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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2329 Views
  • 0 replies
  • 3 likes
  • 2329 Views
  • 0 replies
  • 3 likes

App would not update. uninstalled & now will not reinstall

My wife's phone is a samsung s20 FE 5g. Her phone was updating other apps & kept getting an error msg about not being able to update. I initially uninstalled the app & now when i try to reinstall Spotify, it stops between 60 - 90% & I get an error me...

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  • Casual Listener
  • My wife's phone is a samsung s20 FE 5g. Her phone was updating other apps & kept getting an error msg about not being able to update. I initially uninstalled the app & now when i try to reins...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

My Top 50 artist on the 4week doesent work

The spotify stats, spotify app and the spotifys web site shows only 4 artists of 50. In the pc and the mobile.I cant get this work even i put all the settings on. And i delete and reload apps million times. I sing up out and in.. i dont know anymore ...

  • Casual Listener
  • The spotify stats, spotify app and the spotifys web site shows only 4 artists of 50. In the pc and the mobile. I cant get this work even i put all the settings on. And i delete and reload apps milli...
  • Cam-vaa-
  • Casual Listener
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Premium Family Plan

My family premium plan will only allow three people. For some reason it will not allow me to add the other three it keeps saying check your settings or retry later.

  • Visitor
  • My family premium plan will only allow three people. For some reason it will not allow me to add the other three it keeps saying check your settings or retry later. 
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Playback issues with podcasts and secondary devices.

Hello, I am noticing playback issues when tryimg to use spotify on my LG TV. When attemtping to play a podcast and recommended songs is turned on it does not allow me to select the one i wish to play, instead a random one from a different producer th...

  • Casual Listener
  • Hello, I am noticing playback issues when tryimg to use spotify on my LG TV. When attemtping to play a podcast and recommended songs is turned on it does not allow me to select the one i wish to play...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Second account

Hi, Resigned up for premium, but it made new account instead of activating current one. Can I merge them or just get old account back to premium? Thank you

  • Visitor
  • Hi,   Resigned up for premium, but it made new account instead of activating current one. Can I merge them or just get old account back to premium?   Thank you 
  • 146 Views
  • 0 replies
  • 1 likes
  • 146 Views
  • 0 replies
  • 1 likes

Can you un-enhance a playlist that has been accidentally enhanced

My playlist doesn't reflect my personal taste after using enhance . Can I go back to original playlist that I have currated. Enhance is ok as suggested supplementary playlist that could be reviewed and edited before adding to my personal playlist

  • Visitor
  • My playlist doesn't reflect my personal taste after using enhance . Can I go back to original playlist that I have currated. Enhance is ok as suggested supplementary playlist that could be reviewed a...
  • kaworu_bloodpaw
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Local Files Sync Errors

I'm trying to add a few youtube videos to listen to through the android spotify app, and I've followed every guide and only a few "songs" are showing up and the other ones are getting error'd. Is it possible that there is a time limit to how long a "...

  • Newbie
  • I'm trying to add a few youtube videos to listen to through the android spotify app, and I've followed every guide and only a few "songs" are showing up and the other ones are getting error'd. Is it ...
  • kaworu_bloodpaw
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

KARDのring the alarmが聴けなくなった

KARDのring the alarmが聴けなくなったのはなんでですか?どうやったら聴けるようになりますか? アルバムごと聴けません。

  • Visitor
  • KARDのring the alarmが聴けなくなったのはなんでですか? どうやったら聴けるようになりますか?   アルバムごと聴けません。
  • kaworu_bloodpaw
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Why I think the spotify interface could be way better.

I often think to myself "I can't be the only one who is seriously annoyed by this" when selecting music. What I think could be better and/or should be possible: - Why can't I exclude music? I remember in the dim past that there was a button for exclu...

  • Newbie
  • I often think to myself "I can't be the only one who is seriously annoyed by this" when selecting music.   What I think could be better and/or should be possible:   - Why can't I exclud...
  • kaworu_bloodpaw
  • Roadie
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Download Apple watch

Hello,my Apple Watch can’t play the download playlists without my IPhone. Somebody can help?I already deleted the app from phone and watch.

  • Visitor
  • Hello, my Apple Watch can’t play the download playlists without my IPhone. Somebody can help? I already deleted the app from phone and watch. 
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Problemas con listas reproduccion

Empiezo a escuchar una lista de reproducción y a los pocos segundos, salta una lista pu loca que se llama music, interrumpiendo mi lista

  • Visitor
  • Empiezo a escuchar una lista de reproducción y a los pocos segundos, salta  una lista pu loca que se llama music, interrumpiendo mi lista  
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Automix for playlist created in Spotify and not the selected

I know that the Automix feature is used for selected playlist on Spotify; but what about playlist created within Spotify? Is there a third party app or another feature that can configure my created playlist to Automix based on song type and rhythm?

  • Visitor
  • I know that the Automix feature is used for selected playlist on Spotify; but what about playlist created within Spotify? Is there a third party app or another feature that can configure my created p...
  • 496 Views
  • 0 replies
  • 1 likes
  • 496 Views
  • 0 replies
  • 1 likes

New appearance

I’ve finally gotten used to the new appearance and started to like it and suddenly you change it back to original? What is this??

  • Casual Listener
  • I’ve finally gotten used to the new appearance and started to like it and suddenly you change it back to original? What is this??
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

search.page.title

Oops! I guess the web player has a few quirks...       

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  • Newbie
  • Oops! I guess the web player has a few quirks...              
  • BabyEcho0_YT
  • Roadie
  • 751 Views
  • 3 replies
  • 1 likes
  • assets
    bug
  • 751 Views
  • 3 replies
  • 1 likes

Liked Songs

So I have over 8,000 liked songs unfortunately with that many songs PlayStation will not let you shuffle and my Android app won't even let me select specific songs because it's just too much to choose from, I think. So, The only way to get to songs f...

  • Newbie
  • So I have over 8,000 liked songs unfortunately with that many songs PlayStation will not let you shuffle and my Android app won't even let me select specific songs because it's just too much to choos...
  • 183 Views
  • 0 replies
  • 0 likes
  • Admin
  • 183 Views
  • 0 replies
  • 0 likes

Spotify démarre tout seul la nuit

Bonjour,j'ai une installation Sonos et Spotify démarre parfois tout seul la nuit .Que faut t'il faire ?merci et bien à vous

  • Newbie
  • Bonjour, j'ai une installation Sonos et Spotify démarre parfois tout seul la nuit . Que faut t'il faire ? merci et bien à vous
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

App issues with a special playlist

Hello. I have a weird issue with the spotify app at every device (pc, Smartphone, TV, everywhere nearly the same problem). When i open the playlist from myself with about 8.334 songs, the app crashes everytime after 10 sec. and plays not a single sec...

  • Visitor
  • Hello. I have a weird issue with the spotify app at every device (pc, Smartphone, TV, everywhere nearly the same problem). When i open the playlist from myself with about 8.334 songs, the app cr...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Language

I would like the suggestions of songs and playlists and podcasts to be in Italian and for the Italian geographical area, now I receive them in German

  • Visitor
  • I would like the suggestions of songs and playlists and podcasts to be in Italian and for the Italian geographical area, now I receive them in German
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Spotify Connect does not work

Hello! Faced such a problem that Spotify Connect does not work. I tried to reinstall the application both on the computer and on the smartphone. I did everything as written in the instructions, alas, it does not work. (

  • Casual Listener
  • Hello! Faced such a problem that Spotify Connect does not work. I tried to reinstall the application both on the computer and on the smartphone. I did everything as written in the instructions, alas,...
  • Fuguinho
  • Casual Listener
  • 842 Views
  • 8 replies
  • 3 likes
  • 842 Views
  • 8 replies
  • 3 likes

Playback options in settings

The playback options in settings are no longer there. I had a 3 second timer for fading set and now can’t turn it off. I went online to try there but there aren’t any settings that will let me change playback options so how can I turn it off?

  • Newbie
  • The playback options in settings are no longer there. I had a 3 second timer for fading set and now can’t turn it off. I went online to try there but there aren’t any settings that will let me change...
  • kaworu_bloodpaw
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes