cant pay with american express card

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cant pay with american express card

Im entering my card in and it keeps saying that something went wrong. Im entering everything in the right way. Please help
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MichaelW

Hi @connahcakes 

Welcome at the Spotify Community! 

 

I would suggest you to get in touch with Spotify so they can check this out for you. 

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours. 

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4 Replies

MichaelW

Hi there,
Welcome at the Spotify Community!

 

Have you already tried to use;

  • The Incognito mode of your browser
  • Another browser
  • Another device

If not, please try that first to see if there's something wrong with your browser/device. If all of the above didn't work for you, I would suggest to get in touch with Spotify as there might be something wrong with your account.

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Peter__
What country are you in?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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connahcakes

I tried to pay for membership with my American express, and it kept telling me to put in the last 4 digits of my card. I'm not sure where to put that because nothing asks for that on the form.

Marked as solution

MichaelW

Hi @connahcakes 

Welcome at the Spotify Community! 

 

I would suggest you to get in touch with Spotify so they can check this out for you. 

 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours. 

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