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Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

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Smart tv switching off after a few songs

I have a new Samsung tv and initial Spotify worked fine. But now it switches off completely every time after a few songs. I’ve tried a hard restart logging out etc and nothing seems to work!

Newbie

I have a new Samsung tv and initial Spotify worked fine. But now it switches off completely every time after a few songs. I’ve tried a hard restart logging out etc and nothing seems to work!

358 Views

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"Play Favorites" on Google Home

I always started listening to music, by asking my Nets Hub to play favorites (Hey Google, play favorites) and then it would play (shuffle) my "liked" songs. Since a day or to this no longer works. Google still confirms it's going to play my favorites...

Regular

I always started listening to music, by asking my Nets Hub to play favorites (Hey Google, play favorites) and then it would play (shuffle) my "liked" songs.  Since a day or to this no longer wo...

Wilco

Regular

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Adverts

Pretty unimpressed that I have a premium paid for account but this morning I was trying to listen to a 20 minute meditation music track amd a stupid Lindt easter advert came up and ruined it three times. How do I stop that?

Visitor

Pretty unimpressed that I have a premium paid for account but this morning I was trying to listen to a 20 minute meditation music track amd a stupid Lindt easter advert came up and ruined it three ti...

171 Views

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Combining two existing accounts into a duo account

Hi,I was wondering, can we combine two existing accounts into a duo account now we are living at the same address?We don't want to delete an account to install a new one, because we have our own large playing lists that we don't want to loose. Thank ...

Visitor

Hi, I was wondering, can we combine two existing accounts into a duo account now we are living at the same address? We don't want to delete an account to install a new one, because we have our own ...

490 Views

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Accessing library after changing from individual to family plan

If I change from an individual account to a family account, will members of my family being added still be able to access my playlists and music library? Thanks in advance for any insights.

Visitor

If I change from an individual account to a family account, will members of my family being added still be able to access my playlists and music library? Thanks in advance for any insights. 

190 Views

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Plano

Boa tarde,Até sexta 31/03 eu conseguia ver as contas que estão vinculadas no meu plano. Porém agora não parece nada, só o nome de usuário e pra mim excluir a conta permanentemente. Porque está assim?No aguardo!

Visitor

Boa tarde, Até sexta 31/03 eu conseguia ver as contas que estão vinculadas no meu plano. Porém agora não parece nada, só o nome de usuário e pra mim excluir a conta permanentemente. Porque está assi...

195 Views

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DUO access lost after phone upgrade

HiMy partner , who was my DUO user , has just got a new phone as the old one died , how do I reset it up so she doesn't loose all her stuff ?

Visitor

Hi My partner , who was my DUO user , has just got a new phone as the old one died , how do I reset it up so she doesn't loose all her stuff ?

kaworu_bloodpaw

Roadie

361 Views

1 replies

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New UI inapp

Hi ! i really think i'm alone to like the new UI inapp without get it I impatient to have this version of the music player and the new homepage with the scroll !

Casual Listener

Hi ! i really think i'm alone to like the new UI inapp without get it 😅 I impatient to have this version of the music player and the new homepage with the scroll !

maxs1

Casual Listener

482 Views

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why does my spotify interface look so different?

my main account which has spotify premium i use and update it everytime there is an update and today i made an alternate spotify account to test things and the look was completely different. anyone know why this is and how i can make my main account ...

Newbie

my main account which has spotify premium i use and update it everytime there is an update and today i made an alternate spotify account to test things and the look was completely different. anyone k...

317 Views

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2 likes

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Discover Weekly & Release radar stop suggestion Russian music

I would like to have an opportunity does't not get music from Russian artists beside those I personally follow (within Discover Weekly & Release radar).Cause of the war this is super crucial to restrict any influence and contacts to those who sponsor...

Visitor

I would like to have an opportunity does't not get music from Russian artists beside those I personally follow (within Discover Weekly & Release radar). Cause of the war this is super cruci...

vBagnet

Regular

284 Views

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Canvas not working, sharing, gone from settings

Hi there. As an artist on Spotify, a visual artist who worked hard on those Canvas clips, it's quite upsetting that canvas seems to be totally gone, with zero official information out there as to why. At least send the artists a message in the Spotif...

Casual Listener

Hi there. As an artist on Spotify, a visual artist who worked hard on those Canvas clips, it's quite upsetting that canvas seems to be totally gone, with zero official information out there as to why...

361 Views

0 replies

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Canvas
settings
Social
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Streaming

Can I use Instagram while listening to music? Are streams counted?

Newbie

Can I use Instagram while listening to music? Are streams counted?

279 Views

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Downloads

Is there limit how many songs you can download on to sd card im downloading music then gets so far & stops downloading i am a premium subscriber

Visitor

Is there limit how many songs you can download on to sd card im downloading music then gets so far & stops downloading i am a premium subscriber

266 Views

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Password

had to reset my password for some reason now I have to type it in every time instead of just hitting log in. Thanks

Newbie

had to reset my password for some reason now I have to type it in every time instead of just hitting log in. Thanks  

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How long does troubleshooting take?

On Mar.21st, I reported an issue about the abnormal cellular usage on my phone. That in 3 hours 20GB was consumed. I spent 25 EUR on that amount of cellular network. I was asked by the supporter to ignore the feedback. But until now I haven’t receive...

Visitor

On Mar.21st, I reported an issue about the abnormal cellular usage on my phone. That in 3 hours 20GB was consumed. I spent 25 EUR on that amount of cellular network. I was asked by the supporter to i...

189 Views

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premium family account uitnodigen link werkt niet

Ik wil het spotify account van mijn familie linken aan het premium family account.De enige manier waarop dit kan is middels een link die gestuurd wordt vanuit de beheerder. Echter, wanneer wij hier op klikken, dan komen we op een pagina die niet gevo...

Visitor

Ik wil het spotify account van mijn familie linken aan het premium family account. De enige manier waarop dit kan is middels een link die gestuurd wordt vanuit de beheerder. Echter, wanneer wij hier...

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New Feature "Exclude from taste profile"

Does this new feature also imply that those playlists that we exclude from our taste profile will also be excluded in our Spotify Wrapped? Because I started listening to white noise during my sleep and I really don’t want my spotify wrapped to be cov...

Visitor

Does this new feature also imply that those playlists that we exclude from our taste profile will also be excluded in our Spotify Wrapped? Because I started listening to white noise during my sleep a...

1636 Views

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Canvas in Saudi Arabia

Hello question when is the Spotify canvas coming to Saudi Arabia 

Newbie

Hello question when is the Spotify canvas coming to Saudi Arabia 

1267 Views

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Not having the promised features in general

I don't understand my interface chabged but I barely have anything new going on, no video podcast no AI DJ (which to me seems very cool) and no "Get ready with Spotify" Playlist, I have no idea what's going on but this has been going on I don't have ...

Visitor

I don't understand my interface chabged but I barely have anything new going on, no video podcast no AI DJ (which to me seems very cool) and no "Get ready with Spotify" Playlist, I have no idea what'...

303 Views

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