Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

App keeps crashing?

I've had a Spotify account for about a year now and this has never happened. I have an iPhone 4S and a few days ago I got the newest update for my Spotify app. Since the update, I haven't been able to open the app at all. I've tried deleting the app ...

Newbie

I've had a Spotify account for about a year now and this has never happened. I have an iPhone 4S and a few days ago I got the newest update for my Spotify app. Since the update, I haven't been able t...

Peter__

Community Legend

3965 Views

1 replies

0 likes

  • 3965 Views
  • 1 replies
  • 0 likes

Secondary Account cannot reconnect to Primary Account

Alright. So this has been a frustrating manner. The place I work at wanted to start doing Spotify playlists (music promo group) so they made me a contributor on their Facebook page and we created a Spotify account, NBD. Anyways when it was time to po...

Visitor

Alright. So this has been a frustrating manner. The place I work at wanted to start doing Spotify playlists (music promo group) so they made me a contributor on their Facebook page and we create...

user-removed

Not applicable

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

Track is present, but music is missing? who can fix this?

So I got hooked on the Roomba Song by Mr. Pitiful "Brand New Friend"... the Track is ON SPOTIFY. The track is available.... but there is NO MUSIC... song is listed... Art is there... Time listed for the track at 0:00 and so when you click it... nothi...

Newbie

So I got hooked on the Roomba Song by Mr. Pitiful "Brand New Friend"... the Track is ON SPOTIFY. The track is available.... but there is NO MUSIC... song is listed... Art is there... Time listed for ...

Peter__

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

spotify through mobile app

Hi, im trying to access my spotify account through my samsung s4 and after i type in my username and passpord it says im trying to log in from a different country. i havent even been to a different country. please help me!!

Newbie

Hi,    im trying to access my spotify account through my samsung s4 and after i type in my username and passpord it says im trying to log in from a different country. i havent even been...

Adam

Roadie

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes

Girlfriend's facebook account linked to my profile! Help!

My girlfriend has logged into my Spotify account on her iPhone in the past to make use of my premium subscription. It now seems like her facebook profile is linked to my Spotify account and I can't seem to get rid of it. I seemingly also have two pro...

Casual Listener

My girlfriend has logged into my Spotify account on her iPhone in the past to make use of my premium subscription. It now seems like her facebook profile is linked to my Spotify account and I can't s...

Peter__

Community Legend

1484 Views

3 replies

0 likes

  • 1484 Views
  • 3 replies
  • 0 likes

spootify keeps pops up with new adds....

hello, is this a new spotify feature? the spotify pops with new adds and blocks what iam seeing on screen...thanks!

Newbie

hello, is this a new spotify feature? the spotify pops with new adds and blocks what iam seeing on screen...thanks!

Peter__

Community Legend

525 Views

2 replies

0 likes

  • 525 Views
  • 2 replies
  • 0 likes

Unlimited to Premium

Hi, Currently I have an Unlimited account but it is impossible to upgrade it to Premium without a creditcard. Next week I will be on vacation so I would really like to use the offline mode. I don't have a creditcard and I don't want one. But is it po...

Newbie

Hi,   Currently I have an Unlimited account but it is impossible to upgrade it to Premium without a creditcard. Next week I will be on vacation so I would really like to use the offline mode...

Peter__

Community Legend

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

My spotify ain't working!

Hi! I have an active unlimited subscription as stated here on spotify.com. Any way, on my spotify, it shows the time limit bar on the upper left as I was free user. The time is up and I can't listen to music, it's really frustrating 'cause I've paid ...

Newbie

Hi! I have an active unlimited subscription as stated here on spotify.com. Any way, on my spotify, it shows the time limit bar on the upper left as I was free user. The time is up and I can't listen ...

Taylor

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

2 accounts, charged twice but only one works.

I've got 2 accounts but only one works after a credit card information update and a resubscription, even though I've been charged twice.

Newbie

I've got 2 accounts but only one works after a credit card information update and a resubscription, even though I've been charged twice.

Taylor

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Un-syncing Account

Hi there, A couple of months ago I requested that my Spotify account be synced with my band's Spotify so I could post playlists etc. However I didn't realise it was going to not allow me to use my Spotify personal account as well (it added all of my ...

Newbie

Hi there,   A couple of months ago I requested that my Spotify account be synced with my band's Spotify so I could post playlists etc. However I didn't realise it was going to not allow me t...

Robbie

Spotify Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Cannot log in on my phone

I don't remember my spotify password, so I tried to login on my phone using facebook, but it is having trouble.

Newbie

I don't remember my spotify password, so I tried to login on my phone using facebook, but it is having trouble. 

Greg

Roadie

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

It won't let me upgrade

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me!

Newbie

I have tried numerous times to upgrade, and it won't allow me. I've attached the screen I receive every time. I really want to use Spotify on my mobile. Please help me! 

Sam

Spotify

2523 Views

6 replies

0 likes

  • 2523 Views
  • 6 replies
  • 0 likes

Has my account been hacked?

I think my account has been hacked. All of my playlists have been deleted. It was good enough I have been added. I've changed my password. Is there anything I can do to get my playlists back?

Newbie

I think my account has been hacked. All of my playlists have been deleted. It was good enough I have been added. I've changed my password. Is there anything I can do to get my playlists back?

Sam

Spotify

461 Views

3 replies

0 likes

  • 461 Views
  • 3 replies
  • 0 likes

Premium Account Hijacked

Hello everyone, My account has been hijacked this morning. The password I have used for months on my phone and computer have been changed and so has the email I have associated with this account. My premium membership was paid for and I have the tran...

Casual Listener

Hello everyone,  My account has been hijacked this morning. The password I have used for months on my phone and computer have been changed and so has the email I have associated with this ac...

Sam

Spotify

738 Views

6 replies

0 likes

  • 738 Views
  • 6 replies
  • 0 likes

Account Swap Help

As I was adding my new gmail account to my main one, Spotify changed my email and linked it to my facebook for a strange reason. Now I am missing all my account that I had before. How can I get all my music back or can I undo all of this that has hap...

Newbie

As I was adding my new gmail account to my main one, Spotify changed my email and linked it to my facebook for a strange reason. Now I am missing all my account that I had before. How can I get all m...

Sam

Spotify

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

cant change payment method

hi, my payment decline for my premium subscription a few days ago. I have tried to resubsrcibe but wont let me. Have also tried changing payment method but wont allow that either? More than enough money to cover the charge but keeps saying declined o...

Regular

hi, my payment decline for my premium subscription a few days ago.  I have tried to resubsrcibe but wont let me.  Have also tried changing payment method but wont allow that either?  M...

Sam

Spotify

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Payment

Okay, so I paid for spotify on safari and then I go to the app and I try to play something and it says only premium users can listen to music on demand. But at safari it says your a premium users hope you have fun enjoying spotify! I need help! :c

Casual Listener

Okay, so I paid for spotify on safari and then I go to the app and I try to play something and it says only premium users can listen to music on demand. But at safari it says your a premium users hop...

Sam

Spotify

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Can't login to Spotify on iPhone

Hi Recently I moved to Korea from the U.S. And recently I downgraded my Spotify from a Premium to the non-paying one. After all that, I can't use my spotify on my iphone. I can't login which is weird because I can login just fine on my Mac. I can hon...

Newbie

Hi   Recently I moved to Korea from the U.S.   And recently I downgraded my Spotify from a Premium to the non-paying one.   After all that, I can't use my spotify on my iph...

Sam

Spotify

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

I got my Iphone back

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinue service to that device, But now since i have a ne...

Casual Listener

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinu...

Taylor

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

I am not a premium user anymore, but Spotify withdraws money from my accounts

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the subscripton again. Why is this? And second, I DO NOT h...

Newbie

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the s...

Joe

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes