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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1524 Views
  • 0 replies
  • 2 likes
  • 1524 Views
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  • 2 likes

Can you still listen to / edit a cancelled playlist, if using a shared link?

Hello everyone,I've noticed that a friend of mine can still listen to and edit a very old playlist I shared with him via link, even if I recently deleted it.Is that possible? If so, why that?Thanks in advance!

  • Newbie
  • Hello everyone, I've noticed that a friend of mine can still listen to and edit a very old playlist I shared with him via link, even if I recently deleted it. Is that possible? If so, why that?...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Why can't I see Spotify Canvas videos on my app?

I still cannot see Spotify Canvas videos in my iOS app (iPhone 13, United States). I've deleted and redownloaded the app, logged in and out, and checked my settings multiple times. What could possibly be causing this?

  • Visitor
  • I still cannot see Spotify Canvas videos in my iOS app (iPhone 13, United States). I've deleted and redownloaded the app, logged in and out, and checked my settings multiple times. What could possibl...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Like Button

The New “Add Button” is so weird and lost the spirit of Spotify, it is really convenient to add songs in playlist, but now i couldnt see liked songs in each album! Sometime i only pit likes button on few song on a album and i couldnt know which one n...

  • Visitor
  • The New “Add Button” is so weird and lost the spirit of Spotify, it is really convenient to add songs in playlist, but now i couldnt see liked songs in each album! Sometime i only pit likes button on...
  • kaworu_bloodpaw
  • Roadie
  • 180 Views
  • 1 replies
  • 2 likes
  • 180 Views
  • 1 replies
  • 2 likes

iMCOMPATIBLE HOME PREVENT DUO PLAN SIGN UP

i POST MY ADDRESS SEND "DUO' SIGNUP, COMPLETE ADRESS SPOTIFTELLS ME ADDRESSES DONT MATCH. THIS HAS BEEN ON GOING FOR TWO WEEK S NOW WITHOUT HELP AND I TRIED IT FROM BOTH WAYS WITHOUT SUCCESS CAN SOME ONE HELP PLEASE???????

  • Visitor
  • i POST MY ADDRESS SEND "DUO' SIGNUP, COMPLETE ADRESS SPOTIFTELLS ME ADDRESSES DONT MATCH. THIS HAS BEEN ON GOING FOR TWO WEEK S NOW WITHOUT HELP AND I TRIED IT FROM BOTH WAYS WITHOUT SUCCESS CAN SOME...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Play different Podcasts from older to newer on Android

Greetings,I have about 12 different podcasts I listen to. When one podcast finishes from Podcast A, the next podcast to automatically play is either the most recent podcast from Podcast Z or a previous podcast from Podcast A. My question, how do I pl...

  • Visitor
  • Greetings, I have about 12 different podcasts I listen to.  When one podcast finishes from Podcast A, the next podcast to automatically play is either the most recent podcast from Podcast Z or ...
  • 152 Views
  • 0 replies
  • 1 likes
  • 152 Views
  • 0 replies
  • 1 likes

New user interface

The fact we cant see our liked songs on playlists/albums AND cant even see our recently played on the app itself has to be fixed.I think we should have the option to use the old ai because the app rn is basically unusable.

  • Newbie
  • The fact we cant see our liked songs on playlists/albums AND cant even see our recently played on the app itself has to be fixed. I think we should have the option to use the old ai because the app ...
  • 171 Views
  • 0 replies
  • 1 likes
  • 171 Views
  • 0 replies
  • 1 likes

Offensive recommendations LEGITIMATE QUESTION

I have a legitimate question. I am a spotify user, this is not spam. Why is there no way to remove offensive recommendations. I do not want to see recommendations I find highly offensive yet I can not remove them. This needs to be a feature if you wa...

  • Casual Listener
  • I have a legitimate question. I am a spotify user, this is not spam.    Why is there no way to remove offensive recommendations. I do not want to see recommendations I find highly offensi...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

AutoPlay Not Working

I’m an iphone user and i’ve tried everything - deleted and reinstalled- cleared caches- made sure setting is on - restarted phonewhy isn’t autoplay working ?? how do i fix this??

  • Casual Listener
  • I’m an iphone user and i’ve tried everything  - deleted and reinstalled - cleared caches - made sure setting is on  - restarted phone why isn’t autoplay working ?? how do i fix this??
  • m3hdi095
  • Visitor
  • 225 Views
  • 2 replies
  • 1 likes
  • 225 Views
  • 2 replies
  • 1 likes

Advertisements to Premium users

Question: If we Premium is to remove ads, why do we still see them? When I login I often get these pop-ups promoting totally uninteresting and irrelevant content to me. Podcasts and albums, etc. all unsurprisingly owned by Spotify. Give users a way t...

  • Casual Listener
  • Question: If we Premium is to remove ads, why do we still see them?   When I login I often get these pop-ups promoting totally uninteresting and irrelevant content to me. Podcasts and albums, ...
  • 1113 Views
  • 0 replies
  • 1 likes
  • 1113 Views
  • 0 replies
  • 1 likes

Search for artist and song

Is it possible to search for both artist and song?Is there an advanced search feature?

  • Visitor
  • Is it possible to search for both artist and song? Is there an advanced search feature?
  • kaworu_bloodpaw
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

The icon of spotify turned into the Android. Why?

Hello,I don't know why but my icon in the telephone is not any more a green circle.I have instead the Android icon. What is it happening?

  • Newbie
  • Hello, I don't know why but my icon in the telephone is not any more a green circle. I have instead the Android icon.  What is it happening?
  • 367 Views
  • 0 replies
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  • 367 Views
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WHAT THE HECK TO DO IF FROM QUEBEC???

Question: Does anyone have knowledge about making it passed the payment page before trying to make a payment if you are from Québec and want PREMIUM?? Apparently, we're excluded from the free month offer for some legalese reason or another but now i ...

  • Visitor
  • Question: Does anyone have knowledge about making it passed the payment page before trying to make a payment if you are from Québec and want PREMIUM??   Apparently, we're excluded from the fre...
  • 169 Views
  • 0 replies
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  • 169 Views
  • 0 replies
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Pay the whole year un advance, is it possible?

I remember I saw an email or something that this was possible to pay in advance and they offered a discount. Do you know is it possible yet?

  • Newbie
  • I remember I saw an email or something that this was possible to pay in advance and they offered a discount. Do you know is it possible yet?
  • 158 Views
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  • 158 Views
  • 0 replies
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advanced search with space??

Has anyone used advanced "label search" recently?I tried it according to this method: https://support.spotify.com/us/article/search/ I remember the same thing around 2019 was working flexibly, but it appears to be changing. Following cases are about ...

  • Newbie
  • Has anyone used advanced "label search" recently? I tried it according to this method: https://support.spotify.com/us/article/search/   I remember the same thing around 2019 was working ...
  • 282 Views
  • 0 replies
  • 1 likes
  • 282 Views
  • 0 replies
  • 1 likes

Very short selections on playlists and daily mixes

Recently I have chosen short classical pieces for playlists to serve a specific purpose. I noticed that Spotify has now assumed, for Daily Mixes (only the classical ones) and if I wish to hear the radio channel for a specific classical piece, that I ...

  • Newbie
  • Recently I have chosen short classical pieces for playlists to serve a specific purpose. I noticed that Spotify has now assumed, for Daily Mixes (only the classical ones) and if I wish to hear the ra...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
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SPOTIFY Can't Force me to Change Windows

Spotify can't force me change Windows - at least in Australia. IT'S ILLEGAL.It's called "Third Party Forcing" and it's not LEGAL.Spotify are opening themselves to massive legal channels if they try and force users to upgrade which version of Windows ...

  • Visitor
  • Spotify can't force me change Windows - at least in Australia.   IT'S ILLEGAL. It's called "Third Party Forcing" and it's not LEGAL. Spotify are opening themselves to massive legal channel...
  • 155 Views
  • 0 replies
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  • 155 Views
  • 0 replies
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Remove limit on number of pins

Hi! I don't see a reason to limit the number of pinned playlists to four. It seems very silly to me and is frustrating. I've gotten around it by making folders, but can't nest folders, so it's annoying. Please remove this limit—who thought it was a g...

  • Casual Listener
  • Hi! I don't see a reason to limit the number of pinned playlists to four. It seems very silly to me and is frustrating.   I've gotten around it by making folders, but can't nest folders, so it...
  • 510 Views
  • 0 replies
  • 7 likes
  • 510 Views
  • 0 replies
  • 7 likes

Ability to hide the "New Episodes" playlist

I exclusively listen to music on Spotify—I have no interest in podcasts whatsoever. This playlist is a waste of space and it's always at the top of the list (underneath pins). Please add the ability to hide it.

  • Casual Listener
  • I exclusively listen to music on Spotify—I have no interest in podcasts whatsoever. This playlist is a waste of space and it's always at the top of the list (underneath pins).   Please add the...
  • 376 Views
  • 0 replies
  • 1 likes
  • 376 Views
  • 0 replies
  • 1 likes

New desktop update doesn't allow you to organize your playlists and folders

Just had my account updated to the new version on desktop, and the way the library appears on the left side of the screen, where I use'd to organize the order of my playlists on my profile and on folders is not working the same way and it's really ba...

Captura de Tela 2023-04-05 às 13.04.28.png
  • Casual Listener
  • Just had my account updated to the new version on desktop, and the way the library appears on the left side of the screen, where I use'd to organize the order of my playlists on my profile and on fol...
  • lysiavani
  • Casual Listener
  • 344 Views
  • 4 replies
  • 2 likes
  • 344 Views
  • 4 replies
  • 2 likes

Feature submission closed - Return heart button icon!!!

This is a post for everyone that wants the heart button returned in place of the insignificant + icon for favourited music. please let it happen!!!

  • Casual Listener
  • This is a post for everyone that wants the heart button returned in place of the insignificant + icon for favourited music.   please let it happen!!!
  • 151 Views
  • 0 replies
  • 4 likes
  • 151 Views
  • 0 replies
  • 4 likes