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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

Spotify

3431 Views

0 replies

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Album stuck at homescreen

There are 6 slots on the spotify homescreen and one of them is stuck on a NSFW album that i just can’t seem to get rid off. I’ve tried a lot of things and it just won’t go away even after not listening to it for months! Can anyone help me?

Visitor

There are 6 slots on the spotify homescreen and one of them is stuck on a NSFW album that i just can’t seem to get rid off. I’ve tried a lot of things and it just won’t go away even after not listeni...

209 Views

0 replies

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import songs in date order

I need a program to import songs from another streming to spotify. I need them to arrive with the add date information to stay in the same order as the original.

Casual Listener

I need a program to import songs from another streming to spotify. I need them to arrive with the add date information to stay in the same order as the original.

164 Views

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How do you remove a playlist from a folder now?

Since the library UI changed, I can't find any way to take a playlist out of a folder. Not put it in a different folder, just put it back in the main list. If you drag the list and then mouse over the back button for a while, it takes you to the main...

Visitor

Since the library UI changed, I can't find any way to take a playlist out of a folder. Not put it in a different folder, just put it back in the main list. If you drag the list and then mouse over th...

Bittencourt

Spotify Star

601 Views

3 replies

2 likes

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Why am I still hearing Spotify ads throughout podcasts with a premium duo account?

I have a Spotify Premium Duo account that my husband is on as the second user.We listen to podcasts together and he will have ads throughout every single episode we listen to. Even after logging out and back in, and restarting his laptop. It also hap...

Newbie

I have a Spotify Premium Duo account that my husband is on as the second user. We listen to podcasts together and he will have ads throughout every single episode we listen to. Even after logging ou...

206 Views

0 replies

2 likes

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Error in lyrics at one album

Hi, In the album: https://open.spotify.com/album/2837iFIJwW59BXvUgNM5te?si=cXDSvvXvQeOhYPFpOLbG7gThe lyrics showed correspond at the next song, i reloaded, close and open and the error continues... pls solve it. Note: The error begin in Track 15: htt...

Newbie

Hi, In the album: https://open.spotify.com/album/2837iFIJwW59BXvUgNM5te?si=cXDSvvXvQeOhYPFpOLbG7g The lyrics showed correspond at the next song, i reloaded, close and open and the error continu...

207 Views

0 replies

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bug
Corrections
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Changing payment when Apple ID has been deleted

I used to pay for my Spotify using a work appleID that has been cancelled but I want to continue paying for Spotify direct and not lose all my playlists? If I try to change subscriptions currently Spotify says to contact my 3rd Party provider but tha...

Visitor

I used to pay for my Spotify using a work appleID that has been cancelled but I want to continue paying for Spotify direct and not lose all my playlists? If I try to change subscriptions currently Sp...

143 Views

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how can I check what songs are unavailable from my liked songs?

Hi, I have noticed that songs are disappearing from my Liked list, becoming greyed out for different reasons - Is there a way I can filter all unavailable songs somehow from my liked list? For instance in the attach... example.. Br,Niksa

Casual Listener

Hi,   I have noticed that songs are disappearing from my Liked list, becoming greyed out for different reasons - Is there a way I can filter all unavailable songs somehow from my liked list? ...

pyrapro

Casual Listener

269 Views

1 replies

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How do you verify your Spotify user profile with your artist profile?

Hello So I have my user profile which does not have a blue tick and has 3000 followers:https://open.spotify.com/user/ashdown1981?si=516db509aaa749f5 And I have my artist profile with a blue tick:https://open.spotify.com/artist/3OkhoxcppuzK4bJswS2aZX?...

Roadie

Hello   So I have my user profile which does not have a blue tick and has 3000 followers: https://open.spotify.com/user/ashdown1981?si=516db509aaa749f5   And I have my artist profile w...

209 Views

0 replies

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Listening to Jewish music and getting Christian music recommendations

I listen to Jewish music. Every so often, Spotify recommends Christian music songs. When it does, I tell it to ignore the song. Recently, it offered up even more recommendations: both on my home page (various lists), and as a "niche mix". I don't kno...

Regular

I listen to Jewish music.  Every so often, Spotify recommends Christian music songs. When it does, I tell it to ignore the song. Recently, it offered up even more recommendations: both on my hom...

DebraCohenMUSIC

Regular

288 Views

1 replies

1 likes

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Problème d’abonnement duo

Bonjours, il y a quelque temps j’ai changer mon abonnement Premium par un abonnement duo avec ma soeur. J’ai fait tout les manipulations comme demander.le problème est que depuis ma soeur a toujours des publicités quand elle veux écouter de la musiqu...

Visitor

Bonjours,  il y a quelque temps j’ai changer mon abonnement Premium par un abonnement duo avec ma soeur.  J’ai fait tout les manipulations comme demander. le problème est que depuis ma s...

359 Views

0 replies

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Double charge

Why was I charged twice for my subscription in one day?

Visitor

Why was I charged twice for my subscription in one day?

174 Views

0 replies

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Solved!! Offline music while online. Does it switch automatically?

Do I need to go offline to play my offline music or will it automatically switch streaming to downloaded songs? I have been switching offline to play my downloaded music but would like to go from a song that's not dowloaded to a a downloaded song. I'...

Casual Listener

Do I need to go offline to play my offline music or will it automatically switch streaming to downloaded songs? I have been switching offline to play my downloaded music but would like to g...

SSpike69

Newbie

14515 Views

9 replies

1 likes

App & Features
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Spotify Idea Sped-Up music

I think Spotify should add a feature for users to listen to sped-up songs, like adding it to the side as an option while listening. Sped-up music is becoming more popular like that, and it would add a new opportunity for users. Like how some record p...

Newbie

I think Spotify should add a feature for users to listen to sped-up songs, like adding it to the side as an option while listening. Sped-up music is becoming more popular like that, and it would add ...

180 Views

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Failed to get spotify premium

I cannot get spotify premium. Every time i try is says ‘download redirect’ no matter what i click on is doesnt word and i dont get my premium. But the money is taken from my account. Does anybody know how i still can get my premium i have tried a mil...

Visitor

I cannot get spotify premium. Every time i try is says ‘download redirect’ no matter what i click on is doesnt word and i dont get my premium. But the money is taken from my account. Does anybody kno...

163 Views

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my problem with spotify

I would like to have the lyrics of the songs again because I stopped coming out of nowhere and I liked them

Newbie

I would like to have the lyrics of the songs again because I stopped coming out of nowhere and I liked them

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Filter option in playlists

I used to have a filter option in every playlist so I had newest to oldest but it’s disappeared so now it’s oldest to newest which is quite annoying. The search inside of playlists has also gone. Is this just me?

Visitor

I used to have a filter option in every playlist so I had newest to oldest but it’s disappeared so now it’s oldest to newest which is quite annoying. The search inside of playlists has also gone. Is ...

144 Views

0 replies

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No video when using earbuds

Does anyone know how to get video when using earbuds? I watch podcasts that have language I don't want my kids to hear like Joe rogan and 2 bears but when I use my earbuds it won't show video. Is there a setting to change or is this just a thing?

Visitor

Does anyone know how to get video when using earbuds? I watch podcasts that have language I don't want my kids to hear like Joe rogan and 2 bears but when I use my earbuds it won't show video. Is the...

182 Views

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Not able to shuffle playlist from the start

Does anyone else find it annoying that when you start playing your playlist and you want it to be shuffled, it always plays the first song on that playlist. Why is there no option to shuffle from the start?

Visitor

Does anyone else find it annoying that when you start playing your playlist and you want it to be shuffled, it always plays the first song on that playlist. Why is there no option to shuffle from the...

206 Views

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Spotify DJ is one of the worst features in an app I've ever seen

Simply cannot believe that anyone thought this was a good idea. The DJ function cuts into the start of a song, anywhere from 4 seconds all the way to 53 seconds into a song!! I played Slipknot's Duality and the song started at 53 seconds in. Does Spo...

Regular

Simply cannot believe that anyone thought this was a good idea.    The DJ function cuts into the start of a song, anywhere from 4 seconds all the way to 53 seconds into a song!! I played ...

robot14

Roadie

4182 Views

7 replies

25 likes

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