Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Different password than facebook

Ok, so I accidentaly made my spotify account via my facebook account. How can I log in to Spotify, using another username and password than my facebook account? Thanks!

Newbie

Ok, so I accidentaly made my spotify account via my facebook account. How can I log in to Spotify, using another username and password than my facebook account?   Thanks!

matlynsch1

Newbie

1179 Views

1 replies

0 likes

  • 1179 Views
  • 1 replies
  • 0 likes

Cant update my subscription

Hi, im trying to update my account to premium, (have had it for like 2years) and now it doesnt work? apparently. This text shows up when i try to manually buy premium via paypal."Payment failed. Please make sure that you have sufficient funds and tha...

Newbie

Hi, im trying to update my account to premium, (have had it for like 2years) and now it doesnt work? apparently.   This text shows up when i try to manually buy premium via paypal. "Payment f...

meahtenoha

Spotify

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Hacked Account Upgraded

Hi, my account was hacked, password and email address changed, then it was upgraded to Premium. I had to create a new account just to ask what to do about it. I'd like to cancel the account. My bank tells me all they can do is give me a new debit car...

Newbie

Hi, my account was hacked, password and email address changed, then it was upgraded to Premium.  I had to create a new account just to ask what to do about it.  I'd like to cancel the accou...

meahtenoha

Spotify

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Being charged by spotify for no reason.

A while ago I signed up for a trial of spotify premium and to my displeasure I didn't see any differences in the program so I just left it alone. I dont often check my account statements, but I recently checked and to my disbelief Ive been charged fo...

Newbie

A while ago I signed up for a trial of spotify premium and to my displeasure I didn't see any differences in the program so I just left it alone. I dont often check my account statements, but I recen...

jwhite666

Casual Listener

2626 Views

13 replies

3 likes

  • 2626 Views
  • 13 replies
  • 3 likes

Solved!! Offline Access Has Been Withdrawn?

Sorry about a duplicate thread...Usde it on 4 devices for awhile now, log in tonight and got that message?Any ideas how I can sort it?Mark.

Casual Listener

Sorry about a duplicate thread... Usde it on 4 devices for awhile now, log in tonight and got that message? Any ideas how I can sort it? Mark.

Peter__

Community Legend

37492 Views

108 replies

2 likes

  • 37492 Views
  • 108 replies
  • 2 likes

login

so when i first created my spotify account i used the facebook login, but i have now canceled my facebook account. The problem is that now when i want to login to spotify i have to use my facebook login which activates my canceled facebook account. I...

Newbie

so when i first created my spotify account i used the facebook login, but i have now canceled my facebook account. The problem is that now when i want to login to spotify i have to use my facebook lo...

Stupify

Community Legend

1513 Views

1 replies

0 likes

  • 1513 Views
  • 1 replies
  • 0 likes

My Spotify account have been hacked

Hi! My spotify account which were using the email stefan@snowfall.se have been hacked, and they changed the e-mail and password which means I cannot change it back, however I were able to logon using my facebook ID. Case number is 373772. Please come...

Casual Listener

Hi!   My spotify account which were using the email stefan@snowfall.se have been hacked, and they changed the e-mail and password which means I cannot change it back, however I were able to lo...

flashz

Casual Listener

755 Views

2 replies

0 likes

  • 755 Views
  • 2 replies
  • 0 likes

Spotify.com loads pages in spanish even though browser language is en-GB

Hi, I live in Spain, however I registered my account in the UK. When I load up the website Spotify assumes my language apparently form my location and not the language browser. Can I suggest you detect the browser language first? Kind Regards Luke

Casual Listener

Hi,   I live in Spain, however I registered my account in the UK. When I load up the website Spotify assumes my language apparently form my location and not the language browser.   Can ...

jayker_madrid

Casual Listener

4747 Views

4 replies

1 likes

  • 4747 Views
  • 4 replies
  • 1 likes

Problem when buying an album

Hi guys, I'm trying to buy an album and I constantly get a "temporary error". The album I'm trying to buy is this: Atahualpa Yupanqui – El Payador Perseguido (Relato Por Milonga) Can you take a look please? Thanks.

Visitor

Hi guys,   I'm trying to buy an album and I constantly get a "temporary error".  The album I'm trying to buy is this:   Atahualpa Yupanqui – El Payador Perseguido (Relato Por Milon...

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

Solved!! Can't buy premium

Hey all! Need some help. Since I wanted to buy premium here today its just sayed to me: Error, Please wait a while.So I couldn't confirm my purchase. That was what happened when used Chrome.So then I tried out with Internet explorer, it say that I co...

Regular

Hey all!   Need some help.   Since I wanted to buy premium here today its just sayed to me: Error, Please wait a while. So I couldn't confirm my purchase.  That was what happened...

Sam

Spotify

7296 Views

28 replies

1 likes

  • 7296 Views
  • 28 replies
  • 1 likes

Account hacked, Email and password changed. What do i do?

Topic says it all? Ive submitted a support ticket about this issue since i could not find an email related to support issues anywhere on your site but having to get help about a hacked account through that hacked account just doesnt feel right. Is th...

Casual Listener

Topic says it all? Ive submitted a support ticket about this issue since i could not find an email related to support issues anywhere on your site but having to get help about a hacked account throug...

Altarus

Casual Listener

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

Solved!! Problems resetting password

In order to attempt to get this thing working on my Android tablet, I was told to reset the password. When I attempt, I get a red marker over the email address stating that the email address is already in use? How do I get past that so I can reset my...

Regular

In order to attempt to get this thing working on my Android tablet, I was told to reset the password.   When I attempt, I get a red marker over the email address stating that the email address...

kevisted

Newbie

3724 Views

25 replies

0 likes

  • 3724 Views
  • 25 replies
  • 0 likes

Unlimited and can not stream

I upgraded to unlimited and now I keep getting the message that I can't stream unless I'm a premium user. I am unlimited might I mention again.. Not free. I tried restarting, re installing, I sign in an upgraded with same sign in. Please help.

Casual Listener

I upgraded to unlimited and now I keep getting the message that I can't stream unless I'm a premium user. I am unlimited might I mention again.. Not free. I tried restarting, re installing, I sign in...

Monti

Casual Listener

656 Views

4 replies

0 likes

  • 656 Views
  • 4 replies
  • 0 likes

Log in

I can go log in on spotify? because say something about the new agreement but just stay like frozen the pop up windows.

Visitor

I can go log in on spotify? because say something about the new agreement   but just stay like frozen the pop up windows.

user-removed

Not applicable

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

Delete sportify and payment

Hi. I dont want facebook anymore, and can understand you have to have it if you want sportify. I want to delete my payment and my sportify, but can't seem to do it. Can you help me?? I think its very stupid that you have to have facebook to have spor...

Newbie

Hi.    I dont want facebook anymore, and can understand you have to have it if you want sportify.   I want to delete my payment and my sportify, but can't seem to do it.   C...

Richard

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Solved!! Member for ~2 Years, never had a time limit, and now suddenly starting to get time-limit

Hi, I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. During this ~2 year period, i've had a 8 month premium membersh...

Newbie

Hi,   I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. Dur...

Cauca

Casual Listener

1567 Views

4 replies

0 likes

  • 1567 Views
  • 4 replies
  • 0 likes

Solved!! cancel my subscription via Facebook-Login: password not accepted

Hi,I want to cancel my subscription for Spotify Premium because I don't want to pay automatically for month where I can't listen so much... The problem is at the password-field... I have to login with Facebook to use Spotify, but that password isn't ...

Casual Listener

Hi, I want to cancel my subscription for Spotify Premium because I don't want to pay automatically for month where I can't listen so much...   The problem is at the password-field... I have t...

paradonym

Casual Listener

1248 Views

2 replies

0 likes

  • 1248 Views
  • 2 replies
  • 0 likes

Reset

Please send me the reset info.

Newbie

Please send me the reset info.

Sam

Spotify

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Premium dosent work

Hey !I got spotify premium a couple of months ago. Ive been paying every time, but now it dousent work. I get commercials and limited time, som what is wrong and can i get some help ?

Newbie

Hey ! I got spotify premium a couple of months ago. Ive been paying every time, but now it dousent work. I get commercials and limited time, som what is wrong and can i get some help ?

famlexma

Casual Listener

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

Payment failed - again!

I have now got this same problem twice eith two different account. First account I had over a year and it did work well untill I changed my banck account and payment started to fail. After that I created a new account and it worked also ok until now....

Newbie

I have now got this same problem twice eith two different account. First account I had over a year and it did work well untill I changed my banck account and payment started to fail. After that I cre...

Grayson

Roadie

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes