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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 836 Views
  • 0 replies
  • 2 likes
  • 836 Views
  • 0 replies
  • 2 likes

AI "DJ" needs a lot of work IMO

While this is a great idea, in practice it doesn't work very well at all. The blocks have no rhyme or reason for their order and just feel incredibly random. Djent Metal straight into 60's folk rock (for example) is incredibly jarring and no DJ worth...

  • Newbie
  • While this is a great idea, in practice it doesn't work very well at all.    The blocks have no rhyme or reason for their order and just feel incredibly random. Djent Metal straight into ...
  • Emi88
  • Regular
  • 318 Views
  • 1 replies
  • 2 likes
  • 318 Views
  • 1 replies
  • 2 likes

AI DJ is politically biased. Women's history month? I don't want to hear about any history month.

So I am asked to participate in a new AI DJ feature, that's cool, why not. 2nd thing I hear this guy talking about is women's history month and I should listen to these women. I don't want an AI that has political motivation to do something based on ...

  • Visitor
  • So I am asked to participate in a new AI DJ feature, that's cool, why not. 2nd thing I hear this guy talking about is women's history month and I should listen to these women. I don't want an AI that...
  • Emi88
  • Regular
  • 535 Views
  • 4 replies
  • 12 likes
  • 535 Views
  • 4 replies
  • 12 likes

Please bring back the like button

The like button was such a vital feature for this app, the new add to playlist button makes things a lot more tedious than they need to be. A lot of the time I just want to be able to dislike or like something but I have to go through multiple button...

  • Regular
  • The like button was such a vital feature for this app, the new add to playlist button makes things a lot more tedious than they need to be. A lot of the time I just want to be able to dislike or like...
  • 154 Views
  • 0 replies
  • 4 likes
  • 154 Views
  • 0 replies
  • 4 likes

The Like Button

Spotify, please bring back the liked song button. It’s so quick and helpful. It makes it easy to find my favourite songs in big playlists.

  • Newbie
  • Spotify, please bring back the liked song button. It’s so quick and helpful. It makes it easy to find my favourite songs in big playlists.
  • Emi88
  • Regular
  • 224 Views
  • 1 replies
  • 1 likes
  • 224 Views
  • 1 replies
  • 1 likes

Reportan mi playlist cada segundo !!!

Ya esto se está volviendo como rutina ya llevan muchos años con este problema y siguen sin poder solucionar? Si dicen que las cuentas gratis son las que reportan entonces porque no quitarles esa opción ? Ya que al no costarles pues abusan del report!...

  • Casual Listener
  • Ya esto se está volviendo como rutina ya llevan muchos años con este problema y siguen sin poder solucionar? Si dicen que las cuentas gratis son las que reportan entonces porque no quitarles esa opci...
  • 151 Views
  • 0 replies
  • 1 likes
  • 151 Views
  • 0 replies
  • 1 likes

(+) button and add to multiple playlist gone on iPhone

Hello everyone, I noticed as of yesterday, the (+) button and add to multiple playlist gone on iPhone, and the old Heart came back. Why is that happening, did Spotify switch back to Heart button? I like the Heart but I don’t wanna lose the ability to...

  • Casual Listener
  • Hello everyone, I noticed as of yesterday, the (+) button and add to multiple playlist gone on iPhone, and the old Heart came back. Why is that happening, did Spotify switch back to Heart button? I l...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Spotify security features are lacking.

My Spotify account is being logged on on multiple devices from various countries automatically ex. Russia, sirya, etc... And automatically playing music.

  • Visitor
  • My Spotify account is being logged on on multiple devices from various countries automatically ex. Russia, sirya, etc... And automatically playing music. 
  • 106 Views
  • 0 replies
  • 1 likes
  • 106 Views
  • 0 replies
  • 1 likes

How to export my listening data?

So I plan on cancel Spotify family plan due to this horrible new home screen. I want my family members to be able export their listening data in case they choose to go back to Spotify when I cancel. I'd also like to be able to import my data to Amazo...

  • Casual Listener
  • So I plan on cancel Spotify family plan due to this horrible new home screen.   I want my family members to be able export their listening data in case they choose to go back to Spotify when I...
  • Gpep
  • Regular
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Podcasts not playing

Does anyone know why I am not able to play podcasts? I’ve logged out and logged back and nothing seems to work. Anyone? Please help!!!

  • Newbie
  • Does anyone know why I am not able to play podcasts? I’ve logged out and logged back and nothing seems to work. Anyone? Please help!!!
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Enhance Feature

I am reaching out because I cannot turn off the enhanced feature while offline. I have clicked on it before and I know I can turn it off but only while online. It automatically puts it back on when I go back to my liked songs. I recently ran out of d...

  • Newbie
  • I am reaching out because I cannot turn off the enhanced feature while offline. I have clicked on it before and I know I can turn it off but only while online. It automatically puts it back on when I...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Liked songs playing switching to random

I have 1000+ songs in my liked songs .. I wanted to go through the entire list sequentially sorted by title .. I listen while working around the house, on the golf course, in my car, etc. .. EVERY time i switch locations, the song I left off remains,...

  • Casual Listener
  • I have 1000+ songs in my liked songs .. I wanted to go through the entire list sequentially sorted by title .. I listen while working around the house, on the golf course, in my car, etc.  &nbsp...
  • tjsagmoe
  • Casual Listener
  • 285 Views
  • 2 replies
  • 1 likes
  • 285 Views
  • 2 replies
  • 1 likes

Playlists Missing On Spotify Apple TV App

I have my account paired to my Spotify App on Apple TV and recently my playlists have been disappearing and not showing in the Apple TV app. I have to do a search to make it show. I have deleted and re-installed the app several times. All this does i...

  • Casual Listener
  • I have my account paired to my Spotify App on Apple TV and recently my playlists have been disappearing and not showing in the Apple TV app.  I have to do a search to make it show.   I ha...
  • MMiller1000
  • Casual Listener
  • 775 Views
  • 4 replies
  • 1 likes
  • 775 Views
  • 4 replies
  • 1 likes

Truly Despise the new mobile UI

The customer service rep I spoke to implied this was a test. End the test now. This is garbage. Did anyone ask "why" (5 times) when you made this change? The autoplay is terrible It takes longer to find what I want Your algorithm is no where near as ...

  • Newbie
  • The customer service rep I spoke to implied this was a test. End the test now.  This is garbage.  Did anyone ask "why" (5 times) when you made this change?  The autoplay is terrible&n...
  • 132 Views
  • 0 replies
  • 7 likes
  • 132 Views
  • 0 replies
  • 7 likes

Premium plan problem

I got automatically paid $11.99 for the Spotify premium plan even though a couple days ago, I canceled the plan two days before the payment and And it paid my card automatically I canceled the subscription and it didn't say I canceled it on the app I...

  • Visitor
  • I got automatically paid $11.99 for the Spotify premium plan even though a couple days ago, I canceled the plan two days before the payment and And it paid my card automatically I canceled the subscr...
  • Devoto62
  • Visitor
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Friends Feed Panel

Hi Spotify Community, i recently discovered the friends feed on my laptop- can all of my followers (randoms) see what I am actively listening too in that friends feed panel or can only my Facebook friends see that? Thank you in advance if anyone know...

  • Casual Listener
  • Hi Spotify Community,   i recently discovered the friends feed on my laptop- can all of my followers (randoms) see what I am actively listening too in that friends feed panel or can only my Fa...
  • misoooo
  • Casual Listener
  • 406 Views
  • 4 replies
  • 0 likes
  • 406 Views
  • 4 replies
  • 0 likes

Audio quality changes when my phone screen locks

Over the past year I have noticed a significant drop in audio quality when my phone screen is off. If Spotify is open the sound is crisp and sounds good. When my screen switches off there is an instant drop in treble and the music sounds muffled. I'v...

  • Visitor
  • Over the past year I have noticed a significant drop in audio quality when my phone screen is off. If Spotify is open the sound is crisp and sounds good. When my screen switches off there is an insta...
  • 288 Views
  • 0 replies
  • 1 likes
  • 288 Views
  • 0 replies
  • 1 likes

Lag when switching back to Spotify

lately, whenever I switch back to Spotify from other apps it takes 5 seconds or so to allow me to do anything. It wasn't doing it before. It is most annoying and less than I would need to cancel my sub. If feels like it's confirming my account and my...

  • Newbie
  • lately, whenever I switch back to Spotify from other apps it takes 5 seconds or so to allow me to do anything.  It wasn't doing it before. It is most annoying and less than I would need to canc...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

The enhance feature only gives me a maximum of 100 song suggestions.

I’ve been using the Spotify enhance to find new songs but randomly it started limiting my suggestions to 100 song I don’t know it it’s due to my playlist having 900 songs or if others are having the same issues.

  • Visitor
  • I’ve been using the Spotify enhance to find new songs but randomly it started limiting my suggestions to 100 song I don’t know it it’s due to my playlist having 900 songs or if others are having the ...
  • jconnor817
  • Newbie
  • 436 Views
  • 1 replies
  • 3 likes
  • 436 Views
  • 1 replies
  • 3 likes

增加國家選擇器

目前Spotify會按照不同的國家和地區,顯示不同的曲風和播放清單,例如在日本有「日本音樂」的類別,點開會有很多播放清單,但是當帳號的國家設定不在日本時,將無法看到這個曲風類別,然而,這並不表示那些播放清單和歌曲不存在,例如,當我在印度時,我仍然可以透過搜尋「Tokyosuperhits!」找到這個播放列表,裡面的歌曲大部分也能聽,但是由於沒有了日本音樂的類別,日本以外的使用者,無法容易的找到更多日本音樂的播放列表,統統必須透過自己透過文字編輯搜尋的方式才能找到,這樣對於喜歡聽國外音樂的朋友來說...

  • Regular
  •   目前Spotify會按照不同的國家和地區,顯示不同的曲風和播放清單,例如在日本有「日本音樂」的類別,點開會有很多播放清單,但是當帳號的國家設定不在日本時,將無法看到這個曲風類別,然而,這並不表示那些播放清單和歌曲不存在,例如,當我在印度時,我仍然可以透過搜尋「Tokyo super hits!」找到這個播放列表,裡面的歌曲大部分也能聽,但是由於沒有了日本音樂的類別,日本以外的...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes