Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1602 Views
  • 0 replies
  • 2 likes
  • 1602 Views
  • 0 replies
  • 2 likes

2 Discover Weekly playlists

Hi, I really look forward to listening to my Discover weekly playlist and have it set on my morning google nest routine, however, for some time now I am getting this other Discover Weekly playlist. Is there any way I can remove for good this compilat...

dcaruana_1-1675850079387.png
  • Newbie
  • Hi,    I really look forward to listening to my Discover weekly playlist and have it set on my morning google nest routine, however, for some time now I am getting this other Discover Wee...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

How to stand out on Spotify trailing through the independent market

If you are an independent artist, Spotify can be your big opportunity to reach success. With over 400 million monthly active users, Spotify is the world's most popular music streaming platform, and that's why it's the perfect place for artists like y...

20D7AD58-90FF-4009-AD88-55E625B158B3.png
  • Roadie
  • If you are an independent artist, Spotify can be your big opportunity to reach success. With over 400 million monthly active users, Spotify is the world's most popular music streaming platform, and t...
  • 420 Views
  • 0 replies
  • 1 likes
  • 420 Views
  • 0 replies
  • 1 likes

Constantly crashing on iOS 16.3

Spotify will start but will crash out to the home screen within a few seconds. I've reinstalled many times, I've restored both my iPad and my iPhone 12 from backups but to no avail. It works fine through the web player, android and windows. Spotify V...

  • Casual Listener
  • Spotify will start but will crash out to the home screen within a few seconds. I've reinstalled many times, I've restored both my iPad and my iPhone 12 from backups but to no avail.  It works...
  • 204 Views
  • 0 replies
  • 1 likes
  • 204 Views
  • 0 replies
  • 1 likes

Title playing

If i would like to know the music played by someone on the boomer is there a way to know it from spotify ? If not ,, it's perhaps a good idea to add this feature to the spotify app.Best regards F

  • Casual Listener
  • If i would like to know the music played by someone on the boomer is there a way to know it from spotify ? If not ,,  it's perhaps a good idea to add this feature to the spotify app. Best regar...
  • Fred17f
  • Casual Listener
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Spotify not playing on google nest

Since a couple off days my spotify does not play good qfter voice order on google nest. My nest accept the song and said it will play it on spotify and then nothing. It is not a problem from google home cause you tube is reacting on voice controlle v...

  • Newbie
  • Since a couple off days my spotify does not play good qfter voice order on google nest. My nest accept the song and said it will play it on spotify and then nothing. It is not a problem from google h...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Jumbled Names of Songs

The names of some songs that I frequently listen to like "Kyon Hawa" , "Do Pal" by Sonu Nigam are jumbled all of a sudden. I have been a regular user of Spotify and have never faced such issue before. I also checked their names on my other devices an...

  • Visitor
  • The names of some songs that I frequently listen to like "Kyon Hawa" , "Do Pal" by Sonu Nigam are jumbled all of a sudden. I have been a regular user of Spotify and have never faced such issue before...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

I can't execute playing spotify via Siri on my Apple Watch

I can't execute playing spotify via Siri on my apple watchWhen I talk to Siri on my Apple Watch : play spotify Siri response: to play spotify you have to verify your account firstbut I have logged in my account in my iPhone successfully and the iPhon...

  • Newbie
  • I can't execute playing spotify via Siri on my apple watch When I talk to Siri on my Apple Watch : play spotify  Siri response: to play spotify you have to verify your account first but I hav...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Friends activity and recent artists do not match..

PlanPremium My Question or Issue The last song is still in the friends activity list with an 12 hour ago update. But this is a different song than the recently played artists show... How can there be a discrepancy? Also, it shows a song that was play...

  • Casual Listener
  • Plan Premium   My Question or Issue   The last song is still in the friends activity list with an 12 hour ago update.  But this is a different song than the recently played artis...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

to many users offline mode

Hi,I have changed my old Iphone to a new one. I can log in to Spotify, but not download music to listen offline. Spotify says I have reached maximum of 5 units to my account. I need to remove all downloads from another unit if I want to listen offlin...

  • Newbie
  • Hi, I have changed my old Iphone to a new one. I can log in to Spotify, but not download music to listen offline.  Spotify says I have reached maximum of 5 units to my account. I need to remove...
  • 135 Views
  • 0 replies
  • 1 likes
  • 135 Views
  • 0 replies
  • 1 likes

offline music removal

I removed all downloaded music from 3 of my devices and it still says I can't download songs on my new iPhone. I have deleted the app and reinstalled it and everything. Help!

  • Newbie
  • I removed all downloaded music from 3 of my devices and it still says I can't download songs on my new iPhone. I have deleted the app and reinstalled it and everything. Help!
  • uclaify
  • Newbie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I need help with this issue!

Hi I’m blind kid so I’m using the screen called voiceover with my Apple device do you know anyway so I entered into my Spotify account and something ugly graded my fingers so I tapped on a podcast and the show that I like and when I was in the show t...

  • Visitor
  • Hi I’m blind kid so I’m using the screen called voiceover with my Apple device do you know anyway so I entered into my Spotify account and something ugly graded my fingers so I tapped on a podcast an...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Queue Automatically Loads?

I just listened to a playlist of 17 songs on my PC. The playlist was created by someone else. When the last song was played the Spotify App loaded and played 50 more songs automatically. Where did they come from? Why did this happen?

  • Newbie
  • I just listened to a playlist of 17 songs on my PC. The playlist was created by someone else. When the last song was played the Spotify App loaded and played 50 more songs automatically. Where did th...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Light mode for artists

Why does apotify artists app get a white background and we can't on the regular app?! It's been asked for for YEARS!!! SO frustrating.

  • Casual Listener
  • Why does apotify artists app get a white background and we can't on the regular app?! It's been asked for for YEARS!!! SO frustrating.
  • 147 Views
  • 0 replies
  • 1 likes
  • 147 Views
  • 0 replies
  • 1 likes

Apple TV app: Constant auth token resets

If we haven't opened the apple tv app for a week or so, our auth tokens are reset & we need to log in again. Our household uses multiple devices for playback (iphones, ipads, macs, windows & apple tvs) & this is only an issue on apple tvs. If anythin...

  • Newbie
  • If we haven't opened the apple tv app for a week or so, our auth tokens are reset & we need to log in again.   Our household uses multiple devices for playback (iphones, ipads, macs, windo...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Apple Watch - downloads

Hi - my Spotify isn't letting me download podcasts. It keeps reading "Remove 1 Downloaded". This is new as I have downloaded other podcasts, and have removed previously played. So it's not a memory thing. Anybody experiencing same issue and know how ...

  • Visitor
  • Hi - my Spotify isn't letting me download podcasts. It keeps reading "Remove 1 Downloaded". This is new as I have downloaded other podcasts, and have removed previously played. So it's not a memory t...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Disconnect

I updated my Spotify to premium online. But now when I go into my app, it’s not connecting. What do I do? Help?

  • Visitor
  • I updated my Spotify to premium online. But now when I go into my app, it’s not connecting. What do I do? Help?
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! [Community][Other][Web Player][All Platforms][Idea Submissions] 2-Step Verification

can there be a 2-Step Verification because i was randomly log out and my data downloading was cancelled and that happened at 6:39PM while playing roblox and i had to re login to everything that involved spotify. like what roblox has a code login and ...

  • Roadie
  • can there be a 2-Step Verification because i was randomly log out and my data downloading was cancelled and that happened at 6:39PM while playing roblox and i had to re login to everything that invol...
  • BabyEcho0_YT
  • Roadie
  • 507 Views
  • 4 replies
  • 1 likes
  • All Platforms
    Idea Submissions
    Other
    Web Player
  • 507 Views
  • 4 replies
  • 1 likes

Question about Duo account

I Signed up for a Duo account and sent an invite to my daughter,,, when She logged in she put down my username and password!! She was supposed to create her own of course.... Now I cant change that and She is logged into my account! Please help,,, ho...

  • Casual Listener
  • I Signed up for a Duo account and sent an invite to my daughter,,, when She logged in she put down my username and password!! She was supposed to create her own of course.... Now I cant change that a...
  • LINCH
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

Not possible to show the location of the song in a playlist with click on header after last update

Hello guys, for me it is not possible anymore to show the location of the actual playing song in the corresponding playlist through clicking on songheader after last update.Is there another hidden way to get fast with one or two clicks to the song lo...

  • Visitor
  • Hello guys, for me it is not possible anymore to show the location of the actual playing song in the corresponding playlist through clicking on songheader  after last update. Is there another h...
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
  • 0 likes