Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Upgrade throwing an 502 Bad Gateway NGINX Error

i wanted to subscribe as a premium user via klarna here in germany. submitting the form (https://www.spotify.com/de/get-spotify/go/pay/) is throwing an error. "502 Bad Gateway". Tried it several times over last half hour.

Newbie

i wanted to subscribe as a premium user via klarna here in germany. submitting the form (https://www.spotify.com/de/get-spotify/go/pay/) is throwing an error. "502 Bad Gateway". Tried it several time...

meahtenoha

Spotify

1762 Views

1 replies

0 likes

  • 1762 Views
  • 1 replies
  • 0 likes

Account Mix up

Hello I'm a Spotify Premium user since a couple of months. Today my Android Phone asked me to log in again ( I don't why it's done that..) so I did and the App said that I know have a new Free Account with 48h of Unlimited...... So on my Computer I'm...

Newbie

Hello   I'm a Spotify Premium user since a couple of months. Today my Android Phone asked me to log in again ( I don't why it's done that..) so I did and the App said that I know have a new ...

meahtenoha

Spotify

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Spotify Ads Filters

Is there a way to filter the type of ads played on spotify? While I don't care if a Trojan Condom commercial plays while listening to music at work, my boss definately does..... My clients probably wouldn't appreciate it either. Help!

Newbie

Is there a way to filter the type of ads played on spotify?  While I don't care if a Trojan Condom commercial plays while listening to music at work, my boss definately does.....  My client...

Joe

Community Legend

471 Views

2 replies

2 likes

  • 471 Views
  • 2 replies
  • 2 likes

Payment problem

Hi you charging my account on the 18th of the month when I sign up I told you talk my payment out on the froth of the month only now you missed me up again this month just like last month and I cancel my account with you then and still doing the same...

Casual Listener

  Hi you charging my account on the 18th of the month when I sign up I told you talk my payment out on the froth of the month only now you missed me up again this month just like last month an...

Rocio

Spotify Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

where's my premium?!

I have had spotify premium for several months, and it has worked just fine. Now I wanted to have a break, and tried to shut down my subscribson, but my account says that i only have spotify free!?! I have payed that 9.99 every month, so whats going o...

Newbie

I have had spotify premium for several months, and it has worked just fine. Now I wanted to have a break, and tried to shut down my subscribson, but my account says that i only have spotify free!?! &...

Joe

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Error facebook login

Error when im trying to log in with my facebook account. It says (error facebook.sdk) or something like that. HELP.

Casual Listener

Error when im trying to log in with my facebook account. It says (error facebook.sdk) or something like that. HELP.

Joe

Community Legend

1795 Views

3 replies

0 likes

  • 1795 Views
  • 3 replies
  • 0 likes

Deleted Playlist

I recently deleted a playlist by accident, I thought I was deleting a song, anyway to get it back?

Newbie

I recently deleted a playlist by accident, I thought I was deleting a song, anyway to get it back?

Joe

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Help

I have Spotify And my grandmother got a new credit card recently And it just messed up the whole Spotify playlist that I had The name of it was stronger I think Can someone help me out please

Newbie

I have Spotify And my grandmother got a new credit card recently And it just messed up the whole Spotify playlist that I had The name of it was stronger I think Can someone help me out please

Joe

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Spotify gift card wont redeem

I recently purchased a $10 spotify gift card and when i try to redeem it i get an error message that says " oops there was and error please try agin", however i have made absolutely sure to enter the code correct, i spoke with the cashier i bought it...

Casual Listener

I recently purchased a $10 spotify gift card and when i try to redeem it i get an error message that says " oops there was and error please try agin", however i have made absolutely sure to enter the...

Joe

Community Legend

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Help, Can't remember my username!

I have a big problem. I have three accounts, or that's what I think, but you seem to charge me for premium although I haven't got premium in any one of those accounts. Therefore I suspect that I have an extra account in which I haven't cancelled my p...

Newbie

I have a big problem. I have three accounts, or that's what I think, but you seem to charge me for premium although I haven't got premium in any one of those accounts. Therefore I suspect that I have...

Joe

Community Legend

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

I have been signed on to a Spotify Premium Trial without my knowledge.

Hi, Today I noticed that my credit card has been charged for one month of Spotify Premium. I never signed up for Spotify Premium. I looked into the FAQ and the only information I could find is that apparently, after a 30 day Spotify Premium Trial, it...

Newbie

Hi,  Today I noticed that my credit card has been charged for one month of Spotify Premium. I never signed up for Spotify Premium. I looked into the FAQ and the only information I could find ...

Joe

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

This needs to be fixed now!!!!!

So I deleted my facebook account. It doesn't exist anymore and cannot be logged into. I created my spotify account with my facebook account so now I can not log into my spotify account. I can not change my subscription information so I will be contin...

Casual Listener

So I deleted my facebook account. It doesn't exist anymore and cannot be logged into. I created my spotify account with my facebook account so now I can not log into my spotify account. I can not cha...

meahtenoha

Spotify

487 Views

4 replies

0 likes

  • 487 Views
  • 4 replies
  • 0 likes

Charged for a month of premium after cancelling subscription

Hi, I just got finished submitting a support case through the contact form for my issue. I signed up for the Spotify premium trial 30 days ago and made sure to cancel the recurring subscription soon after. Since I cancelled the subscription up front,...

Newbie

Hi,       I just got finished submitting a support case through the contact form for my issue. I signed up for the Spotify premium trial 30 days ago and made sure to cancel th...

meahtenoha

Spotify

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

10 hours of listening is over? i didnt even start spotifuggle!

this so stupid, i even didnt listen my 10 hours and it says that i already used ? im using Spotify just 6-7 times PER YEAR! im not using it often... not even listening whole song, and every session (login) is liek 2 minutes and just one or max two so...

Casual Listener

this so stupid, i even didnt listen my 10 hours and it says that i already used ? im using Spotify just 6-7 times PER YEAR! im not using it often... not even listening whole song, and every session (...

meahtenoha

Spotify

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes

cant get spotify to charge me

hi after i have been on vacation and got a new credit card i cant get spotify to charge me.. the last payment should be 10/7-2013 but i was in a holyday there.. i got home ysterday and updatet me creditcard info but i cant get it to charge me.. what ...

Casual Listener

hi after i have been on vacation and got a new credit card i cant get spotify to charge me.. the last payment should be 10/7-2013 but i was in a holyday there.. i got home ysterday and updatet me cre...

Adam

Roadie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

you keep taking my money

Hi my account has been cancelled for 2 months Yet you keep taking money out of my account This is really irritating I forgot to cancel my trial so understand i owe £10 in my total lifecycle But any money since is not authorised and needs to be refund...

Newbie

Hi my account has been cancelled for 2 months   Yet you keep taking money out of my account   This is really irritating    I forgot to cancel my trial so understand i ...

Adam

Roadie

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

no response from Support

Hi,first of all, sorry for my bad english. On 13/07/2013 i Sent a support ticket and zero response from Spotify bar the auto email to acknowledge the ticket with the case number. Checked Spam/Trash etc to ensure I had not missed it. Because I have a ...

Newbie

Hi,first of all, sorry for my bad english.   On 13/07/2013 i Sent a support ticket and zero response from Spotify bar the auto email to acknowledge the ticket with the case number. Ch...

Adam

Roadie

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Secondary Account Issues

So I have two accounts, but they're both free. They aren't trials, they're just the take the commercials and all, completely free accounts. They're both connected to my facebook account and I only have one facebook. The problem is I can't log in to m...

Visitor

So I have two accounts, but they're both free. They aren't trials, they're just the take the commercials and all, completely free accounts. They're both connected to my facebook account and I only ha...

Joe

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

All my Spotify playlist's are gone!!

Can my spotify playlists be restored as well? Not sure what to do to get all my playlists back. Thanks

Newbie

Can my spotify playlists be restored as well?  Not sure what to do to get all my playlists back. Thanks 

SandraD

Casual Listener

498 Views

4 replies

0 likes

  • 498 Views
  • 4 replies
  • 0 likes