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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
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Password

had to reset my password for some reason now I have to type it in every time instead of just hitting log in. Thanks

  • Newbie
  • had to reset my password for some reason now I have to type it in every time instead of just hitting log in. Thanks  
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  • 100 Views
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How long does troubleshooting take?

On Mar.21st, I reported an issue about the abnormal cellular usage on my phone. That in 3 hours 20GB was consumed. I spent 25 EUR on that amount of cellular network. I was asked by the supporter to ignore the feedback. But until now I haven’t receive...

  • Visitor
  • On Mar.21st, I reported an issue about the abnormal cellular usage on my phone. That in 3 hours 20GB was consumed. I spent 25 EUR on that amount of cellular network. I was asked by the supporter to i...
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premium family account uitnodigen link werkt niet

Ik wil het spotify account van mijn familie linken aan het premium family account.De enige manier waarop dit kan is middels een link die gestuurd wordt vanuit de beheerder. Echter, wanneer wij hier op klikken, dan komen we op een pagina die niet gevo...

  • Visitor
  • Ik wil het spotify account van mijn familie linken aan het premium family account. De enige manier waarop dit kan is middels een link die gestuurd wordt vanuit de beheerder. Echter, wanneer wij hier...
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New Feature "Exclude from taste profile"

Does this new feature also imply that those playlists that we exclude from our taste profile will also be excluded in our Spotify Wrapped? Because I started listening to white noise during my sleep and I really don’t want my spotify wrapped to be cov...

  • Visitor
  • Does this new feature also imply that those playlists that we exclude from our taste profile will also be excluded in our Spotify Wrapped? Because I started listening to white noise during my sleep a...
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Canvas in Saudi Arabia

Hello question when is the Spotify canvas coming to Saudi Arabia 

  • Newbie
  • Hello question when is the Spotify canvas coming to Saudi Arabia 
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Not having the promised features in general

I don't understand my interface chabged but I barely have anything new going on, no video podcast no AI DJ (which to me seems very cool) and no "Get ready with Spotify" Playlist, I have no idea what's going on but this has been going on I don't have ...

  • Visitor
  • I don't understand my interface chabged but I barely have anything new going on, no video podcast no AI DJ (which to me seems very cool) and no "Get ready with Spotify" Playlist, I have no idea what'...
  • 215 Views
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  • 215 Views
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Spotify code gor premium account -not valid

Hello, I've got Spotify code from friend of mine who bought some electronic devices in Poland. The code suppose to give you 3 months of premium version of Spotify, unfortunately it doesn't work I don't know why? It could be because my Spotify account...

  • Visitor
  • Hello,   I've got Spotify code from friend of mine who bought some electronic devices in Poland. The code suppose to give you 3 months of premium version of Spotify, unfortunately it doesn't w...
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A Month Later and the Like Button is Still Missing

At what point so we realize that Spotify seems to be misleading us or is either out right lying about the like button/heart/plus sign being reinstated so one can see what songs they have liked? This could had been fixed immediately, but it hasn't and...

  • Music Fan
  • At what point so we realize that Spotify seems to be misleading us or is either out right lying about the like button/heart/plus sign being reinstated so one can see what songs they have liked? &nbs...
  • User546372819
  • Music Fan
  • 187 Views
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  • 187 Views
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Spotify Customer Service

How bad has it been for you? Is gaslighting part of IM agents job discriptions because that's basically all I got. Anyone have a good experience>

  • Casual Listener
  • How bad has it been for you?    Is gaslighting part of IM agents job discriptions because that's basically all I got.   Anyone have a good experience>  
  • 12148486505
  • Visitor
  • 1230 Views
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Trying to find a way to get video working while using car's audio over bluetoothluetooth

I get that it's bad to drive and watch videos at the same time, but just because I'm playing the audio over the car's speakers doesn't mean I'm driving. Is there anyway I can get this to work?

  • Visitor
  • I get that it's bad to drive and watch videos at the same time, but just because I'm playing the audio over the car's speakers doesn't mean I'm driving. Is there anyway I can get this to work?
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Spotify Customer Service Threatened To Close My Account For No Reason

After requesting assistance removing payment methods from my account due to the Spotify running new Home Screen interface beta tests on paid users, and after 3 customer service reps closed the conversation (wasn’t even rude to them so that was shocki...

  • Regular
  • After requesting assistance removing payment methods from my account due to the Spotify running new Home Screen interface beta tests on paid users, and after 3 customer service reps closed the conver...
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  • Account
    Help
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Updating from Premium to Duo

I logged into to my Spotify account to show my wife on her iphone how to use premium and set up a playlist. She liked it so I converted my Single account to a Duo but it is causing confusion! Sorry. I need help because the invite I send her tells her...

  • Visitor
  • I logged into to my Spotify account to show my wife on her iphone how to use premium and set up a playlist. She liked it so I converted my Single account to a Duo but it is causing confusion! Sorry. ...
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  • 826 Views
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customizeable start screen (NO PODCAST to appear there preferably)

Hi there, I was wondering why is there no option to just customize the starting screen. For example news about "this" and "that band" or listing an enire genre. I'd like any of those to have, but the biggest issue is seeing a sh*tload amount of podca...

  • Newbie
  • Hi there, I was wondering why is there no option to just customize the starting screen. For example news about "this" and "that band" or listing an enire genre. I'd like any of those to have, but the...
  • 1byow7r-9c_0s
  • Music Fan
  • 208 Views
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Spotify needs to be improved. And quite a lot too.

Dear friends, With this post I don't want to make a complaint but only to make a constructive criticism towards the Spotify developers. I've been a premium account for many years, so I guess I'm a longtime customer now. Surely this post will be forgo...

  • Casual Listener
  • Dear friends,   With this post I don't want to make a complaint but only to make a constructive criticism towards the Spotify developers. I've been a premium account for many years, so I guess...
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  • always same songs
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Album and song not in sync

While my phone is connected to my car stereo (via Bluetooth)the album and song are not in sync. The album cover matches the previously played song and not the current on the stereo. The song and album match on my phone but do not on the the car stere...

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  • Newbie
  • While my phone is connected to my car stereo (via Bluetooth)the album and song are not in sync. The album cover matches the previously played song and not the current on the stereo. The song and albu...
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  • 153 Views
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Spotify automatically starts on backround?

I have bluetooth connected my Phone(Samsung s20) and PC to my headphones (Sennheiser) and when i recieve for example new Teams chat, Spotify starts to play on backround? It is higly annoying. Any Ideas how to stop this from happening avain? I have 'k...

  • Visitor
  • I have bluetooth connected my Phone(Samsung s20) and PC to my headphones (Sennheiser) and when i recieve for example new Teams chat, Spotify starts to play on backround? It is higly annoying. Any Ide...
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Are there any songs or albums tagged as pre-1950's?

All music I can find that is from pre-1950s is tagged in spotify as what I assume to be the date it was added to spotify, 2000's-2010's. Are there any albums tagged in spotify as pre-1950s? Additionally there seems to be no spotify-created playlists ...

  • Casual Listener
  • All music I can find that is from pre-1950s is tagged in spotify as what I assume to be the date it was added to spotify, 2000's-2010's. Are there any albums tagged in spotify as pre-1950s? Additiona...
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An advertisement just tried to kill me

I'm driving with a playlist on as background music. I'm not really paying attention because I'm at a stop sign waiting for an opening to pull onto a major thoroughfare. Right as I make the turn, a loud truck starts blaring its horn and I immediately ...

  • Newbie
  • I'm driving with a playlist on as background music.   I'm not really paying attention because I'm at a stop sign waiting for an opening to pull onto a major thoroughfare.   Right as I m...
  • 156 Views
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  • 156 Views
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