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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 851 Views
  • 0 replies
  • 2 likes
  • 851 Views
  • 0 replies
  • 2 likes

New desktop update doesn't allow you to organize your playlists and folders

Just had my account updated to the new version on desktop, and the way the library appears on the left side of the screen, where I use'd to organize the order of my playlists on my profile and on folders is not working the same way and it's really ba...

Captura de Tela 2023-04-05 às 13.04.28.png
  • Casual Listener
  • Just had my account updated to the new version on desktop, and the way the library appears on the left side of the screen, where I use'd to organize the order of my playlists on my profile and on fol...
  • lysiavani
  • Casual Listener
  • 291 Views
  • 4 replies
  • 2 likes
  • 291 Views
  • 4 replies
  • 2 likes

Feature submission closed - Return heart button icon!!!

This is a post for everyone that wants the heart button returned in place of the insignificant + icon for favourited music. please let it happen!!!

  • Casual Listener
  • This is a post for everyone that wants the heart button returned in place of the insignificant + icon for favourited music.   please let it happen!!!
  • 120 Views
  • 0 replies
  • 4 likes
  • 120 Views
  • 0 replies
  • 4 likes

How do I unhide a song I hid by accident

How do I unhide a song I hid by accident. I have tried looking for it but it won't let me as it's still hidden on my phone. I have a second device I had already had the song downloaded. I haven't logged that device online yet so the song exists on th...

  • Visitor
  • How do I unhide a song I hid by accident. I have tried looking for it but it won't let me as it's still hidden on my phone. I have a second device I had already had the song downloaded. I haven't log...
  • steadyestates
  • Regular
  • 1742 Views
  • 1 replies
  • 0 likes
  • 1742 Views
  • 1 replies
  • 0 likes

Hide Unwanted artist forever

Among the playlists that Spotify offers me there are several artists that I don't feel like listening to, is it possible to tell the Spotify algorithm that it NEVER lets me hear a certain artist? Thankyou

  • Newbie
  • Among the playlists that Spotify offers me there are several artists that I don't feel like listening to, is it possible to tell the Spotify algorithm that it NEVER lets me hear a certain artist? &n...
  • Diffdiego
  • Regular
  • 159 Views
  • 1 replies
  • 2 likes
  • 159 Views
  • 1 replies
  • 2 likes

New UI Bad

Hello, I see about 5 other posts complaining about this, but customer support absolutely insisted they can't change anything but complaining here might make a difference. So does anyone in this company actually listen to music or have human eyeballs?...

  • Casual Listener
  • Hello, I see about 5 other posts complaining about this, but customer support absolutely insisted they can't change anything but complaining here might make a difference.  So does anyone in thi...
  • Bryneth
  • Music Fan
  • 1250 Views
  • 6 replies
  • 23 likes
  • 1250 Views
  • 6 replies
  • 23 likes

Smart Shuffle should be a different button

I've always used the shuffle button to create a new queue, but it's really annoying to do that now since smart shuffle takes so long to load. I like the feature, but it should be a separate button, or there should just be a reshuffle option altogethe...

  • Casual Listener
  • I've always used the shuffle button to create a new queue, but it's really annoying to do that now since smart shuffle takes so long to load. I like the feature, but it should be a separate button, o...
  • 128 Views
  • 0 replies
  • 1 likes
  • 128 Views
  • 0 replies
  • 1 likes

new app request

can this website be compatible with spotify. https://www.isitagoodplaylist.com/

  • Roadie
  • can this website be compatible with spotify.  https://www.isitagoodplaylist.com/
  • 111 Views
  • 0 replies
  • 0 likes
  • Apps and Features
  • 111 Views
  • 0 replies
  • 0 likes

Smart tv switching off after a few songs

I have a new Samsung tv and initial Spotify worked fine. But now it switches off completely every time after a few songs. I’ve tried a hard restart logging out etc and nothing seems to work!

  • Newbie
  • I have a new Samsung tv and initial Spotify worked fine. But now it switches off completely every time after a few songs. I’ve tried a hard restart logging out etc and nothing seems to work!
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

"Play Favorites" on Google Home

I always started listening to music, by asking my Nets Hub to play favorites (Hey Google, play favorites) and then it would play (shuffle) my "liked" songs. Since a day or to this no longer works. Google still confirms it's going to play my favorites...

  • Regular
  • I always started listening to music, by asking my Nets Hub to play favorites (Hey Google, play favorites) and then it would play (shuffle) my "liked" songs.  Since a day or to this no longer wo...
  • Wilco
  • Regular
  • 507 Views
  • 3 replies
  • 1 likes
  • 507 Views
  • 3 replies
  • 1 likes

Adverts

Pretty unimpressed that I have a premium paid for account but this morning I was trying to listen to a 20 minute meditation music track amd a stupid Lindt easter advert came up and ruined it three times. How do I stop that?

  • Visitor
  • Pretty unimpressed that I have a premium paid for account but this morning I was trying to listen to a 20 minute meditation music track amd a stupid Lindt easter advert came up and ruined it three ti...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Combining two existing accounts into a duo account

Hi,I was wondering, can we combine two existing accounts into a duo account now we are living at the same address?We don't want to delete an account to install a new one, because we have our own large playing lists that we don't want to loose. Thank ...

  • Visitor
  • Hi, I was wondering, can we combine two existing accounts into a duo account now we are living at the same address? We don't want to delete an account to install a new one, because we have our own ...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Accessing library after changing from individual to family plan

If I change from an individual account to a family account, will members of my family being added still be able to access my playlists and music library? Thanks in advance for any insights.

  • Visitor
  • If I change from an individual account to a family account, will members of my family being added still be able to access my playlists and music library? Thanks in advance for any insights. 
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Plano

Boa tarde,Até sexta 31/03 eu conseguia ver as contas que estão vinculadas no meu plano. Porém agora não parece nada, só o nome de usuário e pra mim excluir a conta permanentemente. Porque está assim?No aguardo!

  • Visitor
  • Boa tarde, Até sexta 31/03 eu conseguia ver as contas que estão vinculadas no meu plano. Porém agora não parece nada, só o nome de usuário e pra mim excluir a conta permanentemente. Porque está assi...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

DUO access lost after phone upgrade

HiMy partner , who was my DUO user , has just got a new phone as the old one died , how do I reset it up so she doesn't loose all her stuff ?

  • Visitor
  • Hi My partner , who was my DUO user , has just got a new phone as the old one died , how do I reset it up so she doesn't loose all her stuff ?
  • kaworu_bloodpaw
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

New UI inapp

Hi ! i really think i'm alone to like the new UI inapp without get it I impatient to have this version of the music player and the new homepage with the scroll !

  • Casual Listener
  • Hi ! i really think i'm alone to like the new UI inapp without get it 😅 I impatient to have this version of the music player and the new homepage with the scroll !
  • maxs1
  • Casual Listener
  • 253 Views
  • 5 replies
  • 0 likes
  • 253 Views
  • 5 replies
  • 0 likes

why does my spotify interface look so different?

my main account which has spotify premium i use and update it everytime there is an update and today i made an alternate spotify account to test things and the look was completely different. anyone know why this is and how i can make my main account ...

  • Newbie
  • my main account which has spotify premium i use and update it everytime there is an update and today i made an alternate spotify account to test things and the look was completely different. anyone k...
  • 175 Views
  • 0 replies
  • 2 likes
  • 175 Views
  • 0 replies
  • 2 likes

Discover Weekly & Release radar stop suggestion Russian music

I would like to have an opportunity does't not get music from Russian artists beside those I personally follow (within Discover Weekly & Release radar).Cause of the war this is super crucial to restrict any influence and contacts to those who sponsor...

  • Visitor
  • I would like to have an opportunity does't not get music from Russian artists beside those I personally follow (within Discover Weekly & Release radar). Cause of the war this is super cruci...
  • volodimirchernov
  • Regular
  • 134 Views
  • 1 replies
  • 2 likes
  • 134 Views
  • 1 replies
  • 2 likes

Canvas not working, sharing, gone from settings

Hi there. As an artist on Spotify, a visual artist who worked hard on those Canvas clips, it's quite upsetting that canvas seems to be totally gone, with zero official information out there as to why. At least send the artists a message in the Spotif...

  • Casual Listener
  • Hi there. As an artist on Spotify, a visual artist who worked hard on those Canvas clips, it's quite upsetting that canvas seems to be totally gone, with zero official information out there as to why...
  • 193 Views
  • 0 replies
  • 1 likes
  • Canvas
    settings
    Social
  • 193 Views
  • 0 replies
  • 1 likes

Streaming

Can I use Instagram while listening to music? Are streams counted?

  • Newbie
  • Can I use Instagram while listening to music? Are streams counted?
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Downloads

Is there limit how many songs you can download on to sd card im downloading music then gets so far & stops downloading i am a premium subscriber

  • Visitor
  • Is there limit how many songs you can download on to sd card im downloading music then gets so far & stops downloading i am a premium subscriber
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes