replies
  • 0 likes

Help my android still wont let me stay logged in to spotify

Is facebook trying to take over the universe? I dont even understand what my spotify is doing on my phone. I log in then it shows my playlists then a screen comes up that says "get better recomendations by logging in with facebook" or something like ...

  • Music Fan
  • Is facebook trying to take over the universe? I dont even understand what my spotify is doing on my phone. I log in then it shows my playlists then a screen comes up that says "get better recomendati...
  • Sam
  • Spotify
  • 1138 Views
  • 7 replies
  • 0 likes
  • 1138 Views
  • 7 replies
  • 0 likes

Can't sync local files + Last Update destroyed Lockscreen control etc.

Hi, I have synchronized a lot of good, local stored music via Spotify playlists on my Samsung Galaxy S3 from my old PC (which is broken now and consequently all my locally stored music is gone) .Now I have a new PC and want to sync my "locally stored...

  • Music Fan
  • Hi,    I have synchronized a lot of good, local stored music via Spotify playlists on my Samsung Galaxy S3 from my old PC (which is broken now and consequently all my locally stored ...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Synced Files Won't Play On Galaxy S3

Local files from my pc that I sync onto my S3 won't play. Well it will play but only for a few seconds then skip on to the next track. While it's doing this I would notice that the playtime would show some crazy number like -7593:5 out of 3:25 second...

  • Newbie
  • Local files from my pc that I sync onto my S3 won't play. Well it will play but only for a few seconds then skip on to the next track. While it's doing this I would notice that the playtime would sho...
  • hop3less
  • Casual Listener
  • 665 Views
  • 3 replies
  • 0 likes
  • 665 Views
  • 3 replies
  • 0 likes

Wireless Sync from Android to PC not working

Hello, Since the last update, I have not been able to sync wirelessly (via Wifi from PC to Android), so that I can sync my local tracks. Enabling the wifi on my phone, my device does not show up on the desktop (windows 7, ethernet) client. This used ...

  • Music Fan
  • Hello,   Since the last update, I have not been able to sync wirelessly (via Wifi from PC to Android), so that I can sync my local tracks.   Enabling the wifi on my phone, my device doe...
  • cybermaniac
  • Music Fan
  • 953 Views
  • 4 replies
  • 0 likes
  • 953 Views
  • 4 replies
  • 0 likes

HOW TO: Saving to SD Card - ( 0.5.12.52 ) almost gave me cancer

I have no idea what you guys are doing in your software developement team, but all i can say is that you can do far better!LET ME TELL YOU MY STORY:first of all - my device: Samsung Galaxy S2 with 4.1.2 Jelly Bean + Touch wiz ( stock ROM ) So i just ...

  • Casual Listener
  • I have no idea what you guys are doing in your software developement team, but all i can say is that you can do far better! LET ME TELL YOU MY STORY: first of all - my device: Samsung Galaxy S2...
  • Taylor
  • Community Legend
  • 822 Views
  • 1 replies
  • 1 likes
  • 822 Views
  • 1 replies
  • 1 likes

gray overlay on screen

My Spotify on my Galaxy Tab has a gray overlay on the screen. It was not there until my 2 day trial expired. I upgraded to Premium, but the gray overlay is still there. I can navigate and playa song, but it is all covered over by the gray "film".Albu...

  • Newbie
  • My Spotify on my Galaxy Tab has a gray overlay on the screen.  It was not there until my 2 day trial expired.  I upgraded to Premium, but the gray overlay is still there.  I can naviga...
  • Taylor
  • Community Legend
  • 1205 Views
  • 2 replies
  • 0 likes
  • 1205 Views
  • 2 replies
  • 0 likes

Artist Entire Library Shuffle No Longer Works

I'm very upset with the new changes to the Spotify upgrade.I cannot use the shuffle option for the artist's entire music library.Shuffle only works on one album.Shuffle plays all the songs on one album rather than jump all around the catalogue.WTF?

  • Casual Listener
  • I'm very upset with the new changes to the Spotify upgrade.I cannot use the shuffle option for the artist's entire music library.Shuffle only works on one album.Shuffle plays all the songs on one alb...
  • DennisC3737
  • Casual Listener
  • 543 Views
  • 3 replies
  • 2 likes
  • 543 Views
  • 3 replies
  • 2 likes

can i play music in a week without internet?

can i play synced songs in offline mode in a week, on a vacation forexample?

  • Casual Listener
  • can i play synced songs in offline mode in a week, on a vacation forexample?
  • Taylor
  • Community Legend
  • 647 Views
  • 3 replies
  • 0 likes
  • 647 Views
  • 3 replies
  • 0 likes

Solved!! New Update - Spotify for Android 0.5.12.54

New Update - Spotify for Android 0.5.12.54 now available in Google Play. Release notes - EXACTLY THE SAME AS THE PREVIOUS VERSION!! Oh really Spotify, so absolutely nothing has changed between this version and the last version? Publishing release not...

  • Community Legend
  • New Update - Spotify for Android 0.5.12.54 now available in Google Play.   Release notes - EXACTLY THE SAME AS THE PREVIOUS VERSION!!   Oh really Spotify, so absolutely nothing has ...
  • Goodman
  • Spotify Legend
  • 1380 Views
  • 3 replies
  • 0 likes
  • 1380 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for Android 0.5.11.4

What's new in this version: - Fixed: An occasional problem that could remove offline playlists from the device.

  • Spotify Legend
  • What's new in this version: - Fixed: An occasional problem that could remove offline playlists from the device.
  • Goodman
  • Spotify Legend
  • 2270 Views
  • 8 replies
  • 2 likes
  • 2270 Views
  • 8 replies
  • 2 likes

HELP

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify they will not allow me. NOW I CAN NOT LOAD SPOTIUFY...

  • Visitor
  • I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify ...
  • Taylor
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

All downloaded playlists at top (Atrix 2)

Atrix 2 running ICS. In the Spotify mobile app, on the Playlists screen, ALL my downloaded playlists are listed at the top under a "Downloaded" header, in some fashion that looks basically random. All my neatly organized folders and such are at the b...

  • Casual Listener
  • Atrix 2 running ICS.   In the Spotify mobile app, on the Playlists screen, ALL my downloaded playlists are listed at the top under a "Downloaded" header, in some fashion that looks basically r...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
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Because of the quality of the apps, I've sadly had to unsubscribe.

I do love the service, but I mainly use it on my phone and tablet (both Android devices). I'd love to continue with it, but I'm just completely fed up with the quality of the apps. Apart from the looks, the app from over a year ago had much better fu...

  • Visitor
  • I do love the service, but I mainly use it on my phone and tablet (both Android devices). I'd love to continue with it, but I'm just completely fed up with the quality of the apps.   Apart fro...
  • Taylor
  • Community Legend
  • 433 Views
  • 3 replies
  • 1 likes
  • 433 Views
  • 3 replies
  • 1 likes

Solved!! premium problems

Hello, i have just purchased premium and am currently logged in and cannot access the service, please help.

  • Newbie
  • Hello, i have just purchased premium and am currently logged in and cannot access the service, please help.
  • Taylor
  • Community Legend
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

No Internet connection available

I am sick and tired of this message and want it fixed now!Please help me and don't say like oh you have to enable wifi or oh your not on 3g. Well guess what? I am on 3g and wifi still no connection to spotify on my SG note 2. On IOS it seems to work,...

  • Music Fan
  • I am sick and tired of this message and want it fixed now! Please help me and don't say like oh you have to enable wifi or oh your not on 3g. Well guess what? I am on 3g and wifi still no connecti...
  • Dshay
  • Newbie
  • 794 Views
  • 1 replies
  • 0 likes
  • No connection available
  • 794 Views
  • 1 replies
  • 0 likes

next song does not play untill i wake the screen

So right now this is what I have and have doneI am currently running a cm10 like ROM on a Galaxy S3. so I am not sure how compadable Spotify since I know they are not good with updates :-[ A song plays fine without a problem but when the screen is of...

  • Gig Goer
  • So right now this is what I have and have done I am currently running a cm10 like ROM on a Galaxy S3. so I am not sure how compadable Spotify since I know they are not good with updates :-[ A ...
  • apollo
  • Newbie
  • 1167 Views
  • 8 replies
  • 1 likes
  • 1167 Views
  • 8 replies
  • 1 likes