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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

775645 Views

18 replies

29 likes

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  • 18 replies
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Account Swap Help

As I was adding my new gmail account to my main one, Spotify changed my email and linked it to my facebook for a strange reason. Now I am missing all my account that I had before. How can I get all my music back or can I undo all of this that has hap...

Newbie

As I was adding my new gmail account to my main one, Spotify changed my email and linked it to my facebook for a strange reason. Now I am missing all my account that I had before. How can I get all m...

Sam

Spotify

346 Views

1 replies

0 likes

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  • 1 replies
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cant change payment method

hi, my payment decline for my premium subscription a few days ago. I have tried to resubsrcibe but wont let me. Have also tried changing payment method but wont allow that either? More than enough money to cover the charge but keeps saying declined o...

Regular

hi, my payment decline for my premium subscription a few days ago.  I have tried to resubsrcibe but wont let me.  Have also tried changing payment method but wont allow that either?  M...

Sam

Spotify

368 Views

1 replies

0 likes

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  • 1 replies
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Payment

Okay, so I paid for spotify on safari and then I go to the app and I try to play something and it says only premium users can listen to music on demand. But at safari it says your a premium users hope you have fun enjoying spotify! I need help! :c

Casual Listener

Okay, so I paid for spotify on safari and then I go to the app and I try to play something and it says only premium users can listen to music on demand. But at safari it says your a premium users hop...

Sam

Spotify

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Can't login to Spotify on iPhone

Hi Recently I moved to Korea from the U.S. And recently I downgraded my Spotify from a Premium to the non-paying one. After all that, I can't use my spotify on my iphone. I can't login which is weird because I can login just fine on my Mac. I can hon...

Newbie

Hi   Recently I moved to Korea from the U.S.   And recently I downgraded my Spotify from a Premium to the non-paying one.   After all that, I can't use my spotify on my iph...

Sam

Spotify

381 Views

1 replies

0 likes

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  • 1 replies
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I got my Iphone back

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinue service to that device, But now since i have a ne...

Casual Listener

I posted 6-8 weeks ago that my 'IPHONE WAS TAKEN' STEPHEN ARNOLD Well Inow have a new Iphone but cant log on to Spotify because, I asked Spotify to remove my device from their database and discontinu...

Taylor

Community Legend

325 Views

1 replies

0 likes

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  • 1 replies
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I am not a premium user anymore, but Spotify withdraws money from my accounts

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the subscripton again. Why is this? And second, I DO NOT h...

Newbie

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the s...

Joe

Community Legend

265 Views

1 replies

0 likes

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  • 1 replies
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Problems with premium account

The last few weeks I've had problemas with my premium account because everytime I try to do a search or I start playing any song I don't have in my playlists it stops, as if there was a connection problem or something similar, but the problem is not ...

Casual Listener

The last few weeks I've had problemas with my premium account because everytime I try to do a search or I start playing any song I don't have in my playlists it stops, as if there was a connection pr...

meahtenoha

Spotify

470 Views

3 replies

1 likes

  • 470 Views
  • 3 replies
  • 1 likes

Facebook link to wrong band

Hi, My Band page is showing up under Facebook/Likes/Music as the wrong band (who have the same name). The Text link is correct but the image links to Spotify and completely the wrong band. I think this must have been dpone automatically. Can you tell...

Casual Listener

Hi, My Band page is showing up under Facebook/Likes/Music as the wrong band (who have the same name). The Text link is correct but the image links to Spotify and completely the wrong band. I think ...

Peter__

Community Legend

832 Views

3 replies

0 likes

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  • 3 replies
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Inbox Trouble

A friend has informed me that there are two instances of my name when he goes to share music with me. One of them sends a music link to my FB account inbox, while the other sends the music directly to my Spotify inbox. I am not sure if this is a rece...

Regular

A friend has informed me that there are two instances of my name when he goes to share music with me.  One of them sends a music link to my FB account inbox, while the other sends the music dire...

meahtenoha

Spotify

398 Views

1 replies

0 likes

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  • 1 replies
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Lost all my playlists! stared song are still present.

Sent mail to helpdesk but nothing has yet happened. Last Wednesday my account started to log in and out and now all my playlist are gone. but a single playlist with the name "Trailerpark" that i never seen before, and all my stared song are still pre...

Newbie

Sent mail to helpdesk but nothing has yet happened.     Last Wednesday my account started to log in and out and now all my playlist are gone. but a single playlist with...

Taylor

Community Legend

308 Views

2 replies

0 likes

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  • 2 replies
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Random charging?

I deactivated my subscription about a year ago and just recently you started charging me again??

Newbie

I deactivated my subscription about a year ago and just recently you started charging me again??

Jamie

Spotify Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
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We will cancel our paid accounts if you don't bring back the "What's New" option.

Dear Spotify I pay for my subscription because it's a convenient option for accessing music and I wanted to support it. Part of that convenience is being about to see what new music was released. Replacing it with discovery is very much an inconvenie...

Regular

Dear Spotify   I pay for my subscription because it's a convenient option for accessing music and I wanted to support it. Part of that convenience is being about to see what new music was re...

user-removed

Not applicable

2393 Views

19 replies

3 likes

  • 2393 Views
  • 19 replies
  • 3 likes

Solved!! Lost Playlist

Hi, I lost my playlist: Dance/ Popular. How can I get it back, please help me

Newbie

Hi, I lost my playlist: Dance/ Popular. How can I get it back, please help me

Joe

Community Legend

923 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Separate Spotify & Facebook Accounts

Hello, I realized when I deleted my facebook account that I cannot listen music to spotify !! I know that they sign up together.. But now, it is possible to delete facebook and keep spotify or not ?? It's amazing that we are obliged to have both.. Wi...

Newbie

Hello,    I realized when I deleted my facebook account that I cannot listen music to spotify !! I know that they sign up together.. But now, it is possible to delete facebook and kee...

Joe

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

A little help for the elderly trying to log in...

Hi there, I'm grasping here, trying to help my father who does not always possess the patience with "technical solutions" needed... A few years ago he registered a Spotify account, using an email address that is no longer active. He of course forgot ...

Casual Listener

Hi there,   I'm grasping here, trying to help my father who does not always possess the patience with "technical solutions" needed... A few years ago he registered a Spotify account, using a...

kalvsteken

Casual Listener

333 Views

2 replies

0 likes

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  • 2 replies
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My playlists disappeared from my computer after trying to synchronize to Iphone4.

I stopped the syncronisation and now all my playlists are gone! The playlists cannot be found on the phone either. Were are they???? I have also tried to Log out and asked for a new password, but I cannot log in with the new password- only the old on...

Casual Listener

I stopped the syncronisation and now all my playlists are gone! The playlists cannot be found on the phone either. Were are they???? I have also tried to Log out and asked for a new password, but I c...

Joe

Community Legend

1108 Views

16 replies

0 likes

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  • 16 replies
  • 0 likes

Spotify stopped recognizing my premium account

I've been using spotify on my iPod touch for countless months without problem. Now, suddenly, it says I need to sign up with premium to listen to my music. I've been using premium since I installed the app. What's going on?

Newbie

I've been using spotify on my iPod touch for countless months without problem. Now, suddenly, it says I need to sign up with premium to listen to my music. I've been using premium since I installed t...

Joe

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Deleting an account

Spotify would you please delete my account? Thanks

Casual Listener

Spotify would you please delete my account? Thanks

MichaelJerzak

Composer

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

PLEASE READ!!! - Subscription aborted?

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont want that at all. Subscription Status: You are registe...

Newbie

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont wan...

user-removed

Not applicable

271 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Charged Twice

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happened on my account... please advise asap

Newbie

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happe...

user-removed

Not applicable

769 Views

2 replies

0 likes

  • 769 Views
  • 2 replies
  • 0 likes