spotify logs out

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spotify logs out

shilohdefiesgra
Regular
So recently I had to change my password cause I had forgotten it, before then I had no issues with my account, after I changed my password i went to log into the app and it immediately logged me out, and has kept doing so. The only time it doesnt log me out is when im in offline mode or when im in online mode and connected to Wi-Fi. I've uninstalled the app and installed it again like 3 times. And still no change. Ive even updated my account and put my phone number and carrier info in. It is still only keeping me logged in if im in offline mode. Someone please help! Im using an LG G2!
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Re: spotify logs out

shilohdefiesgra
Regular
So i ended up just trying to find a solution before i contacted support. I deleted the cache on my device after reinstalling the app a 4th time and it seems to bE working right now. If it starts acting up again I will comment that it does but as of right now its fine.

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Re: spotify logs out

MattSuda
Community Legend

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

Re: spotify logs out

shilohdefiesgra
Regular
Hopefully they fix whatever is going wrong, im a premium user and really dont want to end up having to cancel my subscription
Solution!

Re: spotify logs out

shilohdefiesgra
Regular
So i ended up just trying to find a solution before i contacted support. I deleted the cache on my device after reinstalling the app a 4th time and it seems to bE working right now. If it starts acting up again I will comment that it does but as of right now its fine.

View solution in original post

Re: spotify logs out

MattSuda
Community Legend

Alright, glad to hear it's working now.

Re: spotify logs out

Daniel
Community Legend
Great Stuff, I've marked your post as the solution.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
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Spotify Android Version History

Re: spotify logs out

shilohdefiesgra
Regular
Its only done it once since but that was after i had force quit all of my apps. Kind of hoping it doesn't start doing it again when i log my other device only the account. Since this is a new phone i think it was spotify bumping the last added device off since it wasnt familiar with it.

Re: spotify logs out

shilohdefiesgra
Regular
False alarm, its doing it again!
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Re: spotify logs out

Daniel
Community Legend

Can you try another clean install; this guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: spotify logs out

shilohdefiesgra
Regular
Nope still not working.
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