two accounts switched?
I was at my brothers pad and i wanted to play my music on his spotify so i tried logging in with my info and somehow his profile is now my profile and my music is gone. what is going on?
- 344 Views
- 1 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This is content that is no longer relevant
Start a topicI was at my brothers pad and i wanted to play my music on his spotify so i tried logging in with my info and somehow his profile is now my profile and my music is gone. what is going on?
Casual Listener
I was at my brothers pad and i wanted to play my music on his spotify so i tried logging in with my info and somehow his profile is now my profile and my music is gone. what is going on?
Adam
Roadie
344 Views
1 replies
0 likes
I've been a subscribing member for over a year, but since I've not been able to use the radio feature to listen to more than one song in any one genre, I see no reason to continue to pay for the service...it's been a problem for over a week, and has ...
Newbie
I've been a subscribing member for over a year, but since I've not been able to use the radio feature to listen to more than one song in any one genre, I see no reason to continue to pay for th...
Adam
Roadie
700 Views
1 replies
0 likes
My card that I pay with expired, so I updated my payment details & all of a sudden my spotify has downgraded to Spotify Free even though I usually pay £5.00 (with my student discount) each month for Spotify Premium & I can't access my music now? Help...
Newbie
My card that I pay with expired, so I updated my payment details & all of a sudden my spotify has downgraded to Spotify Free even though I usually pay £5.00 (with my student discount) each month ...
Adam
Roadie
458 Views
1 replies
0 likes
Tengo cuenta premium, pero tengo que descargar las listas todos los días, porque cuando pongo el modo offline, no están disponibles.Saqué la cuenta premium, justo para eso.Me voy de vacaciones a un lugar sin internet, y menos aún wifi, y me gustaría ...
Casual Listener
Tengo cuenta premium, pero tengo que descargar las listas todos los días, porque cuando pongo el modo offline, no están disponibles. Saqué la cuenta premium, justo para eso. Me voy de vacaciones a ...
Adam
Roadie
714 Views
1 replies
1 likes
Hi all! I mixed a new playlist on my computer at work, but when I got home the playlist was empty ( on another computer ). I checked my iPhone aswell, the playlist was there but it was empty. Any idea of what happend? I don't know if my computer at w...
Newbie
Hi all! I mixed a new playlist on my computer at work, but when I got home the playlist was empty ( on another computer ). I checked my iPhone aswell, the playlist was there but it was e...
Adam
Roadie
555 Views
1 replies
1 likes
I have given up with Spotify software. It's useless. Here is my email to Support: I cannot bear the lack of responsiveness from Spotify anymore. It can take 10 minutes to go from opening the software to being able to play a song. That's not what I pa...
Gig Goer
I have given up with Spotify software. It's useless. Here is my email to Support: I cannot bear the lack of responsiveness from Spotify anymore. It can take 10 minutes to go from opening the...
Adam
Roadie
480 Views
1 replies
1 likes
Hi, when I open Spotify it shows my name and photo from Facebook in top right corner - which is correct. Yet on my friends' Spotify I show up with my nickname and no profile picture. Is there any way I can change this to my FB photo and name? I did s...
Newbie
Hi, when I open Spotify it shows my name and photo from Facebook in top right corner - which is correct. Yet on my friends' Spotify I show up with my nickname and no profile picture. Is there any w...
Adam
Roadie
405 Views
1 replies
0 likes
Hello...!!!. I Downloaded, Spotify application again and reset all my continuous "and Followed Followers" Do you think, that I may recover? https://www.spotify.com/es/account/overview/?utm_source=spotify&utm_medium=menu&utm_campaign=your_ac...My user...
Regular
Hello...!!!. 🙂 I Downloaded, Spotify application again and reset all my continuous "and Followed Followers" Do you think, that I may recover? https://www.spotify.com/es/a...
Adam
Roadie
510 Views
1 replies
0 likes
Re-bonjour, j'ai fait ce que l'on m'a dit mais j'ai toujours pas reçu du réponses, et ça me dégoute de plus avoir accés à mon compte Spotify : 1138971012. Quand j'essaie de faire "j'ai oublié mon mot de passe" ça me dit que je ne peux pas car il est ...
Visitor
Re-bonjour, j'ai fait ce que l'on m'a dit mais j'ai toujours pas reçu du réponses, et ça me dégoute de plus avoir accés à mon compte Spotify : 1138971012. Quand j'essaie de faire "j'ai oublié mo...
Adam
Roadie
352 Views
1 replies
0 likes
DescriptionMy syncing offline keeps pausing, I have followed all troubleshooting steps, basically I have started syncing today for the 10th time and I can't get past 249 of 267 no matter what this is through wi-fi. A more detailed description, using ...
Newbie
Description My syncing offline keeps pausing, I have followed all troubleshooting steps, basically I have started syncing today for the 10th time and I can't get past 249 of 267 no matter what this ...
Adam
Roadie
384 Views
1 replies
0 likes
I have been trying and trying to resubscribe using a Visa gift card online and it keeps saying that it cannot update payment details. I paid with a Visa gift card the first time. There is more than enough money on it, and it just won't work. Help!
Newbie
I have been trying and trying to resubscribe using a Visa gift card online and it keeps saying that it cannot update payment details. I paid with a Visa gift card the first time. There is...
Adam
Roadie
350 Views
1 replies
0 likes
Hi, My email is set through facebook, it's an old email so I've updated it in facebook, and deleted the old ones, however spotify keeps listing my old email adress. It says I can change it on the facebook settings page, when I click through it just h...
Newbie
Hi, My email is set through facebook, it's an old email so I've updated it in facebook, and deleted the old ones, however spotify keeps listing my old email adress. It says I can change it...
Adam
Roadie
439 Views
1 replies
0 likes
I pay monthly fir premium, but have lost my net recently. My phone won't even use the app because my sd reader is out on my phone.. Thing is, if I downloaded playlists from the app, even from my computer why won't it play? I mean, if I pay monthly fo...
Regular
I pay monthly fir premium, but have lost my net recently. My phone won't even use the app because my sd reader is out on my phone.. Thing is, if I downloaded playlists from the app, even from my comp...
Adam
Roadie
1361 Views
13 replies
0 likes
Hi, I have my friends spotify name and entered it using the spotify:user: method but it comes up as unknown user, as mine does when he goes thorugh the same process looking for me. What am I doing wrong? I am signed in using Spotify as I am not on fa...
Visitor
Hi, I have my friends spotify name and entered it using the spotify:user: method but it comes up as unknown user, as mine does when he goes thorugh the same process looking for me. What am I do...
Adam
Roadie
2865 Views
4 replies
1 likes
I use Spotify on my Lenovo PC. When I receive an email from you with recommendations and I click "Play Now" in the email it opens a login page. I'm already logged in. Why doesn't Spotify just start playing the album I selected?
Newbie
I use Spotify on my Lenovo PC. When I receive an email from you with recommendations and I click "Play Now" in the email it opens a login page. I'm already logged in. Why doesn't Spotify just start p...
Taylor
Community Legend
396 Views
1 replies
0 likes
So today I purchased a new deck for my car so I could play songs from my iPod. Well, it turns out the stereo isn't compatible with my gen 1 iPod. So I'm kinda discouraged about that, and looking for an alternative. My question is, if I get Spotify Pr...
Regular
So today I purchased a new deck for my car so I could play songs from my iPod. Well, it turns out the stereo isn't compatible with my gen 1 iPod. So I'm kinda discouraged about that, and looking for ...
Adam
Roadie
980 Views
9 replies
0 likes
Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows that I am not signed up for Unlimited, even though immdiately ...
Casual Listener
Hello, A monthy ago I bought Unlimited and the charge showed up on my credit card, but (a) I was never able to get the client to recognize it and (b) now, my account at the Web site shows ...
tjlongo
Casual Listener
470 Views
2 replies
0 likes
Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the chance to cancel my suscription. What should I do? I...
Casual Listener
Hi everybody, I want to cancel my Premium suscription for next month. The problem is that when I log in my account, It says that I have a free account (what is not true), so It doesn't offer my the...
Eneidaeida
Casual Listener
668 Views
2 replies
0 likes
Hi, Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen??? Please help me... My user name is breakingsmiles.
Casual Listener
Hi, Today I've started my 30 days of the Spotify Premium's trial. Now I've realized I've lost all my lists... What happen??? Please help me... My user name is breakin...
Peter__
Community Legend
598 Views
5 replies
0 likes
When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details." I have already confirmed all of my information is correct and have used thi...
Casual Listener
When trying to update my credit card information, I get a generic error that simply says "Could not update payment details - Sorry, we could not update your payment details." I have alread...
Peter__
Community Legend
785 Views
3 replies
0 likes