Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Wrong password

Hey guys..here is Jonas from germanFirst i want tell that my english is not so good.Ok my problem is:Yesterday i bought Spotify Premium Test version. Today i wake up and take my iphone and want to here music. But the password of my spotify account is...

Casual Listener

Hey guys.. here is Jonas from german First i want tell that my english is not so good. Ok my problem is: Yesterday i bought Spotify Premium Test version. Today i wake up and take my iphone an...

Taylor

Community Legend

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

App keeps crashing?

I've had a Spotify account for about a year now and this has never happened. I have an iPhone 4S and a few days ago I got the newest update for my Spotify app. Since the update, I haven't been able to open the app at all. I've tried deleting the app ...

Newbie

I've had a Spotify account for about a year now and this has never happened. I have an iPhone 4S and a few days ago I got the newest update for my Spotify app. Since the update, I haven't been able t...

Peter__

Community Legend

3921 Views

1 replies

0 likes

  • 3921 Views
  • 1 replies
  • 0 likes

Secondary Account cannot reconnect to Primary Account

Alright. So this has been a frustrating manner. The place I work at wanted to start doing Spotify playlists (music promo group) so they made me a contributor on their Facebook page and we created a Spotify account, NBD. Anyways when it was time to po...

Visitor

Alright. So this has been a frustrating manner. The place I work at wanted to start doing Spotify playlists (music promo group) so they made me a contributor on their Facebook page and we create...

user-removed

Not applicable

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Track is present, but music is missing? who can fix this?

So I got hooked on the Roomba Song by Mr. Pitiful "Brand New Friend"... the Track is ON SPOTIFY. The track is available.... but there is NO MUSIC... song is listed... Art is there... Time listed for the track at 0:00 and so when you click it... nothi...

Newbie

So I got hooked on the Roomba Song by Mr. Pitiful "Brand New Friend"... the Track is ON SPOTIFY. The track is available.... but there is NO MUSIC... song is listed... Art is there... Time listed for ...

Peter__

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

spotify through mobile app

Hi, im trying to access my spotify account through my samsung s4 and after i type in my username and passpord it says im trying to log in from a different country. i havent even been to a different country. please help me!!

Newbie

Hi,    im trying to access my spotify account through my samsung s4 and after i type in my username and passpord it says im trying to log in from a different country. i havent even been...

Adam

Roadie

419 Views

2 replies

0 likes

  • 419 Views
  • 2 replies
  • 0 likes

Girlfriend's facebook account linked to my profile! Help!

My girlfriend has logged into my Spotify account on her iPhone in the past to make use of my premium subscription. It now seems like her facebook profile is linked to my Spotify account and I can't seem to get rid of it. I seemingly also have two pro...

Casual Listener

My girlfriend has logged into my Spotify account on her iPhone in the past to make use of my premium subscription. It now seems like her facebook profile is linked to my Spotify account and I can't s...

Peter__

Community Legend

1450 Views

3 replies

0 likes

  • 1450 Views
  • 3 replies
  • 0 likes

spootify keeps pops up with new adds....

hello, is this a new spotify feature? the spotify pops with new adds and blocks what iam seeing on screen...thanks!

Newbie

hello, is this a new spotify feature? the spotify pops with new adds and blocks what iam seeing on screen...thanks!

Peter__

Community Legend

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
  • 0 likes

Unlimited to Premium

Hi, Currently I have an Unlimited account but it is impossible to upgrade it to Premium without a creditcard. Next week I will be on vacation so I would really like to use the offline mode. I don't have a creditcard and I don't want one. But is it po...

Newbie

Hi,   Currently I have an Unlimited account but it is impossible to upgrade it to Premium without a creditcard. Next week I will be on vacation so I would really like to use the offline mode...

Peter__

Community Legend

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

My spotify ain't working!

Hi! I have an active unlimited subscription as stated here on spotify.com. Any way, on my spotify, it shows the time limit bar on the upper left as I was free user. The time is up and I can't listen to music, it's really frustrating 'cause I've paid ...

Newbie

Hi! I have an active unlimited subscription as stated here on spotify.com. Any way, on my spotify, it shows the time limit bar on the upper left as I was free user. The time is up and I can't listen ...

Taylor

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

2 accounts, charged twice but only one works.

I've got 2 accounts but only one works after a credit card information update and a resubscription, even though I've been charged twice.

Newbie

I've got 2 accounts but only one works after a credit card information update and a resubscription, even though I've been charged twice.

Taylor

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Un-syncing Account

Hi there, A couple of months ago I requested that my Spotify account be synced with my band's Spotify so I could post playlists etc. However I didn't realise it was going to not allow me to use my Spotify personal account as well (it added all of my ...

Newbie

Hi there,   A couple of months ago I requested that my Spotify account be synced with my band's Spotify so I could post playlists etc. However I didn't realise it was going to not allow me t...

Robbie

Spotify Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Cannot log in on my phone

I don't remember my spotify password, so I tried to login on my phone using facebook, but it is having trouble.

Newbie

I don't remember my spotify password, so I tried to login on my phone using facebook, but it is having trouble. 

Greg

Roadie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

It won't let me upgrade

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me!

Newbie

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me! 

Sam

Spotify

2441 Views

6 replies

0 likes

  • 2441 Views
  • 6 replies
  • 0 likes

Has my account been hacked?

I think my account has been hacked. All of my playlists have been deleted. It was good enough I have been added. I've changed my password. Is there anything I can do to get my playlists back?

Newbie

I think my account has been hacked. All of my playlists have been deleted. It was good enough I have been added. I've changed my password. Is there anything I can do to get my playlists back?

Sam

Spotify

420 Views

3 replies

0 likes

  • 420 Views
  • 3 replies
  • 0 likes

Premium Account Hijacked

Hello everyone, My account has been hijacked this morning. The password I have used for months on my phone and computer have been changed and so has the email I have associated with this account. My premium membership was paid for and I have the tran...

Casual Listener

Hello everyone,  My account has been hijacked this morning. The password I have used for months on my phone and computer have been changed and so has the email I have associated with this ac...

Sam

Spotify

674 Views

6 replies

0 likes

  • 674 Views
  • 6 replies
  • 0 likes

Account Swap Help

As I was adding my new gmail account to my main one, Spotify changed my email and linked it to my facebook for a strange reason. Now I am missing all my account that I had before. How can I get all my music back or can I undo all of this that has hap...

Newbie

As I was adding my new gmail account to my main one, Spotify changed my email and linked it to my facebook for a strange reason. Now I am missing all my account that I had before. How can I get all m...

Sam

Spotify

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

cant change payment method

hi, my payment decline for my premium subscription a few days ago. I have tried to resubsrcibe but wont let me. Have also tried changing payment method but wont allow that either? More than enough money to cover the charge but keeps saying declined o...

Regular

hi, my payment decline for my premium subscription a few days ago.  I have tried to resubsrcibe but wont let me.  Have also tried changing payment method but wont allow that either?  M...

Sam

Spotify

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Payment

Okay, so I paid for spotify on safari and then I go to the app and I try to play something and it says only premium users can listen to music on demand. But at safari it says your a premium users hope you have fun enjoying spotify! I need help! :c

Casual Listener

Okay, so I paid for spotify on safari and then I go to the app and I try to play something and it says only premium users can listen to music on demand. But at safari it says your a premium users hop...

Sam

Spotify

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Can't login to Spotify on iPhone

Hi Recently I moved to Korea from the U.S. And recently I downgraded my Spotify from a Premium to the non-paying one. After all that, I can't use my spotify on my iphone. I can't login which is weird because I can login just fine on my Mac. I can hon...

Newbie

Hi   Recently I moved to Korea from the U.S.   And recently I downgraded my Spotify from a Premium to the non-paying one.   After all that, I can't use my spotify on my iph...

Sam

Spotify

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

I got my Iphone back

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinue service to that device, But now since i have a ne...

Casual Listener

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinu...

Taylor

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes