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I am not a premium user anymore, but Spotify withdraws money from my accounts

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the subscripton again. Why is this? And second, I DO NOT h...

Newbie

I have searched my email accounts and I bought the premium account in february, but then I canceled the subscription. But in may 31. my email account tells me that I have a receipt for buying the s...

Joe

Community Legend

332 Views

1 replies

0 likes

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Problems with premium account

The last few weeks I've had problemas with my premium account because everytime I try to do a search or I start playing any song I don't have in my playlists it stops, as if there was a connection problem or something similar, but the problem is not ...

Casual Listener

The last few weeks I've had problemas with my premium account because everytime I try to do a search or I start playing any song I don't have in my playlists it stops, as if there was a connection pr...

meahtenoha

Spotify

583 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Facebook link to wrong band

Hi, My Band page is showing up under Facebook/Likes/Music as the wrong band (who have the same name). The Text link is correct but the image links to Spotify and completely the wrong band. I think this must have been dpone automatically. Can you tell...

Casual Listener

Hi, My Band page is showing up under Facebook/Likes/Music as the wrong band (who have the same name). The Text link is correct but the image links to Spotify and completely the wrong band. I think ...

Peter__

Community Legend

986 Views

3 replies

0 likes

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Inbox Trouble

A friend has informed me that there are two instances of my name when he goes to share music with me. One of them sends a music link to my FB account inbox, while the other sends the music directly to my Spotify inbox. I am not sure if this is a rece...

Regular

A friend has informed me that there are two instances of my name when he goes to share music with me.  One of them sends a music link to my FB account inbox, while the other sends the music dire...

meahtenoha

Spotify

465 Views

1 replies

0 likes

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  • 1 replies
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Lost all my playlists! stared song are still present.

Sent mail to helpdesk but nothing has yet happened. Last Wednesday my account started to log in and out and now all my playlist are gone. but a single playlist with the name "Trailerpark" that i never seen before, and all my stared song are still pre...

Newbie

Sent mail to helpdesk but nothing has yet happened.     Last Wednesday my account started to log in and out and now all my playlist are gone. but a single playlist with...

Taylor

Community Legend

399 Views

2 replies

0 likes

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Random charging?

I deactivated my subscription about a year ago and just recently you started charging me again??

Newbie

I deactivated my subscription about a year ago and just recently you started charging me again??

Jamie

Spotify Legend

405 Views

1 replies

0 likes

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  • 1 replies
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We will cancel our paid accounts if you don't bring back the "What's New" option.

Dear Spotify I pay for my subscription because it's a convenient option for accessing music and I wanted to support it. Part of that convenience is being about to see what new music was released. Replacing it with discovery is very much an inconvenie...

Regular

Dear Spotify   I pay for my subscription because it's a convenient option for accessing music and I wanted to support it. Part of that convenience is being about to see what new music was re...

user-removed

Not applicable

2878 Views

19 replies

3 likes

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  • 19 replies
  • 3 likes

Solved!! Lost Playlist

Hi, I lost my playlist: Dance/ Popular. How can I get it back, please help me

Newbie

Hi, I lost my playlist: Dance/ Popular. How can I get it back, please help me

Joe

Community Legend

1138 Views

7 replies

0 likes

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Separate Spotify & Facebook Accounts

Hello, I realized when I deleted my facebook account that I cannot listen music to spotify !! I know that they sign up together.. But now, it is possible to delete facebook and keep spotify or not ?? It's amazing that we are obliged to have both.. Wi...

Newbie

Hello,    I realized when I deleted my facebook account that I cannot listen music to spotify !! I know that they sign up together.. But now, it is possible to delete facebook and kee...

Joe

Community Legend

443 Views

1 replies

0 likes

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  • 1 replies
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A little help for the elderly trying to log in...

Hi there, I'm grasping here, trying to help my father who does not always possess the patience with "technical solutions" needed... A few years ago he registered a Spotify account, using an email address that is no longer active. He of course forgot ...

Casual Listener

Hi there,   I'm grasping here, trying to help my father who does not always possess the patience with "technical solutions" needed... A few years ago he registered a Spotify account, using a...

kalvsteken

Casual Listener

390 Views

2 replies

0 likes

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My playlists disappeared from my computer after trying to synchronize to Iphone4.

I stopped the syncronisation and now all my playlists are gone! The playlists cannot be found on the phone either. Were are they???? I have also tried to Log out and asked for a new password, but I cannot log in with the new password- only the old on...

Casual Listener

I stopped the syncronisation and now all my playlists are gone! The playlists cannot be found on the phone either. Were are they???? I have also tried to Log out and asked for a new password, but I c...

Joe

Community Legend

1539 Views

16 replies

0 likes

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  • 16 replies
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Spotify stopped recognizing my premium account

I've been using spotify on my iPod touch for countless months without problem. Now, suddenly, it says I need to sign up with premium to listen to my music. I've been using premium since I installed the app. What's going on?

Newbie

I've been using spotify on my iPod touch for countless months without problem. Now, suddenly, it says I need to sign up with premium to listen to my music. I've been using premium since I installed t...

Joe

Community Legend

359 Views

1 replies

0 likes

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  • 1 replies
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Deleting an account

Spotify would you please delete my account? Thanks

Casual Listener

Spotify would you please delete my account? Thanks

MichaelJerzak

Composer

413 Views

1 replies

0 likes

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PLEASE READ!!! - Subscription aborted?

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont want that at all. Subscription Status: You are registe...

Newbie

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont wan...

user-removed

Not applicable

352 Views

1 replies

0 likes

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  • 1 replies
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Charged Twice

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happened on my account... please advise asap

Newbie

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happe...

user-removed

Not applicable

851 Views

2 replies

0 likes

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Solved!! Unlimited subscriptions in countries without Spotify

I live in Canada but spent the past six months studying in Sweden, where I was peer-pressured into downloading Spotify and eventually got addicted to it. I only signed up for a free subscription to save money, and now I've realized that I would need ...

Casual Listener

I live in Canada but spent the past six months studying in Sweden, where I was peer-pressured into downloading Spotify and eventually got addicted to it. I only signed up for a free subscription to s...

lariwestside

Casual Listener

764 Views

2 replies

0 likes

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How to delete my account. Please help....

Hi, I want to completely delete my spotify account that is linked to my facebook. I no longer use facebook and I simply want to start fresh with a new spotify account that is not assosciated with facebook in any way shape or form. Someone please tell...

Visitor

Hi, I want to completely delete my spotify account that is linked to my facebook. I no longer use facebook and I simply want to start fresh with a new spotify account that is not assosciated with fac...

Peter__

Community Legend

2420 Views

9 replies

0 likes

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[support] Your country does not match the one set in your profile. BUT IT DOES

I am from the US, and have been logging in from here. Ever since Spotify asked for my hometown details from facebook ie : set to India Ive been getting this error on the MAC client. You country does not match the one set in your profile. To continue ...

Casual Listener

I am from the US, and have been logging in from here.   Ever since Spotify asked for my hometown details from facebook ie : set to India  Ive been getting this error on the MAC client...

shom

Casual Listener

1456 Views

6 replies

0 likes

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Crappy lack of feedback when subscription runs out

I love spotify and have paid for a premium membership for ages and ages, almost from the start. Someone stole my credit card and I had to cancel it, and it happened to be what pays for spotify. Suddenly spotify stops. Now warning, no email saying "we...

Music Fan

I love spotify and have paid for a premium membership for ages and ages, almost from the start.  Someone stole my credit card and I had to cancel it, and it happened to be what pays for spotif...

Peter__

Community Legend

384 Views

1 replies

0 likes

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  • 1 replies
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blank screen on every page

This is a chronically hppening where all my spotfy EVRYTHNG IS GONE...LIKE NOW!!!!! PLZZZ TURN MY ACCOUNT BACK ON...I KNOW MY LATEST PMT BAS BEEN PAID AND POSTED SO THIS SHOULD NOT BE HAPPING....Thanks, Katherine Guffey

Newbie

This is a chronically hppening where all my spotfy EVRYTHNG IS GONE...LIKE NOW!!!!! PLZZZ TURN MY ACCOUNT BACK ON...I KNOW MY LATEST PMT BAS BEEN PAID AND POSTED SO THIS SHOULD NOT BE HAPPING....Than...

MichaelJerzak

Composer

332 Views

1 replies

1 likes

  • 332 Views
  • 1 replies
  • 1 likes