Announcements
Current information of our Google Nest Mini Offer can be found here.

disappearing play lists

Solved!
Reply
Highlighted

disappearing play lists

Casual Listener
I have tried what spotify suggested to make this situation right but it does not work. I am also paying for premium and not getting that either, I've previously asked for help but I've had no help or response and i'm very dissatisfied and upset.
2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Solution!

Re: disappearing play lists

Community Legend
What have you tried so far? Can you try a clean install using the troubleshooting guide linked in my signature? There's also a seperate section for checking your playlists.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

Highlighted
Solution!

Re: disappearing play lists

Rock Star 24
Rock Star 24

You mentioned that you previously asked for help? I can't see any other posts you have made, so I am assuming you contacted support via the contact form?

 

 

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

 

 

 

If you have not yet contact support about your premium problem,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies
Highlighted

Re: disappearing play lists

Casual Listener
 
Highlighted
Solution!

Re: disappearing play lists

Community Legend
What have you tried so far? Can you try a clean install using the troubleshooting guide linked in my signature? There's also a seperate section for checking your playlists.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

Highlighted
Solution!

Re: disappearing play lists

Rock Star 24
Rock Star 24

You mentioned that you previously asked for help? I can't see any other posts you have made, so I am assuming you contacted support via the contact form?

 

 

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

 

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

 

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

 

 

 

If you have not yet contact support about your premium problem,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted

Re: disappearing play lists

Casual Listener
Thank you for this as I have done all apart from reply to the email so I will do that! Thank you
Highlighted

Re: disappearing play lists

Community Legend
I think you meant to mark Matts answer as the solution so I've done that for you.

However we can try to help. Did you check the link I posted? Have you logged out and back in again etc?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
SUGGESTED POSTS