account problem

[user-removed]

Problem:

Nach dem automatischen Installieren des Updates, werde ich nach dem Einloggen automatisch wieder ausgeloggt. Zudem sind meine eigenen Playlists verschwunden. Desweiteren wurde ich auf Spotify Free zurückgestuft, obwohl ich 'Spotify Unlimited' beziehe.
Unter
C:\Dokumente und Einstellungen\Paul\Anwendungsdaten\Spotify\Users werden ständig neue Ordner mit neuen Account IDs angelegt, inzwischen schon 3:
Heute 19:55 11100448594-user
Heute 20:08 11100448887-user
Heute 20:11 11100451064-user

Wie ich abschätze (anhand der Datenfülle) ist mein alter Account für den ich auch gerade Geld zahle, welcher nicht nutzbar ist, folgender: 1122022190-user (ich weiß aber nicht wie ich zu diesem zurückkehre).

[Peter__]

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@yogi412ii wrote:

one i get their message i just reply to the same mail ?
i did that i'm waiting ..

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Yup, just reply directly to the email you received - someone will get back to you as soon as they can. 

Peter

[lebe2]

Hello, I have spotify premium and i have a problem with my E mail. When i looged  on a friends i pad with my spotify it took all of her informasjon into my acount .. i tryed to change it butt her e mail is on my acount so i cant change that . I tryed changing the paswoord but now i cant remember the password and i cant get a new one becaouse of her e mail beeing on my account pleas help i dont know what to do

[lebe2]

what ?

[Joe]

Try following the steps in this FAQ to reconnect to your own facebook. 

[tab1djfan]

This company is seriously pissing me off!!!!

I have tried to use the contact form and legal feed back email and neither work!

You have charged me 4 times this month and not only cause 120.00 in overdrafts but it is supposed to be billed once a month. I want these four charges reversed NOW, TODAY!!!!! and my account canceled immediately. This is complete BS! If I was billed more than once in any month those would need to be credited as well. I have my bank checking on it as we speak. It needs to be taken care of TODAY!

[tab1djfan]

Hey just to let you know it seems to be common, I have had the once a month billing taken from my account four times this month alone. I am now looking at the other months. But you may want to check your account. They seem to be double billing people.

[user-removed]

Hi Tab1djfan,

I have had a quick look at the account linked to your Community email and can only see one payment taken for the 30th and this was not doubled.  Could you please contact our support team at this link?  They will need to know any other email addresses that you may use, just so they can be eliminated from the search.

Edit:  I have just replied to case 1346073.