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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5995 Views

0 replies

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Radio Repeats the Same 20 Songs

My radio station repeats the same of about 20 or more tracks. It will update this list after while, but when I am skipping a lot of tracks, I find I eventually start replaying ever thing since I started that listening session.

Visitor

My radio station repeats the same of about 20 or more tracks. It will update this list after while, but when I am skipping a lot of tracks, I find I eventually start replaying ever thing since I star...

470 Views

0 replies

0 likes

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[FIX] internet connection

Hi guys, i have read about many people having the internet connection issue, and it popped up on my DHD as well. I fixed it in a very simple way. Just log-out in the settings menu, and loggin again, and spotify will be connected to the internet again...

Newbie

Hi guys, i have read about many people having the internet connection issue, and it popped up on my DHD as well. I fixed it in a very simple way. Just log-out in the settings menu, and loggin aga...

417 Views

0 replies

1 likes

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BLANK PLAYLISTS S2

Hello I get blank playlist on my Samsung S2. I try to reinstall spotify and that didnt work. I search around on google but no good answers. but my nickname is nicnac+ maybe it can be it + who causes the problem? If that is the case, how can i change ...

Newbie

Hello   I get blank playlist on my Samsung S2. I try to reinstall spotify and that didnt work. I search around on google but no good answers. but my nickname is nicnac+ maybe it can be it + ...

270 Views

0 replies

0 likes

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Bad sound through aux input on car radio from Samsung Note 2

Hello, I have a cable running from the headphone jack on my Galaxy Note 2 into the Aux In of my car stereo. When I play any music from Spotify (on or offline) it sounds very garbled and different bands of the music sound different volumes. The bass w...

Newbie

Hello,   I have a cable running from the headphone jack on my Galaxy Note 2 into the Aux In of my car stereo.  When I play any music from Spotify (on or offline) it sounds very garbled ...

dmc718

Newbie

2066 Views

1 replies

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Here comes yet another update without any fixes

So I have been patient and been waiting for a fix for all the issues (and missing features) in the Android app. Many - if not all - of these problems are all posted in here, but still we get crap like Facebook integration and radio instead of a worki...

Casual Listener

So I have been patient and been waiting for a fix for all the issues (and missing features) in the Android app. Many - if not all - of these problems are all posted in here, but still we get crap lik...

frankingeneral

Newbie

423 Views

1 replies

1 likes

  • 423 Views
  • 1 replies
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Manual Android download from m.spotify.com is out of date

I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually download the SpotifyAndriod.apk direct. Spotify - if you are ...

Newbie

I own a Cowon D3 which is an "audiophile" PMP that runs Andriod 2.3 - but does not use Google Play. Instead, to install the Spotify app, you have to go to http://m.spotify.com and manually downl...

confiq

Newbie

6893 Views

1 replies

3 likes

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Apps within the Android App?

Hi All, I'm a fairly new user to the Android app for Spotify having only recently paid out for the Premium subscription. As others have found it seems, the App works well but does have several flaws for regular use... On to my question. I currently u...

Newbie

Hi All,   I'm a fairly new user to the Android app for Spotify having only recently paid out for the Premium subscription.  As others have found it seems, the App works well but does ha...

Marco

Community Legend

320 Views

1 replies

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SPOTIFY PLEASE PAY ATTENTION TO ISSUES RELATED TO THE ANDROID APP

There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post: http://community.spotify.com/t5/Mobile-Android/No-internet-connection-available/m-p/144344/highlight/true#M8556 There hasn't been a signifi...

Regular

There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post:   http://community.spotify.com/t5/Mobile-Android/No-internet-connection-availab...

rickmla

Newbie

426 Views

1 replies

1 likes

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Android version 4.1.2

I've just acquired a Samsung S III GT-I9300 replacing my Samsung S II GT-I(000. The new Samsung comes with Android version 4.1.2 whereas my previous Samsung II had Android version 2.1 Update 1 How do I get my new version of Spotify to: Not require me...

Newbie

I've just acquired a Samsung S III GT-I9300 replacing my Samsung S II GT-I(000.  The new Samsung comes with Android version 4.1.2 whereas my previous Samsung II had Android version 2.1 Update 1 ...

Goodman

Spotify Legend

2021 Views

1 replies

0 likes

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Solved!! Spotify does not start up correctly on ZTE Blade III cellular

My newly bought ZTE Blade III does not work with Spotify. It downloads OK from the Play store, but when I try to start it it gives a display with the name Spotify on top and the three horizontal lines up in the left corner (symbol for the menu for Pl...

Regular

My newly bought ZTE Blade III does not work with Spotify. It downloads OK from the Play store, but when I try to start it it gives a display with the name Spotify on top and the three horizontal l...

bogope

Regular

1328 Views

2 replies

0 likes

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My premium subscription is not reflected in my mobile device

I have premium account, which works fine on desktop but I still cannot stream when I'm on my Android. Help.

Newbie

I have premium account, which works fine on desktop but I still cannot stream when I'm on my Android. Help.

Goodman

Spotify Legend

309 Views

1 replies

0 likes

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Syncing Error

getting last.fm error message. wrong username or password

Casual Listener

getting last.fm error message. wrong username or password

Peter__

Community Legend

1955 Views

3 replies

0 likes

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Radio not streaming

For some reason I can't seem to get the radio to stream. It says "loading" for the longest time.

Gig Goer

For some reason I can't seem to get the radio to stream. It says "loading" for the longest time.

Goodman

Spotify Legend

345 Views

2 replies

0 likes

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Random play doesn't work too well

Hi! well, after a few years being a user of Spotify i've decided to check if this was issue was documented here in the forums. (it isn't so i'm creating this new message) I have huge lists that i always like to play randomly (basicly on Android app) ...

Newbie

Hi!   well, after a few years being a user of Spotify i've decided to check if this was issue was documented here in the forums. (it isn't so i'm creating this new message) I have huge l...

licenced

Community Legend

369 Views

1 replies

0 likes

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This is so annoying!

So I installed spotify onto my nexus 7, however I'm getting the 'song playing no audio' bug. I found that force closing the app in settings fixes it, and it seemed to happen when I was downloading a playlist.

Community Legend

So I installed spotify onto my nexus 7, however I'm getting the 'song playing no audio' bug.   I found that force closing the app in settings fixes it, and it seemed to happen when I was dow...

Richard

Community Legend

392 Views

3 replies

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NOT ABLE TO USE SPOTIFY AT ALL!!

I have had Spotify for while now, and I have always used it on my cell phone whenever I have Premium. For the past 3 weeks or so, every time I try to log in (since I had to factory reset my phone and since I bought a new phone) I get an ad pop up and...

Casual Listener

I have had Spotify for while now, and I have always used it on my cell phone whenever I have Premium. For the past 3 weeks or so, every time I try to log in (since I had to factory reset my phone and...

licenced

Community Legend

686 Views

6 replies

0 likes

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Facebook --> Spotify Account

I want to change from using my Facebook log in to a normal spotify account, How do I do so?

Newbie

I want to change from using my Facebook log in to a normal spotify account, How do I do so?

Peter__

Community Legend

288 Views

1 replies

0 likes

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Trouble getting certain songs to play on Android phone

Hello, I have just bought some of The Beatles from iTunes because Spotify doesn't have any and figured I could still listen to them from local files and star them so I could have them on my phone as I have Spotify premium. I can play those Beatles' s...

Casual Listener

Hello,         I have just bought some of The Beatles from iTunes because Spotify doesn't have any and figured I could still listen to them   from local files an...

Peter__

Community Legend

360 Views

3 replies

0 likes

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spotify wont open right on my phone

i get a Blank white screen when i open spotify on my phone. i tryed restarting my phone several times and it doesn't work. you know why this is happening? do i have to many playlist that could of triped it up or something?

Visitor

i get a Blank white screen when i open spotify on my phone. i tryed restarting my phone several times and it doesn't work. you know why this is happening? do i have to many playlist that could of tri...

licenced

Community Legend

606 Views

2 replies

0 likes

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