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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111480 Views

26 replies

3 likes

  • 111480 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224277 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224277 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581569 Views

79 replies

3 likes

  • 581569 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478734 Views

577 replies

40 likes

Account
Free
  • 478734 Views
  • 577 replies
  • 40 likes

can not login

Hello! What´s going omn with the program really.Problems that it was linked onto my android Samsung Galaxy S.Uninstalled and rebooted the phone.I reinstalled again and now I can not log in, it´s only going up a warning about the need to check that it...

Music Fan

Hello! What´s going omn with the program really. Problems that it was linked onto my android Samsung Galaxy S. Uninstalled and rebooted the phone. I reinstalled again and now I can not log in, it´...

Boluson

Casual Listener

3976 Views

9 replies

1 likes

  • 3976 Views
  • 9 replies
  • 1 likes

Premium Account - Offline Cached files no longer available!

Hi - I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account. I use spotify daily on this device and almost always use my cached files and occasionally stream. This morning I opened the app and all my offline cached fi...

Newbie

Hi -   I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account.   I use spotify daily on this device and almost always use my cached files and occasional...

divinelyplaced

Regular

2917 Views

3 replies

0 likes

  • 2917 Views
  • 3 replies
  • 0 likes

Spotify and my HTC Evo 4g

after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offline mode" then shuts itself down. I'm wondering if t...

Casual Listener

after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offli...

dnewhardt

Casual Listener

4468 Views

4 replies

0 likes

  • 4468 Views
  • 4 replies
  • 0 likes

Can not download Android app while I have premium account

HI I have a premium spotify account from the NL. I have been using the App on my android withinout any problems but since couple days my app keeps crashing and I can not download it anymore as it says on the market: This item cannot be installed in y...

Regular

HI    I have a premium spotify account from the NL. I have been using the App on my android withinout any problems but since couple days my app keeps crashing and I can not download it an...

NL_Kazoo

Regular

3821 Views

6 replies

0 likes

  • 3821 Views
  • 6 replies
  • 0 likes

friends' stars

i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?

Newbie

i know I can access my friends' playlists from my mobile app, but is there a way to get their starred tracks?

David

Spotify Legend

2170 Views

1 replies

0 likes

  • 2170 Views
  • 1 replies
  • 0 likes

Upgraded to premium but can't stream

I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before I upgraded so I am not sure if this might have caus...

Newbie

I have a razr maxx and just upgraded to premium but when I try to stream music I still get the pop up notice stating I need a premium account to stream. I did sign in to spotify on my android before ...

1718 Views

0 replies

0 likes

  • 1718 Views
  • 0 replies
  • 0 likes

Spotify wount play music.

I installed Spotify on my Android tab SGT 10.1. I can see all my playlist but Spotify woun't play any music. Whats wrong? I am conected to wifi.

Newbie

I installed Spotify on my Android tab SGT 10.1. I can see all my playlist but Spotify woun't play any music. Whats wrong? I am conected to wifi.

SteveBrammer

Community Legend

2742 Views

2 replies

0 likes

  • 2742 Views
  • 2 replies
  • 0 likes

Systematic crash when adding a song to a playlist

Hi,Spotify crashes every time I add a song to a playlist.It happens on 2 devices: a Samsung Galaxy Tab P1000 (Android 2.2) and a Samsung Nexus-S (Android 4.0.3). On the first one, I did a clean install (clear cache, uninstall, restart device, reinsta...

Roadie

Hi, Spotify crashes every time I add a song to a playlist. It happens on 2 devices: a Samsung Galaxy Tab P1000 (Android 2.2) and a Samsung Nexus-S (Android 4.0.3). On the first one, I did a clean i...

licenced

Community Legend

2419 Views

1 replies

1 likes

  • 2419 Views
  • 1 replies
  • 1 likes

Songs not showing on my phone

I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone. Any suggestions?

Newbie

I have purchased Spotify Premium but the playlists that friends have sent me, which I see in my Inbox on my computer, do not show up on my phone.  Any suggestions? 

2284 Views

0 replies

0 likes

  • 2284 Views
  • 0 replies
  • 0 likes

Intermittent Connection

I have a Motorola Droid 3 (XT862) from Verizon running Android 2.3.4 Build 5.5.1_84_D3G-55. Until recently I had been using Audiogalaxy to listen to music from my computer to my phone. I switched to Spotify because if I was at the office and my inter...

Casual Listener

I have a Motorola Droid 3 (XT862) from Verizon running Android 2.3.4 Build 5.5.1_84_D3G-55.   Until recently I had been using Audiogalaxy to listen to music from my computer to my phone. &nbs...

Scoyn27

Casual Listener

3296 Views

4 replies

0 likes

  • 3296 Views
  • 4 replies
  • 0 likes

Spotify Freezes

I have been receiving pretty good service from Spotify, but recently noticed the app freezes when I am scrolling through the playlist every so often. If I wait about 15 seconds, it unfreezes and allows me to proceed. Once in while I get an error mess...

Regular

I have been receiving pretty good service from Spotify, but recently noticed the app freezes when I am scrolling through the playlist every so often.  If I wait about 15 seconds, it unfreezes an...

David

Spotify Legend

4360 Views

1 replies

0 likes

  • 4360 Views
  • 1 replies
  • 0 likes

Playback pausing mid-playlist due to track time over-running?

Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track. I've noticed that when this happens the current playback time indicator is always 2+ seco...

Casual Listener

Occasionally playback of a synced playlist on my Galaxy Nexus stops at the end of a track (not the end of a playlist) rather than progressing to the next track.   I've noticed that when this h...

2093 Views

0 replies

2 likes

  • 2093 Views
  • 0 replies
  • 2 likes

Spotify Support

I don't think I'm alone here when I say I am saddened by Spotify's level of customer service. Yes, you have fine staff who write and communicate on the boards, albeit they don't (from what I've seen) tend to have much to say for support beyond: clear...

Casual Listener

I don't think I'm alone here when I say I am saddened by Spotify's level of customer service. Yes, you have fine staff who write and communicate on the boards, albeit they don't (from what I've seen)...

2704 Views

0 replies

2 likes

  • 2704 Views
  • 0 replies
  • 2 likes

Charge froze, delete Spotify, won't reinstall

Charge froze when searching, "do you want to wait"Uninstalled Spotify now will not reinstall on 4G or wifi

Casual Listener

Charge froze when searching, "do you want to wait" Uninstalled Spotify now will not reinstall on 4G or wifi  

mwproto

Casual Listener

2693 Views

1 replies

0 likes

  • 2693 Views
  • 1 replies
  • 0 likes

Device Support Roadmap?

Hello, I totally understand that Spotify cannot commit to supporting every iteration and version of Android under the sun. Especially when those versions of the OS are used on such varied types of devices. However, as a Premium customer of a product ...

Newbie

Hello,   I totally understand that Spotify cannot commit to supporting every iteration and version of Android under the sun. Especially when those versions of the OS are used on such...

2880 Views

0 replies

0 likes

  • 2880 Views
  • 0 replies
  • 0 likes

Album cover popup

Is there a way to turn off this album cover popup when changing track... Very annoying...

Newbie

Is there a way to turn off this album cover popup when changing track... Very annoying...

2486 Views

0 replies

0 likes

  • 2486 Views
  • 0 replies
  • 0 likes

Solved!! Something wrong with my mobile account

Hey! I have premium, but I suddenly can't play my songs offline! I use my phone every day or music so this is a major problem! Please help

Casual Listener

Hey! I have premium, but I suddenly can't play my songs offline! I use my phone every day or music so this is a major problem! Please help 😞

Frank

Casual Listener

3407 Views

1 replies

0 likes

  • 3407 Views
  • 1 replies
  • 0 likes

info streaming

info streaming thing keeps popping up on mine an wont go away. i cant play my tunes. how can i get this to leave?

Newbie

info streaming thing keeps popping up on mine an wont go away. i cant play my tunes. how can i get this to leave?

licenced

Community Legend

3778 Views

1 replies

0 likes

  • 3778 Views
  • 1 replies
  • 0 likes

Andriod Tablet

Hopeing someone can help me with this. I recently purchased a Samsung 10.1 tablet and installed spotify on it. When i open the app on my tablet it will only play about 1% of the local files that are stored on my main computer. I know that a friend of...

Newbie

Hopeing someone can help me with this. I recently purchased a Samsung 10.1 tablet and installed spotify on it. When i open the app on my tablet it will only play about 1% of the local files that are ...

licenced

Community Legend

4611 Views

1 replies

0 likes

  • 4611 Views
  • 1 replies
  • 0 likes

Two features missing

Hi guys, Here we go with some bugs/features I would like you to improve. 1- share a song. When pressing menu when listening a song you should get the option to share. Why? Because I do not want to go through all my playlist to find a song, then keep ...

Casual Listener

Hi guys,   Here we go with some bugs/features I would like you to improve.   1- share a song. When pressing menu when listening a song you should get the option to share. Why? Because I...

Sam

Spotify

3472 Views

1 replies

1 likes

  • 3472 Views
  • 1 replies
  • 1 likes