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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111145 Views

26 replies

3 likes

  • 111145 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223657 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223657 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580813 Views

79 replies

3 likes

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  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478263 Views

577 replies

40 likes

Account
Free
  • 478263 Views
  • 577 replies
  • 40 likes

Playlists won't download

Not sure why! I have a Samsung Galaxy Note 2 with 8 GB of available space, I also have 7 GB of space on my external Micro SD card and playlists won't download! It seems to be stuck on 'Downloading 0%' while I'm connected to wifi and using 4G. Any hel...

Gig Goer

Not sure why! I have a Samsung Galaxy Note 2 with 8 GB of available space, I also have 7 GB of space on my external Micro SD card and playlists won't download!   It seems to be stuck on 'Downl...

Joe

Community Legend

940 Views

2 replies

0 likes

  • 940 Views
  • 2 replies
  • 0 likes

Are downloaded playlists stored as Apps or Audio in Storage?

I am getting the new S4 (probably) and am worried about the internal storage capacity so I have a quick question: When you download a playlist and check storage which catagory are the downloaded files stored? I had like 350 songs downloaded, checked ...

Music Fan

I am getting the new S4 (probably) and am worried about the internal storage capacity so I have a quick question: When you download a playlist and check storage which catagory are the downloaded file...

treap

Roadie

1856 Views

5 replies

0 likes

  • 1856 Views
  • 5 replies
  • 0 likes

Rubbish Application

I am premium customer, i-e you charge 9.99 per month for me to use your service. I would think you would be under some sort of SLA for this service? I primarily subscribed to Premium because I want to use it when I am out and about. Your application ...

Newbie

I am premium customer, i-e you charge 9.99 per month for me to use your service. I would think you would be under some sort of SLA for this service? I primarily subscribed to Premium because I want...

scoobyclub

Music Fan

1012 Views

2 replies

0 likes

  • 1012 Views
  • 2 replies
  • 0 likes

Solved!! Search failed

I can't search music neither on my iPhone nor my computer.When i try to search on my iPhone it simply says: This search failed, please try again later.What to do?

Casual Listener

I can't search music neither on my iPhone nor my computer. When i try to search on my iPhone it simply says: This search failed, please try again later. What to do?

Hallis

Casual Listener

1748 Views

2 replies

0 likes

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  • 2 replies
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Possible solution to Desktop not syncing Local Files to Android Device

Peter suggested to change the SSID on your router and to turn off 802.11n mode (so it's only B and/or G). I just did this after trying everything else I could think of (and what other people suggested) and it worked flawlessly! MacBook Pro running 10...

Casual Listener

Peter suggested to change the SSID on your router and to turn off 802.11n mode (so it's only B and/or G).  I just did this after trying everything else I could think of (and what other peop...

jmaneto

Regular

1253 Views

5 replies

0 likes

  • 1253 Views
  • 5 replies
  • 0 likes

Can't search for music

On my Samsung Galaxy SII (any possible software up to date) I can't no longer use the search function. I tried the following three search terms: Halestorm The Rockford Heroes Iron Maiden And Spotify just says: "No search results. Please try another s...

Casual Listener

On my Samsung Galaxy SII (any possible software up to date) I can't no longer use the search function. I tried the following three search terms:   Halestorm The Rockford Heroes Iron Maid...

kriko

Casual Listener

763 Views

2 replies

2 likes

  • 763 Views
  • 2 replies
  • 2 likes

Can't use downloaded playlist in offline mode, no songs displayed on the playlist

Hi, I have LG Optimus L9 with android 4.1.2 I have downloaded a playlist (slightly over 500 tracks) and when I am in offline mode and open the playlist there are no songs there. I have to go to online mode and open the playlist again for tracks to re...

Regular

Hi,   I have LG Optimus L9 with android 4.1.2   I have downloaded a playlist (slightly over 500 tracks) and when I am in offline mode and open the playlist there are no songs there....

CyclopsPL

Regular

956 Views

4 replies

1 likes

  • 956 Views
  • 4 replies
  • 1 likes

Solved!! Phone keeps re downloading the last 23% of playlist

I am A premium user with a Galaxy S3 and a Nexus 10. My Nexus has no issues, plenty of storage space available and never has to download songs over again. My phone has plenty of external space and a fair bit on the phone itself, but every time I go o...

Casual Listener

I am A premium user with a Galaxy S3 and a Nexus 10. My Nexus has no issues, plenty of storage space available and never has to download songs over again. My phone has plenty of external space and a ...

thebagemenace

Casual Listener

1322 Views

6 replies

0 likes

  • 1322 Views
  • 6 replies
  • 0 likes

Impossible de synchroniser les playlists. Nouvelle tentative e cours...

Bonjour ! Sur mon PC, j'ai des playlist avec environ 1200 musiques. Mais lorsque je les synchronises sur mon Galaxy S4, toutes les musiques ne sont pas synchronié (online ou offline). Sur mon PC, voici le nombre de musiques que j'ai dans mes playlist...

Casual Listener

Bonjour !   Sur mon PC, j'ai des playlist avec environ 1200 musiques.   Mais lorsque je les synchronises sur mon Galaxy S4, toutes les musiques ne sont pas synchronié (online ou off...

Dylaan128

Casual Listener

784 Views

2 replies

0 likes

  • 784 Views
  • 2 replies
  • 0 likes

Nexus 4 Bugs V 0.5.13.63

-Spotify randomly logs me out. -When logging in or out my playlists are all deleted -When playlists are supposedly downloaded "The download bar reaches 100% and dissapperars" only a couple songs are. -The login button changes from "login" to "logging...

Casual Listener

-Spotify randomly logs me out. -When logging in or out my playlists are all deleted -When playlists are supposedly downloaded "The download bar reaches 100% and dissapperars" only a couple songs ...

treap

Roadie

942 Views

3 replies

0 likes

  • 942 Views
  • 3 replies
  • 0 likes

Not downloading all songs in a playlist

I am new to Spotify so this may be something very obvious, on my HTC One app I have told it to download a playlist and it only seems to download half the songs, the other half 'aren't available', does it only download songs that spotify has in it's l...

Casual Listener

I am new to Spotify so this may be something very obvious, on my HTC One app I have told it to download a playlist and it only seems to download half the songs, the other half 'aren't available'...

Joe

Community Legend

4467 Views

7 replies

0 likes

  • 4467 Views
  • 7 replies
  • 0 likes

Spotify App forgets what it was doing

I'm running the Spotify Android App on an HTC One X with Jellybean (4.1.1). When I go back to it after a brief period of inactivity (e.g. pause the music, go into the grocery store, do my shopping, go back to my car and open Spotify again), I find th...

Visitor

I'm running the Spotify Android App on an HTC One X with Jellybean (4.1.1). When I go back to it after a brief period of inactivity (e.g. pause the music, go into the grocery store, do my shopping, g...

Scott00

Regular

3180 Views

10 replies

3 likes

  • 3180 Views
  • 10 replies
  • 3 likes

Duplicate accounts - spotify v facebook - connection problems

Hi there,I've had problems for the last few months with my spotify not working. I've been a premium subscriber for quite a while and let my subscription lapse as I was so frustrated with the lack of android support.I previously had issues on my andro...

Casual Listener

Hi there, I've had problems for the last few months with my spotify not working. I've been a premium subscriber for quite a while and let my subscription lapse as I was so frustrated with the lack...

Peter__

Community Legend

1248 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Smart Rotator App

Now, not only do we not have landscape mode, but since this new update, the Smart Rotator app no longer works. Well, it tries to work, but it crashes the Spotify app in such a way that I have to reboot my phone. Crazy. I don't really expect an answer...

Music Fan

Now, not only do we not have landscape mode, but since this new update, the Smart Rotator app no longer works.  Well, it tries to work, but it crashes the Spotify app in such a way that I have t...

user-removed

Not applicable

1689 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Solved!! Playlist appearing differently on Android vs OSX vs Tablet

Hi there, I don't know if this problem is associated with all of my playlists as I'm too worried to do anything to them. However, my main playlist has not been updating correctly. So this morning I created a brand new playlist called NEW and moved al...

Regular

Hi there, I don't know if this problem is associated with all of my playlists as I'm too worried to do anything to them.   However, my main playlist has not been updating correctly. So this mo...

keeno79

Regular

1154 Views

5 replies

0 likes

  • 1154 Views
  • 5 replies
  • 0 likes

Solved!! I installed spotify but it doesnt appear in my apps

I have a samsung s3 and I went to the play store to install soptify . I did that and then it said that it would be sent to my mobile shortly but although it now says installed on the play store I've been waiting for half an hour and nothing has appea...

Casual Listener

I have a samsung s3 and I went to the play store to install soptify . I did that and then it said that it would be sent  to my mobile shortly but although it now says installed on the play store...

Liam

Community Legend

1397 Views

3 replies

0 likes

  • 1397 Views
  • 3 replies
  • 0 likes

Solved!! Android App not loading properly

Up until about 10 minutes ago I've had no real complaints about the Spotify Android app. the app now ceases to load properly. I am running ICS 4.04 on a Galaxy Nexus (VzW). The beta app loads but all I get is a white canvas. The Google Play Store app...

Newbie

Up until about 10 minutes ago I've had no real complaints about the Spotify Android app.  the app now ceases to load properly.  I am running ICS 4.04 on a Galaxy Nexus (VzW).  The beta...

EdLSP

Newbie

2412 Views

5 replies

0 likes

  • 2412 Views
  • 5 replies
  • 0 likes

Title is not available

Hi all, I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus) but it is available on my pc(win 8)!!That's really strange. I took a day ago the premium trial, but if i can't play the music of my pl...

Casual Listener

Hi all,   I've got the problem that a part of my music of my playlists isn't available on my smartphone(galaxy nexus)  but it is available on my pc(win 8)!! That's really strange. I took...

Peter__

Community Legend

755 Views

3 replies

0 likes

  • 755 Views
  • 3 replies
  • 0 likes

Solved!! Verizon Galaxy Nexus, White Screen, Help?

Hello all, I'm getting a completely white screen when I try to open up the spotify app. The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's what it is supposed to be called, but it's the one that op...

Regular

Hello all, I'm getting a completely white screen when I try to open up the spotify app.  The title bar will show up, and I can even click the "Menu" button on the title bar, not sure if that's...

Frankiep505

Newbie

4168 Views

17 replies

0 likes

  • 4168 Views
  • 17 replies
  • 0 likes

Spotify won't stream via bluetooth - then won't work when disconnected

I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, but there is no sound. If I then disconnect from Blu...

Newbie

I have Spotify Premium on an HTC Desire S. When I connect it to my Samsung audio unit via Bluetooth it occasionally works, but more often it says it is connected, the song looks like it is playing, b...

593 Views

0 replies

0 likes

  • 593 Views
  • 0 replies
  • 0 likes