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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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No longer works with Google Alarm Clock

PlanPremiumCountryUSA DevicePixel 3XLOperating SystemAndroid 9.0 My Question or IssueRecently the Spotify application is not playing through the Google alarm clock. I can set the alarm to link with Spotify and it works but once spotify closes down in...

  • Regular
  • Plan Premium Country USA   Device Pixel 3XL Operating System Android 9.0   My Question or Issue Recently the Spotify application is not playing through the Google alarm clock. I ...
  • 778 Views
  • 0 replies
  • 18 likes
  • Alarm
  • 778 Views
  • 0 replies
  • 18 likes

Superuser Contribution Back button not working unless full app open

PlanPremiumCountryU.S DeviceGalaxy s9 Operating SystemAndroid v9, Pie My Question or IssueI've seen threads about this however they're marked "solved" and nothing has worked for mine. The back button doesn't work in lock screen, from the notification...

  • Newbie
  • Plan Premium Country U.S  Device Galaxy s9    Operating System Android v9, Pie   My Question or Issue I've seen threads about this however they're marked "solved" and n...
  • Guido
  • Spotify Legend
  • 930 Views
  • 1 replies
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  • 930 Views
  • 1 replies
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Missing "Liked Songs" Playlist

PlanFreeCountryIndiaDeviceOnePlus 7 ProOperating SystemAndroid 9 Pie - Oxygen OS 9.5.8.GM21AA My Question or IssueI had saved a lot of my favorite songs by pressing the "heart" icon on the corresponding song that I liked. So this automatically added ...

  • Newbie
  • Plan Free Country India Device OnePlus 7 Pro Operating System Android 9 Pie - Oxygen OS 9.5.8.GM21AA   My Question or Issue I had saved a lot of my favorite songs by pressing the "hear...
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  • 1535 Views
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New app ridiculous

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
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Daily mix not accessible

PlanFreeCountry DeviceLG G5Operating SystemAndroid 8 My Question or IssueDaily mix is not working on my phone anymore, it works fine on the desktop version. The daily mix does not show on home anymore neither does the whole "made for you" section. If...

  • Newbie
  •   Plan Free Country   Device LG G5 Operating System Android 8   My Question or Issue Daily mix is not working on my phone anymore, it works fine on the desktop version. The ...
  • 366 Views
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  • 366 Views
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no "start radio" button from Album

Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at the moment, non funny glitches so far!I'm findind too...

  • Music Fan
  • Today I realised that on the web player I can start a radio off an Album but I can't do it on phone Android app (updated)... another annoying non-sense glitch. I'll stick with Google Play Music at th...
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  • 214 Views
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Solved!! Spotify not an option in Android Auto

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroidMy Question or IssueOK new to spotify and I purchased the premium plan but Spotify is not an option in Android Auto. It is just not there. When I say "Hey Google play Spotify" while in my car w...

  • Newbie
  • Plan Premium Country USA Device Pixel 2 Operating System Android My Question or Issue OK new to spotify and I purchased the premium plan but Spotify is not an option in Android Auto.  I...
  • me4175
  • Casual Listener
  • 36470 Views
  • 2 replies
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Nothing loads and the app crashes everytime I try and use it

Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's just the green loading circle until again my phone fr...

  • Newbie
  • Have a premium Spotify account on an Honor 10 Lite. Most times I open the app its just a black screen that eventually freezes my phone. If the homepage loads and I try to navigate to anything it's ju...
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lost the option to play all offline music on android

I have Spotify 8.5.10.774 on Android.In previous versions I could go to all songs under 'your library' and from there I could play all my music, meaning all song's I liked and were downloaded to my mobile.This option seems to have disappeared. How ca...

  • Regular
  • I have Spotify 8.5.10.774 on Android. In previous versions I could go to all songs under 'your library' and from there I could play all my music, meaning all song's I liked and were downloaded to my...
  • DanifC
  • Composer
  • 611 Views
  • 3 replies
  • 1 likes
  • 611 Views
  • 3 replies
  • 1 likes

Unsorted playlist when adding a song

DeviceHuawei P20Operating SystemAndroid 8.1.0 My Question or IssueIf I want to add a song to a playlist the playlists are not sorted in the selection list. Before the update the playlists were sorted the way I arranged them.

  • Casual Listener
  •     Device Huawei P20 Operating System Android 8.1.0   My Question or Issue If I want to add a song to a playlist the playlists are not sorted in the selection list. Before the...
  • 287 Views
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  • 287 Views
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Solved!!Superuser Contribution How does one toggle Shuffle Play on and off in the Android mobile app?

PlanFreeCountry - United States DeviceGoogle Pixel 3 XLOperating SystemAndroid 9Spotify mobile app version: 8.5.10.774 My Question or IssueHow does one toggle Shuffle Play on and off in the Android mobile app?The Support Page States:To turn Shuffle o...

  • Regular
  • Plan Free Country - United States   Device Google Pixel 3 XL Operating System Android 9 Spotify mobile app version: 8.5.10.774   My Question or Issue How does one toggle Shuf...
  • Peter
  • Spotify Legend
  • 1742 Views
  • 5 replies
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  • 5 replies
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Spotify keeps disconnecting, other apps etc. keep working.

PlanPremiumCountryTurkeyDevices9+Operating System My Question or IssueWhen im at home network everything is okay with spotify. But when im at work spotify keeps disconnecting from network. And yes only spotify disconnects, every other thing keeps wor...

  • Newbie
  • Plan Premium Country Turkey Device s9+ Operating System     My Question or Issue When im at home network everything is okay with spotify. But when im at work spotify keeps disconn...
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  • 430 Views
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Plays the music for a few seconds and stops.

PlanPremiumCountryArgentinaDevice Samsung Galaxy S6 EdgeOperating SistemAndroid 7.0 My Question or IssueWhen i press play and im using the phone is everything fine, but i block the phone and plays the music a few seconds and stops. It's really frustr...

  • Newbie
  •   Plan Premium Country Argentina Device  Samsung Galaxy S6 Edge Operating Sistem Android 7.0   My Question or Issue When i press play and im using the phone is everything fi...
  • Jᴀᴄᴋ
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
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Plays first song in list instead of next song in list

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueWhenever I navigate to the artists tab or the album tab and I click on a song to play, instead of playing the next song in the list after the song is ...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Whenever I navigate to the artists tab or the album tab and I click on a s...
  • mnelson47
  • Casual Listener
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
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Android playlist folder order incorrect

Hey, it seems that the issue identified in this posthttps://community.spotify.com/t5/Android/Spotify-playlists-folders-order-isn-t-synced-between-Windows/m-p/4694209 Doesn't have a solution now on the new Android app design. The only option at the to...

  • Music Fan
  • Hey, it seems that the issue identified in this post https://community.spotify.com/t5/Android/Spotify-playlists-folders-order-isn-t-synced-between-Windows/m-p/4694209   Doesn't have a solutio...
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cant download playlist

PlanPremium [student]Devicelg g6 v8.5.11.762Operating Systemwin10 v1.1.9.383.g9f48828e(windows store edition) ive tried literally every possible option given on this site but nothing seems to fix my problem. whenever i try and download any playlist r...

  • Casual Listener
  • Plan Premium [student] Device lg g6    v8.5.11.762 Operating System win10  v1.1.9.383.g9f48828e(windows store edition)   ive tried literally every possible option given on ...
  • 316 Views
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  • 316 Views
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Problemas con las Descargas

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J2 PrimeOperating SystemAndroid 6.0.1 My Question or IssueQuiero reportar un problema que me vino sucediendo hace unos días. Empecé a utilizar Spotify Premium, es decir, lo empecé a pagar dada las venta...

  • Newbie
  •   Plan Premium Country Argentina Device Samsung Galaxy J2 Prime Operating System Android 6.0.1   My Question or Issue Quiero reportar un problema que me vino sucediendo hace unos...
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  • 313 Views
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Mover Spotify para Cartão SD

PlanPremiumCountryBrazilDeviceLenovo Motorola Moto G4Operating SystemAndroid 7 My Question or IssueRecentemente formatei meu Cartão SD para expandir a memória interna do meu celular, este é um recurso nativo do Android, com ele posso mover alguns apl...

  • Regular
  • Plan Premium Country Brazil Device Lenovo Motorola Moto G4 Operating System Android 7       My Question or Issue Recentemente formatei meu Cartão SD para expandir a memória...
  • 297 Views
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  • 297 Views
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Musicas do celular em ordem errada

PlanPremiumCountryBrazilDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueMy playlist in the phone is in wrong order, but i dont did this. All the albuns changed the songs order, but in my desktop is in the right order!

  • Newbie
  • Plan Premium Country Brazil Device Motorola G6 Operating System Android 9   My Question or Issue My playlist in the phone is in wrong order, but i dont did this. All the albuns ...
  • 169 Views
  • 0 replies
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  • 169 Views
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Podcasts Resuming in the Wrong Place

PlanPremiumCountryUnited States of America DeviceSamsung Galaxy S7Operating SystemAndroid version 8.0.0 My Question or IssueHey y'all, I listen to tons of podcasts, and lately I notice that they no longer begin where I left off, it's almost like they...

  • Newbie
  • Plan Premium Country United States of America  Device Samsung Galaxy S7 Operating System Android version 8.0.0   My Question or Issue Hey y'all,        I lis...
  • 203 Views
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  • 203 Views
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