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Need password reset help

Hi, I have been trying to reset my main account but can't get the reset email to come through. I've tried turning off every filter and firewall that I have with no luck. Can you assist? Spotify Case # 00895457: Reset password ref:_00DD0pxIW._500D0UQa...

Newbie

Hi,   I have been trying to reset my main account but can't get the reset email to come through. I've tried turning off every filter and firewall that I have with no luck. Can you assist? ...

Liam

Community Legend

377 Views

1 replies

0 likes

Account
  • 377 Views
  • 1 replies
  • 0 likes

Logging in with email address displaying differently to logging via username

Hi all,I have been a free member for quite some time now and last night I decided to sign up for premium. Somehow I have messed up, I thought I had signed up incorrectly and started a premium trial twice using PayPal for future payments. The issue I ...

Casual Listener

Hi all, I have been a free member for quite some time now and last night I decided to sign up for premium. Somehow I have messed up, I thought I had signed up incorrectly and started a premium...

jamiewhitephd

Casual Listener

428 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 428 Views
  • 2 replies
  • 0 likes

No premium for 4 months of paid sub

When I stopped payment within days my premium came on. Give me 2 of the 4 months and I will renew.

Newbie

When I stopped payment within days my premium came on. Give me 2 of the 4 months and I will renew.

Liam

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Gift Card + Premium upgrade issue

Hi, I'm in Australia and I want to use the gift card I received to upgrade to the premium option, but the gift card option is not enabled. Happy to bypass the free trial and just pay from the start. How do I preceed using my gift card? Can't see anyt...

Regular

Hi, I'm in Australia and I want to use the gift card I received to upgrade to the premium option, but the gift card option is not enabled. Happy to bypass the free trial and just pay from the s...

Liam

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Lost Playlists when 2nd account created. PLEASE HELP!

Hi, My original spotify account was created via my Facebook Account and I formed three main playlist titled Chillness, Progresssive/Vocal, and ^_^. When I had created a second account I signed up for an actual Spotify Account with the username iloveg...

Casual Listener

Hi,   My original spotify account was created via my Facebook Account and I formed three main playlist titled Chillness, Progresssive/Vocal, and ^_^. When I had created a second account I si...

Taylor

Community Legend

406 Views

2 replies

0 likes

Account
Other
  • 406 Views
  • 2 replies
  • 0 likes

iPad Unlimited subscription misleading

I just purchased an "unlimited" plan for my iPad...I looked at the different plans and it appeared as though I would be able to search and play and at the very least save a song to a playlist. You know, stream music and save what I like. Like it impl...

Newbie

I just purchased an "unlimited" plan for my iPad...I looked at the different plans and it appeared as though I would be able to search and play and at the very least save a song to a playlist. You kn...

jennpete

Newbie

756 Views

4 replies

1 likes

  • 756 Views
  • 4 replies
  • 1 likes

I don't want to pay

Hi, my name is Alessandro. Two hours ago I became a new Spotify member. My status is: "You are registered to Spotify Premium until 2013-09-03. Then, your account will become a Spotify Free account." What does it mean? I don't want to pay anything. Pl...

Newbie

Hi, my name is Alessandro.   Two hours ago I became a new Spotify member.   My status is: "You are registered to Spotify Premium until 2013-09-03. Then, your account will become a...

meahtenoha

Spotify

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Solved!! Web page wont load

So i have spotify downloaded on my macbook pro and i wanted to upgrade to premium so i went to the website and the home page worked fine and when i click on the choose prduct page the banner and everything loads but no content. Just realised i have p...

Casual Listener

So i have spotify downloaded on my macbook pro and i wanted to upgrade to premium so i went to the website and the home page worked fine and when i click on the choose prduct page the banner and ever...

emy

Casual Listener

1041 Views

2 replies

0 likes

  • 1041 Views
  • 2 replies
  • 0 likes

Your country does not match the one set in your profile

I am yet another person having difficulties with my country "not matching". However, when I go in to change it on my Mac, it already states "United Kingdom", which is where I moved to from the USA. I have tried quitting, starting back up, uninstallin...

Casual Listener

I am yet another person having difficulties with my country "not matching". However, when I go in to change it on my Mac, it already states "United Kingdom", which is where I moved to from the USA. I...

Liam

Community Legend

1228 Views

3 replies

0 likes

Account
Login
Other
  • 1228 Views
  • 3 replies
  • 0 likes

Gift Card Issues

hi, I bought a €10 gift card to try Spotify Premium. Now, activating was very easy, until I found out I had activated it with the wrong account.. I have two accounts, and I was logged in with the old account while activating. Is there anything I can ...

Newbie

hi,  I bought a €10 gift card to try Spotify Premium.  Now, activating was very easy, until I found out I had activated it with the wrong account.. I have two accounts, and I was logg...

Liam

Community Legend

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
  • 0 likes

On Spotify Premium and still hearing adverts!

Hello, I am hoping for some help- I subscribed to Premium a couple of months ago but my laptop wasnt very good so hardly used it. Just got a new one and started using Spotify properly, only I am getting adverts every few songs and I thought that shou...

Newbie

Hello,   I am hoping for some help- I subscribed to Premium a couple of months ago but my laptop wasnt very good so hardly used it. Just got a new one and started using Spotify properly...

user-removed

Not applicable

1667 Views

2 replies

0 likes

Premium
Subscription
  • 1667 Views
  • 2 replies
  • 0 likes

Problem with the payment for Premium.

Hi there, I have a spotify account not connected with facebook. Currently I stay in Germany and tried to pay for my Premium membership with a polish card. I have changed the country to Poland here: https://www.spotify.com/pl/get-spotify/go/premium/ ....

Casual Listener

Hi there,   I have a spotify account not connected with facebook. Currently I stay in Germany and tried to pay for my Premium membership with a polish card. I have changed the country to Pol...

Liam

Community Legend

490 Views

3 replies

0 likes

Account
Premium
Subscription
  • 490 Views
  • 3 replies
  • 0 likes

Help! How do I get back on my original Spotify Account (from facebook sync)?

When I first signed up for spotify, I synced my account with my facebook and so basically my email account on spotify would automatically link me to my facebook account. The playlists I had with that email account (let's call it xyz@yahoo.com <-- I d...

Newbie

When I first signed up for spotify, I synced my account with my facebook and so basically my email account on spotify would automatically link me to my facebook account. The playlists I had with that...

Taylor

Community Legend

522 Views

1 replies

0 likes

Account
  • 522 Views
  • 1 replies
  • 0 likes

Account linked with other/wrong facebook account

My account is linked with the wrong facebook account. I have tried disconnecting and reconnecting and entering my info, but it still shows a friend's facebook name. How do I go about fixing this?

Casual Listener

My account is linked with the wrong facebook account. I have tried disconnecting and reconnecting and entering my info, but it still shows a friend's facebook name.   How do I go about fixin...

Liam

Community Legend

505 Views

1 replies

0 likes

Account
  • 505 Views
  • 1 replies
  • 0 likes

All of my playlists are gone

I was listening to my playlists yesterday and when I went to go listen later that day, all of my playlists were gone. My email is brombese@gmail.com, I'm a premium member and I REALLY miss my music I haven't deleted any of them and I've tried logging...

Newbie

I was listening to my playlists yesterday and when I went to go listen later that day, all of my playlists were gone. My email is brombese@gmail.com, I'm a premium member and I REALLY miss my music �...

Taylor

Community Legend

311 Views

1 replies

0 likes

Premium
  • 311 Views
  • 1 replies
  • 0 likes

Spotify-account for our sports team. Facebook: Admin rights, but no password

Hey together! I am using spotify for myself and usually log on via my own facebook-account. Now I'm also a DJ for our local sports team. They have got their own facebook page to post their stuff. I'd like to run another spotify account for this team,...

Casual Listener

Hey together!   I am using spotify for myself and usually log on via my own facebook-account. Now I'm also a DJ for our local sports team. They have got their own facebook page to post the...

meahtenoha

Spotify

663 Views

3 replies

0 likes

  • 663 Views
  • 3 replies
  • 0 likes

Paying For Premium, Only Getting Free Service

I have been paying for premium service for the past few months and everything was fine until today when tried to install spotify onto macbook. Now I appear to have free service only. I don't use facebook to log in - I use username and password. Could...

Casual Listener

I have been paying for premium service for the past few months and everything was fine until today when tried to install spotify onto macbook. Now I appear to have free service only. I don't use face...

meahtenoha

Spotify

520 Views

4 replies

0 likes

Premium
  • 520 Views
  • 4 replies
  • 0 likes

Can't log in to Desktop Spotify

Hi, I have been using Spotify for a couple of months now, with some issues. About a week ago it wouldn't let me play any of my songs or playlists because I had run out of 'free plays' after searching the internet I came to the conclusion that I shoul...

Visitor

Hi,   I have been using Spotify for a couple of months now, with some issues. About a week ago it wouldn't let me play any of my songs or playlists because I had run out of 'free plays' after ...

meahtenoha

Spotify

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Dual Account

I have a UK and US account. Can I access my UK account if I sign up for Premium?

Newbie

I have a UK and US account. Can I access my UK account if I sign up for Premium?

Liam

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Cancelled subscription however was still charged!

Hi, I was on the premium 30 day trial on Spotify and cancelled my subscription the day before the trial ended as I do not intend to use Spotify premium anymore. However 2 days after the trial ended I was charged 11.99 AUD as if my trial had never bee...

Newbie

Hi,   I was on the premium 30 day trial on Spotify and cancelled my subscription the day before the trial ended as I do not intend to use Spotify premium anymore. However 2 days after the tr...

Liam

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes