Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Audio quality changes when my phone screen locks

Reply

Audio quality changes when my phone screen locks

Over the past year I have noticed a significant drop in audio quality when my phone screen is off. If Spotify is open the sound is crisp and sounds good. When my screen switches off there is an instant drop in treble and the music sounds muffled. I've tried several things like reinstalling the app, turning off the widgets, gone through all the audio settings on the app and my headphones. This issue happens with several different headphones I've tried as well.

I'm using a Samsung galaxy s21.

0 Replies

Suggested posts