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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Community Manager
  • Community Manager
  • 169 Views
  • 0 replies
  • 2 likes
  • 169 Views
  • 0 replies
  • 2 likes

Random apps will not play

PC app - random tracks will not play, others do. I've deleted and reinstalled the app and emptied my cache (was only 7 MB anyway). No change, no error message, just nothing happens.

  • Casual Listener
  • PC app - random tracks will not play, others do. I've deleted and reinstalled the app and emptied my cache (was only 7 MB anyway). No change, no error message, just nothing happens.
  • dkm26
  • Casual Listener
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

During change subscription from individual to duo and something went wrong

I thought that the duo pack can fit to me and my partner. So I clicked to the duo subscription button, but on the detailed page I could see that we need to live in a same household. Because we are living in different city I did not finalized the proc...

  • Visitor
  • I thought that the duo pack can fit to me and my partner. So I clicked to the duo subscription button, but on the detailed page I could see that we need to live in a same household. Because we are li...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Please bring back the ❤️ for liked songs!

I really do not like the change where the Spotify developers removed the heart and the ban symbols and replaced them with a "+" and "-" sign. The heart was so much easier to see at a glance. I feel the replacement with the "+" and "-" signs are count...

  • Newbie
  • I really do not like the change where the Spotify developers removed the ❤️ heart and the ban symbols and replaced them with a "+" and "-" sign.    The heart was so much easier to see at ...
  • 65 Views
  • 0 replies
  • 1 likes
  • 65 Views
  • 0 replies
  • 1 likes

Cant sort songs on recently added!

I cannot believe that you cannot change orders of a song when your playlist is set to recently added! How ridiculous! You can only do this when its set on custom. Which completely changes orders of song and not the order you added them. How ridiculou...

  • Casual Listener
  • I cannot believe that you cannot change orders of a song when your playlist is set to recently added! How ridiculous! You can only do this when its set on custom. Which completely changes orders of s...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Not able access premium Even after paying for it

What the **bleep** is this at time of payment there no glitch or crashing of the app but after it only happens

  • Visitor
  • What the **bleep** is this at time of payment there no glitch or crashing of the app but after it only happens 
  • Xavion_Kyte
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

AI "DJ" needs a lot of work IMO

While this is a great idea, in practice it doesn't work very well at all. The blocks have no rhyme or reason for their order and just feel incredibly random. Djent Metal straight into 60's folk rock (for example) is incredibly jarring and no DJ worth...

  • Newbie
  • While this is a great idea, in practice it doesn't work very well at all.    The blocks have no rhyme or reason for their order and just feel incredibly random. Djent Metal straight into ...
  • Emi88
  • Regular
  • 211 Views
  • 1 replies
  • 2 likes
  • 211 Views
  • 1 replies
  • 2 likes

AI DJ is politically biased. Women's history month? I don't want to hear about any history month.

So I am asked to participate in a new AI DJ feature, that's cool, why not. 2nd thing I hear this guy talking about is women's history month and I should listen to these women. I don't want an AI that has political motivation to do something based on ...

  • Visitor
  • So I am asked to participate in a new AI DJ feature, that's cool, why not. 2nd thing I hear this guy talking about is women's history month and I should listen to these women. I don't want an AI that...
  • Emi88
  • Regular
  • 402 Views
  • 4 replies
  • 11 likes
  • 402 Views
  • 4 replies
  • 11 likes

Please bring back the like button

The like button was such a vital feature for this app, the new add to playlist button makes things a lot more tedious than they need to be. A lot of the time I just want to be able to dislike or like something but I have to go through multiple button...

  • Regular
  • The like button was such a vital feature for this app, the new add to playlist button makes things a lot more tedious than they need to be. A lot of the time I just want to be able to dislike or like...
  • 105 Views
  • 0 replies
  • 4 likes
  • 105 Views
  • 0 replies
  • 4 likes

The Like Button

Spotify, please bring back the liked song button. It’s so quick and helpful. It makes it easy to find my favourite songs in big playlists.

  • Newbie
  • Spotify, please bring back the liked song button. It’s so quick and helpful. It makes it easy to find my favourite songs in big playlists.
  • Emi88
  • Regular
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Reportan mi playlist cada segundo !!!

Ya esto se está volviendo como rutina ya llevan muchos años con este problema y siguen sin poder solucionar? Si dicen que las cuentas gratis son las que reportan entonces porque no quitarles esa opción ? Ya que al no costarles pues abusan del report!...

  • Casual Listener
  • Ya esto se está volviendo como rutina ya llevan muchos años con este problema y siguen sin poder solucionar? Si dicen que las cuentas gratis son las que reportan entonces porque no quitarles esa opci...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

(+) button and add to multiple playlist gone on iPhone

Hello everyone, I noticed as of yesterday, the (+) button and add to multiple playlist gone on iPhone, and the old Heart came back. Why is that happening, did Spotify switch back to Heart button? I like the Heart but I don’t wanna lose the ability to...

  • Casual Listener
  • Hello everyone, I noticed as of yesterday, the (+) button and add to multiple playlist gone on iPhone, and the old Heart came back. Why is that happening, did Spotify switch back to Heart button? I l...
  • 56 Views
  • 0 replies
  • 0 likes
  • 56 Views
  • 0 replies
  • 0 likes

Spotify security features are lacking.

My Spotify account is being logged on on multiple devices from various countries automatically ex. Russia, sirya, etc... And automatically playing music.

  • Visitor
  • My Spotify account is being logged on on multiple devices from various countries automatically ex. Russia, sirya, etc... And automatically playing music. 
  • 75 Views
  • 0 replies
  • 1 likes
  • 75 Views
  • 0 replies
  • 1 likes

How to export my listening data?

So I plan on cancel Spotify family plan due to this horrible new home screen. I want my family members to be able export their listening data in case they choose to go back to Spotify when I cancel. I'd also like to be able to import my data to Amazo...

  • Casual Listener
  • So I plan on cancel Spotify family plan due to this horrible new home screen.   I want my family members to be able export their listening data in case they choose to go back to Spotify when I...
  • Gpep
  • Regular
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Podcasts not playing

Does anyone know why I am not able to play podcasts? I’ve logged out and logged back and nothing seems to work. Anyone? Please help!!!

  • Newbie
  • Does anyone know why I am not able to play podcasts? I’ve logged out and logged back and nothing seems to work. Anyone? Please help!!!
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Enhance Feature

I am reaching out because I cannot turn off the enhanced feature while offline. I have clicked on it before and I know I can turn it off but only while online. It automatically puts it back on when I go back to my liked songs. I recently ran out of d...

  • Newbie
  • I am reaching out because I cannot turn off the enhanced feature while offline. I have clicked on it before and I know I can turn it off but only while online. It automatically puts it back on when I...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Liked songs playing switching to random

I have 1000+ songs in my liked songs .. I wanted to go through the entire list sequentially sorted by title .. I listen while working around the house, on the golf course, in my car, etc. .. EVERY time i switch locations, the song I left off remains,...

  • Casual Listener
  • I have 1000+ songs in my liked songs .. I wanted to go through the entire list sequentially sorted by title .. I listen while working around the house, on the golf course, in my car, etc.  &nbsp...
  • tjsagmoe
  • Casual Listener
  • 250 Views
  • 2 replies
  • 1 likes
  • 250 Views
  • 2 replies
  • 1 likes

Playlists Missing On Spotify Apple TV App

I have my account paired to my Spotify App on Apple TV and recently my playlists have been disappearing and not showing in the Apple TV app. I have to do a search to make it show. I have deleted and re-installed the app several times. All this does i...

  • Casual Listener
  • I have my account paired to my Spotify App on Apple TV and recently my playlists have been disappearing and not showing in the Apple TV app.  I have to do a search to make it show.   I ha...
  • MMiller1000
  • Casual Listener
  • 536 Views
  • 4 replies
  • 1 likes
  • 536 Views
  • 4 replies
  • 1 likes

Truly Despise the new mobile UI

The customer service rep I spoke to implied this was a test. End the test now. This is garbage. Did anyone ask "why" (5 times) when you made this change? The autoplay is terrible It takes longer to find what I want Your algorithm is no where near as ...

  • Newbie
  • The customer service rep I spoke to implied this was a test. End the test now.  This is garbage.  Did anyone ask "why" (5 times) when you made this change?  The autoplay is terrible&n...
  • 110 Views
  • 0 replies
  • 7 likes
  • 110 Views
  • 0 replies
  • 7 likes

Premium plan problem

I got automatically paid $11.99 for the Spotify premium plan even though a couple days ago, I canceled the plan two days before the payment and And it paid my card automatically I canceled the subscription and it didn't say I canceled it on the app I...

  • Visitor
  • I got automatically paid $11.99 for the Spotify premium plan even though a couple days ago, I canceled the plan two days before the payment and And it paid my card automatically I canceled the subscr...
  • Devoto62
  • Visitor
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Friends Feed Panel

Hi Spotify Community, i recently discovered the friends feed on my laptop- can all of my followers (randoms) see what I am actively listening too in that friends feed panel or can only my Facebook friends see that? Thank you in advance if anyone know...

  • Casual Listener
  • Hi Spotify Community,   i recently discovered the friends feed on my laptop- can all of my followers (randoms) see what I am actively listening too in that friends feed panel or can only my Fa...
  • misoooo
  • Casual Listener
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes