Compromised credit card!

[ZZ]

Hello! My credit card has been compromised and someone has been using it on Spotify. My credit card has been charged 9.99 twice for two months. I have already sent a contact form to Spotify twice, where they told me to go to community and seek help here. I have the dates and the approval codes for those two transaction and really would like Spotify to try and find out what user was using it and give me any information possible! Please help!!! 

[Rocio · Accepted solution]

Hello zz, welcome to the Community!

I have passed this along so the support team will contact you as soon as they can. Dont worry because your problem will be solved.

Thanks and truly sorry for the inconveniences. 

🙂

[ZZ]

Thank you very much! 

[jameyer57]

I do not have an account but some how my card is being charged $9.99

[Robbie]

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@jameyer57 wrote:

I do not have an account but some how my card is being charged $9.99

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Please send an email to us and post your case reference number. Our payments team will look into this and help out.